Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

Welcome to the shortlist for the inaugural Loyalty Awards 2012. Nearly 120 entries have been shortlisted for consideration for an award by the international panel of judges.

The Loyalty Awards 2012 will be held in the Great Room of the Grosvenor House Hotel, Park Lane, London on June 12.

For more details on the awards themselves and how to book a table go to www.theloyalty awards.com.

BestNewLoyaLtyProgrammeoftheyear ShortliSt

Turkcell Turkey

Smart Women Club

A mobile phone package designed to appeal to women and recognising the challenges of combining household duties with a modern female lifestyle.

Hilton HHonors and Barclaycard UK

Hilton HHonors Platinum Visa Card, powered by Barclaycard

A Visa card with accelerated access through four tiers of membership each with enhanced privileges to encourage penetration and sales turnover.

Daily Mail and The Mail on Sunday UK

Mail Rewards Club

The national launch of what is now the UK’s biggest newspaper rewards programme shifting activity from short-term promotions to long-term loyalty.

Blue Dot UK

Blue Dot

Launch of an innovative points based loyalty programme which rewards people for socially responsible actions through “money can’t buy” experiences.

OPET Turkey

OPET Worldcard

The redesign and relaunch of a leading Visa card programme turning changes forced by regulation into positive advantage in terms of market share.

Turkcell Turkey

Turkcell Platinum

The premium loyalty programme from the leading mobile provider offering exclusive advantages and benefits to the highest paying, non corporate customers.

Intercontinental Hotels and Barclaycard UK

Priority Club Rewards Visa & Priority Club Black Visa, Powered by Barclaycard

Two Visa card programmes (Classic and Black) designed to promote activity and also fee income from upgrades to the “supercharged” Black card.

Everything Everywhere & PrePay Solutions UK

Orange Cash Card

The first contactless prepaid card in the UK with a mobile rewards element offering a rewards package designed to establish Orange as a payment brand.

British Gas UK

British Gas Nectar Programme

The launch of a new loyalty programme by the largest supplier of domestic gas in the UK designed to combat attrition and generate new Nectar collectors.

SPAR Hungary

Starzone

Use of flowpacks containing celebrity collector cards and music download vouchers combined with prizes to encourage loyalty especially in the youth market.

Sponsor:

Prime Sponsor:

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestCardBasedLoyaLtyProgramme SHoRTLiST

Alpha BankGreece

Alpha Bank Bonus Loyalty Programme

An American Express card that is also a loyalty card offering instant redemption at point of sale and significantly higher perceived benefits than competitor cards.

Intercontinental Hotels and Barclaycard UK

Priority Club Rewards Visa & Priority Club Black Visa, Powered by Barclaycard

Two Visa card programmes (Classic and Black) designed to promote activity and also fee income from upgrades to the “supercharged” Black card.

OPET Turkey

OPET Card Loyalty Programme

The redesign and relaunch of a leading Visa card programme turning changes forced by regulation into a positive advantage in terms of market share.

de Bijenkorf Netherlands

de Bijenkorf Card Segmentation Programme

A MasterCard based programme from a leading Dutch department store group with three tiers of rewards and in-store redemption.

SAS Scandinavian Airlines

Unlimited Rewards

A loyalty card with a very broad range of redemption options including an online rewards shop and gift card offerings with leading brands such as IKEA.

American Golf UK

American Golf Loyalty Scheme - The Club

A non-points based loyalty card giving exclusive member-only benefits and events with offers tailored to past purchasing history and recent behaviour.

Hilton HHonors and Barclaycard UK

Hilton HHonors Platinum Visa Card, powered by Barclaycard

A Visa card with accelerated access through four tiers of membership each with enhanced privileges to encourage penetration and sales turnover.

The DeutschlandCard Germany

The DeutschlandCard

The expansion of a leading multi-partner loyalty card programme through the addition of new partners, increased usage and high redemption levels.

Felicia Shopping CenterRomania

The Cromatic Loyalty Program

Shopping centre loyalty card programme utilising colour coding of shops to encourage spend across the centre especially in under performing outlets.

Nectar UK

Nectar: A Renaissance in Loyalty

The revitalisation of the largest loyalty card programme in the UK through new partnerships, broadening of rewards and brand investment.

