Best Customer Service Books That You Must Read
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Transcript of Best Customer Service Books That You Must Read
25 customer service books you should read
If you want to know the A-Z of customer service, you should not miss out on these books.
1"
"It is probably normal for people to assume
that the problems they face are tougher than
those encountered by past generations"
2"
Chocolates on the Pillow Aren’t Enough: Reinventing the Customer service experience
A book about how customers contribute to your
company and how you contribute to them.
3"
"Most customers don't want to be dazzled;
they want an effortless experience.”
24. The Effortless Experience: Conquering the New Battleground for Customer Loyalty
A detailed take on how to delight customers,
build customer loyalty and be the effortless
boss.
4"
"All business is about creating the right
reactions in your customers."
23. Raise the Bar: An Action-Based Method for Maximum Customer Reactions
A booming restaurant business is the
background for Taffer’s take on gathering
customer satisfaction.
5"
"By listening to your customers and providing
them with the services and products they
really want, you can gain and keep your
share of the market."
22. Customer service for Dummies
Learn the basics of customer satisfaction and
customer happiness; this book is the perfect
beginner to your customer service career.
6"
"At Nordstrom, we Outservice, not Outsmart"
21. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
Nordstrom have set the benchmarks for
customer service, and in this book, Robert
explains how you can do so too.
7"
"When a business defies the traditional, when
it 'colors outside the lines', customers often
receive exceptional experiences."
20. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Using 5 important principles, this book takes
you through the journey of making your
customer experience 'legendary'.
8"
"Companies will first need to recognize that
ownership of the customer experience
pervades their entire organization."
19. Building Great Customer Experiences
This book demonstrates how customer experience has jumped to the top of the priority list, and what you as a company should do to keep delivering it.
9"
"What makes naked service worthwhile is that
it puts us in a position to more effectively
help our clients, which of course, is what
providing service is all about."
18. Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
Does your company have that competitive
edge? If you do not, this book describes the
efforts needed to get there.
10"
"The primary threat to a business today is the
perception that all you offer is a replaceable,
interchangeable commodity."
17. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
The book explains some otherwise never-to-be-
disclosed secrets of building the best customer
service organization.
11"
"Customer service has become too important
to leave to business-as-usual tactical
methods."
16. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
The book gives a lot of simple ideas to get your
company's growth to skyrocket in a short
period.
12"
"You need loyal customers, not satisfied
ones.”
15. Managing the Customer Experience: Turning customers into advocates
Shaun explains the way to turn your customers
into advocates for your product in a simple and
elegant manner.
13"
"A vision and a plan executed to perfection
are what categorize great businesses."
14. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Joseph takes the Starbucks experience as an
example to explain how customer service is
done.
14"
"Amaze your employees and they'll spread
the amazement."
13. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
Shep Hyken sums up some of his theories
under a book, where anybody who upholds
these 7 strategies is almost certain to succeed.
15"
"Customers are willing to pay a premium to
have their needs met and there's no limit to
what they'll spend if their expectations are
consistently exceeded."
12. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Secret Service reveals some interesting and
practical methods to create a consistency in
customer satisfaction and employee retention.
16"
"If your customer's visions and yours do not
meet, ask your customer to take his needs
somewhere else."
11. Raving Fans: A Revolutionary Approach To Customer Service
Ken explains the customer situation in America
and uses creative techniques to tackle any
customer.
17"
10. Beans: Four Principles for Running a Business in Good Times or Bad
"You're known by the company you keep."
This book is the journey of a fictional character
called David and how he competes and
triumphs against the Goliaths of this corporate
world.
18"
"We have to realize that there is only one way
to differentiate ourselves. And that is through
our people."
9. CUSTOMERS FOR LIFE: HOW TO TURN THAT ONE TIME BUYER INTO A LIFELONG CUSTOMER
They didn't call this the 'Book of the year' for no
reason. Set the guidelines and benchmarks to
achieve phenomenal growth for your
company.g
19"
"When it comes to products, people are
realizing that the cheaper they go, the more it
costs them."
8. What’s the Secret: To Providing a World-Class Customer Experience
John's method is truly a world-class method that
is proven to help companies bring about an
amazing customer experience.
20"
"Once you've decided you have a good
opportunity and your company is well-suited
to pursue it, someone needs to discover what
the solution actually is."
7. Inspired: How To Create Products Customers Love
Marty brings fresh perspectives towards
product growth and shows the way for making
stuff your customers love.
21"
"There are three features of great service
moments to keep in mind. They are high-
touch, high-show, and high-tech."
6. Be Our Guest: Perfecting the Art of Customer Service
Kinni makes customer service look like a Sunday
morning walk. It is an unputdownable treasure
trove of information for your business.
22"
"The only thing that never changes is human
nature. Given a choice, people will always
spend their money on people they like."
5. The Thank You Economy
If your customers like you, your coffers will
never dry. This book teaches how to make them
like you. Simple.
23"
"Perhaps the biggest reason for the disparity
between satisfaction rating and repeat
purchase is the measurement of satisfaction
itself"
4. Customer Loyalty: How to Earn It, How to Keep It
If you're wondering how to actually go about
doing customer service, this bestseller is a great
place to start.
24"
"The surest way to escape market
obsolescence is by creating enduring, loyal
and 'human' relationships with customers."
3. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Considering the concept of anticipatory
customer service,. Micah and Leonardo tell you
what the true definition of 'Customer
relationships' is.
25"
"Customer Loyalty is the measure of your
present and future success."
2. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Customer loyalty is indeed priceless. If you read
this book, you can make it effortless too.
26"
1. Delivering Happiness: A Path to Profits, Passion and Purpose
"I didn't know why. I just knew I needed to
know where my path began. And then just
before reality returned and time started
moving again, I figured it out."
Tony Hsieh explains his mistakes, his learning
and his takeaways from establishing his own
little empire on the internet. And that, is exactly
why this is simply the best customer service
book in the market.