OVERARCHING GOAL: TO REWARD, RECOGNIZE, AND RETAIN EMPLOYEES FOR CONSISTENT DAILY IMPROVEMENT

HOW YOU GET THERE: • EMBRACING PROCESS EVOLUTION AND IMPROVEMENT• A DISCIPLINE OF QUALITY AND CONSISTENCY• OUTSTANDING SERVICE TO INTERNAL CUSTOMERS• ASSISTING OTHERS AND INVOLVING OTHERS WHEN

NEEDED• A DAILY FOCUS ON INNOVATION, ENHANCEMENTS, &

PERSONAL/PROFESSIONAL DEVELOPMENT

FOUNDATIONS

• BASIC FRAMEWORK– DAILY PROJECTS, ASSIGNMENTS, & ACTIVITIES– BETTER THAN TODAY– HELPING HAND

• TIMING AND TRACKING– REVIEW DURING WEEKLY/BIWEEKLY MEETINGS– MAINTAIN TRACKING LOG– REVIEW FORECAST & COMPLETION

• REWARDS & RECOGNITION– BETTER THAN “BUCKS”– AT REVIEWS & EMPLOYEE AWARD PRESENTATIONS

FOUNDATIONS

FOUNDATIONS• LEGEND

– VISUALLY DEFINE STAGE

– STAGE PROGRESS– BETTER FORECASTING– ACCOUNTABILITY

• TRACKING PROGRESS– EXCEL TRACKER– WEEKLY REPORTING– DASHBOARD– EXPECTATIONS INDEX

GETTING BETTER

• THE “DISGRUNTLED MAJORITY”—WILL THEY…– STAY LATE/ FINISH THE JOB– WORK HARDER– OFFER BEST IDEAS– GO ABOVE AND BEYOND

• THE UNFORTUNATE FACTS: – 86% OF THE WORLD’S EMPLOYEES ARE

DISGRUNTLED• FROM 2005 GLOBAL WORKFORCE STUDY

– TOWERS PERRIN – REFERENCE “THE CARROT PRINCIPLE” CHPT 7

– SIMPLY CAN’T BUILD A GREAT BUSINESS WITH 10% OF THE TEAM (FOOTBALL GAME EXAMPLE)

• A NEED FOR REWARDS & RECOGNITION– ENGAGED EMPLOYEES– TALENT IS RETAINED– IMPROVE PERFORMANCE

• DAILY EVOLUTION DEFINED– PROFESSIONAL DEVELOPMENT– PERSONAL DEVELOPMENT– INNOVATION– ENHANCEMENTS

GETTING BETTER

• DEVELOPMENT (PERSONAL/PROFESSIONAL)– SKILLS TRAINING/CLASS– BUSINESS BOOK– CERTIFICATION OR FURTHER SCHOOLING– GROUPS (INDUSTRY, LINKEDIN, ETC…)

• INNOVATION (PROACTIVE)– BRAND NEW IDEAS THAT ADD VALUE– MEET A BUSINESS NEED NOT REQUESTED

• ENHANCEMENTS– IMPROVING FILES/ WORK ACTIVITIES– MAKING A PROCESS MORE EFFICIENT

GETTING BETTER

READY TO HELP

• COLLABORATION: WORKING TOGETHER TOWARDS A COMMON GOAL

• BE A HELP TO OTHERS• ASK FOR HELP FROM OTHERS• GETTING OUTSIDE YOUR WORK SILO

READY TO REWARD

• REWARDS & RECOGNITION– POINTS FOR BEING “BETTER”– POINTS FOR HELPING– POINTS FOR QUALITY AND CONSISTENCY– CONFIRMED THROUGH MANAGER/PEER

REVIEW– GOOD PDA (PUBLIC DISPLAYS OF

APPRECIATION)– HELPING HAND THANK YOU CARDS– REDEEMING BETTER THAN “BUCKS”

READY TO REVEAL

• BETTER THAN “BUCKS” POINT SYSTEM– INDIVIDUAL HELPING HAND 1 POINT– TEAM HELPING HAND 5 POINTS– QUALITY AND CONSISTENCY BONUS 1 POINT– DEVELOPMENT 1 POINT– ENHANCEMENT 2 POINTS– INNOVATION 5 POINTS

• REWARD REDEMPTION & RECOGNITION– ANYTIME– INDIVIDUALLY DEFINED AWARDS

• TARGET GIFT CARDS• EVEN STARBUCKS GIFT CARDS• AMERICAN EXPRESS GIFT CHEQS• …WHAT ARE YOU WORKING TOWARDS