Bermuda Triangle of Learning & Development
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Transcript of Bermuda Triangle of Learning & Development
The Bermuda Triangle of Learning and Development
Conceived by: William V. West
Quantum7
For centuries, dozens of planes and ships disappeared within an imaginary triangle between Miami, Bermuda,
and San Juan
Why did it stop?
Stronger vehicles? Improved radar accuracy?
Accurate weather predicKons?
Maybe a combinaKon?
What about the Bermuda Triangle
of Learning and Development?
For decades, thousands of training projects have been lost. They failed, missed their mark,
were cancelled and/or jeopardized business operaKons.
Why?
Let’s call it the Bermuda Triangle
of Learning and Development
Lack of Standards
Failed Outsourcing
Lack of Infrastructure
Lack of Standards
Failed Outsourcing
Lack of Infrastructure
-‐ The L&D industry has no standards -‐ Everyone must design their own -‐ Most organizaKons don’t
Lack of Standards
Failed Outsourcing
Lack of Infrastructure
Not all outsourcers are great – Not all clients are prepared –
Most relaKonships are not aligned –
Lack of Standards
Failed Outsourcing
Lack of Infrastructure
-‐ Visibility is fundamental to survival -‐ -‐ The business of L&D is complex -‐ -‐ There has never been an L&D ERP -‐
Lack of Standards
Failed Outsourcing
Lack of Infrastructure
True excellence requires all three in balance, tailored to your environment
Standards
What other business funcKon tolerates randomness?
Standards
Why should L&D endure unpredictability and
unreliability?
Outsourcing
It’s not a bad thing, if done right
Everyone needs a liZle help to reach their goals
Outsourcing
But choose the wrong partner and you may not end up where you want to be.
Infrastructure
This is your fundamental strength.
Infrastructure
With it, you have all the tools to take on any challenge
Without it, your abiliKes are
limited by your tools.
(Ever seen a Captain sails his ship with a spreadsheet?)
Sound scary?
It is!
What we do in L&D is hard.
Stakeholders have high expectaKons of internal L&D teams.
Outsourcing provider have to meet them as well, and make a profit!
There’s a constant barrage
Every project is different
No other business funcKon is as complex
You will fail without:
solid standards
strong infrastructure
effecKve outsourcing
Yo! Outsource providers!
The same is true.
Without standards, infrastructure, and an ability to align with your client,
You will also fail.
Sound daunKng?
It is not!
Secrets to Success -‐ Standards?
Documented standards OrganizaKonal commitment OrientaKon for all staff Compliance by all teams
Secrets to Success -‐ Infrastructure?
Implement technology to: -‐ support development (DMS) -‐ support delivery (LMS) -‐ support portability (LCMS)
IN THAT ORDER!
Secrets to Success -‐ Outsourcing?
Adopt the Seven AZributes to: -‐ select your best partner(s) -‐ align your relaKonship -‐ apply best pracKces
For decades we’ve had too much of this.
We need more of this!
Find out more at www.quantum7.com
www.sevenaZributes.com