Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 1

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 2

Table of Contents

BIO-PHARMA AND MEDICAL DEVICE REPORTS ..................................................................... 3

LAUNCHING AND MARKETING PHARMACEUTICAL AND MEDICAL DEVICE PRODUCTS ................ 3

MARKET RESEARCH, COMPETITIVE INTELLIGENCE & INFORMATION MANAGEMENT .............. 17

CORPORATE LIBRARY SERVICES: BENCHMARKS & INSIGHTS FOR MANAGEMENT

EFFECTIVENESS ..................................................................................................................................................... 25

NEW PRODUCT PLANNING DEVELOPMENT & EARLY STAGE COMMERCIALIZATION .................. 27

MANAGED MARKETS, HEALTH OUTCOMES AND MARKET ACCESS .................................................... 33

BRAND AND PRODUCT MANAGEMENT ......................................................................................................... 36

MEDICAL AFFAIRS AND THOUGHT LEADER MANAGEMENT ................................................................. 40

SALES, MANAGED MARKETS SALES AND TRAINING RESEARCH .......................................................... 57

HEALTHCARE REFORM, GOVERNMENT AFFAIRS, POLICY, ADVOCACY AND COMMUNICATIONS

..................................................................................................................................................................................... 65

CLINICAL TRIALS .................................................................................................................................................. 70

MANUFACTURING, QUALITY AND REGULATORY OPERATIONS .......................................................... 73

SALES AND MARKETING ............................................................................................................... 80

BUSINESS OPERATIONS ................................................................................................................ 92

CUSTOMER SERVICE .................................................................................................................... 101

HUMAN RESOURCES .................................................................................................................... 104

EXCELLENCE SERIES .................................................................................................................... 112

EXCELLENCE SERVICES .............................................................................................................. 114

BENCHMARKING REPORTS CATALOG LIST ......................................................................... 118

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 3

BIO-PHARMA AND MEDICAL DEVICE REPORTS

Launching and Marketing Pharmaceutical and Medical Device Products

Forge Top-Tier Biopharma Digital Strategy & Experience

(PSM-343)

Price:$5,500 Click here to view

online

This benchmarking report explores how digital marketing leaders at

pharmaceutical and medical device companies utilize new tools and tactics to

educate key customers, enhance reach, increase speed, boost sales force

effectiveness, measure and increase customer satisfaction, and offset declining

HCP access.

Shaping an Impactful Global Marketing Organization in

Measurement and Instrumentation Sector

(PSM-345)

Price:$3,000 Click here to view

online

This report identifies the critical requirements for establishing an impactful global

marketing organization in the measurement and instrumentation sector. It provides

marketing leaders with insights regarding the activities falling under the purview

of marketing function; optimal allocation of marketing resources across markets,

products and services; effective relationships and governance models; and critical

competencies requisite for an effective global marketing function.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 4

Soliris: Translating Groundbreaking Science into a

Successful Orphan Drug

(PSM-342)

Price:$2,500 Click here to view

online

This case study reviews Soliris’ trajectory to achieving blockbuster orphan drug

status – recording net product sales worth $2.8 billion in 2016 - through Alexion’s

commercial expansion strategies, effective patient support programs and public

relations campaigns. The study also highlights the numerous challenges

encountered by the breakthrough therapy, most notably payer resistance to its

hefty price tag and competition from upcoming biosimilars; and how Alexion is

preparing to tackle these challenges.

What it Takes to Successfully Launch an Oncology Product

in the U.S. Marketplace

(PSM-341)

Price:$10,000 Click here to view

online

This comprehensive report is designed to inform oncology launch teams with

critical investment, staffing and timing benchmarks required for a successful

oncology product launch in the United States. This benchmarking report probes

oncology product investment levels for 12 companies and 20 U.S. project launches

across pre-launch, launch and post-launch periods. It includes staffing and budget

benchmarks across key commercial and medical activities for various market-entry

situations or market-entry archetypes: portfolios featuring multiple molecules

which treat single or multiple indications, and portfolios using single molecules to

treat individual cancer types. Also, this report outlines significant U.S. oncology

market-entry trends and success factors and probes the synergy or franchise effects

where multiple oncology products and indications create lift through shared

infrastructure.

Marketer Career Path Excellence: Best Practices for

Training and Developing High-Impact Healthcare Marketers

(PSM-339)

Price:$6,500 Click here to view

online

This benchmarking report identifies critical marketer training and development

approaches and best practices to guide better marketing career path planning and

execution at biopharmaceutical companies. It provides benchmarks around key

skills, competencies, training curriculum and content, common language, role

rotations, mentoring, external partnerships and career path development

approaches for forging high-impact marketing professionals and future leaders.

Benchmarking Reports Catalog

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Digital Innovation Path: Trends in Healthcare Digital

Marketing Innovation, Customer Engagement, Investment

and Approvals

(PSM-337)

Price:$4,400 Click here to view

online

This research provides critical insights into how savvy bio-pharma digital

marketers are expanding the reach and effectiveness of digital customer

engagement through emerging channels, measuring ROI for innovative activities,

right-sizing budget and staffing investment levels, and enhancing the digital

content and program review and approval process.

Growing Biopharma Digital Marketing Impact: Digitizing

Launch, Developing Talent and Optimizing Service

Alignment

(PSM-334)

Price:$4,450 Click here to view

online

This research identifies the critical drivers of digital marketing performance

excellence in the healthcare industry. It probes how savvy biopharma digital

marketers are enhancing the medical and commercial potential of new products,

improving alignment with brand teams, acquiring and training new digital

marketers, managing service delivery for key programs, and optimizing insource

vs. outsource mix.

Optimizing Biopharma Digital Marketing: Insights to

Improve Digital ROI, Performance Measurement, Field

Force Support & Mobile Engagement

(PSM-332)

Price:$4,400 Click here to view

online

This research provides a host of foundational benchmarks requisite to drive digital

marketing performance excellence in the healthcare industry. It identifies how

savvy digital marketers are utilizing new tools and tactics to reduce cost, enhance

sales force effectiveness, measure performance and ROI for important channels,

and key trends in mobile customer engagement.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 6

Medical Affairs Launch Excellence: Medical Affairs Role at

Launch in Medical Device Companies

(POP-274)

Price:$4,000 Click here to view

online

This study identifies the critical success factors for an effective medical affairs

launch support, as well as highlights strategies for successful thought leader

targeting and communication. Medical Affairs leaders at medical device

companies can utilize this study to develop successful launch strategies.

Disease Awareness Program Excellence: Structure, Activities

& Resources Needed for Effective Pipeline Support

(PSM-328)

Price:$6,200 Click here to view

online

This study provides benchmarks on current disease state awareness program

structure, spend, and activities that support pipeline products.

Finding & Showcasing Digital Impact: ROI, Performance

Metrics, Launch & Maximizing Digital Performance

(PSM-327)

Price:$5,000 Click here to view

online

This study identifies a host of foundational benchmarks required to achieve best-

in-class performance in digital marketing in the healthcare sector, and foster a

robust digital culture throughout the organization. It examines the top operational

areas for measuring and demonstrating return on digital investment, key drivers

and timing factors for maximizing return on investment, program approval

timeframes, cross-channel performance metrics for individual channels and

regulatory impact.

Benchmarking Reports Catalog

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Winning Necessary Resources for a Successful Product

Launch

(PSM-326)

Price :$9,500 Click here to view

online

This research was undertaken to help biopharmaceutical leaders develop

competitive launch and pre-launch activity budgets to ensure effective U.S. market

entry for new products. It delivers exclusive data on the cost of a pharmaceutical

product launch in today’s market.

Best-in-Class Pharma Digital Marketing Performance: Core

Services, Speed, Spend & Structure

(PSM-325)

Price:$5,000 Click here to view

online

This study examines the factors required to achieve performance excellence in

digital marketing in the health care sector, and foster a robust digital culture

throughout the organization. It provides benchmarks around structural, staffing &

budget trends, achieving multichannel maturity, and speed to execute key digital

tactics.

Key Trends & Innovative Activities in Biopharma Digital

Marketing

(PSM-324)

Price:$5,000 Click here to view

online

This study identifies the hotspots in digital and multichannel innovation and

evaluates key trends in successful education and engagement of physicians,

patients and other customer groups across online channels. It also assesses the

impact, effectiveness, and ROI of leading digital marketing activities and

programs.

Benchmarking Reports Catalog

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Pharma Digital Marketing Innovation: Service,

Measurement & Investment Trends to Maximize Customer

Impact

(PSM-309)

Price:$6,950 Click here to view

online

This study examines how leading organizations maximize the value provided by

the Digital Marketing function through efficient service delivery to both internal

and external customers, across different regions, business lines, and throughout the

product lifecycle. Leading insights in the study will help biopharma digital leaders

right-size their budgetary investments, optimize resource allocation to key

channels, and evaluate productivity and performance for all programs to

demonstrate premium value to senior leadership.

Patient-Focused Marketing: Engagement Milestones Along

the Patient Journey

(PSM-306)

Price:$8,300 Click here to view

online

This study explores the growing influence of patients in the biopharmaceutical

market and its impact on the activities and spends for marketing communications

with patients.

It also includes the current spending levels, key activities, and investment

allocation patterns for marketing to and interacting with patients.

Digital Marketing Excellence: Generating Top Value in an

Emerging Healthcare Function

(PSM-294)

Price :$5,500 Click here to view

online

This study helps healthcare companies measure and improve performance across a

wide range of Digital Marketing (DM) functional areas and activities. Also, the

study delivers insights on performance tracking, new tools and technologies,

demonstrating value, better alignment with brand teams, talent acquisition and

development, mitigating Regulatory risk, and investment trends.

Benchmarking Reports Catalog

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Best Practices in Launch Optimization: How Promotional

Efficiency can be Leveraged to Support Multiple Products &

Indications

(PSM-293)

Price :$5,260 Click here to view

online

This study identifies evidence-based benchmarks on the pros and cons of

managing multiple products via a franchise approach. The study focused on

uncovering proven tactics for efficiently deploying Sales and Marketing resources

to reduce the costliness of launching and promoting multiple products

simultaneously.

Best Practices in Advancing Customer Marketing:

Innovations in Engaging and Communicating with Health

Care Providers, Patients, Payers and KOLs

(PSM-280)

Price:$5,000 Click here to view

online

This study identifies how companies structure, staff and organize to find, use and

quickly incorporate innovative practices to improve marketing across all customer

groups.

Shaping the Marketplace to Support Successful Diabetes

Product Launches: Tactics for Educating KOLs, Physicians,

Patients and Payers

(SM-191)

Price :$7,100 Click here to view

online

This study explores the best practices in educating, informing and preparing the

marketplace for new diabetes products – through Physician, Patient, and Payer

education and publications, advocacy and communication strategies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 10

Medical Device Marketing Excellence: Optimizing Group

Structure and Operations

(PSM-272)

Price:$4,500 Click here to view

online

This study helps medical device marketing executives maximize their productivity

and identify valuable insights critical to meet regulatory demands. The study also

presents different organizational segments for medical device marketing activities

and current trends in resource, structure and staffing levels. Also, the study also

highlights future changes to be expected in medical device marketing.

Success Factors and Failure Points in Oncology Product

Launches

(PSM-267)

Price :$8,500 Click here to view

online

This study explores each aspect of this framework for launch success and provides

an oncology segment as well as a data segment representing other therapeutic

areas combined. This comprehensive launch study delivers qualitative and

quantitative data on differentiation, pricing, physician and thought leader

education, payer and formulary access, launch readiness, resource allocation and

much more.

Educating the Market to Support Successful Product

Launches in Oncology

(SM-190)

Price:$6,800 Click here to view

online

This study explores the best practices in educating, informing and preparing the

marketplace for new oncology products – through Physician, Patient, and Payer

education and publications, advocacy and communication strategies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 11

New Product Launch Spend: What It Takes To Win In The

U.S. Market

(PSM-262)

Price:$8,000 Click here to view

online

This study report provides current data on funding levels necessary bring a new

product into the U.S. market, during the launch year and for each of the three years

preceding product introduction. Brand and marketing leaders will be able to use

the results of this study to identify shifts in spending priorities across the industry

and to compare spending levels for their own launch preparation programs against

industry averages.

Success Factors and Failure Points in Metabolic Product

Launches

(PSM-266)

Price:$8,500 Click here to view

online

This study explores each aspect of this framework for launch success and provides

a metabolic/diabetes segment as well as a data segment representing other

therapeutic areas combined. In addition, the study presents launch leaders'

perspective on the current and future risk levels for an array of pitfall factors that

can affect a launch, from patient and payer to physician and regulatory.

Launching Pharmaceutical Megabrands: Best Practices in

Marketing Blockbusters

(SM-124)

Price :$7,962 Click here to view

online

The findings in this study reveal the winning strategies, practices, team structures

and investment patterns that distinguish successful new products. Additionally,

the report includes case studies detailing the successful launches of 16 blockbuster

products.

Benchmarking Reports Catalog

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Success Factors and Failure Points in Cardiovascular

Product Launches

(PSM-264)

Price:$8,500 Click here to view

online

This study presents launch leaders' perspective on the current and future risk levels

for an array of pitfall factors that can affect a launch, from patient and payer to

physician and regulatory.

Success Factors and Failure Points in Biopharmaceutical

Product Launches: An updated Road Map for Strong

Market Entry

(PSM-261)

Price:$8,500 Click here to view

online

This study presents launch leaders' perspective on the current and future risk levels

for an array of pitfall factors that can affect a launch, from patient and payer to

physician and regulatory.

Educating the Marketplace to Support Successful Diabetes

Product Launches

(PSM-246)

Price:$8,000 Click here to view

online

This study will inform launch leaders on the most effective physician, payer and

patient education practices conducted from clinical development through launch.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 13

Marketing Performance Benchmark: Optimizing Staff

Levels to Drive Growth in Medical Devices

(PSM-244)

Price:$2,700 Click here to view

online

This study will aid organizations to benchmark strategic and tactical marketing

activities with top companies in the medical device-healthcare sector, to support

their product portfolio in driving corporate growth and profitability.

Shaping the Marketplace to Support Successful Oncology

Product Launches: Tactics for Educating KOLs, Physicians,

Patients and Payers

(PSM-243)

Price:$8,000 Click here to view

online

This study will inform launch leaders on the most effective physician, payer and

patient education practices conducted from clinical development through launch.

Educating the Market: Creating Value through Support of

Continuing Medical Education

(SM-180)

Price :$6,995 Click here to view

online

This study identifies the salient trends and likely directions of CME in the North

American and European marketplaces practices. Marketing executives and

managers can use the key benchmark metrics, executive insights and

recommendations in this report to map a path to future success in support of CME.

Benchmarking Reports Catalog

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Best Practices in Global Pharmaceutical Launches

(SM-120)

Price:$7,000 Click here to view

online

Discover how the world's leading pharmaceutical companies develop global

launch strategies, manage launch teams, cultivate thought leader support, integrate

marketing activities, and conduct a host of other critical launch activities.

Pharmaceutical Product Launch Evaluation Excellence:

Processes & Measures to Evaluate Launch Success

(PSM-230)

Price:$4,500 Click here to view

online

Excellence in product launch evaluation across multiple product launches sets

protocols around the launch evaluation process, key performance measures and

recalibration of targets post-launch. This study captures quantitative and

qualitative data, yielding key findings and insights, around the current and future

landscape of product launch evaluation at pharmaceutical and biotech companies.

Product Re-Launch Excellence: Transforming Lackluster

Pharmaceutical Products Into Market Success Stories

(SM-170)

Price:$4,651 Click here to view

online

This report probed best practices and lessons learned in successful product re-

launches. It also includes two highly successful re-launch case studies: the history

and lessons learned from Zithromax and Wellbutrin – two blockbuster products

that nearly failed in the marketplace during their initial launches. This report

serves as a guide to achieve an excellent product re-launch.

Benchmarking Reports Catalog

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Innovations in Patient-Focused Initiatives: Case Studies in

Reaching, Engaging and Supporting Patients

(PSM-239)

Price:$4,575 Click here to view

online

As pharmaceutical, biotechnology and medical device companies seek new “go-

to-market” strategies and tactics, they have explored new ways to approach and

engage patient populations. This report examines the programs and initiatives

aimed at directly affecting the lives and treatment of patients.

Growing Lone Products into Broad-Based Brands: Best

Practices in Trademark and Branding Development

(SM-161)

Price:$2,798 Click here to view

online

In this report, top brand teams in the pharmaceutical industry discuss how to best

manage the complexities of branding and launching multiple indications of an

active ingredient.

Building Pharmaceutical Blockbusters in a Crowded Market

(PSM-155)

Price:$2,334 Click here to view

online

The slides in this report will enable pharmaceutical executives to understand the

winning strategies, resource allocations, team structures and investment patterns

that support successful marketing planning – especially for products that are

second or third to market.

Benchmarking Reports Catalog

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Ensuring a Successful Product Launch through Effective

Process and Authority Roles

(POP-223)

Price:$3,490 Click here to view

online

This study examines the key assessment factors and processes involved in the

New Product Assessment process, who the key stakeholders in Governance

Groups are and what their roles are in the process, new product readiness decision

rights/stakeholder authority and tools used in post-launch assessment.

Benchmarking Reports Catalog

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Market Research, Competitive Intelligence & Information Management

Market Research Vendor Excellence: Exclusive Vendor

Management

(PSM-340)

Price:$3,300 Click here to view

online

This Best Practices, LLC benchmarking report probes well-established and newly

emergent models and trends in exclusive market research vendor management.

Particularly, this report establishes benchmarks around exclusive vendor

partnerships management, use and extent of outsourcing of exclusive vendors,

evaluation and return on investment, automation in vendor management and key

lessons learned in exclusive vendor management.

Competitive Intelligence Excellence Benchmark: Creating a

High-Value CI Function to Drive Better Business Decisions

(PSM-335)

Price:$6,000 Click here to view

online

This report identifies best practices and innovative approaches for enhancing the

strategic role and impact of the competitive intelligence function within bio-

pharmaceutical companies. In particular, it delivers industry benchmarks around

the structure and leadership of the competitive intelligence function, key

competitive intelligence sources and activities; resource levels, use of third party

vendors and requisite employee competencies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 18

Enabling Marketing Insights and Superior Competitiveness

Through Faster Market Research Approvals

(PSM-323)

Price:$7,000 Click here to view

online

This study evaluates how biopharmaceutical companies involved in specialty

therapeutic areas and rare diseases manage the market research approval process. It

provides insights, metrics and best practices around the management of roles and

responsibilities, cycle times, honoraria requirements, non-conforming requests and

vendors.