BestB2B LoyaLtyProgrammeSHoRTLiST

SAS Scandinavian Airlines

SAS Credits - The sky is NOT the limit

A rapidly growing loyalty programme for small to medium sized corporate customers where the corporate also benefits rather than simply the flyer.

Turkcell Turkey

Turkcell Farmer Package

A mobile phone package designed to meet the special needs of agricultural workers in a country where such workers represent a substantial segment.

Dulux Decorator Centres UK

Dulux Decorator Centre’s Partnership with the Nectar Business Loyalty Programme

Supplier differentiation in the professional DIY market through the use of Nectar points with additional benefits from Nectar’s data analytics capabilities.

British Airways

On Business

The relaunch of a programme for small to medium sized businesses designed to demonstrate that BA is not just interested in large corporates.

BskyB UK

BskyB

An incentive programme to strengthen loyalty from sales agents and to encourage employees within those agencies to sell the full range of BskyB products.

Commerzbank Germany

Commerzbank AG - Member gets Member

A programme that leverages the loyalty of existing customers to generate new customers and rewards them through a rich voucher based programme.

SPAR Hungary

You Can Be A Masterchef/WMF

An interactive loyalty programme using trading stamps directing customers to purchase specified ingredients and produce a prize winning recipe.

Tesco UK

Cook and Pour Promotion with Thomas branded cookware

A coupon based programme via a leading food retailer offering significant discounts on a range of high quality cookware with outstanding results.

Survey Sampling International

Survey Sampling international

The use of a global gift voucher based incentive reward system to reduce attrition in survey panel response rates and encourage increased activity.

BestCouPoNorVouCherBasedLoyaLtyProgrammeShortliSt Sponsor:

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestLoyaLtyINdustryINNoVatIoNSHoRTLiSTBestCsrINItIatIVeLINkedtoLoyaLtySHoRTLiST

BestuseofCustomeraNaLytICs/dataINaLoyaLtyProgrammeSHoRTLiST

REWE Germany

WWF Animal Adventures

Use of World Wildlife Fund sticker flowpacks to reward spending and to generate substantial charitable contributions to the WWF for each pack issued.

Blue DotUK

Blue Dot

An innovative points based loyalty programme which rewards people for socially responsible actions through “money can’t buy” experiences.

ICE UK

ICE - Mitigating Climate Change via Mass Consumer Purchasing

Programme partnered with a network of sustainable retailers allowing customers to shop and collect points whilst lowering their carbon footprint.

Birmingham City Council UK

Birmingham City Council & Nectar

Pathfinding use of Nectar points to incentivise ratepayers to improve recycling rates, reduce landfill waste and increase leisure centre utilisation.

British Airways

Executive Club Personal Recognition

Enhanced in-journey recognition of loyalty programme members designed to facilitate the whole travel experience and increase member satisfaction.

SAS Scandinavian Airlines

EuroBonus MatchMe

An online tool that helps members find and book flights using rewards and drives reward bookings towards destinations and dates with greater availability.

Nectar

Nectar for Nectar Fashion

The launch of an exclusive fashion portal offering points on 35 different leading fashion brands for purchases on-line and incorporating a “Your Wardrobe” facility.

Avios

Reward Flight Saver

Introduced at the same time as the rebranding of three domestic programmes as Avios, Flight Saver caps charges for taxes and fees for regular collectors.

Poste Italiane

Postepayfun.it

A new portal dedicated to entertainment offering prepaid card holders exclusive content and products and designed to promote usage and retention.

Albert HeijnNetherlands

Appie by Albert Heijn

An innovative set of applications designed to improve the shopping experience including the creation of shopping lists from on-line sources such as recipes.

Garanti Payment Systems Turkey

Garanti Payment Systems

A new prepaid card which enables mobile banking for the “unbanked” and rewards users through points in the largest domestic rewards programme.

Sponsor:

Poste Italiane Italy

Sconti BancoPosta

A very large loyalty card programme that required the targeting and recruitment of many thousands of supporting merchants.

Royal Bank of ScotlandUK

YourPoints Redemption Modelling

A MasterCard that is also a loyalty card which uses advanced propensity modelling techniques to target customers most likely to respond to offers.

de BijenkorfNetherlands

de Bijenkorf Card Segmentation Program

A MasterCard based programme from a leading Dutch department store group with three tiers of rewards and in-store redemption to drive retention.

