Best Bar Noneapplication.bbnontario.ca/sites/default/files/Best Bar None Form 2018.pdfcriteria...

Application Form

Industry-led International Accreditation and awards program for Liquor Sales Licensees in Ontario

Welcome to Best Bar None, an industry-led international accreditation and awards program for liquor sales licensees. With your participation in Best Bar None Ontario, we will help reinforce these areas as premier dining and entertainment destinations! Benefits of participation include:

• Positive public image • Potential for increased patronage and profits • Reduced alcohol-related incidents • Participation in an elite group • Increased customer safety • Improved employee morale • Increased opportunity for free marketing • Promoting leadership in your community

Getting Started All Essential questions must be answered in order for your application to be considered and for Best Bar None Ontario assessors to schedule a visit to your establishment (all applications are evaluated by independent, third-party assessors retained by Best Bar None Ontario for this purpose). If you have any questions regarding the Essential criteria please contact Best Bar None Ontario directly at 1-855-BBN-9500 or 1-855-226-9500 or email [email protected]. “Desirable” and “Bonus” criteria will be used to judge those establishments that are best in class, and eligible for winning a Best Bar None award for the year. There are 6 categories of licensed establishments: club, restaurant, bar/lounge, hotel lounge, pub and members’ club (this is a private type establishment that has members, such as a golf club, marina, tennis club, etc.). You must identify which type of establishment you think yours falls under based on the type of establishment you operate. This may be subject to change following review of your application. Please read the relevant section of the Application Guide before answering each question. The Guide will give you a good idea of what the assessors will be looking for when they review your application. There are also some “Essential” questions which you may not think are applicable to your establishment, however the Application Guide will help you answer those questions so that the assessors will know that you meet the criteria. Best Bar None applications are expected to be the licensees’ own descriptions of their own policies and procedures. You will be asked to confirm the accuracy of your answers when you submit your application and assessors visit your establishment. Your answers do not need to be long or complicated, particularly if your business is small, closes early and/or is very food-focused. The answers, however, must make sense for your business size and your business model. Your answers will be assessed based on the size, hours of operation and business format of your establishment. If you need more space in order to provide complete answers, please use the space provided at the back of this form and/or add additional pages. Some of the questions are open-ended because all types of licensed establishments, from small family restaurants to large-scale nightclubs to corporately-owned restaurant chains, are eligible to apply for this program. We encourage all licensees to apply for the Best Bar None Program. You are required to have a clean compliance record for the previous12 months with the Alcohol and Gaming Commission of Ontario (AGCO) from the day you have submitted your application. That means you cannot have received any orders of monetary penalty, served a suspension, agreed to serve a suspension or have any outstanding Notices of Proposal by the AGCO within the past 12 months from the day you submit your application. If you have had disciplinary action within this time, you can still receive an educational visit by assessors to support you becoming part of the program at a later date. You can submit the application form at anytime!

Scoring Scores are assigned to questions marked “Desirable” and “Bonus”. For simply meeting the criteria, you will receive the “D” or “B” score, as applicable. If your response is exceptional, going above and beyond the expressed criteria, you may achieve a D+ or a B+ score, respectively depending on the question. Answers will be scored as follows:

D = 3 points D+ = 5 points B = 5 points B+ = 7 points

The more points you accumulate, the better chance you have of being awarded Best Bar None in your category this year!

mailto:[email protected]

Application Form

Name of establishment

Address (Street, City, Postal Code) Liquor sales licence number

Key contact name within the establishment Position

Phone Email

Establishment category (choose one only)

Club Restaurant Bar / Lounge Hotel / Lounge Pub Members’ Club

First of All

A1 – Essential Application Guide page: 4

Have you been sanctioned by the AGCO in the last 12 months? Yes No

A2 – Essential Application Guide page: 4

Have you or your establishment been convicted of breaching the Occupational Health and Safety Act or regulations in the last 12 months? Yes No

A3 - Essential Application Guide page: 4

Have you or your establishment been convicted in provincial offences court of breaching the Liquor Licence Act (LLA) or regulations in the last 12 months? Yes No


Have you or your establishment been convicted of breaching any municipal zoning by-laws in the last 12 months? Yes No


Is your liquor sales licence posted in a conspicuous place in your establishment? Yes No

Note: If the answer to either A1, A2, A3 or A4 is ‘Yes’ then your business is not eligible for Best Bar None Ontario accreditation this year.

Responsible Service and Consumption of Alcohol B1 - Essential Application Guide page: 4

How do you deal with a patron who begins to show signs of intoxication?

B2 - Essential Application Guide page: 4

How do you and your staff make sure your patrons do not become intoxicated in your establishment?

B3 - Desirable / Desirable + Application Guide page: 5

How do you prevent drinking and driving from your establishment?

Complimentary taxi fare Calling a taxi for your patron Staff walk-home program Complimentary train/bus tokens Rides by employees/partnerships with other companies or organizations Other


Do you document all incidents of patrons refusing safe transportation? If your establishment has not had a patron refuse safe transportation select Not Applicable.

Yes No N/A


What policies do you have in place for the sale and service of larger amounts of alcohol, such as bottles of wine, pitchers of beer, or bottles of spirits?