Big Data in Pharma: Current & Future Trends for Big Data

Utilization Across the Health Outcomes Research Function

(PSM-317)

Price:$5,000 Click here to view

online

This study probes the current & future trends, winning strategies and best practices

for Big Data utilization across the Health Outcomes Research function. It

investigates the most useful data types and sources for key HEOR decisions;

governance policies and leadership and the most impactful data producers,

dissemination channels and targets.

Big Data in Pharma: Current & Future Trends for Big Data

Utilization Across Commercial Function

(PSM-315)

Price:$5,000 Click here to view

online

This study probes the current & future trends, winning strategies and best practices

for Big Data utilization across the commercial function. It offers benchmarks

around the most useful data types and sources for key commercial decisions;

governance policies and leadership; and the most impactful data producers,

dissemination channels and targets.

Benchmarking Reports Catalog

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Big Data in Pharma: Current & Future Trends for Big Data

Utilization Across Medical, Commercial and HEOR

Functions

(PSM-311)

Price:$7,500 Click here to view

online

This study probes the current trends and best practices in utilizing Big Data across

medical, commercial and HEOR segments. It investigates the most valuable big

data projects, big data capabilities required, staffing and budget levels and

governance policies.

Analytics Excellence: Current & Future Trends for Big Data

Utilization in Pharma

(PSM-310)

Price:$7,000 Click here to view

online

This study probes the current trends and best practices in utilizing Big Data in both

medical and commercial settings in the pharmaceutical sector. It investigates the

data types, data partnerships, and staffing/budget levels companies are using as they

move to a more analytically based approach to commercial, HEOR & medical

decisions.

Forging Deep Insights to Grow the Business: How Market

Research Organizations Optimize the Mix of Tracking

Research and Insight-Oriented Research

(PSM-308)

Price:$3,800 Click here to view

online

This study shows the ideal allocation of market research resources to best serve

internal customers. The study assessed the types of projects conducted and their

respective values, as well as the internal structures and training needed to

successfully manage the projects.

Benchmarking Reports Catalog

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Pharma Social Media Listening: Benchmarking Innovative

Practices in the Healthcare Industry

(PSM-303)

Price:$4,150 Click here to view

online

This study helps healthcare companies improve their Social Media Listening (SML)

programs to capture maximum patient and market insights while maintaining strict

compliance. The study delivers crucial benchmarks from industry-leading

companies on key Listening activities, platforms, websites monitored, data

gathered, approval processes, and Adverse Events reporting and management.

How Successful Companies Create and Develop a High-Value

CI Function to Drive Better Business Decisions

(PSM-302)

Price:$6,000 Click here to view

online

This study identifies best practices and innovative methods for improving the

strategic role and impact of the Competitive Intelligence function within the

pharmaceutical and related industries. The study provides health care industry and

CI leaders with metrics and insights they can use to increase the value of their

function and generate greater influence within the corporation.

Innovation in the Pharma Industry: Market Research Tools,

Technologies and Approaches to Improve Consumer

Interactions

(PSM-300)

Price:$6,800 Click here to view

online

This benchmarking study to identify current and evolving approaches for qualitative

and quantitative consumer marketing research techniques and tools in

pharmaceutical and medical device companies. This research examines the

changing landscape for qualitative and quantitative research.

Benchmarking Reports Catalog

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Market Research Efficiency Benchmark: Using External

Personnel and Automation to Maximize Effectiveness

(PSM-288)

Price:$5,500 Click here to view

online

This study identify strategies, solutions, and the transition process Market Research

groups are undergoing in the near future, this study seeks to help pharma and

biotech executives and managers create more efficient groups and processes.

Best Practices in Competitive Intelligence: Policies &

Guidelines that reduce Corporate Risks

(PSM-260)

Price:$4,000 Click here to view

online

This study identifies the key benchmarks of world-class companies for optimizing

CI operations and working with the Legal department to develop policies. CI

leaders can use this research to help create or maintain policies and guidelines

regarding CI operations as well as to compare their data collection practices and

resource/structural benchmarks with those of leading organizations.

Market Research Vendor Management Excellence:

Evaluating the Use of Exclusive Vendor Partnerships

(PSM-265)

Price:$3,690 Click here to view

online

This study examines vendor management strategies to help bio-pharma market

research groups provide support and value that aligns with broader organizational

goals and commercial objectives.

Benchmarking Reports Catalog

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Building and Sustaining Winning Competitive Intelligence

Organizations

(SM-175)

Price:$7,995 Click here to view

online

This study can help executives learn how top corporate competitive intelligence

organizations use data to drive strategy and market success. To determine how best-

in-class companies proactively manage their CI functions to sustain efficiency and

profitability, Best Practices, LLC researched several major topic areas: (1) creating

and communicating CI value, (2) optimal structure and alignment, (3) resource

levels, (4) key primary and secondary intelligence.

Market Research: Impending Challenges And Changes To A

Core Pharmaceutical Function

(SM-189)

Price:$4,500 Click here to view

online

This study captures quantitative benchmarks and qualitative insights which provide

companies with a deeper understanding of the future of market research.

Specifically, the study covers the changing roles, responsibilities and trends in

market research.

The Future of Market Research: Challenges and Changes in

a Core Pharmaceutical Function

(PSM-245)

Price:$4,100 Click here to view

online

This study reveals the future prospects of the market research function and its

applications. By identifying recent trends, new directions, and best practices in

Market Research, executives can aid and accelerate advancement of other business

functions like Product Development.

Benchmarking Reports Catalog

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Competitive Intelligence Policies, Ethics and Data Collection:

Navigating the Gray Zone

(SM-179)

Price:$5,352 Click here to view

online

This study understands how U.S. pharmaceutical and biotechnology organizations

can optimize their CI operations while working within defined guidelines. In

addition, the study looked at how CI groups work with legal groups to develop

standard operating procedures for data collection that are in the best interests of the

organization as a whole and to maximize the CI department’s ability to deliver

results.

Delivering Maximum Brand Impact Via Pharmaceutical

Market Analytics

(SM-174)

Price:$3,487 Click here to view

online

Although Market analytics insights can be vital to corporate success, the function’s

full value often remains unrealized. This research examines how to maximize the

business value of analytics through optimal structuring, staffing and positioning of

analytics activities. Executives can use this information to demonstrate business

value and win the recognition and resources needed to achieve and sustain high

performance levels.

Pharmaceutical Competitive Intelligence Excellence:

Optimizing Data Collection within Approved Guidelines

(PSM-226)

Price:$3,995 Click here to view

online

This report discusses how U.S. pharmaceutical and biotechnology organizations

can optimize their CI operations while working within defined guidelines and also

includes how CI groups work with legal groups to develop standard operating

procedures for data collection that are in the best interests of the organization as a

whole and to maximize the CI department’s ability to deliver results.

Benchmarking Reports Catalog

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Managing the Competition: Turning Competitive Intelligence

into Strategy

(SM-157)

Price:$7,502 Click here to view

online

This report takes an in-depth look at: structure, information gathering,

communication and information use. This study will provide you with the tools to

develop a leading-edge CI function and manage the competitive landscape to

consistently succeed.

Developing the High-Performance Market Research Function

(SM-169)

Price:$7,949 Click here to view

online

This report examines how companies have created exceptional market research

operations. Performance-critical topics that are covered in depth include optimizing

structure for maximum personnel and resource efficiency, ensuring value and

relevance in market research findings, managing the performance of career and

rotational staff professionals and rotational employees, achieving excellence in

productivity and process.

Optimizing Oncology Market Research & Analytics

(PSM-217)

Price:$1,391 Click here to view

online

This 40-slide presentation will help pharmaceutical and biotech companies evaluate

and improve the effectiveness of their oncology market research and analytics

(MR&A) programs.

Benchmarking Reports Catalog

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Corporate Library Services: Benchmarks & Insights For Management Effectiveness

Library Services Benchmarks 2017: Corporate Library Services

in the Pharmaceutical Industry

(POP-281)

Price:$2,000 Click here to view

online

This report delivers 2017 benchmarks for key services and resources provided by

libraries and information centers within the biopharmaceutical industry. Library and

information center leaders can utilize this report to compare their potential user base

penetration, cost recovery practices, chargeback policies, service offerings, recent

innovations, staffing, outsourcing, and budget levels with those of other library and

information services organizations across the biopharmaceutical industry.

Library Services Benchmarks 2016: Corporate Library Services

in the Pharmaceutical Industry

(POP-273)

Price:$2,750 Click here to view

online

This study provides 2016 benchmarks for selected services and resources provided by

libraries and information centers within the biopharmaceutical industry. Library and

information center leaders can use this study to compare the scope, cost, volume and

delivery of library services at their organizations with those at other leading

biopharmaceutical organizations.

Pharmaceutical Library Services: Staffing, Resources and

Activities Critical to Corporate Libraries

(POP-248)

Price:$1,500 Click here to view

online

This study will help library and information center leaders compare scope, volume,

cost, and delivery of library services at their companies with those at other

organizations within the bio-pharmaceutical industry.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 26

2015 Library Services Benchmarks: Corporate Library Services

in the Pharmaceutical & Medical Device Industries

(POP-258)

Price:$2750 Click here to view

online

This mini-benchmarking study was undertaken by Best Practices, LLC in collaboration

with the Pharmaceutical & Health Technology (PHT) Division of SLA to develop

2015 benchmarks for selected services and resources provided by libraries and

information centers within the biopharmaceutical industry. The study also identifies

the key areas of innovation and service strategies that can be adopted by corporate

libraries to deliver quality services within tight budgets.

Benchmarks for Corporate Library Services in the

Pharmaceutical & Medical Device Industries

(POP-254)

Price:$2000 Click here to view

online

This research provides current benchmarks for selected services and resources

provided by libraries and information centers within the biopharmaceutical industry.

Corporate library and information center leaders can compare the scope, volume, cost,

and delivery of library services at their companies with those at other leading

biopharmaceutical companies with the help of this study.

Corporate Library Services: Benchmarks & Insights for

Management Effectiveness

(POP-220)

Price:$3,095 Click here to view

online

This report discusses that in an era of increasing resource costs and tight budgets,

library managers are often metrics wizards, keeping internal statistics on everything

from service levels to website hits to customer feedback. Yet few have access to data

that would allow comparisons of their services and resources to those of libraries in

similar companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 27

New Product Planning Development & Early Stage Commercialization

Pharmaceutical New Product Planning Excellence: Structure &

Activities that Drive Profitability & Growth

(PSM-333)

Price:$8,000 Click here to view

online

This study was undertaken to examine the role and impact of New Product Planning

function on pharma product commercialization. In particular, it delivers benchmarks on

the structure, resources and activities of New Product Planning groups.

Launching A Specialty-Care Blockbuster Franchise in Hepatitis C:

How Sovaldi & Harvoni Rewrote New Product Launch History

(PSM-322)

Price:$2,500 Click here to view

online

This study reviews key aspects of Sovaldi’s launch, including prevalence of Hep C,

Sovaldi’s method of action, key aspects of its product launch, results of launch, payers’

reaction to pricing, Gilead’s response to pricing criticism, patent challenges and the

entrance of Harvoni.

Developing High-Impact Communication Forms to Brief Senior

Leaders: Optimizing Competitive Assessment & Data Disclosure

Summaries

(PSM-318)

Price:$3,900 Click here to view

online

This study provides insights into creating effective Market Landscape Summaries, Clinical

Development Profile Maps, and other critical executive briefs. It will aid Market

Intelligence & Analytics leaders in crafting high-impact landscape assessments that meet

the needs of senior leadership.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 28

Fixed Dose Combination Products

(POP-232)

Price:$4,100 Click here to view

online

This study identifies the successful strategies on developing and commercializing FDC’s.

Companies can use this study to understand and evaluate the benefits and avoid the pitfalls

into conceptualizing a new FDC in the market.

Driving Growth Through Planning, Structure and Activities: Best

Practices in Pharmaceutical New Product Planning

(SM-182)

Price:$7,000 Click here to view

online

This study identifies the structure and roles of NPP groups as well as the full set of

activities that NPP groups perform across the development cycle. The study details the

strengths and weaknesses of various NPP organizational structures and how the

operational characteristics of the NPP function evolves as a company matures.

Pharmaceutical New Product Commercialization: Preparing for

Market Success

(PSM-227)

Price:$4,595 Click here to view

online

This report examines the winning strategies, structures, and best practices in early-stage

product commercialization and portfolio management and also highlights the Global

Product Strategy’s placement in the corporate organizational chart to determine a best fit

for the organization to provide optimal support.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 29

Product Commercialization Excellence: Preparation and

Management of Fixed-dose Combination (FDC) Drug Products

(POP-226)

Price:$5,100 Click here to view

online

This study helps to better understand fixed-dose combination (containing two or more

active pharmaceutical ingredients) product development strategies and timelines.

Pharmaceutical New Product Planning: Structure and Activities

to Drive Growth and Profitability

(PSM-229)

Price:$9,000 Click here to view

online

This report identifies the structure and roles of NPP groups as well as the full set of

activities that NPP groups perform across the development cycle and also examines the

strengths and weaknesses of various NPP organizational structures and how the

operational characteristics of the NPP function evolves as a company matures.

Bolstering Product Portfolios: Resources, Structure and Process

for Effective In-licensing Organizations

(OP-93)

Price:$3,328 Click here to view

online

Gain insight into how to structure in-licensing organizations, develop processes that

facilitate the ability to identify the best opportunities and move smoothly from initial

contact to binding agreement.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 30

From Genes to Giants: Best Practices in Early-Stage Product

Commercialization

(SM-162)

Price:$5,058 Click here to view

online

This report provides crucial insights and thorough analyses of how industry-leading

companies develop successful early-stage commercialization (pre-clinical through Phase

II) campaigns and portfolio management programs.

Driving Growth through New Product Planning and Strategic

Alliances

(SM-135)

Price:$5,622 Click here to view

online

Drive overall growth through a well-managed portfolio by addressing current and long-

term needs in your company’s new product planning and strategic alliance systems.

Pharmaceutical Science Excellence: CMC Activities, Resources

and Performance

(POP-225)

Price:$10,500 Click here to view

online

This study helps to better understand resource and investment levels, expertise, and

activities in global (pre-launch) Chemistry, Manufacturing and Control (CMC)

operations in top pharmaceutical companies. The study also intended to provide

executives with data to assess the effectiveness and efficiency of their CMC operations

and provide insights to improve drug development programs.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 31

Managing Cross-Functional Teams for Pharmaceutical Product

Commercialization Excellence

(HR-63)

Price:$4,015 Click here to view

online

This benchmarking report highlights the following areas of cross-functional team

management: Cross-Functional Team Structures; Collaboration and Productivity

Processes; People Management; Decision-Making Processes; Communication and

Collaboration; Resource Allocation.

Pharma Bioequivalence Strategies: Performance Metrics,

Processes & Trends

(POP-234)

Price:$3,900 Click here to view

online

This study identifies key cost, quality and productivity metrics for the process of

conducting bioequivalence studies required to bring a new generic drug to market.

Specifically, the study looks at the growing trend in outsourcing for bioequivalence

studies.

CRO Bioequivalence Strategies: Performance Metrics, Processes

& Trends

(POP-233)

Price:$3,500 Click here to view

online

This study aims to identify key cost, quality and productivity metrics for the process of

conducting bioequivalence studies required to bring a new generic drug to market.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 32

Oncology Global Strategic Marketing: Benchmarking Budget

Levels & Service Scope

(PSM-271)

Price:$6,200 Click here to view

online

This study identifies valuable insights for Oncology-GSM leaders in budgeting and

strategic planning. Specifically, this new study seeks to help GSM organizations

understand the investment levels, marketing activities, timing and structures needed to

successfully steer products and pipeline programs through the complex Oncology

marketplace.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 33

Managed Markets, Health Outcomes and Market Access

Optimizing the Managed Markets Function: Roles, Structures,

Resources and Activities

(PSM-312)

Price:$5,100 Click here to view

online

This study assesses the operational performance of managed markets functions within

small and mid-cap pharmaceutical companies. It benchmarks the budget and staffing

levels, organizational models, role of clinical specialists, and compensation structure of

managed markets functions.

Reshaping Commercial Models to Serve ACOs, IDNs &

Emerging Provider Networks

(PSM-314)

Price:$7,300 Click here to view

online

This study is designed to assist pharmaceutical and medical device companies in

developing an effective strategy for serving Accountable Care Organizations and

Integrated Delivery Networks in the rapidly changing U.S. healthcare marketplace. It

assesses the relative impact and priority of key practices as well as the failure points that

influence overall ACO/IDN service performance.

Best Practices in Developing a Structured Career Path for the

Managed Markets Professional

(PHR-214)

Price:$2,500 Click here to view

online

This study depicts how the managed market sales function is organized, including

possible career path progression models, performance measurements, promotion

eligibility requirements, and trends around other factors that improve engagement and

performance.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 34

HOLs: The New Payer Facilitator: How Health Outcomes

Liaisons Navigate Health Care Reform and Create Value within

the Industry

(PSM-287)

Price:$5,250 Click here to view

online

This study will help pharma and biotech executives and managers identify how leading

companies deliver exceptional HOL services in an increasingly challenging business

environment. The research also examines best practices in HOL management and

identifies future trends expected to impact the HOL function.

Serving the Healthcare Needs of Employers: Employer Market

Strategies and Tactics

(PSM-237)

Price:$3,395 Click here to view

online

This report frames the current employer market landscape and analyzes how leading

companies organize their employer groups, conceive of their efforts, and operate in the

field. Managed Care, Managed Markets, and other Sales and Marketing heads can use

the metrics and narrative insights contained in this report to compare their employer

groups to those of other top companies, or to spearhead a new employer market effort

within their own organization.

Best Practices in Utilizing Health Outcomes Data

(PSM-236)

Price:$4,000 Click here to view

online

This study aims to discover and collect best practices in how companies use and review

the use of Health Outcomes data in promotional/commercial settings.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 35

Understanding Managed Markets: Effective Marketing

Research Structures & Activities to Maximize Payers Access &

Insights

(SM-183)

Price:$4,600 Click here to view

online

This report identifies the Market Research structures and activities that best support the

Managed Markets function in gaining payer access and insights around pharmaceutical

products, as well as captures executives’ best practices and lessons learned for working

successfully in the current payer-driven environment.