HomebaseUK

Homebase Share of Wallet

This Nectar card based programme offers targeted customers the chance to earn additional rewards on specific product lines and purchases in order to stimulate loyalty.

Turkcell Turkey

Professionals Club

Targeted mobile phone package to meet the special needs of professional workers who represent a significant segment of Turkcell’s high net worth customers.

Alpha BankGreece

Alpha Bank Bonus Loyalty Programme

An American Express card that is also a loyalty card offering instant redemption at point of sale and using targeting to achieve exceptional response rates to offers.

KencoUK

Kenco Most Valued Shopper

A “coupon-at-till” programme designed to increase spending on Kenco products versus other premium coffee products in a very competitive marketplace.

Sponsor:

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestLoyaLtyProgrammeoftheyear-fINaNCIaLserVICesShortliSt BestLoyaLtyProgrammemarketingCamPaignoftheyear SHoRTLiST

Turkcell Turkey

Smart Women Club - IPRAGAZ

A mobile phone package designed to appeal to women and recognising the challenges of household duties including the purchase of gas.

SPAR Hungary

You Can Be A Masterchef/WMF

An interactive loyalty programme using trading stamps directing customers to purchase specified ingredients and produce a prize winning recipe.

T-Mobile Macedonia

‘You are Special’ - Your Club Loyalty Programme Marketing Campaign

The merger of two existing loyalty programmes gave the opportunity to provide members with a wider selection of gifts and remind them of the benefits.

M&S Money UK

Christmas Millionaire Campaign

A seasonal programme designed to keep the M&S MasterCard at the front of wallet and purse during the highest spending period of the year.

Poste ItalianeItaly

Sconti BancoPosta

A cashback programme offered across three different card products: credit, debit and prepaid, with the objective of promoting usage in a crowded market.

British GasUK

British Gas Nectar Programme

The launch of a new loyalty programme by the largest supplier of domestic gas in the UK designed to combat attrition and generate new Nectar collectors.

Intercontinental Hotels and Barclaycard UK

Priority Club Rewards Visa & Priority Club Black Visa, Powered by Barclaycard

Two Visa card programmes (Classic and Black) designed to promote activity and also fee income from upgrades to the “supercharged” Black card.

Innocent UK

Innocent Orange and Apple Juice

A direct mail programme designed to promote the major new product launch of pure juice products by a company known previously only for smoothies.

Hilton HHonors and Barclaycard UK

Hilton HHonors Platinum Visa Card, powered by Barclaycard

A Visa card with accelerated access through four tiers of membership each with enhanced privileges to encourage penetration and sales turnover.

Avios

Anything Can Fly

A multi-channel and multi-media marketing campaign communicating to consumers the benefits of collecting rebranded Avios points on all purchases.

Skrill (Moneybookers)

Skrill Loyalty Club

A new loyalty package linked to an online alternative payments programme which offers four levels of membership each with an increasing level of benefits.

The Automobile Association UK

AA Rewards Credit Card

The AA Rewards Visa Credit Card offers a value proposition aligned to the AA brand with enhanced member benefits on the sale of other AA products.

Russian Standard Bank

Russian Standard Bank and Welcome Real-time for the RSB+ platform

A loyalty programme offered by an acquiring bank in Eastern European markets designed to provide customers with point-of-sale benefits at selected merchants.

Everything Everywhere & PrePay Solutions UK

Orange Cash Card

The first contactless prepaid card in the UK with a mobile rewards element offering a rewards package designed to establish Orange as a payment brand.

Poste ItalianeItaly

Sconti BancoPosta

A cashback programme offered across three different card products: credit, debit and prepaid, with the objective of promoting usage in a crowded market.

Alpha BankGreece

Alpha Bank Bonus Loyalty Programme

An American Express card that is also a loyalty card offering instant redemption at point of sale and significantly higher perceived benefits than competitor cards.

Millennium BankPoland

Millennium World Signia - Unique Loyalty Card

Two credit card products for private banking customers with a VIP suite of high level privileges including concierge services and airport lounge access.

