Benchmarking & exchange of good practices in OSH Healthy ... · Benchmarking & exchange of good...
Transcript of Benchmarking & exchange of good practices in OSH Healthy ... · Benchmarking & exchange of good...
Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.
Benchmarking & exchange of good practices in OSHHealthy Workplaces Campaign Partner event
Brussels, 5 – 6 March 2015
#EUmanagestress
Airbus PSR prevention for European GoodPractice Awards
Implementation of integrated
primary & secondary PSR
prevention
2015Airbus well-being at work
Airbus Well-being at workPrepared by A.Gurumeta, F.Joly,
M. Vilchez & L.Pouliquen
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
We are part of Airbus Group
2015Airbus well-being at work
2013 statistics
144,000+Total workforce
€690billionOrder book
€59billionAnnual revenue
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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Airbus is a global aircraft manufacturer
2014Airbus corporate presentation
Passion-Our global workforce is united by a passion for aviation and restless desire to create better ways to fly
55,000Employees
€40billionAnnual revenue*
9yrsBacklog
400Operators
Data to end 2014
*Annual Revenue 2013
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
The most global aerospace player – close to our customers worldwide
2015Airbus well-being at work
The numbers -11 Production sites4 Assembly line locations5 Training centres4 Engineering centres3 Customer support centres10 Materials & logistics centres*
Data to end 2014
*Satair Group
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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Airbus people make the difference
2015Airbus well-being at work
Diversity in our DNA-It helps us think and act more in tune with our customers
Diversity inspires innovation
100 +Nationalities
Encourage women tojoin the aerospaceindustry
Attract the brightestinternational talent
Strong commitment to training
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Health and Safety is also in our DNA
Well-being at work aims to favour health and performance at work together.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
A flexible & integrated approach for PSR prevention
2015Airbus well-being at work
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Detection & Monitoring
• Sensor network and detection process• Network of PSR prevention coordinators leading local multidisciplinary monitoring team• Local follow-up of PSR involving managers, local HR manager and H&S experts• Annual vulnerability pre-diagnosis based on medical/PSR questionnaire & HR data• vigilance tool for managers for early detection of “small signals”
Individualsupport
• On-site psychologist/counsellor (+ webex interview + free 24h/24 phone number to distant psychologist )• Return to work support (interview with managers, doctors)• Time management, conflict management, stress management trainings
Collective support (secondaryprevention)
• Detailed quantitative pre-diagnosis based on psychosocial questionnaires too support diagnosis and selection of most critical teams
• Supportive methodology to make PSR diagnosis, elaborate recommendations for manager’s action planning
Upstream prevention inchange (primary
prevention)
• Evaluation checklist of the potential PSR impacts of a change or project• Preventative methodology to prevent PSR by anticipating impact on actual work and
on people upstream in projects (exhaustive impact/risk analysis)
Training & communication
• Group policy • Traditional PSR awareness courses• E-learning “managing in time of change”• Training sessions to better cope individual stress• Alignment of messages in other courses about change management, leadership…• Other awareness communication: theatre play on stress etc…
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
PSR prevention in change management: better anticipate the human impact
What ?
Who?
How?
2015Airbus well-being at work
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recommendations
Action plan
Full impact/risk analysis
Filtering
Detection
• Autonomy• Job/ talent fit• Workload/means balance
Organisation & work content
• Recognition• Cooperation• Communication (listening)
Relationship & management
• Creativity, challenge• Outlook, personal development• Change management
Outlook & development
• Trust, sense of belonging• Fairness, consistency• Integrity, quality
Values, ethics
• Legal status• Work station physical environment• Private life balance
Environment & working condition
involve people in
the analysisfocus on actual
deployment conditions
take into account initial status of the
teams
to anticipate or mitigate the impact
on PSR factors
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Integrated & flexible diagnosis & action planningAirbus well-being at work
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Relationships and Social
Support
Supervision/ Participation
Workload
Role Performance
Work Variety and ContentAutonomy
Working Time
Development/ Training/ Career
development
PsychologicalDemand
Organisation/ Work Content
Relationship/ Cooperation
Outlook/ Development
Culture/Values/ Ethics
Environment/ Working
Conditions
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wider range of population reached
Higher participation rate
more accurate diagnosis
Extended Guide of corrective actions
increased awareness on mental health
2015 Airbus well-being at work
combining Spanish regulatory frame &
Airbus home made grid and questionnaire
2015
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Criteria for choosing the most adapted diagnosis method
2015Airbus well-being at work
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Both methods identify risk factors allow psychosocial diagnosis of areas
Extensive guidance on
corrective actions
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