Managed Markets Market Research: Effective Structures &

Activities for Gaining Maximum Payer Access & Insight

(PSM-233)

Price:$3,995 Click here to view

online

This study examines the corporate structures and activities for Managed Markets

market research (MMMR) that are most effective for gaining payer insights.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 36

Brand and Product Management

Best Practices in Global Branding for New Products: Creating an

Effective Global Brand for New Products and Ensuring

Alignment across Geographies and Affiliates

(PSM-331)

Price:$5,000 Click here to view

online

This study benchmarks the important aspects of the global branding process, including

activities, timing, positioning, key message development, regional alignment and the

tradename process. It also provides benchmarks around agency utilization & cost, and

alignment with affiliates.

Best Practices in Expanding a Medical Device Product Portfolio

Without Cannibalizing an Established Brand

(PSM-301)

Price:$3,900 Click here to view

online

This study identifies successful strategies and tactics for marketing multiple brands for

the same indication or area of use without cannibalizing an existing portfolio. Special

attention was given to strategies for managing resources and for avoiding or controlling

product cannibalization.

Best Practices in Expanding a Product Portfolio Without

Cannibalizing an Established Pharmaceutical Brand

(PSM-298)

Price:$4,400 Click here to view

online

This study identifies successful strategies and tactics for marketing multiple brands for

the same indication or area of use without cannibalizing an existing portfolio. Special

attention was given to strategies for managing resources and for avoiding or controlling

product cannibalization.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 37

Lifecycle Management Excellence: High-Performing Strategies

Used to Maximize Potential Of Mature Brands

(PSM-283)

Price:$5,500 Click here to view

online

This study is designed to help brand and marketing leaders identify winning lifecycle

management (LCM) strategies they can use to extend the commercial life of bio-

pharmaceutical products. The study examines ROI and future viability of 20 different

LCM strategies. In addition, the research provides insights into which strategies will

survive as they are faced with a changing pharmaceutical environment.

Online Patient Support Excellence: Using Brand Website

Services to Grow Loyal Customers

(PSM-258)

Price:$3,929 Click here to view

online

This study examined 10 leading biopharmaceutical products that treat chronic

conditions, such as rheumatoid arthritis, osteoporosis and cancer, for which treatment is

often expensive and patient education and long-term support are essential.

Using Public Relations to Launch, Grow and Extend your Brands

(SM-181)

Price:$6,800 Click here to view

online

This study identifies the most current and effective PR tools and calls-to-action, and

explores how top companies align these tactics with each stage of a product’s lifecycle.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 38

Best Practices in Designing Effective Brand Teams: Brand

Governance and Brand Team Management

(PSM-221)

Price:$3,495 Click here to view

online

This report explores how high-performing brand teams coordinate, communicate, and

execute critical activities to drive brand growth. It yields insights into how pharmaceutical

and biotech companies structure and manage their cross-functional brand teams to

facilitate brand performance. The study also examines how brand teams manage their

stakeholder relationships and decision rights.

Raising Disease State Awareness: Best Practices in Internal Brand

Messaging for New Products

(OP-106)

Price:$7,200 Click here to view

online

This study identifies the best practices of veteran pharmaceutical executives for all aspects

of communicating disease state information within their companies. The study also gives

particular attention to communication challenges around products that were first in class

or that treat conditions that are largely unknown or stigmatized including HIV, erectile

dysfunction, high cholesterol, overactive bladder, restless legs and others.

Winning Brand Team Management: Best Practices in Leadership,

Work Practices, Structure and Performance Management

(SM-177)

Price:$4,115 Click here to view

online

This report identifies how pharmaceutical and biotech companies structure and manage

their cross-functional brand teams to facilitate brand performance. The study also

examines how brand teams manage their stakeholder relationships and decision rights.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 39

Public Relations Excellence: Using PR to Launch, Grow and

Extend your Brands

(PSM-231)

Price:$8,000 Click here to view

online

This study identifies what Public Relations activities are most effective at educating and

informing consumers at different points in a product's lifecycle. The study also delivers

insights into what Public Relations channels, tactics and calls-to-action are most effective

for reaching consumers of pharmaceutical products. Three case studies of successful

products are included in the study to highlight Public Relations tactics at different

lifecycle stages.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 40

Medical Affairs and Thought Leader Management

Investigator Initiated Trials Management

(POP-282)

Price:$5,500 Click here to view online

This benchmarking report provides a detailed roadmap for pharmaceutical and

medical device companies to improve their investigator-initiated trial (IIT)

management. In particular, this report delivers insights on IIT management team

structure, staffing, budget, IIT proposal evaluation, performance improvement,

publication metrics and communication channels.

Medical Affairs Strategies to Deliver Value to Payer Groups

(POP-284)

Price:$5,000 Click here to view online

This benchmarking report identifies leading Medical Affairs strategies for payer and

Accountable Care Organization (ACO) / Integrated Delivery Network (IDN)

engagement success. In particular, it delivers metrics and insights around payer and

ACO/IDN segmenting and targeting; data presentation; field resource deployment;

staff training; internal coordination; desired staff background; success factors and

key challenges.

Benchmarking Field Medical & Field Outcomes and Pricing

KOL Engagement Strategies

(POP-288)

Price:$2,200 Click here to view online

This benchmarking research examines current industry trends and best practices for

field-based medical and field-based outcomes and pricing teams in North America,

Europe, APAC and Emerging Markets. Specifically, this report provides benchmarks

around virtual HCP engagement; field medical team deployment and reporting

relationships; and activity levels and product coverage.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 41

Benchmarking the Roles and Responsibilities for U.S.-Based

Field Medical Team Interactions with Managed Care

Customers

(POP-283)

Price:$6,000 Click here to view online

Best Practices, LLC undertook this benchmarking research to deliver insights around

the roles, responsibilities, resources and activities for U.S.-based payer liaison

medical teams. This report also contains qualitative information from study

participants on the value, weaknesses and best practices surrounding the use of field

medical roles to interact with the payer community.

Real World Data and Medical Affairs: Best Practices in

Maximizing its Use and Producing Results

(POP-285)

Price:$6,200 Click here to view online

Best Practices, LLC undertook this benchmarking research to understand Medical

Affairs' role and responsibilities in the execution of Real World Data program. This

report establishes benchmarks around the collection, generation, analysis and

dissemination of Real World Data. Also, it provides insights around the publication

strategies, key performance indicators and the pros and cons of various forms of Real

World Data.

Deploying the iPad or Android-Based Tablet to Medical

Science Liaison Teams: Benchmarking Training and

Effectiveness

(POP-286)

Price:$4,000 Click here to view online

Best Practices, LLC undertook this benchmarking research to identify the key

challenges, lessons learned and best practices when deploying iPads or android-

based tablets to MSL teams. Specifically, this report provides benchmarks around the

extent of device implementation, training around tablet usage, content delivery and

usage, tablets compliance with CRM systems, security concerns and measurement of

key performance indicators.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 42

Medical Affairs' Role in Patient Engagement Activities

(POP-280)

Price:$5,800 Click here to view online

This benchmarking report delivers industry metrics and insights on key aspects of

patient engagement programs including collaboration, activities, support, and

involvement. Key benchmarks revolve around the role and responsibilities of the

Medical Affairs function in different patient engagement activities like patient health

outcomes, advocacy, education and medication adherence. Medical Affairs leaders

can refer to this report to identify the patient engagement activities/strategies that

work best for each group of stakeholders and gain insights into critical lessons

learned and pitfalls.

Best Practices in Managing Board Meetings in the Global

Market

(PSM-338)

Price:$4,000 Click here to view online

This study provides insights into conducting advisory boards and utilizing advisory

board feedback to add value across the development and marketing process at bio-

pharmaceutical companies. In particular, it provides benchmarks around the

structure, planning, execution and utilization of advisory board feedback.

Determining Best Practices for Data Dissemination Policies for

Global Field Medical Teams

(POP-279)

Price:$1,999 Click here to view online

This study provides insights into formulating guidelines around on-label and off-

label data discussions for global field medical teams to ensure compliance and

consistency.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 43

Best Practices in Scientific Publications Strategy: Managing

Reputation, Clinical Trial Results and Commercial Relevance

(POP-277)

Price:$4,900 Click here to view online

This study provides benchmarks around the core aspects of the scientific publication

function including the structure and leadership of publication groups; publication

strategy creation and data delivery; publication channel utilization across product

lifecycle; publication effectiveness and transparency; and publication staffing and

budget.

Strategies for Developing Strong Field-Based Medical Teams

(POP-278)

Price:$5,500 Click here to view online

This research provides insights into the deployment of medical science liaisons,

health outcomes liaisons, nurse educators and their direct field-based supervisors.

In particular, it delivers benchmarks around field-based medical team staffing,

activity timing, and training.

Critical Strategies to Develop Strong Medical Information

Groups

(POP-276)

Price:$3,900 Click here to view online

This research delivers critical benchmarks for the Medical Affairs function to

develop strong Medical Information groups. It delivers benchmarks around

leadership and structure of Medical Information groups, alignment of information

activities with compliance requirements, tactics for efficient internal collaboration

and resource levels required to create successful Medical Information groups.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 44

Collaborating with Patient Advocacy Groups to Educate the

Marketplace

(PSM-330)

Price:$4,000 Click here to view online

This benchmarking research identifies ways for bio-pharmaceutical companies to

effectively collaborate and manage relationships with patient and professional

advocacy groups. It also delivers benchmarks around the ideal structures and skill

sets for pharma groups that deal with advocacy groups and evolving trends and

challenges in patient advocacy.

Best Practices in Leading Medical Education Programs:

Benchmarking Education Program Services, Trends &

Effectiveness at Pharmaceutical Companies

(POP-275)

Price:$5,200 Click here to view online

This research was conducted to inform those who lead medical education programs

at biopharmaceutical and medical device organizations regarding funding, staffing,

program types and structure for this function or group. It reviews emerging Medical

Education trends and explores how leading organizations deploy medical education

programs and measure their effectiveness and value.

Benchmarking Professional Medical Education Excellence:

Structures, Resources and Activities to Optimize Large

Biopharmaceutical Education Groups

(POP-269)

Price:$6,200 Click here to view online

This research was conducted to inform those who lead medical education programs

at large biopharmaceutical companies about the proper size, structure and resourcing

for the medical education function. It reviews emerging Medical Education trends at

medical device and pharmaceutical organizations regarding funding and program

types.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 45

Medical Affairs’ Critical Role in Payer Interactions

(POP-271)

Price:$5,500 Click here to view online

This study was undertaken to better understand the role of Medical Affairs in critical

payer interactions and identify best practices in developing effective relationships

with payers. This report also delivers benchmarks around the required resource

levels, talent acquisition and training for maintaining effective payer relationships,

and payer segmentation and prioritization.

Organizing and Aligning Medical Education Roles in the

Medical Device Industry: Optimizing the Structure, Resources

and Activities to Improve in Medical Education Delivery

(POP-268)

Price:$3,300 Click here to view online

This study explores emerging trends in Medical Education at medical device

companies regarding funding and program types. It establishes benchmarks around

the appropriate size, resources required and structure for Medical Education groups.

Developing Strong Internal Thought Leader Management

Capabilities Inside Medical Affairs

(POP-267)

Price:$5,400 Click here to view online

This study explores how leading biopharmaceutical organizations structure and

organize their Medical Affairs function and develop robust relationships with

thought leaders. The study also benchmarks the resource levels, internal

communication tactics and use of social media for effective thought leader

management.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 46

Best Practices in Medical Education Program Strategy:

Establishing the Right Structures, Resources and Activities to

Optimize Biopharmaceutical Education Groups

(POP-266)

Price:$6,200 Click here to view online

This study was undertaken to investigate evolving Medical Education trends at

biopharmaceutical companies regarding program types and funding. The study also

delivers benchmarks around the proper size, structure and resources for the Medical

Education function.

Best Practices and the Role of Medical Affairs in Oncology

Launch Excellence

(POP-265)

Price:$4,000 Click here to view online

This study is designed to help companies focused on oncology therapies find better

ways to develop successful launch strategies. It delivers current data, insights and

best practices in oncology launch excellence from Medical Affairs leaders at leading

biopharmaceutical companies.

Medical Affairs’ Role in Health Economics & Outcomes

Research within Oncology

(POP-264)

Price:$3,800 Click here to view online

This study is designed to assist companies focused on oncology therapies find better

ways to develop successful Health Outcomes groups. It delivers current data and best

practices from Medical Affairs leaders with an oncology focus at leading

biopharmaceutical companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 47

Best Practices in Globalizing MSL & Field-Based Medical

Specialist Programs

(POP-263)

Price:$6,200 Click here to view online

This study is designed to assist Medical Affairs leaders achieve functional excellence

in MSL globalization. It looks at the organizational models, resources, global

standards, and internal communication processes that drive success in globalizing

MSLs and other field-based medical specialists.

Best Practices in Developing Top-Tier Medical Affairs

Capabilities within Medical Device Companies

(POP-260)

Price:$5,100 Click here to view online

This study delivers current data, insights and best practices from Medical Affairs

leaders at top Medical Device companies. The benchmark data in this study will help

companies find better ways to create strong performance metrics and successful

global Medical Affairs organizations.

Benchmarking Advisory Board Management At Small

Pharmaceutical & Medical Device Organizations

(PSM-321)

Price:$4,400 Click here to view online

Best Practices, LLC undertook this research to identify best practices in advisory

board management at small pharmaceutical and medical device organizations. The

study delivers benchmarks on the appropriate structure for various types of advisory

boards, selection of advisory board members, advisory board operational and

resource benchmarks.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 48

Benchmarking Advisory Board Management At Mid-Sized

Pharmaceutical & Medical Device Organizations

(PSM-320)

Price:$4,400 Click here to view online

This study was undertaken by Best Practices, LLC to identify the best practices in

advisory board management at mid-sized biopharmaceutical and medical device

companies. The study delivers benchmarks on the optimum structure for various

types of advisory boards, recruitment of advisory board participants, advisory board

operational and resource benchmarks.

Medical Affairs’ Role in Health Economics & Outcomes

Research

(POP-259)

Price:$5,100 Click here to view online

This study was undertaken by Best Practices, LLC to identify opportunity fronts and

strategies to increase Medical Affair’s role in Health Outcomes data generation and

utilization. It highlights the role of Medical Affairs function in HO activities,

industry drivers and resource levels for HO groups, challenges of MA’s involvement

in HO activities and strategies for effective HO data communication and utilization.

Benchmarking Advisory Board Management At Large

Pharmaceutical & Medical Device Organizations

(PSM-319)

Price:$4,400 Click here to view online

This study is designed to assist executives at large pharmaceutical and medical

device organizations in identifying ways to best utilize the knowledge of advisory

boards. It provides leading insights on the appropriate structure for different advisory

boards, selection of advisory board participants, operational and cost benchmarks,

top challenges and best practices for conducting advisory boards.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 49

Medical Affairs’ Role in Ensuring Excellence in Product

Launch

(POP-256)

Price:$5,100 Click here to view online

This study seeks to identify the critical success factors for a strong Medical Affairs

launch support. Research findings provide evidence based insights and metrics that

will serve as a reference point for MA leaders to create value-based launch

strategies.

Survey responses are segmented on three criteria - Product’s Projected Peak Annual

Revenue, Targeted Physicians and Product’s Launch Year.

Big Data in Pharma: Current & Future Trends for Big Data

Utilization Across Medical Affairs Functions

(PSM-316)

Price:$5,000 Click here to view online

This study probes the current & future trends and best practices for Big Data

utilization across Medical Affairs functions. It investigates the types of big data

projects used to inform key medical decisions; big data capabilities required;

governance policies; types and value of data used for big data projects; data

producers, dissemination & requestors; value rating of partnerships on big data

projects; and policies & procedures governing big data activities.

Best Practices in Developing Top-Tier Medical Affairs

Capabilities, Creating Impact Measures and Improving

Globalization

(POP-255)

Price:$4200 Click here to view online

This study benchmarks the critical requirements for creating effective global

Medical Affairs capabilities. It also identifies performance metrics to demonstrate

the value of Medical Affairs to senior leadership. Leading insights in the study will

help Medical Affairs leaders to develop a successful global Medical Affairs

organization.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 50

Best Practices In Aligning the Medical Affairs Function to

Meet Its Role in a Changing Healthcare Environment

(POP-251)

Price:$7,680 Click here to view online

This study identifies the shifts in Medical Affairs structure, staffing and investment

in Mature and Emerging Markets. Leaders in Medical Affairs can use this study to

explore critical strategies and tactics in communicating the value of their function

and mitigating the negative effects of changing regulatory landscape.

Creating and Maintaining a Strategic KOL Management and

Engagement System

(POP-253)

Price:$5,200 Click here to view online

This study identifies the most common and favored organizational structure for

strategic TL management and engagement, understands the current state of TL

management practices in the pharmaceutical industry. It also determines how TL

management practices are evolving and identifies innovative practices that are

driving TL management success at other organizations

Increasing Market Access through Innovative Payer Market

Research: Assessing New Tools & Technologies to Gain

Insight into Payer Decision Making

(PSM-304)

Price:$6,500 Click here to view online

This study probes how health care companies structure internal research groups

conducting payer research, and it assesses what market research approaches are most

effective and innovative for understanding diverse payer needs, preferences and

decision-making.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 51

The iPad: How MSLs Use It to Deliver Science and Data to

HCPs

(POP-252)

Price:$4,500 Click here to view online

This study identifies the best practices and measures effectiveness for successful

deployment of iPads to Medical Science Liaisons (MSLs). The study investigates

how Medical Affairs functions in pharmaceutical companies are using iPads with

their MSLs.

Roles, Resourcing and Management of Medical Science

Liaisons

(PSM-234)

Price:$5,765 Click here to view online

This research examines the growing roles and responsibilities of Medical Science

Liaisons within leading healthcare organizations. The study captures critical insights

across MSL operational, performance, and management fronts which includes the

headcount, span of control, deployment factors, volume and mode of thought leader

interactions, and medical science liaison performance measurement. Medical Affairs

leaders can use this study as a benchmark for future strategic and resource planning

and best-practice implementation for the medical science liaison function.

