BEST BUY MOTHER’S ROOM PROGRAM · mother’s rooms available/convenient, and ensuring that those...
Transcript of BEST BUY MOTHER’S ROOM PROGRAM · mother’s rooms available/convenient, and ensuring that those...
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WORKSITE HUMAN MILK SUPPORT AND CULTURE CHANGE – FROM
POLICY TO IMPLEMENTATION
Lucie Cregeur – Best Buy Thia Bryan, MA, IBCLC – HealthPartners
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 2
BEST BUY MOTHER’S ROOM PROGRAM BestBuyadded4mother’sroomsonourcorporatecampusinAugust2018.Strategies:• solicitedexecuAvesponsorship• surveyedmothers• providedcompeAAvebenchmarks
PrioriAzed3IniAaAves:1. Access:moremother’sroomspacesviaamulA-usersuite
inacentrallocaAon,45%increaseinspace.2. Sanita>on:We’veincreasethefrequencyandscopeof
cleaningtherooms.We’llalsoaddsanitaAonwipesineachroomsouserscanhelpkeepthemclean.
3. Ameni>es:We’rereplacingthechairsandtables(moreergonomic),repainAngtheroomsandaddingartworktomaketheroomsmorecomfortable.
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 3
EXECUTIVE SUMMARY • BestBuyprovidesgreatresourcesfornewmoms,including11mother’sroomsoncampus,onsitedaycare(withaccesstodiscount),carpoolparkingduringthirdtrimester,HealthLinknursesandhelpfulto-doliststoprepareforbabyandreturntowork.
• However,thereisanopportunitytosupportthisgroupmoreby:• MakingiteasiertoreachtheirbreasTeedinggoalsbyhavingmoremother’sroomsavailable/convenient,andensuringthatthoseroomsarecleanandfunc>onal
• BuildingastrongercultureofsupportfornursingmomsandposiAoningitlessasanaccommodaAonandmoreasaleadershipvalueofcelebraAngdifferences
• Improvingsupportfornewmomswillimproveengagementandproduc>vity.
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 4
IMPROVEMENTS TO REACH BEST IN CLASS Basic Services Advanced State of the ArtElectrical Outlet Electrical Outlet Electrical OutletRoom locks from the inside Room locks from the inside Room locks from the insideTable or flat surface to hold the breast pump Table or flat surface to hold the breast pump Table or flat surface to hold the breast pumpDisinfectant wipes Disinfectant wipes Disinfectant wipesRoom is located near a source of running water Room has a sink Room has a sinkDesk or table top space is provided Desk or table top space is provided Desk or table top space is providedEmployee stores milk in a public area refrigerator or personal cooler Employer provides a small
refrigerator within the room for storing milk Employer provides a small refrigerator within the room for storing milk and accessible refrigerator near room reserved only for mothers
Company provides rooms and uses first-come, first-serve approach to use rooms Company provides scheduling system to reserve the rooms Company provides enough rooms or stalls so mother's have
flexibility to pump during the day and accommodate their schedules
Employee brings her own breast pump (health insurance plan pays for or subsidizes) Employer provides a hospital-grade multi-user electric breast
pump Employer provides a hospital-grade multi-user electric breast pump
Employee brings her own attachment kit if hospital grade pump is used Employer subsidizes the cost of attachment kits for
hospitalgrade pump Employer provides the attachment kit for employees
Comfortable chair Comfortable chair, footstool Comfortable chair, footstoolRoom is clean (i.e. Lactation program stipulate that individual users take responsibility for keeping the room clean.) room is professionally cleaned daily room is professionally cleaned daily; Microwave is available in
rooms to steam pump partsMirror Clocks, attractive wall hangings, full length mirrors, lamps Clocks, attractive wall hangings, full length mirrors, lampsRooms are secured and large enough to store individual's pump and parts Storage cubbies Providing half-height lockers for people to store their
personal equipment, cooler bag, sweater, etc
Bulletin board for posting baby photos and notes of supportBulletin board for posting baby photos and notes of support Documentation of how to use mother’s rooms: locations,
security key, scheduling rooms, standard booking time, code of conduct
Employee takes usual lunch and break times to express milk; extra time needed is considered unpaid leave time Extra time that may be needed is made up as part of a
flexible schedule (coming in early, staying late, etc.) Break time is considered paid time, whether the employee goes over the allotted break time or not
Company makes pregnancy and breastfeeding pamphlets, books, and videos available Company offers classes on pregnancy and breastfeeding
during the lunch hour Education is available for dads as well as partners of male employees
Company provides mothers with names of lactation consultants and other resources in the community Company contracts with an IBCLC or other lactation expert
