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Large customer order where specific terms and conditions are to be met can be scanned and

stored along with sales call for continuous reference and adherence. This will ensure compliance to all terms

and conditions, which will result in immediate payment

Once the prospect is found, he will be there for follow up in system (come rain or shine) till

you decide to drop him.

FRONTLINE SSM SERVICE MODULE

The software automates the servicing activities of an organization right from complaint handling, allocation of service

engineer and finally till its resolution. The customer benefits from its very strong features of complaint management,

advance day planner, skill level assessment, service contract data, AMC targets versus achievements, AMC orders versus

cost, service engineer wise spares analysis, preventive maintenance, alerts, resource optimization, fulfillment of

commitments etc.

THIS IS HOW THE SOFTWARE WORKS:

1) Customer details, employee details and details of the products available (both in-house and 3rd party) with eachcustomer along with warranty/AMC details for each product are available in the centralized data base.

Information is available only on need to know basis as per the requirement of the user company.

2) Customer has the option of registering the complaint either physically or thru the users web site. We could

provide the user with a web site page for this purpose on a very nominal charge. In case he does not have a

website.

3) On receiving the physical complaint from the customer, the user personnel finds out the customer from systemsSearch method, ascertains if the product is under warranty or under AMC or is on per call basis. He also views

the details of earlier complaints. The nature of the complaint is entered into the system by clicking on problems

generally encountered and also writing specific remarks of problem, if any.

4) The call is assigned to a service engineer based upon skill sets, availability, location details. The system generates a

complaint number which is informed to the customer.

5) An SMS is sent to the customer and the service engineer automatically by the system about the complaint (there isa prepaid SMS facility available in the system for this purpose).

6) The sales engineer then plans his schedule for servicing the call after viewing the other calls pending in the area

planned to be visited or on the way of his visit and combines all the call togather thru diary available in thesystem. The call gets updated in his things to do On visiting the customer, the sales engineer enters the diagnosis

of the problem, spares used, service charges, time taken to travel and to fix the call, expensed incurred on the visit,

whether the call is technically and commercially closed in the system.

7) In case he has made any commitment to the customer, the same is also entered in the system.

8) The system is automated to control and report all these entries.

9) The system has a feature thru which customer feed back index can be regularly taken by entering the customers

feed back.

10) There is a system of alerts and managers feedback thru which two way communication between the controlling

office and sales engineer is regularly made.

11) There is a news letter facility in the system thru which all technological breakthroughs / new developments/news ofinterest etc. can be posted on a regular basis helping the field personnel in doing their job better. All such letters

are available on click basis at any time.

12) The library facility of the system enables availability of maintenance / service manuals/ technical details /price listfor each product either on per call basis or thru AMC contracts etc.

13) There is no need to maintain bulky files of the customer for correspondence and other regular communications.Only important documents need by kept in hard copy. The customer profile will have all correspondence, contact

details etc. for viewing on click basis.

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14) The new issues feature of the software enables highlighting of serious issues like non availability of spares etc. to

management.

15) The spares analysis report displays the complaints received in any specific locations and the requirement of

spares for each one of them broken into bought out and manufactured category.

16) The competition module enables the user to beat competition by capitalizing on their weakness and by protectinghimself with adequate answers on their strong points.

17) The training manual for the service engineers can also be placed in library reducing the training time of new

joinees.

18) In case a service engineer is sick or not attending office of any reason his calls can be reassigned .

19) Spare part inventory can be maintained at each service location.

20) The service manager at any point is fully in command about the total service calls pending against each of the

following categories.

A) AMC B) Warranty C) Per call D) Installation

The information is available on home page itself on real time basis,

21) The information on total AMC dues for each month is again available on home page. The individual customer

details are available on click basis.

22) The time management feature of the software enables the service manager to ascertain how each of the service

engineer has spent his time on each day.

The service module gives you the answer to your following day to day problems/servicing issues;

a) Are your costs for providing after sales service higher than your revenue?

b) How many AMCS do you lose out on because they are not renewed on time?c) How many repeat complaints do you receive every week because the customer does not know the status of his

complaint?

d) How often are you able to document and use customer feedback to improve your service?

e) Are open market spares more popular with your engineers than your own?

f) Do your engineers make commitments on your behalf that you are not able to honor?

g) Are you able to provide channels of open communication between yourself and your engineers?

h) Do your customers prefer your competitors service for your machines?

i) Are you able to identify products that are not meeting customer expectations and need to be enhanced?

j) Can you keep track of your engineers skills and identify areas where training is required?

k) Do you find yourself overloading some engineers with work and not giving others much work at all?

l) Do you find your engineers making repeat trips to the same location in short periods of time resulting in

increased costs and additional time on travel?

m) Are you getting meaningful reports to enable you constantly remove bottlenecks?

This is only an indicative list of the day to day problems being faced by you which our software answers. Our software

actually equips you with ways and means to delight your customer so that he is all praise for your services, thereby

increasing your service revenue dramatically.This software is a must for any service organization and is fully geared to meet/exceed your expectations.

This is a web based, ready to use software available on monthly usage charges of less than Rs 500/- (five hundred only) per

month per user.

Please visit our web site www.frontlinessm.comand register with us.

You will be happy that you contacted us,

Personal regards,

Amardeep Singh

+91 99697 26097

FSL Software Technologies Ltd.

Add: B-22, Sect 4 Noida (U.P)

http://www.frontlinessm.com/http://www.frontlinessm.com/http://www.frontlinessm.com/

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Ph no: +91-120- 4250222

E-mail: sales@fsltechnologies.com