Optimizing Key Opinion Leader Relationships: Best Practices

in KOL Management

(PSM-235)

Price:$4,500 Click here to view online

This research explores the KOL management approaches at leading pharmaceutical

companies. It examines the organizational structures, management strategies,

activities, tools and tactics associated with KOL management excellence. Research

findings provide industry metrics that can serve as a reference point for companies

to improve their KOL management tactics.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 52

Thought Leader Relationships: Building the Business

(SM-129)

Price:$5,438 Click here to view online

Build and manage thought leader relationships to drive successful launches

characterized by rapid sales uptake, high market share and extended product life

cycles.

Medical Science Liaison Services Excellence: Generating

Value for Diverse Customer Groups Within the Medical

Device Industry

(PSM-281)

Price:$4,000 Click here to view online

This study seeks to examine how MSLs can provide greater value through their

work with internal stakeholders and with external decision-makers and leaders.

Additionally, this new study will provide information on how the roles of MSLs are

evolving in the changing pharmaceutical environment and how regulatory concerns

are affecting the MSL landscape.

Medical Science Liaison Services Excellence: Generating

Value for Diverse Customer Groups

(PSM-279)

Price:$6,800 Click here to view

online

This study seeks to examine how MSLs can provide greater value through their

work with internal stakeholders and with external decision-makers and leaders.

Additionally, this new study will provide information on how the roles of MSLs are

evolving in the changing pharmaceutical environment and how regulatory concerns

are affecting the MSL landscape.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 53

Pharmaceutical Speaker Programs: Building the Business

(SM-130)

Price:$4,219 Click here to view

online

Help sales reps develop strong, rewarding relationships through effective speaker

program management. Impact doctor-rep relationships to build customer loyalty

and drive market share.

Best Practices in Speaker Training and Development:

Driving Pharmaceutical Brand Growth

(SM-158)

Price:$3,163 Click here to view

online

This study reveals how leading companies design effective, competitive training

programs, effectively identify potential speakers, optimize the use of speakers, and

structure key stakeholder groups to have the greatest impact on speaker training.

Medical Affairs Excellence: Structuring, Aligning and

Funding for Global Success

(OP-97)

Price:$4,725 Click here to view

online

Medical affairs' role has become even more crucial to pharmaceutical companies'

success. This study uncovers how leading companies are working to align staff and

fund medical affairs capabilities to respond to industry challenges and trends.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 54

Building Best-in-Class Capabilities for Medical Affairs

(POP-228)

Price:$6,250 Click here to view

online

This study explores how U.S. and global biopharmaceutical companies are

structuring and managing their Medical Affairs organizations today. The study also

examines recent trends in budget and staffing resources, key challenges and top

success factors for the function.

Best Practices in Recruiting for Medical Education Programs

(PSM-238)

Price:$3,895 Click here to view

online

This report identifies emerging trends in recruiting attendees for medical education

in general and non-CME programs in particular. Additionally, this study seeks to

understand industry norms for attendance goals versus actual attendance, average

time for recruitment effort, effective recruiting methods and other operational

activities.

Pharmaceutical New Product Planning: Role and

Activities for Medical Affairs.

(PSM-249)

Price:$4,600 Click here to view online

This study examines the role and impact of NPP groups on product

commercialization efforts in pharmaceutical and biotech companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 55

Building Best-in-Class Medical Affairs Capabilities In India –

A Case Study For High-Growth Emerging Markets

(POP-249)

Price:$2,000 Click here to view

online

This study illustrates how mature and Indian biopharmaceutical companies are

structuring and managing their Medical Affairs organizations today. The study also

examines recent trends in budget and staffing resources, key challenges and top

success factors for the function particularly for Indian organizations.

Scientific Publications Strategy: Managing Reputation,

Clinical Trial Results and Commercial Relevance

(PSM-220)

Price:$4,900 Click here to view

online

This research was launched to determine how leading pharmaceutical and

biotechnology companies are shaping their global publications strategies and plans

in order to maintain scientific credibility while also delivering commercially

relevant publications that drive brand success.

Professional Medical Education Excellence: Structures,

Resources, Services & Performance Levels to Optimize

Medical Device Education Groups

(PSM-269)

Price:$6,200 Click here to view

online

This study to inform medical education leaders on current approaches to medical

education group size, service-levels, resources, and program

development/deployment. The study - which provides segments for both

pharmaceutical and medical device leaders - presents medical education leaders’

perspective on current and future trends for field-based medical educators,

technological changes and spending changes.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 56

Professional Medical Education Excellence: Benchmarking

Critical Program Trends Transforming the Medical Device

and Biopharmaceutical Marketplace

(PSM-286)

Price:$6,450 Click here to view

online

This study informs Medical Education leaders on emerging trends regarding

funding, program types, delivery channels, program effectiveness and value

drivers.

Professional Medical Education Excellence: Structures,

Resources, Services & Performance Levels to Optimize

Pharmaceutical Education Groups

(PSM-268)

Price:$6,200 Click here to view

online

This study analyzes a broad range of medical education factors, and delivers

qualitative and quantitative data on staffing, services, structures, investments and

much more. Medical education leadership will benefit using this intelligence to

evaluate their organization’s resource levels relative to other market leaders.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 57

Sales, Managed Markets Sales and Training Research

Medical Device Sales Excellence: Training Field Professionals to

Deliver Value-Based Solutions to Today's Customers

(PSM-344)

Price:$5,400 Click here to view

online

This benchmarking report is designed to help medical device sales leaders improve field

sales performance through the use of a “value selling” approach. It examines the sales

models, strategies, training approaches and key skill sets requisite for field sales

representatives to succeed in selling valuable solutions across complex medical device

product portfolios. This report will serve as a reference for sales leaders to benchmark

their field sales performance against those of other leading medical device companies.

Assessing the Use of CSOs vs. Internal Hires

(PSM-336)

Price:$2,800 Click here to view

online

This study evaluates the effectiveness of using Contract Sales Organizations (CSOs) vs.

internal hires in various market conditions. It provides insights around the advantages and

disadvantages of using CSOs, CSO competencies vs. internal hire competencies, and

CSO vs. internal hire investment and team structure.

New & Effective Front-Line Management Training Practices to

Optimize Performance & Grow Accountability at Launch

(PSM-329)

Price:$5,400 Click here to view

online

This study identifies benchmarks around the ideal sales force training amount, optimal

time to provide sales force launch training, assessment of different training platforms and

measurement of district sales manager accountability.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 58

Deploying the iPad or Android-Based Tablet to Managed Markets

Teams: Benchmarking Training and Effectiveness

(PSM-305)

Price:$4,500 Click here to view

online

This study identifies the key challenges, lessons learned and best practices for deploying

iPads or Android-Based tablets to large customer-facing commercial groups within

BioPharma and Medical Device organizations.

Pharmaceutical Sales Training Excellence: Tools, Processes &

Resources That Drive Effectiveness

(PSM-292)

Price:$6,075 Click here to view

online

This study identifies successful training venues, technologies, organizational structures,

delivery approaches, performance measurement processes, and resource levels that drive

effectiveness in high-performing Sales Training organizations.

.

Deploying the iPad to Sales & Managed Markets Teams: Training

and Effectiveness Benchmark

(PSM-290)

Price:$4,500 Click here to view

online

This study identifies the best practices for deploying and measuring the effectiveness of

the iPad as an innovative sales tool.

.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 59

Resource Benchmarks for U.S. Pharmaceutical Managed Care

Operations

(PSM-282)

Price:$3,400 Click here to view

online

This study provides managed care leaders with important benchmarks on the optimal size

of U.S. Managed Care groups linked to activities performed to allow managed care

leaders to assess their efficiency level relative to peers.

Current and Future Trends in Physician E-Sampling: Managing

for Superior Sales, Access, Service & Cost Benefits

(PSM-278)

Price:$3,670 Click here to view

online

This study identifies and documents current practices and trends in physician e-sampling

and explores the rationale for different tactical approaches to sampling and what

constitutes success in physician e-sampling.

Internal Communication Success: Best Practices within the

Pharmaceutical Industry to Ensure Organizational Effectiveness

(PSM-277)

Price:$2,500 Click here to view

online

This study explores the most effective and preferred communication strategies for

reaching internal executives. The study also seeks to help pharmaceutical and medical

companies assess their current internal communication strategies with that of benchmark

class companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 60

Communication Excellence: Tactics Used by BioPharma

Executives to Increase Organizational Effectiveness

(PSM-273)

Price:$4,000 Click here to view

online

This study identifies the most effective external and internal communication strategies

and tactics and how people best utilize various communication formats to achieve

organizational objectives.

Call Center Excellence: Customer & Performance Management

(PCS-209)

Price:$3,900 Click here to view

online

This study probes critical call center systems that support productivity, effectiveness,

service, and execution excellence to help companies better serve these products and

manage key customer groups.

Best Practices in Building Global Capacity for Corporate Teams

(POP-231)

Price:$4,200 Click here to view

online

Best Practices, LLC launched this timely study that uncovers the tools the techniques that

top companies use to function effectively on a global basis and to improve the

performance of their global teams and networks.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 61

Rewarding & Recognizing Top-Performing Sales People

(PSM-224)

Price:$5,995 Click here to view

online

This report highlights the key benchmark metrics and executive insights to assess current

trends and future directions of rewards and recognition programs targeting top-performing

sales representatives.

Pharma Sales Force Effectiveness: Increasing Productivity

Through Streamlined Internal Communication

(SM-173)

Price:$5,015 Click here to view

online

More than any other industry, sales reps and managers in the pharma industry often

experience the highest levels of internal communication. Although much of this

communication is necessary, reps and managers also experience a significant level of

“noise” as colleagues in the field or at corporate send communications that are poorly

targeted, redundant or inappropriately timed.

The High Performing Pharmaceutical District Sales Manager:

Current Trends & Future Directions

(SM-178)

Price:$7,895 Click here to view

online

This report highlights the most important current and future roles of the DM in driving

superior productivity and continued growth for their companies and also identifies the key

trends impacting the DM function, examines the extent of change in current sales force

models, investigates DM readiness for change and provides best practices companies are

using to help DMs retain their effectiveness in the new marketplace.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 62

U.S. Sales Communications Excellence: Resources, Structure and

Processes to Optimize Pharmaceutical Sales Communications

(PSM-225)

Price:$2,495 Click here to view

online

This report identifies the U.S. pharmaceutical sales communications groups impact and

effectiveness and also highlights their thinking about the resources, skill-sets and tools

needed for their communications group, and what practices and procedures can be used to

maximize the impact (and minimize the time taken) on salespeople.

Managed Care Pull-Through Excellence: From Formulary Access

to Increased Market Share

(SM-187)

Price:$7,000 Click here to view

online

This study encompasses current pull-through operating tactics and strategies used by

account managers, sales leaders and brand executives, helpful for identification and

closure of performance gaps in pull-through organizations’ processes, programs and

activities.

Pharmaceutical Sales Training: Turning New Hires into Top

Performers

(SM-171)

Price:$4,854 Click here to view

online

The findings in this study provides a comprehensive look at sales training delivery,

content, budgets and trends at leading pharmaceutical companies across the globe. Based

on the perspectives of 24 sales training leaders at a diverse group of 19 pharmaceutical,

biotechnology and medical device companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 63

Cross-Industry Sales Force Excellence

(SM-172)

Price:$3,615 Click here to view

online

This study focused on producing key operational benchmarks and allows sales leaders to

better inform their strategic and tactical decision-making.

Sales Force Effectiveness: Benchmarking the Resources and

Structure Required To Service The U.S. Hospital Marketplace

(PSM-215)

Price:$4,950 Click here to view

online

This benchmark study was designed to assist pharmaceutical and biotech organizations

gain insights into the optimal sales strategy, structure and resources - by market segment

and customer profile - to better meet the needs of the hospital marketplace.

Managing Markets Account Management: Assessing the

Performance of Account Executives

(PSM-240)

Price:$4,210 Click here to view

online

This study identifies common performance measurement practices across geographies

and hierarchy, provide insight into effective evaluation of the function and determine

measures that drive functional success.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 64

Developing Managed Care Pull-Through Excellence

(PSM-241)

Price:$5,200 Click here to view

online

This study will enable pharmaceutical, bio-pharma and medical device company

leadership to identify program gaps, uncover insights and discover successful best

practices to share with their employees.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 65

Healthcare Reform, Government Affairs, Policy, Advocacy and Communications

Patient Support Excellence: Structure, Activities and Resource

Levels to Ensure Patient-Centric Products and Services

(PSM-313)

Price:$7,100 Click here to view

online

This study explores the growing importance of establishing a patient centric

organization and how it can positively impact patient outcomes and commercial results.

It includes leading insights and metrics on current trends in Patient Support group

structure, activities, alliances and resource/investment levels within the

biopharmaceutical sector.

Patient-Focused Support: How Government Affairs & Public

Policy Groups Support the Patient Journey

(PSM-307)

Price:$2,500 Click here to view

online

This study captures insights on the level and type of support that Government Affairs

and Public Policy functions provide to positively impact the patient journey. It

includes leading insights and metrics around the activities, timing and funding

contribution of Government Affairs and Public Policy groups towards patient

advocacy and awareness.

Managing Healthcare Reform: Winning Strategies for Engaging

the Government Ecosystem That Shapes Healthcare Policy

(POP-246)

Price:$6,500 Click here to view

online

This study identifies current trends and future directions in structure, staffing,

collaboration, resource allocations, and most-valued group activities across the

biopharmaceutical and medical device sector. Also, the study examines performance

excellence by probing how diverse groups such as Government Affairs, Policy,

Managed Markets Marketing and other relevant stakeholders are staffed and organized

to influence public policy and regulatory issues, particularly those flowing from CMS

and other entities in the public sector healthcare system.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 66

Corporate Affairs Excellence: Optimizing Group Structure &

Operations

(PSM-251)

Price:$3,000 Click here to view

online

This study help executives better understand the corporate affairs services and identify

key benchmarks in corporate affairs structures and operations.

Government Affairs & Public Policy Excellence: Optimizing

Group Structure & Operations

(PSM-252)

Price:$5,600 Click here to view

online

This study will help executives’ government affairs functions to better support the

entire business operation.

Creating a World-Class Call Center in North America’s Current

Healthcare Environment: Performance Metrics, Operations,

Structures and Trends

(PCS-211)

Price:$5,000 Click here to view

online

This study provides participants with current metrics for call center performance in

relation to new technology use. The study also examines future trends for call centers.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 67

Best Practices in Reaching Busy Executives: How

Pharmaceutical and Medical Device Leaders Use and Respond to

External Communications

(PSM-276)

Price:$2,500 Click here to view

online

This study explores the most effective and preferred B-2-B channels & tools of

communication, optimum communication frequencies for B-2-Bcommunications.

Specifically, this study benchmarks the tools and usage frequency that pharmaceutical

and medical executives are making use of for external communication.

Professional & Trade Relations Excellence: Optimizing Group

Structure & Operations

(PSM-263)

Price:$5,500 Click here to view

online

This study identifies benchmark metrics, industry trends, pitfalls to avoid and success

factors that help optimize PTR structure and operations. Additionally, it also provides

effective best practices to optimize external collaborations with associations and

societies.

Patient Advocacy & Professional Organizations: Building

Effective Relationships

(SM-156)

Price:$4,950 Click here to view

online

Study these winning practices to gain a deeper understanding of how leading companies

interact with patient advocacy and professional organizations to create lasting

relationships and partner for successful activities.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 68

Advocacy Excellence: Optimizing Group Structure &

Operations

(PSM-253)

Price:$5,100 Click here to view

online

This study identifies the key trends, best practices, metrics and valuable insights into

the evolution of advocacy groups. Also, the study covers areas such as group’s

structure, service and staffing strategies to support its success with partners and

internal customers.

Internal Communications Excellence: Optimizing Group

Structure & Operations

(PSM-255)

Price:$4,900 Click here to view

online

This study understands how leading companies structure their internal communication

groups to focus on the entire corporation or support their specific business units.

External Communications Excellence: Optimizing Group

Structure & Operations

(PSM-256)

Price:$5,100 Click here to view

online

This study understands how leading companies structure their external communication

groups to focus on the entire corporation or support their specific business units. The

study will help companies compare their current strategies with that of benchmark

practices at leading companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 69

Communications Excellence: Optimizing Group Structure &

Operations

(PSM-254)

Price:$8,000 Click here to view

online

This study identifies how leading companies structure their internal and external

communication groups to focus on the entire corporation or support their specific

business units. The best practices, current trends and insights in this study will help

companies compare their current strategies with that of benchmark practices at leading

companies.

Maintaining a Competitive Edge in Pharmaceutical Public

Affairs: Benchmarking the Resources Required to Serve the

U.S. Market

(PSM-222)

Price:$5,800 Click here to view

online

This report contains the key staffing and investment benchmarks for U.S. based

pharmaceutical Public Affairs functions. Data from this study will allow U.S.

pharmaceutical companies to assess the efficiency of their Public Affairs functions

relative to their peers.

Best Practices in Working with Patient Advocacy Groups:

Building Effective Relationships (SM-185)

Price:$7,500 Click here to view

online

This study identifies effective practices for bio-pharmaceutical organizations seeking to

better collaborate and manage relationships with key patient advocacy groups.

Collaborating with Patient Advocacy Groups to Educate the

Marketplace

(PSM-242)

Price:$6,500 Click here to

view online

This study examines ideal structures and skill sets for pharma groups that deal with

advocacy groups and emerging trends and challenges in patient advocacy.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 70

Clinical Trials

Investigator Initiated Trials Management

(POP-282)

Price:$5,500 Click here to view online

This benchmarking report provides a detailed roadmap for pharmaceutical and

medical device companies to improve their investigator-initiated trial (IIT)

management. In particular, this report delivers insights on IIT management team

structure, staffing, budget, IIT proposal evaluation, performance improvement,

publication metrics and communication channels.

Clinical Affairs Excellence: Benchmarking Clinical Trial

Strategies for Pharmaceutical Success in a Global Marketplace

(POP-239)

Price:$6,000 Click here to view

online

This study will inform clinical affairs leaders at pharmaceutical companies on emerging

approaches to staffing, outsourcing and managing clinical trials outside of the European

and U.S. regions.

Clinical Affairs Excellence: Benchmarking Clinical Trial

Strategies To Ensure Medical Device Success in a Global

Marketplace

(POP-238)

Price:$6,000 Click here to view

online

This study will inform clinical affairs leaders at medical device companies on emerging

approaches to staffing, outsourcing and managing clinical trials outside of the European

and U.S. regions.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 71

Clinical Trial Excellence-Toolkit for Winning Investigators in a

Competitive Marketplace

(OP-105)

Price:$4,254 Click here to view

online

This report integrates best practices in winning clinical investigators in a competitive

marketplace into an easy-to-follow format. The toolkit is designed to aid managers in

their efforts to identify, select and recruit top investigators in their therapeutic areas.