to assist employees with their questions or concerns Contract lactation expert services are also available for female partners of male employees
Names of local support group meetings are available to employees; a bulletin board for sharing notes of encouragement provided in lactation room
Company hosts regular support group meetings Providing electronic options for staying connected in the lactation room and at home
Company provides onsite childcare for quick and easy direct access to the baby during breaks Company allows mother to bring the baby to work during the
first few months Company provides onsite childcare for quick and easy direct access to the baby during breaks or allows mother to bring the baby to work during the first few monthsDedicatedparkingspacesforexpecAngmoms,Approvedirectflightfortravelingnursingmomsandcovercosttoshipbreastmilk
Green: Currently provided by Best Buy Mother’s Room program; Yellow: recommended enhancements
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Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 5
COMPETITIVE BENCHMARKING
If Best Buy added a
multi-user suite with 6 stalls or 10 single user
rooms
• Light Blue: multi-user suites• Dark Blue: single user rooms
• Best Buy lags competitors in Mother’s Room Usability• Best Buy has more women and fewer available pumping sessions than other local, tech, and Fortune
500 employers
Note: General Mills has onsite infant daycare to accommodate nursing mothersUniversity of Minnesota has more private office space than traditional organizations
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 6
PRIORITIZED ACTIONS AND ASSIGNED OWNERSHIP
HealthPartners Organization Breastfeeding Support Created with best info known to date - updated March 2016
Organization/facility Lactation features
Hospitals Details/description Baby-friendly 10 Steps Donor milk IBCLCs Pumps
Hospital 1 Approved baby-friendly and donor milk with med need policy DME
Hospital 2 On Baby-friendly pathway and has donor milk with med need policy DME
Hospital 3 Working towards 10 steps and has donor milk with med need policy
Hospital 4 Educ materials and some L&D staff training
Hospital 5 Consultant avail through clinic and some L&D staff training
Hospital 6 Educ materials and some L&D staff training
Clinics (Obgyn, Peds, Midwives, etc.) Education Space Center IBCLCs Pumps
Clinic system 1 Breastfeeding Center in St. Paul, specialized rooms, ed materials, website, community breastfeeding support group
Clinic system 2 Dedicated IBCLCs in state-of-the-art bf center, galactalogues, support group
Clinic system 3 One counselor (non-IBCLC) avail for appt, QUI clinic project
Clinic System 4 Refers to System 1's BF Clinic
Clinic System 5 Details unclear, IBCLC shortage in outstate MN
Clinic Sytem 6 Refers to System 1's BF Clinic
Clinic system 7 IBCLCs avail for appts, ed materials and classes through hospital
Clinic system 8 Details unclear
Employee support Space Group HG Pump Space Info
Corporate headquarters Non-dedicated spaces, outlook scheduling, monthly support group Employee ordered 5X in-progress
Hospital 2 Dedicated spaces, HG pumps with free employee kits plus PPMDs 2X
Clinic system 1 Rooms made avail as needed, no dedicated spaces or HG pumps in-progress In-progress large clinics X* in-progress
Clinic system 2 Dedicated spaces, HG pumps with free employee kits At hospital X*
Hospital 1 Dedicated spaces, outlook scheduling coming soon community 1/1/2016 3X DME
Definitions:
Baby-friendly - certification program from Best Fed Beginnings Pumps - breast pumps or referrals available onsite
10 steps - processes that support baby-friendly, often done before baby-friendly Education - comprehensive breastfeeding education
Donor milk - Sterilized HMBANA human donor milk is available and procedures in place Space - space for pumping
IBCLCs - International Board Certified Lactation Consultant Center - Breastfeeding suppport center with specialized staff
Group - breastfeeding support group HG Pump - Hospital grade breastpump available for employee use
Info - breastfeeding info resources available for employees
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• Cleanliness&aspectsofroomsneededimprovement• Hospital-gradepumpsdesired• Schedulingdesired• Moreroomsneeded(somelocaAons)
• ConAnuedimprovementofco-workerandleadersupport
• Careschedules/demands–neededsupervisorhelpwithmanaging/flexibilitytosupportgoal
PRO
GRA
M N
EED
S
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Assessneeds
Developplan
Developresources Train Re-
evaluate Market
Room and Space Recommendations
Intranet and Return-to-Work Resources
Communication Plan MDH Breastfeeding-friendly certification
process
Organization Guideline
PROJECT SCOPE/PLAN
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NEW ROOMS (15+)
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+ PUMPS, WIPES, ETC.
