Being Agile and Seeing Big Picture
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Transcript of Being Agile and Seeing Big Picture
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Agile Operations• granular• many data points• fast moving
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Big Picture• multiple channels• portfolio of projects• strategic and tactical needs
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The Challenge
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FEELING OVERWHELMED?There is a lot of action
at the level of agile teamswhich clutters the perspective
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14FAILIn this examplestatistics arethe same for all4 data sets:Mean of xSample variance of xMean of ySample variance of yCorrelation between x & yLinear regression line
Now imaginetaking actionbased on thesestatistics!
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A WIZARD IS NEVER LATE
TOO BAD YOU’RE NOT A WIZARD
By the time lessons learntor other forms of feedback are due
it is too late to act anyway
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The Challenge:
be flexible and fastwith attention to detail
while keeping a perspective* and not collapsing of overload
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The Solution(principles to follow)
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WHYtrumps
HOW
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1. Traceability2. Disintermediation3. Realtime Feedback
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1. Traceability
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All these are connected, and you can move seamlessly between the levels of detail, from Big Picture to my favourite cafe
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2. Disintermediation
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Let’s imagine that parking is a problem(if you’ve been there on Saturday morning,
you’d know it’s true anyway)
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just 3 car parks at the entranceparking near shops in Ponsonby
need more parking in Aucklandbuild new CBD parking building
will it help the original problem?
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3. Realtime Feedback
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Just show the places to park to the visitors (on the website, in the booklet, etc.) – it’s a good and quick solution
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1. Traceability2. Disintermediation3. Realtime Feedback
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be flexible and fastwith attention to detail
while keeping a perspective
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Some Examples
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One view for theBig Picture (perspective)which allows drilling downto any level of detail
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Typical “service request”form that can scare eventhe most formidableusers
Notice that it only hasone required field!
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This is what the previousform should look liketo make life easy for users,improve service levels,and bring about realtimefeedback
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Any major ITSM suite canshow you relationshipsbetween tickets thatenable traceability, drillingdown, and perspectives
Things like “blockers” canalso help withrealtime feedback
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Typical Problems• weak signals lost due to aggregation• interpretation changes the message• too hard to use -> loopholes• too slow to change -> stagnation• incomprehensible from the outside• micromanagement
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Implementation Tips• use familiar tools• ease of use over universality• react to exceptions quickly• don’t over-constrain or over-protect• no “why” – no “go”• experiment!
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WHYtrumps
HOW