Best Government to Citizen_Final

8/3/2019 Best Government to Citizen_Final

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Best Government to Citizen Initiative

Labour Management SystemA Snapshot of the Project

&Processes


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Project Components Registration & Financial Inclusion of 19 Million

labourers

Development of software for departments

automation

Development of Portal for citizens e-interface

including providing e-services

Creation of network of 24000 BusinessCorrespondents


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Issuance of Labour Bank Cards

One single card labour

card, bank a/c card

Information on card:

Biometric details

Beneficiary personal

information & photoprinted on the card

Should retrieve all

beneficiary related

history & information

once in contact with thelabour department

handheld/system

Work as ATM Debit card /

no frills a/c bank card


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Automation Solution for the Department - Diagram

Labour ManagementSystem


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Solutions for the Department - Process Flow Chart Old (asIllustration)


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Six Sigma Implementation

Old New


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Solutions for the Department - Process Flow Chart New (asIllustration)


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BPR

Stakeholder conference

Business Process Re-engineering (BPR)

Stakeholder conference to confirm


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Voice of Customer

Meeting with the stakeholders Industries andUnions for :

Identifying the pain areas

Capturing stakeholder expectations

Service delivery time

Guidance on processes

Intervention

Information availability

Communication of department constraints

Finalization of action items for Associations, Unionsand Government


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Process Study

Process mapping of the department functions

S I

P

O C

Suppliers Inputs

Process

Outputs Customers

Process Boundary

33

44

5511 22S I

P

O C

Suppliers Inputs

Process

Outputs Customers

Process Boundary

33

44

5511 22


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Business Process Reengineering

Setting up the Departments vision as per inputs in the VOC

Identification of redundant steps in processes

Inclusion of technology e enablement

Organizational restructuring if required

Identification and fixing of sources of errors

Performance monitoring and escalation mechanisms (MIS,

Dashboards etc)

Reduction in the overall average time, transparency and

effectiveness of the service delivery

Example


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Infrastructure


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Financial Inclusion Bank & BC/ATM diagram


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Complaint & Grievance Management System

Web based Grievance Redressal mechanism

Online processing of complaints and

suggestions from citizens Forwarding of complaints to respective

departments


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Benefits to Labor

Proper payment of wages as per Minimum Wages Act and other

Acts

Labor can verify wages reported as paid

Labor can verify bonus, leave payments etc. reported as paid

Consolidated & accurate information of their accounts in all

allied aspects such as insurance, ESI,PF etc.

Better cash management & availability of credit facility through

bank account

Grievance redressal easier, online complaints window interface

with the labor department


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Benefits to Department

Higher Registrations (labor & businesses)

Better Compliance of statutory norms

Improvement of Revenue Ensure enforcing of minimum wages and other labor acts

Ensure proper working environment, security, labor welfare and

industrial safety as per defined norms

Comprehensive availability of information at all times, MIS


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Benefits to Businesses

Reduced overheads for providing information

Online registrations & renewal of licenses

Proper and systematic book keeping Easier to get NOCs

Availability of information on skilled/unskilled labour, skill sets,available labour and their skill sets

Reduced stress of inspections due to Automated information flow on

Payment of wages, Contract Labour, migrant labour industrial safety, boiler inspection


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Solution USPs

Solution will set a benchmark for the country to follow

Solution shall be hailed as a visionary step towards ensuring labour

rights to labour in the unorganized sector

By streamlining the process of registrations & renewals, the solution

is expected to bring in a lot of convenience to the businesses and

projects, positioning the State into an investor friendly State

Bring in efficiency, transparency & accountability in the functioning

of the department


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Future of the Project

Extention to Health & RSBY services

Integration with PF / ESIC etc

Value Added Services Integration with other government applications


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THANK YOU

Best Government to Citizen_Final

Documents

Transcript of Best Government to Citizen_Final