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LESSON 1: GO BEYOND THE LAW MinnesotaWorkplacePumpingLaw• 181.939NursingMothers(a)AnemployermustprovidereasonableunpaidbreakAmeeachdaytoanemployeewhoneedstoexpressbreastmilkforherinfantchild.ThebreakAmemust,ifpossible,runconcurrentlywithanybreakAmealreadyprovidedtotheemployee.AnemployerisnotrequiredtoprovidebreakAmeunderthissecAoniftodosowouldundulydisrupttheoperaAonsoftheemployer.(b)Theemployermustmakereasonableeffortstoprovidearoomorotherloca>on,incloseproximitytotheworkarea,otherthanabathroomoratoiletstall,thatisshieldedfromviewandfreefromintrusionfromcoworkersandthepublicandthatincludesaccesstoanelectricaloutlet,wheretheemployeecanexpresshermilkinprivacy.Theemployerwouldbeheldharmlessifreasonableefforthasbeenmade.(c)ForthepurposesofthissecAon,“employer”meansapersonorenAtythatemploysoneormoreemployeesandincludesthestateanditspoliAcalsubdivisions.(d)AnemployermaynotretaliateagainstanemployeeforasserAngrightsorremediesunderthissecAon.
EnforcementProvision• InvesAgaAon• TheDivisionofLaborStandardsandApprenAceshipshallreceivecomplaintsofemployeesagainstemployersrelaAngtosecAons181.172,paragraph(a)or(d),and181.939toandinvesAgateinformallywhetheranemployermaybeinviolaAonofsecAons181.172,paragraph(a)or(d),and181.939toThedivisionshallaaempttoresolveemployeecomplaintsbyinformingemployeesandemployersoftheprovisionsofthelawanddirecAngemployerstocomplywiththelaw.ForcomplaintsrelatedtosecAon181.939,thedivisionmustcontacttheemployerwithintwobusinessdaysandinvesAgatethecomplaintwithintendaysofreceiptofthecomplaint. 12
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LESSON 2: PROVE NEED WITH DATA 2015HealthPartnersLacta>onRoomSurveydata(n=86):• 88%feltsupportedbysupervisor• 83%feltsupportedbyco-workers• 42%couldnotscheduleAmeina
lactaAonroom• 42%saidtheydidnothavea
comfortableplacetopump• 39%tookabreasTeedingclass• 60%hadaccesstosomelevelof
lactaAonsupportatwork• 36%returnedtoworkbefore3months
post-partum• 40%employeessurveyedpumpingto
12+months• 60%introducedcomplimentaryfoods
afer6months
2017BestBuySurvey(n=88Mother’sRoomUsers)• Howofenaretheyabletofindaspace
topumpthatfitsinyourschedule?• Have/didyoueverhavetofindan
alterna>vetotheBestBuymother’sroomstomeetyourpumpingneeds?
• Whatameni>eswouldyouprioriAze?• Forwhatdura>onareyounursing/
pumping?• DidyoumeetyourbreasVeeding/
pumpinggoals?• BestBuy,Myteam,Mysupervisorare
suppor>veofmybreasVeedinggoals(onascaleof1-5)
• HowsupportedareyouasaparentbyBestBuy?
