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October 2007

Procurement ServicesWorking to achieve Excellent Procurement

Best Practice Contract Management WorkshopProactive Contract management

Glenn Yates

Process Improvement Manager

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Essex County Council

Step Change Procurement

Page 2Procurement Services

Step Change Procurement uil!ing locks

"est #alue$ Sustainable Procurement

..the best combination o !ualit" an# $hole o

lie costs% incorporating corporate social responsibilit"

%P&

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Essex County Council

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What are typical contract management pain points'

' (ealising beneits rom contracts)value or mone"*

' Increasing e+pectations o stakehol#ers ,-CC% en# customers% others*

' Changing re!uirements over time*

' /o sight)input to the contract an#)or service speciication*

' 0ack o ,or poor !ualit" speciications an# 1PIs*

' Poor supplier perormance 3)or relationships*

' Internal cross4team communication*

' /o evi#ence to support -CC position at service revie$ meetings*

' 5oo man" suppliers)contracts to manage*

' Skills ,commercial% negotiation% relationship.% time management....*

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Essex County Council

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(ey )spects o* Proactive Contract +anagement

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Essex County Council

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ECC Proactive Contract +anagement +o!el

' 4 Ps

' OGC

' LCE (You & Your Contractor)

' ECC experience

' Private Sector experience

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Essex County Council

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&he ,oun!ations

5 key inputs to proactive contract manaement!

-. Contract terms an! con!itions/ "o# #e manae risk

2. Contract speci*ications/ Per$ormance & re%ationsip $rame#ork

(output specs'meto statements)

1. uman resources/ Contract manaement team ski%%s

3. 4ocumente! processes / "o# #e manae service e%ivery

an contractua% per$ormance

5. 6elationships communication/ "o# #e communicate #it stakeo%ers an

manae key re%ationsips

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Essex County Council

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8ap )nalysis 9uestionnaire

' Compare current process :ith ECC pcm mo!el

' %!enti*y gaps

' 6ecommen! actions to target gaps

' Provi!e support resources

' provi!e Support

A Process development

A Training programme

A eContract management

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Essex County Council

Step Change Procurement

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&raining Programme Oct 0; +arch 0F A E2.2F Implementing BPCM at -sse+ Count" Council 4 Glenn Yates

E2.2F A E2.6F S(M at -sse+ Count" Council A Ian =olling$orth

E2.6> A E&.&F Lunch (a light buffet lunch will be provided)

E&.&F A E&.>F 9nton Bull% =ea# o Procurement 3 Service Improvement

/or$ich Cit" Council

E&.>F A E>.F> Break4out into 6 s"n#icate groups

E>.F> A E>.E> Break

E>.E> A E>&> CM in 9#ult =ealth Care 3 Well Being at -CC A 1arine Williams

E>.&> A E>.>> eContract management at -CC A Chris Penne" A Innovations Manager

E>.>> A E?.FF Close A Glenn Yates