How do you promote the availability of non-alcoholic drinks? Yes No

Menu Chalkboard Poster Table Advertisement Other


Do you make free or reduced-cost non-alcoholic beverages available for designated drivers or any other patrons? Yes No

B8 - Desirable Application Guide page: 5

Do you have a zero tolerance rule banning front of house staff from consuming alcohol while working? Yes No

Illegal Drugs

C1 - Essential Application Guide page: 6

How do you and your staff make sure there are no illegal drugs on your establishment?

C2 - Desirable / Desirable + Application Guide page: 6

Do you have a policy telling your staff what to do with illegal drugs if they are found at your business? Yes No

Being a Good Neighbour

D1 - Essential Application Guide page: 6

What steps have you taken and what ongoing steps do you take so that noise from your business does not disturb your neighbours? If for any reason you feel this question does not apply to your establishment, please explain.


How do you ensure that your patrons do not take any alcohol out of your premises?


What do you do to prevent or keep any incidents of mischief or disorder outside your establishment to a minimum?

D4 - Desirable / Desirable + Application Guide page: 7

How do you try to stop your patrons from littering and how do you control any garbage or waste outside your business?

There is a garbage can outside There is a place to dispose of cigarettes We sweep upon a daily basis Other

D5- Desirable / Desirable + Application Guide page: 7

Are you involved in any community activities or initiatives demonstrating your commitment to your residential neighbours and the neighbourhood? Yes No

D6 - Desirable / Desirable + Application Guide page: 7

Do you have a procedure for acknowledging and addressing any complaints from your neighbours? Yes No

D7 - Bonus Application Guide page: 7

Is there a designated drop off and pick-up area for your establishment or do you offer valet parking? Yes No

Minors

E1 - Essential Application Guide page: 7

Do you allow anyone under 19 in your premises at any time? Yes No

***If you answered “Yes” to E1 “Minors” please answer E2 and then proceed to F1 “Capacity”. ***If you answered “No” to E1 ”Minors”, please answer E3, E4 and E5 before proceeding to F1 “Capacity”.

E2 - Essential Complete this question only if you answered “Yes” toE1 Application Guide page: 7

When you have patrons who are under 19 at your premises, how do you ensure that they do not have or consume alcohol, whether from staff or from another patron?

***Complete this section only if you answered “No” to E1”Minors”:

E3 - Essential Complete this question only if you answered “No” to E1 “Minors” Application Guide page: 8

Since you do not allow anyone under 19 years of age into your establishment, how do you ensure that your patrons are at least 19 before they are let in?

E4 - Essential Complete this question only if you answered “No” to E1 “Minors” Application Guide page: 8

If a minor is inadvertently let into your age-restricted premises, how do your servers and other staff make sure that a minor will not have or consume alcohol?

E5 - Desirable + Complete this question only if you answered “No” to E1 “Minors” Application Guide page: 8

Do you use an identification scanning system? (Please note that you must ensure your system complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Yes No

Capacity

F1 - Essential Application Guide page: 8

How do you ensure that the number of people at your premises (including staff) is never over your licensed capacity?

F2 – Essential Application Guide page: 8

Do you have more than one licensed area? If so, how do you ensure that the number of people in each area is never over the licensed capacity for that area?

Yes No If answered "Yes", provide more details

F3 - Desirable / Desirable + Application Guide page: 9

How do you discourage people from blocking exits, stairways and halls?

Keeping People Safe : Controlling your patrons and their activities G1 - Essential Application Guide page: 9

How do you assess and check your arriving patrons to ensure they can be allowed to stay at your establishment?

G2 - Essential Application Guide page: 9

How do you make sure that no disorderly behaviour, including aggressive arguments and/or fighting, occurs in your establishment?


How do your staff members communicate with each other if there is a problem?

Hand Signals Cell phones/Radios Point of Sale System Quickly converse with other staff (have conversation) Other


If you have security staff, what do you do to ensure that they are all appropriately licensed under the Private Security and Investigative Services Act (PSIS) and that all applicable PSIS Act requirements are met? If you do not have security staff, respond “Not Applicable” to this question.


Is the lighting in and around your establishment sufficient for your staff to carry out their duties? Yes No

G6 - Desirable Application Guide page: 10

If you have security staff on duty, are they only assigned to security duties (i.e. they are not responsible for collecting cover charges, coat check, etc.)? Select “Not Applicable” if you do not have security staff.

Yes No N/A

G7 - Desirable / Desirable + Application Guide page: 10

How do you help your customers keep their drinks safe and make it difficult for anyone to tamper with drinks?

Offer a safe place where patrons can put their drink when going to the washroom or outside to smoke Allow patrons to take their drink through all public areas, including the washroom Offer for an employee to watch or keep an eye on tables/drinks when vacated for a period of time Other

G8 - Desirable Application Guide page: 10

Do you use a closed circuit T.V. (CCTV) or other surveillance system? Please note that you must ensure your system complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Yes No

G9 - Desirable + Application Guide page: 10

If you do use a CCTV or other surveillance system, are the images stored for at least 30 days?