Clinical Trial Excellence: The Science & Art of Winning

Investigators in a Competitive Marketplace

(OP-94)

Price:$6,500 Click here to view

online

This 129-page Best Practices Benchmarking™ report covers how companies can: 1)

increase the attractiveness and credibility of their studies through effective positioning;

2) identify KOLs and investigators for protocol design input and clinical trials; 3)

evaluate the commitment and qualifications of these investigators; 4) create effective

structures for both internal and external accountability; and 5) partner to leverage CRO

expertise.

Pharmaceutical and Diagnostic Companies: Can They Work

Together?

(SM-160)

Price:$2,709 Click here to view

online

Genetic discoveries and regulatory concerns have created an environment where

pharmaceutical companies need diagnostic industry partners to realize the full potential

of a product. Likewise, diagnostic companies could potentially reap great benefits from

partnerships in the form of increased development and marketing support for a new test.

This Best Practices Benchmarking® Report will help your organization understand the

various nuances involved in creating those successful partnerships.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 72

From Breakthrough to Blockbuster: Best Practices in

Communicating Clinical Trial Results

(SM-166)

Price:$5,362 Click here to view

online

Includes findings that will help your organization maximize the return on its clinical trial

investment through proven practices for effectively communicating clinical trial results.

Pharmaceutical companies that can leverage that investment by linking the benefits

shown in clinical trials to key products will gain significant advantage in the market.

Finding and Keeping Top Investigators: Best Practices in

Investigator Recruitment and Retention

(OP-85)

Price:$4,962 Click here to view

online

Leading pharmaceutical companies have sought ways to improve the communication of

the clinical trial benefits to potential investigators and patients. From motivating

investigators to participate in the research to driving patients into the study, leading

companies employ best practices to achieve these objectives through excellent clinical

communications.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 73

Manufacturing, Quality and Regulatory Operations

Best Practices in Managing Customer Complaint and Resolution

Systems at Medical Device Firms

(PCS-213)

Price:$4,800 Click here to view

online

This benchmarking report highlights the winning strategies used by top medical device

companies to collect valuable insights from customer feedback and drive business

improvements in the global marketplace, specifically the United States, European Union,

Australia and Japan by streamlining their customer complaint and resolution systems.

Benchmarking Quality in the Biopharmaceutical & Medical

Device Sector

(POP-287)

Price:$10,000 Click here to view

online

This benchmarking report probes how Quality organizations can move beyond simply

ensuring product safety and compliance and create enterprise value. Specifically, it

establishes benchmarks around integrating quality into the organization’s strategic focus

and priorities; structure of Quality groups; utilization of digital technology; management

of quality for GLP, GCP, GMP and pharmacovigilance. It also delivers benchmarks

around Quality staffing and spend levels; supplier management; audit and risk assessment;

CAPA; and outsourcing.

Benchmarking Regulatory Affairs Staffing & Performance

Excellence in Medical Devices

(POP-272)

Price:$6,800 Click here to view

online

This study establishes benchmarks around performance levels, approaches and boundaries

- as well as captures leading insights about high-performance in the Regulatory Affairs

function at medical device companies. In particular, it identifies critical performance

indicators for regulatory budget, staffing, submissions trends, management factors, critical

regulatory roles, responsibilities and off-shoring/outsourcing trends. Also, it identifies

current and future trends shaping the Medical Device Regulatory Affairs function.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 74

REMS Excellence: Models & Trends in Supporting REMS

Program Success

(POP-270)

Price:$3,000 Click here to view

online

This study was conducted to identify how biopharmaceutical and medical device

companies implement successful REMS plans for newly-approved products in the U.S.

market. It provides insights around the structure and responsibilities of REMS teams, use

of internal and external resources to support REMS programs, physician/ distributor

compliance on ETASU, current challenges in REMS communication plans and innovative

REMS approaches for new products.

Benchmarking BioPharma Quality and CAPA Processes

(POP-261)

Price:$6,200 Click here to view

online

This study is designed to assist biopharmaceutical companies in achieving top-tier

performance in three important areas critical to Quality: CAPA Process Management,

CAPA Performance Benchmarks and Quality Resource Management. Research findings

will serve as a benchmark for Quality leaders in building a strong CAPA system and

thereby developing a robust quality function, within tight budgets.

Benchmarking Medical Device Quality 2014-15: Managing Cost

While Ensuring Quality & Safety

(POP-257)

Price:$7,500 Click here to view

online

This study seeks to explore how leading medical device companies are defining and

allocating Quality spend, identifying factors that impact spending levels, and investing in

future mission-critical Quality activities. Research findings provide evidence-based

benchmarks for Quality spending, staffing, change request levels, outsourcing, software

quality, inspections, lab testing, complaint management, trend insights and more.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 75

Benchmarking Quality: How Medical Device & Diagnostics

Companies Manage Cost Effectiveness while Ensuring Quality &

Safety

(POP-247)

Price:$5,675 Click here to view

online

This study delivers comprehensive survey benchmarks on how medical device companies

are defining and allocating Quality spend, identifying factors that impact spending levels,

and investing in future mission-critical Quality activities.

Best Practices in Crisis Management & Business Continuity for

BioPharma Manufacturing and Supply Chain Operations

(POP-244)

Price:$6,700 Click here to view

online

This study examines how world-class companies optimize their Business Continuity and

Crisis Management groups and how their response plans fare when faced with major

disasters or operating disruptions.

Risk Mitigation Excellence: Innovative Models & Trends in

Supporting REMS & RMP Programs

(POP-242)

Price :$4,450 Click here to view

online

This study examines how leading organizations build and execute successful Risk

Evaluation & Mitigation Strategy (REMS) programs for products in the U.S. marketplace.

The study also provides key insights into how market research groups support high-

performing REMS teams, while highlighting collaboration opportunities with Risk

Management Plan (RMP) teams working on European products.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 76

Quality Staffing & Performance: Ensuring Quality & Safety

While Managing Cost Effectiveness for Medical Device Companies

(POP-241)

Price:$7,000 Click here to view

online

This study provides insights into how medical device companies are mobilizing resources

to support meeting quality standards and regulations throughout the product life cycle.

The study establishes meaningful metrics around Quality cost and staffing as well as

organizational structure for the function in the U.S. and globally.

Best Practices for Valuing Internal Consulting Organizations

(POP-227)

Price:$3,700 Click here to view

online

This study identifies the practices that internal consulting groups can use effectively to

measure their performance and to communicate their value to senior leadership.

Optimizing Staffing and Resources in the Records & Information

Management Field

(POP-221)

Price:$3,975 Click here to view

online

This report discusses the Records and Information Management (RIM) leaders today face

multiple challenges, both in adopting new technologies and extending their services to

encompass electronic records formats. To evaluate their progress in meeting these

challenges, RIM executives need to understand whether their organizations are keeping

pace with those at similar companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 77

Driving Productivity and Minimizing Rework in the Quality

Control Laboratory

(OP-80)

Price:$3,030 Click here to view

online

The study examines staffing levels, structures, sample testing and documentation

processes, performance indicators and innovative workflow technologies of leading

pharmaceutical quality-control laboratories.

Pharmaceutical Manufacturing: Cost, Staffing & Utilization

Metrics

(OP-89)

Price:$2,600 Click here to view

online

This study compares efficiency metrics at world-class pharmaceutical manufacturers.

Metrics include conversion costs, staffing levels by function and management

responsibilities, capacity utilization on production lines, quality control efficiency, and

levels of automation.

The Quality Function: Structures, Staffing and Execution

(OP-88)

Price:$3,445 Click here to view

online

This study reveals the systems, approaches and practices of seven pharmaceutical and

medical device companies known for exceptional quality execution. The report contains

benchmark metrics, managerial observations and trend analysis to help companies

improve quality.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 78

Optimizing the R&D Quality Organization

(OP-95)

Price:$2,490 Click here to view

online

This study will aid companies in making informed budget, resource allocation and process

improvement decisions.

Best Practices for Post-Marketing Surveillance of Adverse Events

within the U.S.

(POP-230)

Price:$2,895 Click here to view

online

This study examines the best practices for post-marketing surveillance within the United

States, as well as the processes for assessing reports of adverse events, follow-up

activities and compliance training.

Building an Effective Regulatory Relationship with the FDA

(OP-104)

Price:$7,000 Click here to view

online

This study delivers benchmarks and insights that identify approaches for understanding

and effectively interacting with the FDA. The study also includes insights gleaned from

interviews with 13 Regulatory executives who boast extensive experience with NDAs

and the FDA.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 79

Regulatory Affairs Excellence: Staffing & Performance in Medical

Device Companies

(POP-240)

Price:$6,500 Click here to view

online

This study establishes meaningful metrics and insights around the structure, activities,

roles and responsibilities of Regulatory Affairs groups at medical device companies. The

study also provides recent spend and staffing trends of regulatory affairs in medical device

sector, including the use of outsourcing and off-shoring.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 80

SALES AND MARKETING

Best Practices in Innovating within Market Research to Reach

Consumers: How New Tools, Technologies and Approaches

Improve Understanding and Communicating with Consumers

(PSM-299)

Price:$7,600 Click here to view

online

This cross-industry benchmarking study identifies current and evolving approaches for

qualitative and quantitative consumer marketing research techniques and tools. It also

reviews which quantitative research approaches market research leaders are currently

utilizing most and why

Consumer Marketing Research Innovation: Assessing New

Tools, Technologies and Approaches to Understand and

Communicate with Consumers

(PSM-296)

Price:$7,400 Click here to view

online

This study examines the changing landscape for qualitative and quantitative research. It

also reviews which quantitative research approaches market research leaders are

currently utilizing most and why.

Best Practices in Leveraging Employee Insights to Produce

Cutting-Edge Market Research

(PSM-295)

Price:$4,500 Click here to view

online

This study examines how leading global companies leverage their employees in

conducting market research. The study provides Market Research executives, managers

and supervisors with qualitative insights and quantitative metrics around the use of

employees for Market Research.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 81

Marketing Services Excellence: Driving Costs Down &

Effectiveness Up

(PSM-289)

Price:$5,750 Click here to view

online

This study investigates how companies are effectively structuring and operating the

Marketing Services function within an environment that is characterized today by

increasing globalization and shrinking resources.

Mastering Digital Marketing Structure & Strategy:

Transforming Multi-Channel Marketing

(PSM-285)

Price:$5,175 Click here to view

online

The study distills winning strategies for Digital Marketing activity management,

staffing, and budget allocation to help executives manage their service costs and better

serve their business units and their products.

From Classroom to Boardroom: Training Can Propel Market

Researchers from Order-Takers to Trusted Business Advisors

(PSM-284)

Price:$6,050 Click here to view

online

This study to probe critical experiences, winning strategies and important resource

trends regarding how best to develop and deploy Market Research Training and

Development in today’s increasingly complex global marketplace with ongoing

resource constraints.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 82

Best Practices for Ensuring Internal Communication

Excellence: Increase Organizational Effectiveness

(PSM-275)

Price:$2,500 Click here to view

online

This study explores the most effective and preferred communication strategies for

reaching internal executives. The study also seeks to help companies assess their

current internal communication strategies with that of benchmark class companies.

Internal Communication Excellence: Engaging Middle

Management to Align with Senior Leadership and Energize the

Front Line

(POP-243)

Price:$1,950 Click here to view

online

This study highlights the winning approaches, tools, and technologies that help

leadership effectively communicate to and through middle management. Specifically,

this study measures the effectiveness of different communication message types,

channels used, and sending frequencies.

Building & Sustaining Impactful Competitive Intelligence

Organizations

(SM-175)

Price:$7,995 Click here to view

online

This study can help executives learn how top corporate competitive intelligence

organizations use data to drive strategy and market success. To determine how best-in-

class companies proactively manage their CI functions to sustain efficiency and

profitability, Best Practices, LLC researched several major topic areas: (1) creating and

communicating CI value, (2) optimal structure and alignment, (3) resource levels, (4)

key primary and secondary intelligence.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 83

Best Practices in B2B Communications: How to Effectively

Reach Core Decision-Makers

(PSM-274)

Price:$2,500 Click here to view

online

This study explores the most effective and preferred B-2-B channels & tools of

communication, optimum communication frequencies for B-2-Bcommunications.

Specifically, this new study benchmarks the tools and usage frequency executives are

making use of for external communication.

Best Practices in Competitive Intelligence: Policies & Guidelines

that reduce Corporate Risks

(PSM-260)

Price:$4,000 Click here to view

online

This study identifies the key benchmarks of world-class companies for optimizing CI

operations and working with the Legal department to develop policies. CI leaders can

use this research to help create or maintain policies and guidelines regarding CI

operations as well as to compare their data collection practices and resource/structural

benchmarks with those of leading organizations.

Communications Excellence: Optimizing Group Structure &

Operations

(PSM-254)

Price:$8,000 Click here to view

online

This study identifies how leading companies structure their internal and external

communication groups to focus on the entire corporation or support their specific

business units. The best practices, current trends and insights in this study will help

companies compare their current strategies with that of benchmark practices at leading

companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 84

Corporate Affairs Excellence: Optimizing Group Structure &

Operations

(PSM-251)

Price:$3,000 Click here to view

online

This study help executives better understand the corporate affairs services and identify

key benchmarks in corporate affairs structures and operations.

Government Affairs & Public Policy Excellence: Optimizing

Group Structure & Operations

(PSM-252)

Price:$5,600 Click here to view

online

This study will help executives’ government affairs functions to better support the

entire business operation.

Advocacy Excellence: Optimizing Group Structure &

Operations

(PSM-253)

Price:$5,100 Click here to view

online

This study identifies the key trends, best practices, metrics and valuable insights into

the evolution of advocacy groups. Also, the study covers areas such as group’s

structure, service and staffing strategies to support its success with partners and

internal customers.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 85

Internal Communications Excellence: Optimizing Group

Structure & Operations

(PSM-255)

Price:$4,900 Click here to view

online

This study understands how leading companies structure their internal communication

groups to focus on the entire corporation or support their specific business units.

External Communications Excellence: Optimizing Group

Structure & Operations

(PSM-256)

Price:$5,100 Click here to view

online

This study understands how leading companies structure their external communication

groups to focus on the entire corporation or support their specific business units. The

study will help companies compare their current strategies with that of benchmark

practices at leading companies.

Best Practices for Using Social Media To Drive Business

Outcomes

(PSM-259)

Price:$3,500 Click here to view

online

This study identifies how companies use Social Media tools in their business

environment, the opportunities and risks associated with Social Media applications as

well as requirements for managing their use.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 86

Trends and Future Directions for the High Performing District

Sales Manager: A Comparative View from 2007 and 2009

(PSM-247)

Price:$6,500 Click here to view

online

This study can help executives define the most important current and future roles of the

district sales manager to drive superior sales productivity and growth.

Managed Care Pull-Through Excellence: From Formulary

Access to Increased Market Share

(SM-187)

Price:$7,000 Click here to view

online

This study encompasses current pull-through operating tactics and strategies used by

account managers, sales leaders and brand executives, helpful for identification and

closure of performance gaps in pull-through organizations’ processes, programs and

activities.

Managing Markets Account Management: Assessing the

Performance of Account Executives

(PSM-240)

Price:$4,210 Click here to view

online

This study identifies common performance measurement practices across geographies

and hierarchy, provide insight into effective evaluation of the function and determine

measures that drive functional success.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 87

Developing Managed Care Pull-Through Excellence

(PSM-241)

Price:$5,200 Click here to view

online

This study will enable pharmaceutical, bio-pharma and medical device company

leadership to identify program gaps, uncover insights and discover successful best

practices to share with their employees.

Best Practices in Utilizing Health Outcomes Data

(PSM-236)

Price:$4,000 Click here to view

online

This study aims to discover and collect best practices in how companies use and

review the use of Health Outcomes data in promotional/commercial settings.

Using Public Relations to Launch, Grow and Extend your

Brands

(SM-181)

Price:$6,800 Click here to view

online

This study identifies the most current and effective PR tools and calls-to-action, and

explores how top companies align these tactics with each stage of a product’s lifecycle.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 88

Managed Markets Market Research: Effective Structures &

Activities for Gaining Maximum Payer Access & Insight

(PSM-233)

Price:$3,995 Click here to view

online

This study examines the corporate structures and activities for Managed Markets

market research (MMMR) that are most effective for gaining payer insights.

Rewarding & Recognizing Top-Performing Sales People

(PSM-224)

Price:$5,995 Click here to view

online

This report highlights the key benchmark metrics and executive insights to assess

current trends and future directions of rewards and recognition programs targeting top-

performing sales representatives.

Performance Benchmark: Optimizing Marketing Staff Levels to

Drive Growth

(PSM-232)

Price:$3,500 Click here to view

online

This report examines Marketing Staffing and Activity versus growth and margin rates

across three segments - Branded Bio-pharma Rx Products, Medical Devices, and

Generic Products. The study would help to aid marketing organizations with direction

for strategic and tactical marketing activities to support their product portfolios in

optimizing growth and profitability rates.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 89

The High Performing Pharmaceutical District Sales Manager:

Current Trends & Future Directions

(SM-178)

Price:$7,895 Click here to view

online

This report highlights the most important current and future roles of the DM in driving

superior productivity and continued growth for their companies and also identifies the

key trends impacting the DM function, examines the extent of change in current sales

force models, investigates DM readiness for change and provides best practices

companies are using to help DMs retain their effectiveness in the new marketplace.

Credit & Collections Management in the Manufacturing

Industry

(POP-222)

Price:$1,495 Click here to view

online

This report examines how the credit and collections function within a manufacturing

company is best managed to create the greatest efficiencies and service.

Developing the High-Performance Market Research Function

(SM-169)

Price:$7,949 Click here to view

online

This report examines how dozens of companies have created exceptional market

research operations by presenting proven tactics to improve the impact, influence and

efficiency of the market research function.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 90

Pharmaceutical Sales Training: Turning New Hires into Top

Performers

(SM-171)

Price:$4,854 Click here to view

online

The findings in this study provides a comprehensive look at sales training delivery,

content, budgets and trends at leading pharmaceutical companies across the globe.

Based on the perspectives of 24 sales training leaders at a diverse group of 19

pharmaceutical, biotechnology and medical device companies.