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LESSON 3: GET LEADERSHIP SUPPORT
BEST BUY INTERNAL STAKEHOLDERS
ExecuAveSponsors:SVPBusiness,SVPHR,CFO/WomenERGChair
HR:Benefits,Wellness,D&I
ParenAngGroup
NursingParents
CampusFaciliAesandProperAes
CorporateComm/PR
Women’sEmployeeNetwork
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SVPStrategicPlanning&HR
DirectorofEmployeeOccupaAonalHealth
ProgramManagerWell-being
ProductInnovaAonWell-being
EmployeeHealthTeam
FaciliAes,Sourcing,HRand
Safetyleads
HEALTHPARTNERS LACTATION STEERING GROUP
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Lesson 4: Get The Word Out!
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LESSON 5: KEEP EVOLVING
Think Outside the Room • OngoingAssessment• Forall• HolisAcsupport• ConnecAons• Language• Cultureandother• Sustainability• Partnership
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RESOURCES • MDHBreasTeedingFriendlyRecogniAonwebsiteresources:hap://www.health.state.mn.us/breasTeedingfriendly
• USBCWorksiteSupportLawResources:hap://www.usbreasTeeding.org/workplace-law
• CDC:haps://www.cdc.gov/women/index.htm
• WomensHealth.GovBusinesscaseforBreasTeeding:haps://www.womenshealth.gov/breasTeeding/breasTeeding-home-work-and-public/breasTeeding-and-going-back-work/business-case
• ColoradoBreasTeedingCoaliAonEmployerSupportVideoVigneaes:haps://www.colorado.gov/cdphe/breasTeeding-workplace
• WIC:haps://wicbreasTeeding.fns.usda.gov/ 21
Thanks!
Lucie [email protected]
Thia Bryan, MA, [email protected]
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Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 23
APPENDIX
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 24
BENEFITS INCLUDE RETENTION, REDUCED SICK TIME
• TheUSDepartmentofHealthandHumanServices'BusinessCaseforBreasTeedingreportsthatinaddiAontoimprovingreten>onofexperiencedemployees,breasTeedingleadstolowerhealthcarespending,decreasedabsenteeism,increasedproduc>vity,improvedmorale,andposi>vecompanyimage
• AstudyofmulAplecompanieswithlactaAonsupportprogramsfoundanaverageretenAonrateof94%.
• Reduced time off due to sick children: One-day absences to care for sick children occur more than twice as often for mothers of formula feeding infants.
Source: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3020209/
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Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 25
MOMS AND EMPLOYERS REAP MANY BENEFITS FROM BREASTFEEDING PROGRAMS “Inthepast40years,researchfindingsoverwhelminglyinfavorofbreastmilkoverformulahaveinsAgatedamarkedincreaseinthenumberofmotherschoosingtonursetheirchildrenforthefirstyearoflifeorlonger.Thedrama>chealthbenefitsforinfantandmotherhaveinfluencedthesemotherstodedicatelongandtedioushourstopumpingandstoringbreastmilkwhentheyarenotwiththeirbabies.”–TheAmericanInsAtuteofArchitectsWorkplacebreasTeedingprogramsmayhelptomi>gatehealthcarecosts,lostproduc>vityandabsenteeismby• Reducingtheriskofsomeshort-andlong-termhealthissuesforwomenandchildren;• Decreasingemployeeabsencesassociatedwithcaringforasickchild;• PromoAnganearlierreturnfrommaternityleave;and• IncreasingretenAonoffemaleemployees.LowerHealthCareCosts• BreasTeedingcanreducemedicalcostsformotherandchild.Forevery1,000babiesnotbreasTed,thereareanextra2,033physicianvisits,212daysinthehospitaland609prescripAons.
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 26
LOCAL ROOM EXAMPLES
Individual Mother’s Room Target Multi-user Suite with 20 stalls and shared storage General Mills Individual Mother’s Room with hospital grade pump
Confidential – Best Buy internal use only. Do not copy, publish, or distribute. The material in this document is confidential to Best Buy. 27
BEST BUY SINGLE-USER MOTHER’S ROOM