Yes No Do not have CCTV

G10 - Desirable + Application Guide page: 10

Do you have a staff member on duty at all times who can operate your surveillance system?

Yes No Do not have CCTV


How do you minimize the potential for harm from glassware in your establishment?


Do you have a means of recording incidents (e.g. log book, shift notes, etc.) that may occur in your establishment that is easily accessible and its proper use is clearly communicated to staff? Incidents could include but aren’t limited to accidents, injuries, arguments, fights, barring an individual from your establishment, etc. If you never had to record any incidents at your establishment please explain how you would deal with this situation or what you would do if there was an incident.


If you participate in festivals or hold popular special events or theme nights such as pay per view broadcasts, holiday events like St. Patrick’s Day or Valentine’s Day, what preparations do you make to minimize the risk of any problems during the event? If you do not host special events or participate in festivals at any time please respond “Not Applicable” to this question.

G14 - Bonus / Bonus + Application Guide page: 11

Do you have a Customer Code of Conduct and if so, how do you communicate these expectations to your patrons?

Keeping People Safe : Emergency Measures and Inspections

H1 - Essential Application Guide page: 12

Do you have an up-to-date written Fire Safety Plan that your management and/or supervisory staff have on hand and are the fire emergency procedures posted for all staff to access? Yes No


Does your staff know what to do in an emergency? Yes No


Are all of your fire exits free from obstructions at all times? Yes No


How often do you check your washrooms, and if you are checking periodically (instead of continually monitoring), where are the checks logged?


Have you failed your most recent health inspection? Yes No

H6 - Desirable + Application Guide page: 12

Do you have staff on duty at all times who have up-to-date training and certification in first aid and/or CPR? Yes No

H7 - Desirable Application Guide page: 13

Is your staff/manager aware of how to keep an area where an incident took place intact for police or emergency personnel if necessary? Yes No

H8 - Desirable Application Guide page: 13

Is there a stocked first aid kit easily available to staff at all times? Yes No

If you answered “Yes” to H8 please answer H8a

H8a Application Guide page: 13

Do you have the following?

Bandages Tape Disinfectant Other

H9 - Desirable / Desirable + Application Guide page: 13

Do you check your premises, inside and out, before opening and after closing each day and do you have a written record of your checks? Yes No

H10 - Bonus + Application Guide page: 13

Do you have an automated external defibrillator (AED) in the establishment and at least one trained staff member on site at all times? Yes No

Staff Training, Continuing Education and Records

I 1 - Essential Application Guide page: 13

How do you make sure that your staff understand and practice your operating policies and procedures?

I 2 - Essential Application Guide page: 13

Do you keep a record of all required staff Smart Serve accreditations? Yes No

I 3 - Desirable Application Guide page: 14

Do you offer sexual harassment and intervention training such as “Its Your Shift” for your employees? Yes No

I 4 - Desirable / Desirable + Application Guide page: 14

Do you hold meetings at least once every three (3) months with all of your staff to discuss issues and improvements? Yes No

At the time of the accreditation and awards presentation, Best Bar None Ontario acknowledges that the premises have reached the agreed standards. If at any time during the accreditation period your premises fall below these standards, the accreditation and/or award may be withdrawn. All Best Bar None Ontario signage, certificate(s) and/or awards shall remain the sole property of Best Bar None Ontario.

Declaration

By signing this form, I solemnly declare that all of the information provided in this application is true and correct.

Name

Signature Date (YYYY - MM -DD)

I 5 - Bonus / Bonus + Application Guide page: 14

Do your staff members refresh their training on a regular basis, for example reviewing in-house training manuals, attending group training sessions, completing Smart Serve again, etc.? Yes No

If you answered “Yes” to I5 please answer I5a I 5a Application Guide page: 14

Please select any and all types of training that your staff completed. ?

Refreshed Smart Serve Reviewed in-house training Attended group training sessions Attended AGCO sessions Completed ‘It’s Your Shift’ training Other

I 6 - Bonus Application Guide page: 14

Have all of your required staff obtained their Smart Serve accreditation before they started working for you? Yes No

Special Bonus J1 - Bonus + Application Guide page 14

Have you been sanctioned in writing by the AGCO in the last 24 months? Yes No

http://www.itsyourshift.ca/

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Booking Your Assessor’s Visit:

In general, which of the following times are you available for an onsite visit? Select all that apply.

W e e kd a y m o rn in g W e e kd a y a fte rn o o n W e e kd a y e ve n in g W e e ke n d m o rn in g W e e ke n d a fte rn o o n W e e ke n d e ve n in g

Best Bar None Contact Information For Venue Listing and Promotions:

Website Link: Venue Discription:

Facebook Page: Twitter Page:

Marketing Contact Person: Phone Number: Email Address:

Form Submission:

Mailing Address: Best Bar None Ontario Fax: 1 (888) 359 - 5588 Unit 8 - 201, 2600 Skymark Avenue Email: [email protected]

Mississauga, ON L4W 5B2

Questions? Contact BBN Ontario at 1 (855) BBN - 9500 / 1 (855) 226 - 9500 or email [email protected]

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