Managing the Competition: Turning Competitive Intelligence

into Strategy

(SM-157)

Price:$7,502 Click here to view

online

Learn how top corporate competitive intelligence organizations use competitor data to

drive strategy and market success.

Cross-Industry Sales Force Excellence

(SM-172)

Price:$3,615 Click here to

view online

This study focused on producing key operational benchmarks and allows sales leaders

to better inform their strategic and tactical decision-making.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 91

Best Practices in Managing Public Relations

(SM-154)

Price:$900 Click here to view

online

Manage staffing and budgets for your external affairs department, as well as assign

proper roles and responsibilities.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 92

BUSINESS OPERATIONS

Best Practices in Building Your Corporate Value Proposition

(POP-250)

Price:$2,900 Click here to

view online

This study helps corporate leadership understand the importance of a corporate brand.

Branding is the strategic process of establishing both the tangible and intangible

attributes to differentiate your company and give it focus to consumers and others.

Integrating Quality into Business Systems for High

Performance

(OP-103)

Price:$4,725 Click here to

view online

This benchmarking report offers practices, operational methods and performance

metrics from over 30 quality organizations that have successfully integrated their

quality function into day-to-day business operations drastically contributing to their

bottom line efficiencies.

Best Practices for Post-Marketing Surveillance of Adverse

Events within the U.S.

(POP-230)

Price:$2,895 Click here to view

online

This study examines the best practices for post-marketing surveillance within the

United States, as well as the processes for assessing reports of adverse events, follow-

up activities and compliance training.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 93

Best Practices in Building Global Capacity for Corporate

Teams

(POP-231)

Price:$4,200 Click here to view

online

Best Practices, LLC launched this timely study that uncovers the tools the techniques

that top companies use to function effectively on a global basis and to improve the

performance of their global teams and networks.

Best Practices for Valuing Internal Consulting Organizations

(POP-227)

Price:$3,700 Click here to view

online

This study identifies the practices that internal consulting groups can use effectively to

measure their performance and to communicate their value to senior leadership.

Driving Raw Material and Packaging Material Productivity

Excellence

(OP-102)

Price:$3,687 Click here to view

online

This study seeks to understand how leading manufacturing companies achieve

productivity gains through system approaches and innovations that reduce raw

material and packaging material costs.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 94

Budget and Staffing Excellence 2005 - 2006: Benchmarking the

Resources Required to Drive Productivity and Growth

(OP-101)

Price:$7,995 Click here to view

online

This report allows companies to critically evaluate their 2006 budgets and staffing

levels in order to enhance organizational efficiencies. Budgeting and staffing data

compiled for this study was collected from 72 leading companies (see participant list

below). Many of the companies provided data for multiple business functions. On

average 18 companies participated in each study and make up the benchmark class.

Improving the Quality Function: Driving Organizational

Impact & Efficiency

(POP-219)

Price:$3,834 Click here to view

online

Companies across various industries can use information uncovered in this study to

benchmark and improve their performance in critical quality areas such as:

Organizational Size and Management Structure; Risk Measurement and Management;

Organizational Impact, Value and Performance. This 87-slide presentation is based on

in-depth cross-industry surveys and interviews with executives at the world's leading

companies, with special segment analysis for the Food & Beverage industry.

Driving Efficiency and Effectiveness in Health & Safety

Organizations

(OP-96)

Price:$3,852 Click here to view

online

This report provides H&S managers with specific examples, more than 180 metrics

and recommendations on how to identify and close performance gaps not only to

performance metrics but also to processes and best practices.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 95

Excellence in Pharmaceutical Contracting & Pricing

(POP-209)

Price:$1,878 Click here to view

online

Insights revealed in this 63-slide presentation will guide development of cost-effective

contracting centers with metrics for cycle time, volume and complexity of work,

staffing, training and pricing and payment accuracy. The report also looks at impacts of

health care legislation on contracting groups as well as risk mitigation methods and

contract automation.

Identifying Cost Savings: Metrics for Corporate Financial

Shared Services

(POP-216)

Price:$1,794 Click here to view

online

Identify key benchmarks for developing a leading financial shared services

organization for your company. The 87-page presentation contains key metrics from 10

companies that have dramatically reduced the costs of building a shared services

central model.

Managing the Supply Chain: Communicating Value to Key

Constituencies

(POP-217)

Price:$1,320 Click here to view

online

This benchmarking study examines order management, distribution center and revenue

management processes and takes a comprehensive look on staffing efficiency, cost

structures, value-maximizing management metrics and tactics to effectively

communicate and deliver value.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 96

Lean, Six Sigma & TQM Project Success: Recent Case Studies

and Benchmarks

(OP-92)

Price:$1,190 Click here to view

online

This Best Practices Benchmarking Report offers a place to start by showcasing how

over 30 companies applied lean, six sigma and total quality management (TQM)

methods and the results of these efforts.

Merger and Acquisition Integration Intelligence

(OP-73)

Price:$4,000 Click here to view

online

Create superior business growth and value for stakeholders by mastering the five key

areas of integration.

Supply Chain Management Best Practices

(OP-87)

Price:$3,180 Click here to view

online

This study looks across the entire supply chain to deliver more than 20 detailed

performance metrics and over 40 best practices in on-time delivery, cycle time

reduction, cost control, inventory carrying costs, fill rates, return rates, lead time, cash-

to-cash conversion, days sales outstanding, days payables outstanding, outsourcing,

Internet tools, and more.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 97

Optimizing Manufacturing Operations: Structuring for Success

(OP-82)

Price:$1,121 Click here to view

online

This study reveals how leading companies manage manufacturing structure and

performance issues, including staffing resources, management layers and spans of

control.

Remanufacturing Operations: Managing Resources and

Structure to Streamline Processes

(OP-83)

Price:$1,121 Click here to view

online

This study analyzes key remanufacturing processes and management issues, including:

management structure and departmental organization, developing front-line

supervisors, and tracking value-added measurements.

Optimizing Plant Operations and Maintenance Staffing, Roles

and Budgets

(OP-78)

Price:$1,010 Click here to view

online

Structure your plant operations and maintenance organization to support continued

growth.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 98

Best Practices in Health and Safety Management

(OP-79)

Price:$1,952 Click here to view

online

Determine roles, staffing levels and budget requirements for your health and safety

organization.

Best Practices in Order Management

(OP-69)

Price:$2,000 Click here to view

online

Improve your order-to-receipt process with tightly integrated order entry, processing,

and forwarding.

Developing a Balanced Scorecard of Performance Measures

(OP-67)

Price:$780 Click here to view

online

Develop a balanced scorecard to focus your company’s performance improvement

initiatives and quality programs.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 99

Best Practices in Resource Allocation

(OP-68)

Price:$1,179 Click here to view

online

Allocate limited resources to optimize economic returns and meet business objectives.

Master budgeting, capital outlays and other related processes.

Best Practices in Supply Base Management

(OP-70)

Price:$1,500 Click here to view

online

Supply base management is the art of getting the most out of your suppliers, and this

study details that art by providing insights into supplier selection, oversight and

enhancement. The findings from this study will help in achieving two ultimate

business goals: reducing costs and fostering productive relationships.

Benchmarks for Excellence in Hotel Management: A Best

Practices Analysis for the Caribbean Market

(OP-99)

Price:$1,100 Click here to view

online

This benchmarking report offers insights and guiding practices for hotel managers who

seek to improve or redesign internal operations with the goal of gaining and retaining

customers; building a stable, service-oriented workforce; and optimizing overall hotel

profitability.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 100

Benchmarks for Excellence in Caribbean Retail Financial

Services

(OP-100)

Price:$1,100 Click here to view

online

This report offers insights into the critical need for a cohesive interplay among back-

office staff and frontline employees for building and supporting customer

relationships. Moreover, clear-headed marketing strategies, targeted human resources

initiatives, as well as technology consolidation and training emerged as essential

aspects of a holistic customer service experience.

M&A Integration Excellence

(POP-224)

Price:$7,000 Click here to view

online

This report examines winning bio-pharmaceutical M&A integration strategies to

provide field benchmarks, lessons learned insights and best practice observations

regarding the strategic combination of biotechnology and pharmaceutical assets to

optimize ROI.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 101

CUSTOMER SERVICE

Best Practices in Managing Customer Complaint and Resolution

Systems at Medical Device Firms

(PCS-213)

Price:$4,800 Click here to

view online

This benchmarking report highlights the winning strategies used by top medical device

companies to collect valuable insights from customer feedback and drive business

improvements in the global marketplace, specifically the United States, European

Union, Australia and Japan by streamlining their customer complaint and resolution

systems.

Building a World-Class Call Center: Performance Metrics,

Operations, Structures & Trends at Consumer/OTC Companies

(PCS-212)

Price:$4,250 Click here to

view online

This study identify performance benchmarks for the size, cost, service delivery

efficiency, structure, leadership, processes, technology, and operations of call center

organizations for consumers/ OTC companies within pharmaceutical and related

industries.

Warranty Management Excellence: Measuring Performance

through Product Return Data

(POP-237)

Price:$4,080 Click here to view

online

This study enables warranty management and quality teams to assess organizational

competitiveness, compare return-rate performance on key product families, and

improve warranty strategy.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 102

Customer Complaint Resolution Excellence: Capturing Insights

to Drive Business Improvements

(PCS-210)

Price:$3,550 Click here to

view online

This study examines complaint resolution excellence, focusing on the areas of service

claim resolution performance and the reduction of overall complaint volume. The

study also probes key strategies and tactics for translating Voice-of-the-Customer and

customer complaint data into business insights and improvements across

organizational channels.

Benchmarks for Excellence in Account Management

(PCS-208)

Price:$1,362 Click here to

view online

This 47-slide presentation will guide teams to develop cost-effective account

management centers, drive customer growth and loyalty, maximize return on

investment and effectively justify costs incurred to their internal customers.

Call Center Excellence: Customer & Performance Management

(PCS-209)

Price:$3,900 Click here to

view online

This study probes critical call center systems that support productivity, effectiveness,

service, and execution excellence to help companies better serve these products and

manage key customer groups.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 103

Transforming Contact Centers into High-Performing Sales

Channels: Building Service that Sustains Sales

(CS-63)

Price:$4,938 Click here to

view online

This report identifies the winning tactics and lessons learned of service-to-sales call

centers that have begun to drive revenue growth through superior hiring, training and

management of call center staff.

Managing World-Class Call Centers: Site Visit Findings

(CS-50)

Price:$2,490 Click here to view

online

Our most comprehensive call center report! Improve processes, performance

measurement, and human resource management to transform your call center into a

world-class customer service tool.

Achieving World-Class Customer Service

(CS-56)

Price:$2,490 Click here to view

online

Be a market leader in the competitive Internet market. Drive customer satisfaction

and retention with a world-class customer service foundation.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 104

HUMAN RESOURCES

HR Resourcing Excellence Series

(HR-62)

Price:$13,350 Click here to

view online

This report provides reliable benchmark data for specific HR services to validate your

company’s HR investment and service levels relative to other Fortune 500

organizations. It provides comprehensive performance and cost benchmarks for HR

functions in large organizations for six core HR service areas: Staffing Services, Costs

& Effectiveness; Domestic Mobility; Global Mobility; Leave of Absence

Administration; Corporate Medical Services Administration; Workers’ Compensation.

Commercial On-Boarding Excellence: Bringing New Employees

Up To Productivity Quickly and Effectively

(PHR-213)

Price:$5,885 Click here to

view online

This study assesses how world-class companies optimize their Commercial On-

boarding training and development in a way that is cost-conscious but can support the

aggressive goals of the organization.

Communications Excellence: Tactics Used by Executives to

Increase Organizational Effectiveness

(PSM-270)

Price:$4,000 Click here to

view online

This study identifies the most effective external and internal communication strategies

and tactics and how people best utilize various communication formats to achieve

organizational objectives.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 105

Driving Growth & Talent Retention through Pay for

Performance

(POP-245)

Price:$4,500 Click here to

view online

This study investigates how compensation organizations at leading global companies

are structuring and implementing pay for performance annual bonus programs to

reward top performers and retain talent in today's environment of shrinking resources

and increasing talent competition.

Best Practices for Developing World-Class Engineering Talent

(POP-236)

Price:$4,500 Click here to

view online

This study outlines innovative, cost-effective and world-class practices, processes and

tools that a company can adopt to ensure that the workforce continues to meet its

growth objectives within the current market.

Corporate Library Services Benchmarks: Key Activities &

Resource Levels

(POP-235)

Price:$2,798 Click here to

view online

This study identifies best practices, processes and quantitative benchmarks that

libraries can use to compare their cost, staffing, scope, volume and methods of library

services delivery with those provided at leading U.S. and multinational companies.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 106

Effective Policies & Procedures for Managing the Workforce

during a Flu-Like Pandemic

(HRS-1)

Price:$1,800 Click here to

view online

This study was designed to gain insights into what policies or procedures that

organizations in the U.S. have developed to manage their workforces during a flu-like

pandemic. Disaster planning and personnel executives from all industries can use this

research to compare - or begin creating - their own attendance and pay policies to

address flu-like pandemic.

Best Practices for Developing Critical Engineering Talent

(PHR-212)

Price:$3,500 Click here to view

online

This study identifies successful engineering development practices that could be

adopted to help optimize talent development, recruiting and retention efforts. The study

will also help executives plan and implement changes needed to reinforce engineering

talent development.

Best Practices in Recruiting for Medical Education Programs

(PSM-238)

Price:$3,895 Click here to

view online

This report identifies emerging trends in recruiting attendees for medical education in

general and non-CME programs in particular. Additionally, this study seeks to

understand industry norms for attendance goals versus actual attendance, average time

for recruitment effort, effective recruiting methods and other operational activities.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 107

Optimizing Staffing and Resources in the Records &

Information Management Field

(POP-221)

Price:$3,975 Click here to

view online

This report discusses the Records and Information Management (RIM) leaders today

face multiple challenges, both in adopting new technologies and extending their

services to encompass electronic records formats. To evaluate their progress in meeting

these challenges, RIM executives need to understand whether their organizations are

keeping pace with those at similar companies.

Corporate University Excellence: Creating a Robust and Flexible

Workforce

(HR-61)

Price:$825 Click here to

view online

This 28-page report highlights corporate universities at six leading companies from six

different industries. Specifically, this research uncovers best practices in building the

business case for a corporate university, experiences in competency development, and

best uses of technology and how to measure the effectiveness of a corporate university.

Benchmarking Resources and Complexity of Benefits Functional

Area

(PHR-210)

Price:$1,995 Click here to

view online

This study benchmarks the Resources and Complexity of Benefits Functional Areas at

20 leading firms. The study benchmarks effective organizational structure and

complexity, operation and delivery, vendor management, compliance and customer

service for savings, pension, stock options, and health & welfare administration, using

metrics that provide valuable information for executive to improve the efficiency of

their programs.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 108

Excellence in Workers' Compensation Program Administration

(PHR-209)

Price:$1,295 Click here to

view online

Workers' Compensation represents a major potential cost to employers with employee

replacement costs averaging $10,000. Companies across various sectors, including

manufacturing and aerospace and defense can use this information to evaluate the

administration of their workers' compensation programs.

Corporate Medical Services: Administration Excellence

(PHR-208)

Price:$2,495 Click here to

view online

Effective management of corporate medical services programs is essential to

maintaining low costs. Companies across various industries can use this information to

evaluate the effectiveness of their corporate medical services and occupational medical

programs in order to minimize the costs of these programs.

Benchmarking HR Service Center Processes

(PHR-207)

Price:$2,295 Click here to

view online

Based on an in-depth survey of Human Resources executives at 19 companies, this

research sought to identify top-down and bottom-up benchmarks for efficiency and

productivity HR services. The 65-slide presentation captures staffing, structure, cost and

productivity metrics for 10 critical HR Service Center processes.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 109

Excellence in Leave of Absence Administration

(PHR-206)

Price:$1,295 Click here to

view online

Development of cost-effective leave of absence and FMLA administration with metrics

for program cost and productivity, structure and organization, type and length of leaves,

extent of automation, process cycle time.

Optimizing Human Resources Organizations: Managing

Staffing, Roles and Budgets

(HR-54)

Price:$2,100 Click here to view

online

Structure your human resources organizations to predict growth needs and allocate

staffing and budget resources accordingly.

Achieving Superior Staffing Performance

(HR-56)

Price:$3,468 Click here to

view online

This report takes a hard, data-driven look at improving key performance indicators –

such as time to fill requisitions, offer acceptance rate and new hire time to start – while

fulfilling basic requirements such as workplace diversity.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 110

Best Practices in Career Path Definition and Succession Planning

(HR-50)

Price:$1,994 Click here to view

online

Manage your "corporate benches" to meet company needs with successful career path

and succession planning systems.

Driving Growth Through Recruiting Excellence: Best Practices

in Recruitment and Selection

(HR-52)

Price:$2,088 Click here to

view online

Target rich sources of candidates and implement innovative recruiting techniques to

successfully court highly qualified individuals.

Relocation Excellence: Maintaining Employee Productivity

(HR-53)

Price:$2,088 Click here to

view online

Maintain productivity during periods of transition by managing employee relocation

and redeployment processes.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 111

Achieving HR Administration Excellence – Shared Services,

Outsourcing and Cost Reduction

(HRS-57)

Price:$6,182 Click here to

view online

Research bundle provides a full look at the HR Administration function, with a focus on

HR Service Center administrative processes and management of corporate Leave of

Absence programs. Bundle includes: Free copy of HR-54, 1-year membership to the

HR Best Practice Database, and one 1-hour analyst briefing.

Achieving Excellence in University Recruiting

(HRS-59)

Price:$5,500 Click here to

view online

In this environment, staffing executives who are responsible for university hiring need

to understand their program position relative to other companies through comparing

performance metrics, processes and best practices. This benchmark package is designed

to meet that need. It includes: A rapid custom analysis of your university recruiting

program data; Hiring Top Talent: Best Practices in University Recruiting; Features of

Winning University Recruiting Websites.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 112

EXCELLENCE SERIES

Supply Chain Excellence Series: Improving the Bottom Line

(POPS-217)

Price:$14,740 Click here to

view online

Developed from surveys and interviews of more than 100 supply chain and supply

base executives from top-flight companies and containing more than 300 best

practices, benchmarks, narratives, strategies and tactics for driving supply chain value,

this series is a start-to-finish guide for supply chain excellence. Covered in granular

detail, yet designed as a quick reference, this series can be customized to meet your

supply chain needs.

