Unified Cloud Service Provider

Call Center Software

10/20/15 PanTerra Networks Confidential

PanTerra Networks Confidential

2UNIFIED COMMUNICATIONS – Secure, Mobile, Reliable

ADVANCED UCCloud PBX, Softphone, Intelligent Routing, SmartBox Storage, Integrated Contact Center, Built-In Analytics, MFA, SSO, Interoperability, Multi-User Admin, Multi-Location Billing

MOBILE CENTRICMobile UC & Content in Unified Mobile App, MFA, Live Monitor, Mobile Device Manager

COLLABORATION OPTIMIZEDAudio/Video Conferencing, Instant Web Meeting/Deskshare, Group IM, Real-Time Presence, Ring Groups

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Multi-Factor AuthenticationMultiple Phones per User

HIPAA CompliantCommunications Storage,

MPLS Bandwidth

Take YourCommunications &Content Anywhere

Interoperates with Outlook, Office 365,

Salesforce, SSO, Active Directory, LDAP

PanTerra Networks Confidential

3BEST CALL CENTER SOFTWARE FOR THE ENTERPRISE

ANALYTICS BUILT-IN100+ customizable SLA/KPI performance metrics, real-time live monitor, adhoc and periodic reports, instant notification, mobile app

UNLIMITED POSSIBILITIESUnlimited minutes, queues, call recordings, cloud storage, analytics history and user agents deployable anywhere in the world

ENTERPRISE FEATURESMulti-user admin portal, supervisory modes, skills-based routing, customer call-back, live monitor, real-time presence, MFA, SSO, integrated with cloud PBX

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PanTerra Networks Confidential

4CRITICAL INFORMATION FOR THE CALL CENTER MANAGER

MOBILEUnified live monitor on iOS

and Android, instant corrective action,

supervisory modes

DETAILED REPORTSAdhoc and scheduled reports, snapshot or periodic, unlimited

historical data, multiple supervisors

REAL-TIME TUNING

100+ customizable SLA/KPI performance metrics including

communications, content & billing, real-time and period

measurements

LIVE MONITORUnified live monitor on wall, desktop & mobile, instant

corrective action, multi-level notifications, multiple

supervisors, multiple admin

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PanTerra Networks Confidential

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SSECURITYMulti-Factor Authentication, Single-Sign-On, account level control for user privileges, access rights, device control, mobile device management

A ANALYTICS & REPORTSCommon reporting and analytics framework for all services, 100+ SLA/KPI performance metrics, adhoc and periodic reports, unlimited historical data, live monitor, mobile app support

BADVANCED BILLINGSupports multi-location distributed billing, multiple payment types, separate invoices and statements, line item cost splitting, pro-rated billing

PSINGLE PORTALAccount level management of all cloud services, users, devices and groups, multi-user, multiple access rights, multi-select, import/export, re-assign owner

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UNIFIED BACK-END SERVICES

PanTerra Networks Confidential

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WHY WE’RE DIFFERENT10/20/15

BEST CALL CENTER SOFTWARE BY PANTERRA

PanTerra Networks Confidential

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10/20/15

STANDOUT DIFFERENTIATING FEATURES

Feature PanTerraBroadsoft

Based ServicesAsterisks

Based ServicesSkype for Business Dropbox Box

SECURITY• HIPAA Compliant• MFA• SSO• Daily Call $ Limit Tracking• MPLS

UC• Support for 4 IP Devices per User• Unlimited Per User Call Recording• Supervisory Modes on Any User• Built-in SmartBox Unlimited Storage• HIPAA Compliant

CONTACT CENTER• Integrated with Cloud PBX• Built-in Analytics• Multi-Level Management• Unlimited recording Storage

CALL RECORDING• Per User or Per Account Recording• Multiple Recording Algorithms• Multi-Level Recording Management• Unlimited Recording Storage• Local Sync and Easy Recording Sharing

SMARTBOX• Built-in Unified Communications• HIPAA Compliant• Multi-Level Specific Sharing• Viewer Content Local Sync• Customizable Local Sync Per Client

ANALYTICS• Unlimited Historical Analytics Storage• Unified Analytics• Multi-year Trend Analytics• HIPAA Compliant Analytics Storage

BACK-END SERVICES• Multi-Location/Multi-Payment Advanced Billing• Multi-User Select Action

PanTerra Networks Confidential

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PanTerra is the only cloud provider delivering full breadth of service, enhanced security, ultra-reliability infrastructure and end-to-end fully

managed solution to mid-market enterprises.

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COMPETITION

Features Lync 8x8 ShoreTel

Dropbox Box

Multi-Service Cloud:Unified CommunicationsContact CenterFile Sync & ShareBusiness Analytics

Core Technology Provider Acquired Acquired 99.999% Ultra-Reliable Infrastructure

Enhanced Security(HIPAA, MPLS, MFA, SSO) HIPAA/SSO

MPLS Secure/QoS Bandwidth Fully Managed End-to-End Solution

PanTerra Networks Confidential

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Headquarters

4655 Old Ironsides Dr, Suite 300

Santa Clara, CA 95054

R&D

Plot No.2-93/8 & 2-93/9, 1st Floor, 3 Cube Towers, North

WingWhite Field, Kondapur

Hyderabad - 500 084, India

Numbers

800.805.0558 (p)408.702.2200 (p)408.980.9877 (f)

Email / Websiteinfo@panterranetworks.c

omwww.panterranetworks.c

om

THANK YOU

10/20/15