Sponsor:

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestLoyaLtyProgrammeoftheyear-retaIL:foodSHoRTLiST BestLoyaLtyProgramme oftheyear-fmCg SHoRTLiST

BestLoyaLtyProgramme oftheyear-utILItIes SHoRTLiST

Kingsmill UK

Kingsmill 50:50 Bread

The launch by a leading sliced bread manufacturer of a new range of healthier alternative bread products targeted by using Nectar transactional data.

InnocentUK

Innocent Orange and Apple Juice

A direct mail programme designed to promote the major new product launch of pure juice products by a company known previously only for smoothies.

Kenco UK

Kenco Most Valued Shopper

A “coupon-at-till” programme designed to increase spending on Kenco products versus other premium coffee products in a very competitive marketplace.

Sainsbury’s UK

Sainsbury’s Nectar Loyalty Programme

The Nectar card based programme offered targetted customers the chance to “Live Well for Less” during the Christmas 2011 seasonal spending peak.

Albert Czech Republic

The Smurfs in Albert

A set of 24 3D cards was available to collect featuring the popular cartoon characters to promote both loyalty and cross-sales of collector albums.

SUBWAYUK

SUBCARD 2011

Europe’s first mobile-enabled QSR loyalty programme operating across 1,500 stores both as a mobile app and a card offering points and prizes.

Albert Heijn Netherlands

Appie by Albert Heijn

An innovative set of applications designed to improve the shopping experience including the creation of shopping lists from on-line sources such as recipes.

Tesco Hungary

FILA - SPORT - TESCO

Spend-related stamps given at checkouts were collected in a booklet which once completed could be redeemed for one of nine different FILA sports bags.

REWE Germany

WWF Animal Adventures

Use of World Wildlife Fund sticker flowpacks to reward spending and to generate substantial charitable contributions to the WWF for each pack issued.

BestLoyaLtyProgrammeoftheyear-moBiLe SHoRTLiST

T-Mobile Macedonia

Your Club Loyalty Programme

The merger of two existing loyalty programmes gave the opportunity to provide members with a wider selection of gifts and remind them of the benefits.

Turkcell Turkey

Turkcell Platinum

The premium loyalty programme from the leading mobile provider offering exclusive advantages and benefits to highest paying, non corporate customers.

TurkcellTurkey

Smart Women Club

A mobile phone package designed to appeal to women and recognising the challenges of combining household duties with a modern female lifestyle.

Vodafone Turkey

Vodafone “ Kirmizi Avantaj” Programme

An end-to-end loyalty programme providing non-GSM benefits to contract customers in order to improve retention rates and brand awareness.

Turkcell Turkey

Turkcell’liier YASADI

A loyalty programme providing customers with benefits on their non-GSM purchases from many of the largest and best loved brands in the marketplace.

Jaeger UK

Jaeger Elite Membership Scheme

Launched in August 2011 in partnership with IKANO, the Elite Membership Scheme entitles Jaeger’s most valued customers to receive premium benefits.

de Bijenkorf Netherlands

de Bijenkorf Card Segmentation Program

A Mastercard based programme from a leading Dutch department store group with three tiers of rewards and in-store redemption.

Felicia Shopping CenterRomania

The Cromatic Loyalty Program

Shopping centre loyalty card programme utilising colour coding of shops to encourage spend across the centre especially in underperforming outlets.

HomebaseUK

Homebase’s Nectar Loyalty Programme

A Nectar card based programme offering the opportunity for customers of one of the largest UK DIY retailers to collect additional rewards on specific product lines and purchases.

BP UK

BP and Nectar Winning in 2011

The Nectar card based programme has produced a strong commercial performance in a period of challenging fuel market conditions by rewarding valuable customers.

BestLoyaLtyProgrammeoftheyear-retaIL:NoN-foodSHoRTLiST

British Gas UK

British Gas Nectar Programme

The launch of a new loyalty programme by the largest supplier of domestic gas in the UK designed to combat attrition and generate new Nectar collectors.

Sponsor:

Sponsor:

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestUseofCrminaLoyaLtyenvironmentSHoRTLiSTBestLoyaLtyProgrammeoftheyear-traveL&entertainmentSHoRTLiST

BestuseofsoCIaLmedIatoeNhaNCeLoyaLtySHoRTLiST

Alpha BankGreece

Alpha Bank Bonus Loyalty Programme

An American Express card that is also a loyalty card offering instant redemption at point of sale and significantly higher perceived benefits than competitor cards.