Market Research Excellence: Research and the Unfair

Competitive Advantage

(SMS-169)

Price:$20,735 Click here to

view online

Best Practices’ Market Research series highlights best practices in market research.

Get extensive insight from over 85 companies in dozens of industries. Learn how

Bayer, Eli Lilly, Merck and Johnson and Johnson optimize market research group

structures, market research performance processes and market research staff.

This offering includes 3 major current reports on market research and intelligence plus

access to our Best Practices Pharma Database.

Clinical Trial Excellence

(OPS-85)

Price:$23,100 Click here to

view online

This Best Practices Benchmarking™ toolkit uncovers how clinical operation leaders

shrink study times, reduce costs, improve study quality, and move development-stage

products more rapidly toward the marketplace. Research metrics, process insights and

executive interviews probe three operations required for high performance: 1)

recruiting high-performing investigators, 2) clinical investigator relationship

management systems, and 3) best practices in communicating the value of clinical

trials to potential investigators.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 113

R&D Quality Assurance

(OPS-95)

Price:$21,100 Click here to

view online

A must-have for all pharmaceutical, biotech and medical device manufacturing

executives, this Best Practices' R&D Quality Assurance bundle tells you everything

you need to know about quality. Topics covered in-depth by this research include:

ASQ auditing certification, utilizing Manufacturing Technical Services (MTS), quality

control efficiency, automation, and streamlining workflow processes.

Pharma Thought Leadership: Be a Thought Leader, Manage

Influential Organizations, Launch a Winner

(SMS-156)

Price:$18,400 Click here to

view online

Best Practices’ Pharma Thought Leadership series examines thought leadership in the

context of patient advocacy while creating effective relationships and global product

launches. This is a virtual how-to guide of preparing the market for product launch by

utilizing professional and advisory relationships while managing global thought

leaders as well as payer influencers. The thought leader management process is clearly

described and examines CRO Partnerships, building brand credibility and productivity

& performance management.

Contact Center Excellence: Developing & Maintaining a World-

Class Contact Center

(CSS-63)

Price:$17,928 Click here to

view online

A must-have for all contact center executives, this series is critical for driving call

center success. Through extensive interviews, benchmark surveys and multiple site

visits, this series highlights the tactics used by some of the world's top companies to

develop and implement efficient and high-quality call centers as well as transition

existing customer service centers into high-sales performers.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 114

EXCELLENCE SERVICES

Medical Affairs Excellence Services

(OPS-1)

Price on

Request Click here to

view online

These excellence services allow executives to gain strategic insight and successful

approaches for competitive performance in medical affairs functions. The study lays

key focus on gauging market attention, utilizing health outcomes, scientific

publications strategy, educating physicians, key opinion leaders, patient advocacy and

clinical developments.

New Product Planning Excellence Services

(SMS-9)

Price on

Request Click here to

view online

These excellence services are specifically designed to provide comprehensive

coverage on effective strategies and tactics in new product planning. Pharmaceutical

executives can use this benchmarking research to learn best practices in New Product

Planning management and discover how they can maximize launch activities in

competitive markets.

Thought Leadership Excellence Services

(SMS-2)

Price on

Request Click here to

view online

These excellence services provide a comprehensive view on current trends, best

practices, bottle necks and key insights into managing thought leader relationships and

optimizing value from KOL management.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 115

Competitive Intelligence Excellence Services

(SMS-4)

Price on

Request Click here to

view online

These services contain valuable material for developing an effective and ethically

compliant Competitive Intelligence function within an organization. Managers and

executives in CI and CI-related groups can use these materials to compare critical

elements of their operations with those of leading firms and competitors.

Pharmaceutical Launch Excellence Services

(SMS-6)

Price on

Request Click here to

view online

These services contain valuable material for each phase of the product launch cycle.

Pharmaceutical executives and directors will find benchmarks useful for optimizing

resources and staff, identifying trends and gaining a better understanding of the

market, which will be beneficial in accomplishing their product launch objectives.

Market Research Excellence Services

(SMS-8)

Price on

Request Click here to

view online

These services contain valuable material for each level of the market research function.

Market Research executives and managers will be able to utilize these insights and

findings to develop high-functioning Market Research organizations.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 116

Pharma Quality Excellence Services

(OPS-2)

Price on

Request Click here to

view online

These services contain valuable material for executives of the pharmaceutical

organization to ensure quality compliance and drive operational efficiency. Executives

will find numerous resource-related issues addressed, while the execution level

managers will be able to create roadmaps and plans for accomplishing their objectives

in key areas.

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 117

Ordering Options

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Benchmarking Reports Catalog

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Best Practices, LLC

BENCHMARKING REPORTS CATALOG LIST * Prices subject to change *

Prod # Human Resources Price

HR-49 Best Practices in Executive Communication $1,200

HR-50 Best Practices in Career Path Definition and Succession Planning $1,994

HR-52 Driving Growth through Recruiting Excellence $2,088

HR-53 Relocation Excellence: Maintaining Employee Productivity $2,088

HR-54 Optimizing Human Resource Organizations: Managing Staffing, Roles and Budgets $2,100

HR-56 Achieving Superior Staffing Performance $3,468

HR-60 U.S. Pharmaceutical Budget and Staffing Excellence: Benchmarking the Resources Required to Drive Productivity and Growth

$9,995

HR-61 Corporate University Excellence: Creating a Robust and Flexible Workforce $825

HR-62 HR Resourcing Excellence Series $13,350

HR-63 Managing Cross-Functional Teams for Pharmaceutical Product Commercialization Excellence $4,015

HRS-1

Effective Policies & Procedures for Managing the Workforce during a Flu-Like Pandemic $1,800

PHR-206 Excellence in Leave of Absence Administration $1,295

PHR-207 Benchmarking HR Service Center Processes $2,295

PHR-208 Corporate Medical Services: Administration Excellence $2,495

PHR-209 Excellence in Workers’ Compensation Program Administration $1,295

PHR-210 Benchmarking Resources and Complexity of the Benefits Functional Area $1,995

PHR-212 Best Practices for Developing Critical Engineering Talent $3,500

PHR-213 Commercial On-Boarding Excellence: Bringing New Employees Up To Productivity Quickly and Effectively $5,885

PHR-214 Best Practices in Developing a Structured Career Path for the Managed Markets Professional $2,500

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 119

Prod # Customer Service Price

CS-50 Managing World-Class Call Centers - Site Visit Findings $2,490

CS-56 Achieving World-class Customer Service - An Integrated Approach $2,490

CS-63 Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales $4,938

CS-64 Managing Service to Sales Cultural Transformation $4,718

PCS-208 Benchmarks for Excellence in Account Management $1,362

PCS-209 Call Center Excellence: Customer & Performance Management $3,900

PCS-210 Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements $3,550

PCS-211 Creating a World-Class Call Center in North America’s Current Healthcare Environment: Performance Metrics, Operations, Structures and Trends

$5,000

PCS-212 Building a World-Class Call Center: Performance Metrics, Operations, Structures & Trends at Consumer/OTC Companies

$4,250

PCS-213 Best Practices in Managing Customer Complaint and Resolution Systems at Medical Device Firms $4,800

Prod # Business Operations Price

OP-67 Developing a Balanced Scorecard of Performance Measures $780

OP-68 Best Practices in Resource Allocation $1,179

OP-69 Best Practices in Order Management $2,000

OP-70 Best Practices in Supply Chain Management and Partnerships $1,500

OP-73 M&A Integration Excellence $4,000

OP-78 Optimizing Plant Operations and Maintenance Staffing, Roles and Budgets $1,010

OP-79 Best Practices in Health and Safety Management $1,952

OP-80 Driving Productivity and Minimizing Rework in the Quality Control Laboratory $3,030

OP-82 Optimizing Manufacturing Operations: Structuring for Success $1,121

OP-83 Remanufacturing Operations: Managing Resources and Structure to Streamline Processes $1,121

OP-84 Pharma Technical Services: Structuring for Manufacturing Process Ownership $3,300

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 120

OP-85 Finding and Keeping Top Clinical Investigators: Best Practices in Investigator Recruitment & Retention $4,962

OP-87 Supply Chain Management Best Practices $3,180

OP-88 The Quality Function: Structures, Staffing and Execution $3,445

OP-89 Pharmaceutical Manufacturing: Cost, Staffing & Utilization Metrics $2,600

OP-92 Lean Six Stigma & TQM: Case Studies and Benchmarks for Service and Manufacturing $1,190

OP-93 Bolstering Product Portfolios: Resources, Structure and Process for Effective In-licensing Organizations $3,328

OP-94 Clinical Trial Excellence: The Science & Art of Winning Investigators in a Competitive Marketplace $6,500

OP-95 Optimizing the R&D Quality Organization $2,490

OP-96 Driving Efficiency and Effectiveness in Health & Safety Organizations $3,852

OP-97 Medical Affairs Excellence: Structuring, Aligning and Funding for Global Success $4,725

OP-98 Profitable Partnerships: Developing Excellence in Alliances $5,776

OP-99 Benchmarks for Excellence in Hotel Management: A Best Practices Analysis for the Caribbean Market $1,100

OP-100 Benchmarks for Excellence in Caribbean Retail Financial Services $1,100

OP-101 Budget & Staffing Excellence 2005-2006: Benchmarking the Resources Required to Drive Productivity and Growth $7,995

OP-102 Driving Raw Material and Packaging Material Productivity Excellence $3,687

OP-103 Integrating Quality into Business Systems for High Performance $4,725

OP-104 Building an Effective Regulatory Relationship with the FDA $7,000

OP-105 Clinical Trial Excellence-Toolkit for Winning Investigators in a Competitive Marketplace

$4,254

OP-106 Raising Disease State Awareness: Best Practices in Internal Brand Messaging for New Products $7,200

POP-209 Excellence in Pharmaceutical Contracting & Pricing $1,878

POP-216 Identifying Cost Savings: Metrics for Corporate Financial Services $1,794

POP-217 Managing the Supply Chain: Communicating Value to Key Constituencies $1,320

POP-219 Improving the Quality Function: Driving Organizational Impact and Efficiency $3,834

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 121

POP-220 Corporate Library Services: Benchmarks & Insights for Management Effectiveness $3,095

POP-221 Optimizing Staffing and Resources in the Records & Information Management Field $3,975

POP-222 Credit & Collections Management in the Manufacturing Industry $1,495

POP-223 Ensuring a Successful Product Launch through Effective Process and Authority Roles $3,490

POP-224 M&A Integration Excellence: What Bio-Pharma Companies Need to Know $7,000

POP-225 Pharmaceutical Science Excellence: CMC Activities, Resources and Performance $10,500

POP-226 Product Commercialization Excellence: Preparation and Management of Fixed-dose Combination (FDC) Drug Products

$5,100

POP-227 Best Practices for Valuing Internal Consulting Organizations $3,700

POP-228 Building Best-in-Class Capabilities for Medical Affairs $6,250

POP-229 Best Practices for Internal Communications Regarding Brands & Disease State $7,400

POP-230 Best Practices for Post-Marketing Surveillance of Adverse Events within the U.S. $2,895

POP-231 Best Practices in Building Global Capacity for Corporate Teams $4,200

POP-232 Fixed Dose Combination Products $4,100

POP-233 CRO Bioequivalence Strategies: Performance Metrics, Processes & Trends $3,500

POP-234 Pharma Bioequivalence Strategies: Performance Metrics, Processes & Trends $3,900

POP-235 Corporate Library Services Benchmarks: Key Activities & Resource Levels $2,798

POP-236 Best Practices for Developing World-Class Engineering Talent $4,500

POP-237 Warranty Management Excellence: Measuring Performance through Product Return Data $4,080

POP-238 Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies To Ensure Medical Device Success in a Global Marketplace

$6,000

POP-239 Clinical Affairs Excellence: Benchmarking Clinical Trial Strategies for Pharmaceutical Success in a Global Marketplace

$6,000

POP-240 Regulatory Affairs Excellence: Staffing & Performance in Medical Device Companies $6,500

POP-241 Quality Staffing & Performance: Ensuring Quality & Safety While Managing Cost Effectiveness for Medical Device Companies

$7,000

POP-242 Risk Mitigation Excellence: Innovative Models & Trends in Supporting REMS & RMP Programs $4,450

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 122

POP-243 Internal Communication Excellence: Engaging Middle Management to Align with Senior Leadership and Energize the Front Line

$1,950

POP-244 Best Practices in Crisis Management & Business Continuity for BioPharma Manufacturing and Supply Chain Operations

$6,700

POP-245 Driving Growth & Talent Retention through Pay for Performance $4,500

POP-246 Managing Healthcare Reform: Winning Strategies for Engaging the Government Ecosystem That Shapes Healthcare Policy

$6,500

POP-247 Benchmarking Quality: How Medical Device & Diagnostics Companies Manage Cost Effectiveness while Ensuring Quality & Safety

$5,675

POP-248 Pharmaceutical Library Services: Staffing, Resources and Activities Critical to Corporate Libraries $1,500

POP-249 Building Best-in-Class Medical Affairs Capabilities In India – A Case Study For High-Growth Emerging Markets $2,000

POP-250 Best Practices in Building Your Corporate Value Proposition $2,900

POP-251 Best Practices In Aligning the Medical Affairs Function to Meet Its Role in a Changing Healthcare Environment $7,680

POP-252 The iPad: How MSLs Use It to Deliver Science and Data to HCPs $4,500

POP-253 Creating and Maintaining a Strategic KOL Management and Engagement System $5,200

POP-254 Benchmarks for Corporate Library Services in the Pharmaceutical & Medical Device Industries $2,000

POP-255 Best Practices in Developing Top-Tier Medical Affairs Capabilities, Creating Impact Measures and Improving Globalization

$4,200

POP-256 Medical Affairs’ Role in Ensuring Excellence in Product Launch $5,100

POP-257 Benchmarking Medical Device Quality 2014-15: Managing Cost While Ensuring Quality & Safety $7,500

POP-258 2015 Library Services Benchmarks: Corporate Library Services in the Pharmaceutical & Medical Device Industries $2,750

POP-259 Medical Affairs’ Role in Health Economics & Outcomes Research $5,100

POP-260 Best Practices in Developing Top-Tier Medical Affairs Capabilities within Medical Device Companies $5,100

POP-261 Benchmarking BioPharma Quality and CAPA Processes $6,200

POP-263 Best Practices in Globalizing MSL & Field-Based Medical Specialist Programs $6200

POP-264 Medical Affairs’ Role in Health Economics & Outcomes Research within Oncology $3800

POP-265 Best Practices and the Role of Medical Affairs in Oncology Launch Excellence $4000

POP-266 Best Practices in Medical Education Program Strategy: Establishing the Right Structures, Resources and Activities to Optimize Biopharmaceutical Education Groups

$6,200

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 123

POP-267 Developing Strong Internal Thought Leader Management Capabilities Inside Medical Affairs $5,400

POP-268 Organizing and Aligning Medical Education Roles in the Medical Device Industry: Optimizing the Structure, Resources and Activities to Improve in Medical Education Delivery

$3,300

POP-269 Benchmarking Professional Medical Education Excellence: Structures, Resources and Activities to Optimize Large Biopharmaceutical Education Groups

$6,200

POP-270 REMS Excellence: Models & Trends in Supporting REMS Program Success $3,000

POP-271 Medical Affairs’ Critical Role in Payer Interactions $5,500

POP-272 Benchmarking Regulatory Affairs Staffing & Performance Excellence in Medical Devices $6,800

POP-273 Library Services Benchmarks 2016: Corporate Library Services in the Pharmaceutical Industry $2,750

POP-274 Medical Affairs Launch Excellence: Medical Affairs Role at Launch in Medical Device Companies $4,000

POP-275 Best Practices in Leading Medical Education Programs: Benchmarking Education Program Services, Trends & Effectiveness at Pharmaceutical Companies

$5,200

POP-276 Critical Strategies to Develop Strong Medical Information Groups $3,900

POP-277 Best Practices in Scientific Publications Strategy: Managing Reputation, Clinical Trial Results and Commercial Relevance

$4,900

POP-278 Strategies for Developing Strong Field-Based Medical Teams $5,500

POP-279 Determining Best Practices for Data Dissemination Policies for Global Field Medical Teams $1999

POP-280 Medical Affairs' Role in Patient Engagement Activities $5800

POP-281 Library Services Benchmarks 2017: Corporate Library Services in the Pharmaceutical Industry $2,000

POP-282 Investigator Initiated Trials Management $5,500

POP-283 Benchmarking the Roles and Responsibilities for U.S.-Based Field Medical Team Interactions with Managed Care Customers

$6,000

POP-284 Medical Affairs Strategies to Deliver Value to Payer Groups $5,000

POP-285 Real World Data and Medical Affairs: Best Practices in Maximizing its Use and Producing Results $6,200

POP-286 Deploying the iPad or Android-Based Tablet to Medical Science Liaison Teams: Benchmarking Training and Effectiveness

$4,000

POP-287 Benchmarking Quality in the Biopharmaceutical & Medical Device Sector $10,000

POP-288 Benchmarking Field Medical & Field Outcomes and Pricing KOL Engagement Strategies $2,200

Prod # Sales and Marketing Price

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 124

SM-120 Best Practices in Global Pharmaceutical Launches $7,000

SM-124 Launching Pharmaceutical Megabrands: Best Practices in Marketing Blockbusters $7,962

SM-128 Targeting Pharmaceutical Customers through Market Segmentation $1,554

SM-129 Thought Leader Relationships: Building the Business $5,438

SM-130 Pharmaceutical Speaker Programs: Building the Business $4,219

SM-135 Driving Growth through New Product Planning and Strategic Alliances $5,622

SM-150 Sales Force Management: District Manager Performance Management $2,000

SM-152 Sales Force Management: Sales Force Automation Management $1,000

SM-154 Best Practices in Managing Public Relations $900

SM-156 Patient Advocacy Groups and Professional Organizations: Building Effective Relationships $4,950

SM-157 Managing the Competition: Turning Competitive Intelligence into Strategy $7,502

SM-158 Best Practices in Speaker Training and Development: Driving Pharmaceutical Brand Growth $3,163

SM-159 Best Practices in Pharmaceutical Conventions Management $1,557

SM-160 Pharmaceutical & Diagnostic Companies: Can They Work Together? $2,709

SM-161 Growing Lone Products Into Broad-Based Brands: Best Practices in Trademark Branding and Development $2,798

SM-162 From Genes to Giants: Best Practices in Early-Stage Product Commercialization $5,058

