BellringerReflective Writing (“All About Me”)

On your own notebook paper, provide a detailed statement for each of the following:

1. I did a good job on:2. I am better at:3. I need to work on:

Understanding theCommunication Process

Administrative Management

Objectives

• Describe the state of communication today.• Identify the steps in the communication

process.• Compare informal and formal business

communication.• Explain the written and verbal communication

skills that are essential to successful communication in the workplace.

Word Study

Pictorial Representation

Textbook Definition

Real-World Connection

Contextual Paragraph/Synonym

PROTOCOL

Why do you think this statement was made by a presidential speech writer?

“The art of communication is the language of leadership.”

James C. Humes,American author and presidential speech

writer

Communicating Today

• Communication: process of sending and receiving messages that convey information, ideas, feelings, and beliefs.

• Technology allows real-time communication• Revolutionized the way personal and

professional business is conducted

Checkpoint

• What is communication?

• How has technology changed communication over the past decade?

Why do you communicate?

• To share information• Create relationships• Persuade• Entertain others

Let’s brainstorm!

• In a typical day, how many different ways could we communicate?

• List them. You have 120 seconds!

• 4 dots for the longest list!

The Communication ProcessDefined

A series of actions on the part of the sender and the receiver of the

message

6 Parts

• Sender• Message• Channel• Receiver• Translation• Feedback

Essential Element: an open mind

Sender• Begins the communication process• Decides there’s a need to relay information to

receiver• Sender assembles the information• Information takes the form of the message• Success of communication begins with sender• Clear message, consider audience, formulate

accordingly• Sender’s responsible for clearly stating purpose

and providing relevant detail

Identify the different ways you speak and behave when in the presence of the following people:

A. Brother or sisterB. Best friendC. Acquaintance or friend

of a friendD. Parent

E. Instructor (teacher)F. Senior citizenG. Police officerH. Stranger

Message

• Sender decides format of the message• May be in words (written or spoken), pictures,

or video• Putting the message into the format it will be

sent to the receiver in is known as encoding.

Channel

• Sender decides best channel through which to send the message

• Face-to-face conversation, telephone, letter, email, etc.

Factors influencing how you choose

• Importance of having a written record of the information

• Need for the receiver to have the information immediately

• Proximity; how close you are to the receiver• Number of people receiving the message• Level of formality necessary• Expectations of the receiver

Identify which channel of communication should be used for the following situations.

A. Asking a colleague where to find information about a company organization chart

B. Confirming a meeting timeC. Summary of minutes from a meetingD. Telling someone to meet you at the front

door in five minutesE. Forwarding information to a client

Receiver

• Receiver physically receives message from sender through channel sender selected

• Receiver has responsibility to the sender• Communication is a two-way process• Attention to message is essential• Matter of courtesy and necessity

Translation

• Once receiver receives message, it will be translated (decoding) to see if contents are understood.

• Message is not actually “received” if receiver does not understand the content of the message.

Feedback

• Receiver’s response to a message• Tells sender if receiver understood the

message as intended

Checkpoint

1. What are the six parts of the communication process?

2. What is the difference between encoding and decoding?

Informal and Formal Business Communication

Informal• Casual sharing of

information• No customs or rules of

etiquette involved• Hierarchy (levels) not

important• Texting, telephone calls,

talking at the water cooler• aka “the grapevine”• May not be dependable

Formal• May be protocol (customs

or rules of etiquette) as to how certain levels of employees interact with each other

• Typically written for future reference

3 Basic Flows of Communication Within a Business

CEO

VP

MANAGER MANAGER

VP

MANAGER

Dow

nwar

d Co

mm

unic

ation

Lateral Communication

Upw

ard

Com

mun

icati

on

Reiteration of the flow . . .

• Upward communication takes place with your supervisors, managers, and executives

• Lateral communication takes place with peers (persons of equal standing or work position)

• Downward communication takes place with those over who you have a position of authority

Checkpoint

1. What is the difference between formal and informal business communication?

2. What is a protocol?

Written communication requires the use of Standard English.

• Create a list of at least 20 “words” or “phrases” in texting language.

• For each, write out the correct form in Standard English.

Individual Activity,Part 2: Grammar Review, 1-10