SAS Scandinavian Airlines

EuroBonus MatchMe

An online tool that helps members find and book flights using rewards and drives reward bookings towards destinations and dates with greater availability.

Nectar and easyJet UK

The Launch of the UK’s largest Airline, easyJet to the Nectar Programme

The multi-channel communication programme highlighting the addition of easyJet as a redemption partner has raised even further the brand profile of both the loyalty programme and its partner.

Bupa UK

Bupa Rewards - Customer Engagement Programme

An online loyalty programme offering members tangible gifts according to the product held, membership status and life stage to promote retention.

Poste ItalianeItaly

Postepayfun.it

A new portal dedicated to entertainment offering prepaid card holders exclusive content and products and designed to promote usage and retention.

SAS Scandinavian Airlines

Unlimited Rewards

In addition to the traditional reward options of a frequent flyer programme, SAS Unlimited Rewards has broadened the reward offering to reach new customer categories.

British Airways

Executive Club Personal Recognition

Enhanced in-journey recognition of loyalty programme members designed to facilitate the whole travel experience and increase member satisfaction.

British Airways

On Business

The relaunch of a programme for small to medium sized businesses designed to demonstrate that BA is not just interested in large corporates.

easyJet

The Launch of the UK’s largest airline, easyJet to the Nectar Programme

The addition of easyJet as a redemption partner has broadened the appeal to collectors of the UK card based loyalty programme and offers competition with other frequent flyer programmes.

Air Miles Middle East

1 + 1 = 20 million

The Air Miles Math campaign has increased the number of miles issued and average spend of customers whilst also raising awareness of the brand and highlighting the association with key redemption outlets.

Bupa UK

Bupa Rewards - Customer Engagement Programme

An online loyalty programme offering members tangible gifts according to the product held, membership status and life stage to promote retention.

British Airways

Executive Club Personal Recognition

Enhanced in-journey recognition of loyalty programme members designed to facilitate the whole travel experience and increase member satisfaction.

Dulux Decorator Centres and Nectar Business UK The CRM Mailing Solution

Supplier differentiation in the professional DIY market through the use of Nectar points with additional benefits from Nectar’s data analytics capabilities.

BPUK

Managing Customer Profitability

The Nectar card based programme offered targeted customers the chance to earn additional rewards on specific product lines and purchases.

Jaeger UK

Jaeger Elite Membership Scheme

The Elite Membership Scheme entitles Jaeger’s most valued customers to receive premium benefits and Jaeger’s partnership with IKANO enables comprehensive targetting of offers.

Skrill (Moneybookers)

Skrill Loyalty Club

A new loyalty package linked to an online alternative payments programme which offers four levels of membership each with an increasing level of benefits.

SPAR Hungary

Starzone

Use of flowpacks containing celebrity collector cards and music download vouchers combined with prizes to encourage loyalty especially in the youth market.

bmibaby

#my europe - bmibaby’s Instagram Campaign

An instagram campaign that ran in five countries incorporating competitions designed to get across the brand personality.

Debenhams

Empathica GoRecommend Advocacy Engine

Using Empathica’s product department store Debenhams has recruited a substantial number of customer advocates who have made multiple recommendations to friends and followers.

Giraffe

Empathica GoRecommend Advocacy Engine

The restaurant chain Giraffe uses Emapthica’s GoRecommend product to generate recommendations and a database of customers who have opted-in for future promotions and news.

BestUseofCommUniCationsinaLoyaLtyProgramme SHoRTLiST

Where no country is shown against the name of the entry, the programme is global or open to residents of several countries Where no country is shown against the name of the entry, the programme is global or open to residents of several countries

BestUseofteChnoLogyinaLoyaLtyProgramme SHoRTLiST BestCUstomerserviCeinaLoyaLtyProgramme

TurkcellTurkey

Turkcell Farmer Package

A mobile phone package designed to meet the special needs of agricultural workers requiring substantial technology investment in order to provide the required coverage.

Avios

Flight Redemption Zone Map

A market leading research and booking tool for flights bought with Avios points providing a graphical interface to facilitate the redemption process.

Albert HeijnNetherlands

Appie by Albert Heijn

An innovative set of applications designed to improve the shopping experience including the creation of shopping lists from on-line sources.