SM-164 Using Institutional Patient Flow Maps to Optimize Psychiatric Treatment $1,892

SM-165 Mapping Patient Flow to Better Manage Hospital Infections and Sepsis $1,891

SM-166 From Breakthrough to Blockbuster: Best Practices in Communicating Clinical Trial Results $5,362

SM-169 Developing the High-Performance Market Research Function $7,949

SM-170 Best Practices in Re-launching Pharmaceutical Products $4,651

SM-171 Pharmaceutical Sales Training: Turning New Hires into Top Performers $4,854

SM-172 Cross-Industry Field Sales Force Excellence $3,615

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 125

SM-173 Pharma Sales Force Effectiveness: Increasing Productivity Through Streamlined Internal Communication $5,015

SM-174 Delivering Maximum Brand Impact Via Pharmaceutical Market Analytics $3,487

SM-175 Building and Sustaining Impactful Competitive Intelligence Organizations $7,995

SM-176 Pharmaceutical New Product Commercialization: Preparing for Market Success $7,795

SM-177 Winning Brand Team Management: Best Practices in Leadership, Work Practices, Structure and Performance Management

$4,115

SM-178 The High Performing Pharmaceutical District Sales Manager: Current Trends & Future Directions $7,895

SM-179 Competitive Intelligence Policies, Ethics and Data Collection: Navigating the Gray Zone $5,352

SM-180 Educating the Market: Creating Value through Support of Continuing Medical Education $6,995

SM-181 Using Public Relations to Launch, Grow and Extend your Brands $6,800

SM-182 Driving Growth Through Planning, Structure and Activities: Best Practices in Pharmaceutical New Product Planning $7,000

SM-183 Understanding Managed Markets: Effective Marketing Research Structures & Activities to Maximize Payers Access & Insights

$4,600

SM-185 Best Practices in Working with Patient Advocacy Groups: Building Effective Relationships $7,500

SM-187 Managed Care Pull-Through Excellence: From Formulary Access to Increased Market Share $7,000

SM-189 Market Research: Impending Challenges And Changes To A Core Pharmaceutical Function $4,500

SM-190 Educating the Market to Support Successful Product Launches in Oncology $6,800

SM-191 Shaping the Marketplace to Support Successful Diabetes Product Launches: Tactics for Educating KOLs, Physicians, Patients and Payers

$7,100

PSM-155 Building Pharmaceutical Blockbusters in a Crowded Market $2,334

PSM-200 Increasing Sales Productivity Through Superior Performance Management $1,891

PSM-202 Pathways to Pharmacy Relations Excellence $1,124

PSM-203 Developing Trademarks for Brand Success $908

PSM-204 Managing Mature Product Promotion $908

PSM-205 Managing Market Planning for New Oncology Products $628

PSM-206 National Sales Directors’ Roles and Responsibilities $795

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 126

PSM-207 District Manager Performance Management: Recruiting, Career Path and Succession Planning $1,798

PSM-209 Coordinating People, Resources and Activities for Sales Team Effectiveness $1,499

PSM-210 Achieving & Sustaining Pharmaceutical Brand Leadership $1,840

PSM-212

Enhancing Brand Performance Through Sales & Marketing Excellence $2,416

PSM-215 Sales Force Effectiveness: Benchmarking the Resources and Structure Required to Service the U.S. Hospital Marketplace

$4,950

PSM-216 Ensuring Brand & Health Safety from Parallel Importation and Counterfeits $1,192

PSM-217 Optimizing Oncology Market Research & Analytics $1,391

PSM-218 Brand Equity and Loyalty Through Oncology Marketing $1,185

PSM-219 Managing Sales Training to Accelerate Speed to Productivity $995

PSM-220 Scientific Publications Strategy: Managing Reputation, Clinical Trial Results and Commercial Relevance $4,900

PSM-221 Best Practices in Designing Effective Brand Teams: Brand Governance and Brand Team Management $3,495

PSM-222 Maintaining a Competitive Edge in Pharmaceutical Public Affairs: Benchmarking the Resources Required to Serve the U.S. Market

$5,800

PSM-223 Educating The Market: Creating Value Through Support of Continuing Medical Education $5,995

PSM-224 Rewarding & Recognizing Top-Performing Sales People $5,995

PSM-225 U.S. Sales Communications Excellence: Resources, Structure and Processes to Optimize Pharmaceutical Sales Communications

$2,495

PSM-226 Pharmaceutical Competitive Intelligence Excellence: Optimizing Data Collection within Approved Guidelines $3,995

PSM-227 Pharmaceutical New Product Commercialization: Preparing for Market Success $4,595

PSM-229 Pharmaceutical New Product Planning: Structure and Activities to Drive Growth and Profitability $9,000

PSM-230 Pharmaceutical Product Launch Evaluation Excellence: Processes & Measures to Evaluate Launch Success $4,500

PSM-231 Public Relations Excellence: Using PR to Launch, Grow and Extend your Brands $8,000

PSM-232 Performance Benchmark: Optimizing Marketing Staff Levels to Drive Growth $3,500

PSM-233 Managed Markets Market Research: Effective Structures & Activities for Gaining Maximum Payer Access & Insights $3,995

PSM-234 Roles, Resourcing and Management of Medical Science Liaisons

$5,765

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 127

PSM-235 Optimizing Key Opinion Leaders Relationships: Best Practices in KOL Management

$4,500

PSM-236 Best Practices in Utilizing Health Outcomes Data $4,000

PSM-237 Serving the Healthcare Needs of Employers: Employer Market Strategies and Tactics $3,395

PSM-238 Best Practices in Recruiting for Medical Education Programs $3,895

PSM-239 Innovations in Patient-Focused Initiatives: Case Studies in Reaching, Engaging and Supporting Patients $4,575

PSM-240 Managed Markets Account Management: Assessing the Performance of Account Executives $4,210

PSM-241 Developing Managed Care Pull-Through Excellence $5,200

PSM-242 Collaborating with Patient Advocacy Groups to Educate the Marketplace $6,500

PSM-243 Shaping the Marketplace to Support Successful Oncology Product Launches: Tactics for Educating KOLs, Physicians, Patients and Payers

$8,000

PSM-244 Performance Benchmark: Optimizing Staff Levels to Drive Growth in Medical Devices $2,700

PSM-245 The Future of Market Research: Challenges And Changes In A Core Pharmaceutical Function $4,100

PSM-246 Educating the Marketplace to Support Successful Diabetes Product Launches $8,000

PSM-247 Trends and Future Directions for the High Performing District Sales Manager: A Comparative View from 2007 and 2009

$6,500

PSM-248 Educating KOLs, Physicians, Patients and Payers to Support Successful Product Launches $8,000

PSM-249 Pharmaceutical New Product Planning: Role and Activities for Medical Affairs $4,600

PSM-251 Corporate Affairs Excellence: Optimizing Group Structure & Operations

$3,000

PSM-252 Government Affairs & Public Policy Excellence: Optimizing Group Structure & Operations

$5,600

PSM-253 Advocacy Excellence: Optimizing Group Structure & Operations

$5,100

PSM-254 Communications Excellence: Optimizing Group Structure & Operations

$8,000

PSM-255 Internal Communications Excellence: Optimizing Group Structure & Operations

$4,900

PSM-256 External Communications Excellence: Optimizing Group Structure & Operations $5,100

PSM-258 Online Patient Support Excellence: Using Brand Website Services to Grow Loyal Customers $3,929

PSM-259 Best Practices for Using Social Media To Drive Business Outcomes $3,500

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 128

PSM-260 Best Practices in Competitive Intelligence: Policies & Guidelines that reduce Corporate Risks $4,000

PSM-261 Success Factors and Failure Points in Biopharmaceutical Product Launches: An Updated Road Map for Strong Market Entry

$8,500

PSM-262 New Product Launch Spend: What It Takes To Win In The U.S. Market $8,000

PSM-263 Professional & Trade Relations Excellence: Optimizing Group Structure & Operations $5,500

PSM-264 Success Factors and Failure Points in Cardiovascular Product Launches $8,500

PSM-265 Market Research Vendor Management Excellence: Evaluating the Use of Exclusive Vendor Partnerships $3,690

PSM-266 Success Factors and Failure Points in Metabolic $8,500

PSM-267 Success Factors and Failure Points in Oncology Product Launches $8,500

PSM-268 Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize Pharmaceutical Education Groups

$6,200

PSM-269 Professional Medical Education Excellence: Structures, Resources, Services & Performance Levels to Optimize Medical Device Education Groups

$6,200

PSM-270 Communications Excellence: Tactics Used by Executives to Increase Organizational Effectiveness $4,000

PSM-271 Oncology Global Strategic Marketing: Benchmarking Budget Levels & Service Scope $6,200

PSM-272 Medical Device Marketing Excellence: Optimizing Group Structure and Operations $4,500

PSM-273 Communications Excellence: Tactics Used by BioPharma Executives to Increase Organizational Effectiveness $4,000

PSM-274 Best Practices in B2B Communications: How to Effectively Reach Core Decision-Makers $2,500

PSM-275 Best Practices for Ensuring Internal Communication Excellence: Increase Organizational Effectiveness $2,500

PSM-276 Best Practices in Reaching Busy Executives: How Pharmaceutical and Medical Device Leaders Use and Respond to External Communications

$2,500

PSM-277 Internal Communication Success: Best Practices within the Pharmaceutical Industry to Ensure Organizational Effectiveness

$2,500

PSM-278 Current and Future Trends in Physician E-Sampling: Managing for Superior Sales, Access, Service & Cost Benefits $3,670

PSM-279 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups $6,800

PSM-280 Best Practices in Advancing Customer Marketing: Innovations in Engaging and Communicating with Health Care Providers, Patients, Payers and KOLs

$5,000

PSM-281 Medical Science Liaison Services Excellence: Generating Value for Diverse Customer Groups Within the Medical Device Industry

$4,000

PSM-282 Resource Benchmarks for U.S. Pharmaceutical Managed Care Operations $3,400

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 129

PSM-283 Lifecycle Management Excellence: High-Performing Strategies Used to Maximize Potential of Mature Brands $5,500

PSM-284 From Classroom to Boardroom: Training Can Propel Market Researchers from Order-Takers to Trusted Business Advisors

$6,050

PSM-285 Mastering Digital Marketing Structure & Strategy: Transforming Multi-Channel Marketing $5,175

PSM-286 Professional Medical Education Excellence: Benchmarking Critical Program Trends Transforming the Medical Device and Biopharmaceutical Marketplace

$6,450

PSM-287 HOLs: The New Payer Facilitator: How Health Outcomes Liaisons Navigate Health Care Reform and Create Value Within The Industry

$5,250

PSM-288 Market Research Efficiency Benchmark: Using External Personnel and Automation to Maximize Effectiveness $5,500

PSM-289 Marketing Services Excellence: Driving Costs Down & Effectiveness Up $5,750

PSM-290 Deploying the iPad to Sales & Managed Markets Teams: Training and Effectiveness Benchmark $4,500

PSM-292 Pharmaceutical Sales Training Excellence: Tools, Processes & Resources That Drive Effectiveness $6,075

PSM-293 Best Practices in Launch Optimization: How Promotional Efficiency can be Leveraged to Support Multiple Products & Indications

$5,260

PSM-294 Digital Marketing Excellence: Generating Top Value in an Emerging Healthcare Function $5,500

PSM-295 Best Practices in Leveraging Employee Insights to Produce Cutting-Edge Market Research $4,500

PSM-296

Consumer Marketing Research Innovation: Assessing New Tools, Technologies and Approaches to Understand and Communicate with Consumers

$7,400

PSM-297 Optimizing Global Brand Website Launches $1,985

PSM-298 Best Practices in Expanding a Product Portfolio Without Cannibalizing an Established Pharmaceutical Brand $4,400

PSM-299 Best Practices in Innovating within Market Research to Reach Consumers: How New Tools, Technologies and Approaches Improve Understanding and Communicating with Consumers

$7,600

PSM-300 Innovation in the Pharma Industry: Market Research Tools, Technologies and Approaches to Improve Consumer Interactions

$6,800

PSM-301 Best Practices in Expanding a Medical Device Product Portfolio Without Cannibalizing an Established Brand $3,900

PSM-302 How Successful Companies Create and Develop a High-Value CI Function to Drive Better Business Decisions $6,000

PSM-303 Pharma Social Media Listening: Benchmarking Innovative Practices in the Healthcare Industry $4,150

PSM-304 Increasing Market Access through Innovative Payer Market Research: Assessing New Tools & Technologies to Gain Insight into Payer Decision Making

$6,500

PSM-305 Deploying the iPad or Android-Based Tablet to Managed Markets Teams: Benchmarking Training and Effectiveness $4,500

PSM-306 Patient-Focused Marketing: Engagement Milestones Along the Patient Journey $8,300

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 130

PSM-307 Patient-Focused Support: How Government Affairs & Public Policy Groups Support the Patient Journey $2,500

PSM-308 Forging Deep Insights to Grow the Business: How Market Research Organizations Optimize the Mix of Tracking Research and Insight-Oriented Research

$3,800

PSM-309 Pharma Digital Marketing Innovation: Service, Measurement & Investment Trends to Maximize Customer Impact $6,950

PSM-310 Analytics Excellence: Current & Future Trends for Big Data Utilization in Pharma $7,000

PSM-311 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical, Commercial and HEOR Functions

$7,500

PSM-312 Optimizing the Managed Markets Function: Roles, Structures, Resources and Activities $5,100

PSM-313 Patient Support Excellence: Structure, Activities and Resource Levels to Ensure Patient-Centric Products and Services

$7,100

PSM-314 Reshaping Commercial Models to Serve ACOs, IDNs & Emerging Provider Networks $7,300

PSM-315 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Commercial Function $5,000

PSM-316 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across Medical Affairs Functions $5,000

PSM-317 Big Data in Pharma: Current & Future Trends for Big Data Utilization Across the Health Outcomes Research Function $5,000

PSM-318 Developing High-Impact Communication Forms to Brief Senior Leaders: Optimizing Competitive Assessment & Data Disclosure Summaries

$3,900

PSM-319 Benchmarking Advisory Board Management At Large Pharmaceutical & Medical Device Organizations $4,400

PSM-320 Benchmarking Advisory Board Management At Mid-Sized Pharmaceutical & Medical Device Organizations $4,400

PSM-321 Benchmarking Advisory Board Management At Small Pharmaceutical & Medical Device Organizations $4,400

PSM-322 Launching A Specialty-Care Blockbuster Franchise in Hepatitis C: How Sovaldi & Harvoni Rewrote New Product Launch History

$2,500

PSM-323 Enabling Marketing Insights and Superior Competitiveness Through Faster Market Research Approvals $7,000

PSM-324 Key Trends & Innovative Activities in Biopharma Digital Marketing $5,000

PSM-325 Best-in-Class Pharma Digital Marketing Performance: Core Services, Speed, Spend & Structure $5,000

PSM-326 Winning Necessary Resources for a Successful Product Launch $9,500

PSM-327 Finding & Showcasing Digital Impact: ROI, Performance Metrics, Launch & Maximizing Digital Performance $5,000

PSM-328 Disease Awareness Program Excellence: Structure, Activities & Resources Needed for Effective Pipeline Support $6,200

PSM-329 New & Effective Front-Line Management Training Practices to Optimize Performance & Grow Accountability at Launch $5,400

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 131

PSM-330 Collaborating with Patient Advocacy Groups to Educate the Marketplace $4,000

PSM-331 Best Practices in Global Branding for New Products: Creating an Effective Global Brand for New Products and Ensuring Alignment across Geographies and Affiliates

$5,000

PSM-332 Optimizing Biopharma Digital Marketing: Insights to Improve Digital ROI, Performance Measurement, Field Force Support & Mobile Engagement

$4,400

PSM-333 Pharmaceutical New Product Planning Excellence: Structure & Activities that Drive Profitability & Growth $8,000

PSM-334 Growing Biopharma Digital Marketing Impact: Digitizing Launch, Developing Talent and Optimizing Service Alignment $4,450

PSM-335 Competitive Intelligence Excellence Benchmark: Creating a High-Value CI Function to Drive Better Business Decisions

$6,000

PSM-336 Assessing the Use of CSOs vs. Internal Hires $2,800

PSM-337 Digital Innovation Path: Trends in Healthcare Digital Marketing Innovation, Customer Engagement, Investment and Approvals

$4,400

PSM-338 Best Practices in Managing Board Meetings in the Global Market $4000

PSM-339 Marketer Career Path Excellence: Best Practices for Training and Developing High-Impact Healthcare Marketers $6,500

PSM-340 Market Research Vendor Excellence: Exclusive Vendor Management $3,300

PSM-341 What it Takes to Successfully Launch an Oncology Product in the U.S. Marketplace $10,000

PSM-342 Soliris: Translating Groundbreaking Science into a Successful Orphan Drug $2,500

PSM-343 Forge Top-Tier Biopharma Digital Strategy & Experience $5,500

PSM-344 Medical Device Sales Excellence: Training Field Professionals to Deliver Value-Based Solutions to Today's Customers

$5,400

PSM-345 Shaping an Impactful Global Marketing Organization in Measurement and Instrumentation Sector $3,000

Prod # EXCELLENCE SERIES Price

CSS-63 Contact Center Excellence: Developing & Maintaining a World-Class Contact Center $17,928

HRS-57

Achieving HR Administration Excellence – Shared Services, Outsourcing and Cost Reduction $6,182

HRS-59 Achieving Excellence in University Recruiting $5,500

OPS-85 Clinical Trial Excellence $23,100

OPS-95 R&D Quality Assurance $21,100

POPS-217 Supply Chain Excellence Series: Improving the Bottom Line $14,740

Benchmarking Reports Catalog

http://www.best-in-class.com/Reports 132

SMS-156 Pharma Thought Leadership: Be a Thought Leader, Manage Influential Organizations, Launch a Winner $18,400

SMS-169 Market Research Excellence: Research and the Unfair Competitive Advantage $20,735

Prod # EXCELLENCE SERVICES Price

OPS-1 Medical Affairs Excellence Services Price on Request

OPS-2 Pharma Quality Excellence Services Price on Request

SMS-2 Thought Leadership Excellence Services Price on Request

SMS-4

Competitive Intelligence Excellence Services Price on Request

SMS-6 Pharmaceutical Launch Excellence Services Price on Request

SMS-8 Market Research Excellence Services Price on Request

SMS-9 New Product Planning Excellence Services Price on Request