Benefits Business Process Management
Transcript of Benefits Business Process Management
Quantitative benefits of business process management
Capgemini global BPM report* - 2012 1
Qualitative benefits of Business Process Management
A global banking organization:
Reduced time-to-market for new product release from nine months to four months
An automotive company:
Improved their cycle time by 50%
A worldwide engineeringorganization:
Ran a global operation to optimize and harmonize the leading business processes and support, leading to precise supply chain planning and processing
Established a more accurate process, with accelerated supply chain performance and improved competitiveness
A North American insurance Organization:
Gained 40% cost reduction over a five year period Reduced training time from as long as two weeks to just one day
Increased employee motivation
Positive impact on organisational culture
Optimized risk managements
Strengthening of core competences
Better understanding of business
Better calibration between departments
Better understanding of roles and tasks
High transparancy and reliability
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40%
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53%
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60%
67%
Qualitative benefits of BPM according to German market study**
**BearingPoint. Business process management study 2012 (Germany)Capgemini global BPM report* - 2012 2
It will become apparent how
business necks can be solved.
Orchestration of activities Optimizing processes, not functionsI did all I could to
make mine the best performing
unit. What‘s wrong with it?
Efficiency End-to-End process thinking allows a
better allocation of organisational
resources.
Knowledge Management
Well, with an high % of retirements
and increased turn-over in staff,
sharing knowledge has key strategic
value.
The process landscape is an important part in our knowledge
management.
A process view enables the
orchestration of single activities.
That‘s a good idea. The mind set of each function being an
island needs to disappear from our organisation.
I made sure my unit has all resources necessary to
perform comfortably, others should just follow my
lead.
This will stop me from delivering
what I want in the way I want to
deliver it…
Our activities will be
coordinated so we can identify
and avoid bottle necks and waiting
time.
Focusing on the process
we make sure that not only
individual functions are
optimized.
I know how to run my business. Why
should others worry? As long as they keep me in
my position there is no knowledge
management issue.
Qualitative benefits of Business Process Management
Organisational Alignement Risk management
Transparent processes allow to identify risks and weak points even faster. It supports us in defining and
documenting controls for proper risk
management.
I don‘t see any major risks for my unit and I
would definitely know if there were any. This
will just give us more work to do.
Compliance
Procedures and processes ensure that policies are followed.
Furthermore, mandatory processes
align the whole organisation.
Communication and transparency
How the organisation is managed is not my problem. As long as I know how to manage my department
I’m happy.
I know what I need to know from others to do my
job. Why should I care about the other
departments? There is no need to be transparent for
others. They should do their job as good as I do
mine!
Mapping of processes increases transparency. It also encourages the
communication between different
departments that are involved in the same
process.
There will be transparency in showing
how our processes
support our strategy.
A considerable part of existing confusions can
be solved if we use a common language and
see the interfaces between departments.
Everybody will be aware of his or her role
in the chain and how they contribute to the
output of our products.
Compliance, quality control
and the internal audit department
will be happy to hear this.
We will know about the
management framework
applied in our organisation.
Where is my artistic
freedom here?
We should help to manage
risks.
Qualitative benefits of Business Process Management