ICEUK

ICE - Developing a Unique Loyalty Redemption Process

Programme partnered with a network of sustainable retailers allowing customers to shop and collect points requiring substantial technology investment.

Turkcell Turkey

ISPARK

An exclusive free parking application given to high value customers of Turkcell in Istanbul designed to satisfy the most requested benefit by this element and thereby promote retention.

British Airways

Executive Club Personal Recognition

Enhanced in-journey recognition of loyalty programme members designed to facilitate the whole travel experience and increase member satisfaction.

Russian Standard Bank

Russian Standard Bank and Welcome Real-time for the RSB+ platform

A loyalty programme offered by an acquiring bank in Eastern European markets designed to provide customers with point-of-sale benefits at selected merchants.

Kingsmill UK

Kingsmill 50:50 Bread

The launch by a leading sliced bread manufacturer of a new range of healthier alternative bread products using coupon-at-till technology triggered by a Nectar card.

Nectar ItaliaItaly

The Nectar Mobile App

The Nectar card based programme offered targeted Italian customers the chance to earn additional rewards on specific product lines and purchases.

SAS Scandinavian Airlines

SAS Smart Pass

SAS SmartPass is a small sticker that can be attached for example to a mobile phone that allows the traveller to move through the airport without alternative documentation.

To book a table or tables at the black-tie Awards Dinner to be held on the evening of Tuesday 12 June, 2012 in The Great Room at the Grosvenor House Hotel on London’s Park Lane, please complete the following information: i would like to book tables (maximum of 10 guests on each table) for The Loyalty Awards 2012 at £2,750.00 plus VAT each (£3,300.00 including VAT)

Total £

Table Host:

Job Title:

organisation:

Address for invoicing:

Telephone:

Email:

BACS (preferred) to: C&M Publications Limited Sort Code: 20-46-73 Account Number: 80034568 Swift code: BARCGB22 iBAN: GB05BArC20467380034568

Cheque made payable to: C&M Publications Limited

BACS (preferred) to: C&M Publications Limited Sort Code: 20-46-73 Account Number: 80034568 Swift code: BARCGB22 iBAN: GB05BArC20467380034568

Cheque made payable to: C&M Publications Limited

Card (please complete): MasterCard ViSA American Express

Name of cardholder Card Number:

Expiry Date Security Number:

Card Billing address if different from Address for Invoicing above:

We hereby apply for one or more table(s) at The Loyalty Awards 2012 as set out above. We have completed one of the payment methods above. We understand that tables will not be confirmed and a VAT invoice issued until payment has cleared and an acknowledgement has been issued by the organisers, C&M Publications Limited. We further understand that tables can only be cancelled prior to 30 April 2012 up to which point a refund will be made after deduction of a 20% administration fee. After that date we understand that no refunds will be made. Seating will be allocated in order of receipt of booking forms. The organisers will keep you informed of developments with the Awards, its sponsors and selected third parties. if you do not want to receive this information please attach to this form a letter to the Data Controller, C&M Publications Limited, 3a Market Place, Uppingham, oakham, Rutland, LE15 9QH asking not to be sent this information.

Signature: Date

Please print name and email here (if not table host):

Please return Table Booking forms to:

The Loyalty Awards, C&M Publications Limited, 3a Market Place, Uppingham, oakham, Rutland LE15 9QH

or email sally@theloyaltyawards.com

Albert HeijnNetherlands

Appie by Albert Heijn

An innovative set of applications designed to improve the shopping experience including the creation of shopping lists from on-line sources such as recipes.

Avios

Best Customer Service

Re-engineering the existing call centre operations of the several leading air miles providers to support the integration of their brands into a single currency.

Philips

Customer Care for Philips Consumer Lifestyle Division

State of the art multi-lingual call centre application including expert technical and medical training and assistance designed to promote customer advocacy.

OPET Turkey

OPET Excellent Service Programme

Launch of a new customer service programme designed to differentiate the company from other fuel retailers in a highly competitve and regulated market.

Sainsbury’s UK

Sainsbury’s Nectar Colleague Engagement Programme

Empowerment of the employees of one of Nectar’s biggest business partners to deliver the programme confidently and knowledgeably to its customers.

Payment may be made by one of the following methods: (£2,750 plus VAT per table)

TABLE BOOKING FORM