Benchmarking Successful IFM Companies in Asia Pacific
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Transcript of Benchmarking Successful IFM Companies in Asia Pacific
Benchmarking Successful IFM Companies in Asia Pacific
Janice Wung, AssociateEnvironment & Building Technologies09/12/2011
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FM Market Overview
JapanIFM: 25.2% of FM market
PhilippinesIFM: 1.0% of FM market
AustraliaIFM: 31.4% of FM market
South KoreaIFM: 17.5% of FM market
ThailandIFM: 7.0% of FM market
MalaysiaIFM: 19.0% of FM market
IndonesiaIFM: 3.0% of FM market
New ZealandIFM: 20.0% of FM market
SingaporeIFM: 15.0% of FM market
Note: All figures are rounded; the base year is 2011. Source: Frost & Sullivan analysis
VietnamIFM: 0.5% of FM market
FM Market Country Overview: IFM PercentageAsia Pacific, 2011
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Drivers and Restraints M
ark
et
Dri
ve
rsM
ark
et
Re
str
ain
ts
1-2 years 3-4 years 5-6 years
Compliance to regulations by FM suppliers
Adoption of a mature facilities management perspective
Difficulty in penetrating developing markets
Increasing multi-national companies
Lack of regulatory support
Focus on sustainability development
Lack of proper training and education on IFM concept
Impact: High Medium Low Source: Frost & Sullivan analysis.
Strong support from regulation bodies
Preference of local service providers
Saturated future IFM markets expected
Total FM Market: Key Market Drivers and Restraints Asia Pacific, 2012-2017
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Note: All figures are rounded. The base year is 2011. Source: Frost & Sullivan analysis.
Total FM Market Percent Revenue by End-user Sector
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FM Market – Competitive Overview
Philippines: ISS, Service Master, City Service Corp., Ecolab, Johnson Control International
Australia: Spotless, Compass, ISS, Transfield, Sodexo
Japan/South Korea: NTT Facilities, Aeon Delight, Samsung Everland, LG Serveone, Taisei
Thailand: PCS (Thailand), ISS, Adecco, Prompt Techno, Guts Investigation
Malaysia: Faber Group, Radicare, JCI, Sinar Jerneh, Harta Maintenance
Indonesia: ISS, Pangansari, Compass, G4S, Pt Indocater
New Zealand: Spotless, Transfield Services, UGL, ADT, Darroch
Singapore: ISS, Singapore Food Industries, Certis Cisco Security, Adecco, Keppel FMO
Vietnam: Pan Pacific Group, P. Dussman, Aden Services, HB Cleaning, CBRE
IFM Market: Facilities Management Key Market Participants by Country Asia Pacific, 2011
Source: Frost & Sullivan analysis.
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Source: Frost & Sullivan analysis.
Successful IFM Companies Overview
Percent of SalesTotal FM Market: Asia Pacific, 2011
DevelopmentLow Stable High
▼ ● ▲
Company
NameCurrent Situation Future Growth
Spotless Growth ▲
ISS Mature ▲
JLL Mature ●
UGL Mature ●
Sodexo Mature ▲
CBRE Mature ●
JCI Mature ●
Savills Growth ●
Colliers Growth ▲
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
High1 52 3 4
Low
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Service Segment
Company
Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers
Cleaning
Catering
Security
Property Management
M & E
Office Services
Pest Control
IFM
Others
Laundry Energy management
Motivation Solutions, Personal and home solutions
Health and safety management, energy management
Facili-ties consulting
Asset manage-ment, land and farm manage-ment
Project manage-ment
Source: Frost & Sullivan analysis.
*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study.
Successful IFM Companies Overview – Service Segments Involved
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End-user Sectors
Company
Spotless ISS JLL UGL Sodexo CBRE JCI Savills Colliers
Healthcare
Public Sector
Infrastructure
Education
Commercial
Manufacturing
Energy and Resources
Retail
Others
Leisure, sports and entertain-ment
Hotel, leisure and entertain-ment, food and beverage, pharmaceau-ticals
Spor-ting facili-ties, hotels, ports
Sport and leisure, seniors
Hotels, logistics
Leisure, rural, hotel
*Others refers to other major services offered that do not fall into any service segment mentioned in the scope of this study.
Successful IFM Companies Overview – End-user Sectors Involved
Source: Frost & Sullivan analysis.
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For Additional Information
Donna JeremiahCorporate CommunicationsAsia Pacific+603 6204 [email protected]
Carrie LowCorporate CommunicationsAsia Pacific+603 6204 [email protected]
Janice WungAssociateEnvironment & Building [email protected]