BENCHMARKING Presented by: Beth B. Risinger CEO/Executive Director Packer Valley Chapter Whirlwind...
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Transcript of BENCHMARKING Presented by: Beth B. Risinger CEO/Executive Director Packer Valley Chapter Whirlwind...
BENCHMARKINGPresented by: Beth B. Risinger
CEO/Executive Director
Packer Valley Chapter Whirlwind Educational
Conference & Tradeshow
Benchmarking Can Be Exciting!
During this comprehensive seminar on Benchmarking, each attendee will learn how to develop a plan, collect the appropriate data, analyze the data and finally, adapt and implement the entire process. You will leave this seminar with a great deal of knowledge while feeling energized and ready to evaluate competitive facilities.
Benchmarking
DefinitionBenchmark: 1. A surveyor’s mark…that
has a known position and altitude: benchmarks are used as reference points in determining other altitudes…2. A standard or point of reference in measuring or judging quality, value, etc.
-Webster’s New Universal Unabridged Dictionary
4 Steps of Benchmarking
1.The Plan
2.Collect Information
3.Analyze Information
4.Adapt and Implement
My Benchmarking Plan
Planning and collecting stages should consume ½ of your benchmarking time.
Choose the function to benchmark.
Depict how you do the function.
My Benchmarking Plan
Choose the benchmarking team.
Analyze the industry Evaluate
organizations to benchmark.
Collect Information
Use a common definition for the process. Do not implement all parts of the process. Look for common threads among
facilities. Look for bright, refreshing new ideas for
implementation. Analyze the performance factors—those
that are significant. Assign numerical values to each
performance factor.
Analyze the Information
Measure the gap between you and your competitor.
Be objective; do not place blame for performance difficulties.
Plot the key performance factors. Gain buy-in from employees. Know the outcome you want to achieve.
Adapt and Implement
Go deeply into detail when reviewing staff’s processes.
Take variables into account. Prepare your Action Plan. Provide for continuous improvement. Test the improved system. Provide for yearly updates.
Benchmarking as a Continuous Process
Changes in industry
environment
Process Improvement
Raising the standard
Reviewing processes for improvement
Organizations for Benchmarking
Kaiser Associateswww.kaiserassociates.com
Total Benchmarking Solutionswww.totalbenchmarksolutions.com
The Delta Groupwww.deltagroup.com
Press Ganeywww.pressganey.com
The Association for Benchmarking Healthcarewww.abhc.org
Premier is another benchmarking service that many hospitals participate in…usually your finance officer (CFO) is the person handling this area. Ask them to provide you with a list of best practice hospitals. Premier will usually give you a name and contact number for peer/like members.
www.premierinc.com
Organizations for Benchmarking
Test Questions
1. Benchmarking is:A. Continuous ProcessB. Done only onceC. Done every 10 years
2. When selecting a team go to: A. Frontline StaffB. ManagersC. All levels of the organization
3. Three Key Performance Factors are:1. ________________________________________2. ________________________________________3. ________________________________________
Test Questions
4. To collect information; name two tools:1. ________________________________________2. ________________________________________
5. The key to benchmarking is to measure productivity.A. TrueB. False
6. When benchmarking, the team does not have to worry about variables.
A. TrueB. False
Test Questions
7. Once your benchmarking results are complete, what do you do next?
1. Dance the “jig”2. Implement them3. Print them
8. Should you do the benchmarking process by yourself?1. Yes2. No
9. There are companies that do benchmarking. Name one.1.______________________________________________
Beth Risinger can be contacted by email at
[email protected] or by phone at 1-800-200-6342 ext:
104
Questions ??