Bens New Resume (1)
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BEN BROWN 2855 N Walnut Rd Apt 111 | Las Vegas, NV 89121 | 209-292-0756| [email protected] OBJECTIVE Experienced detail oriented Technician with excellent customer service skills seeking a position where I can improve my leadership skills and work for one of my favorite videogame developers SKILLS Five years’ experience in helpdesk/systems administrator Project leadership experience Proficient in both Mac and PC hardware and software support Excellent Active Directory knowledge Extremely reliable and flexible EXPERIENCE Technical Support Specialist I , University of the Pacific 2010 - 2014 Stockton, CA Made several on-site visits to users and helped resolve computer/user- related issues. Provided phone support to customers throughout the University. Tracked, maintained and followed up on user submitted problems using the HEAT client database. Deployed system updates, images, new software and program patches to several computers within the University using SCCM. Successfully fixed a wide variety of software, malware, virus related issues. Provided excellent customer service to students, staff and faculty as well as Alumni. Assisted in the setup/teardown of university AV equipment.
Transcript of Bens New Resume (1)
BEN BROWN2855 N Walnut Rd Apt 111 | Las Vegas, NV 89121 | 209-292-0756| [email protected]
OBJECTIVEExperienced detail oriented Technician with excellent customer service skills seeking a position where I can improve my leadership skills and work for one of my favorite videogame developers
SKILLS Five years’ experience in helpdesk/systems administrator Project leadership experience Proficient in both Mac and PC hardware and software support Excellent Active Directory knowledge Extremely reliable and flexible
EXPERIENCETechnical Support Specialist I , University of the Pacific
2010 - 2014
Stockton, CA
Made several on-site visits to users and helped resolve computer/user- related issues.
Provided phone support to customers throughout the University. Tracked, maintained and followed up on user submitted problems using
the HEAT client database. Deployed system updates, images, new software and program patches
to several computers within the University using SCCM. Successfully fixed a wide variety of software, malware, virus related
issues. Provided excellent customer service to students, staff and faculty as
well as Alumni. Assisted in the setup/teardown of university AV equipment.
Helpdesk Intern, City of Stockton IT department 8/2008 – 9/2008
Stockton, CA
Assisted with several on-site support calls and equipment repairs. Provided phone support throughout the city of Stockton. Successfully repaired several PCs owned by a large number of clients.
Re/imaged and deployed software programs using the KBOX client
Service Desk AnalystYahoo!, Inc.
2013/ 2014
Sunnyvale, CA
Responsible for performing various account related tasks in active directory.
Provided phone/chat support to a large number of employees from around the world.
Performed remote installs of several different programs and services. Responsible for the monitoring and tracking of service outages.
Technical Support Analyst IAliante CasinoLas Vegas, NV 2016/ present
Responsible for provisioning/removing accounts and groups from within Active Directory as well as setting\editing up security policies.
Serviced one link players and media streamers responsible for displaying casino ads.
Performed remote installs, uninstalls, updates across the network using RDP/Dameware/SCCM.
Assisted with the setup/teardown of AV equipment. Deployed/serviced PC desktops and laptops. Logged/tracked tickets/assets using the Solarwinds and Service Now
ticketing system.
EDUCATION HISTORYAAS in Network Systems Administration - Heald College – Stockton, CA AA in Computer Science and Technical Education – San Joaquin Delta College – Stockton, CACertificate in Customer Service AnalysisCertified in Helpdesk SupportCurrently studying for CCENT and working towards my CCNA
