Behavioral Performance Management

8/6/2019 Behavioral Performance Management

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Topic

BEHAVIORAL PERFORMANCE MANAGEMENT

ORGANIZATIONAL BEHAVIOR


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y Nureen Bano

y Sadaf Qayyum

y Saima Shafiy Mariam Elahi

y Habiba Jabeen

Group members


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Step 1:Identification ofperformance behavior

Critical Behavior:

y Problematic behaviory Need to modify the behavior

Why behavior is critical?

y Which area is critical in employee behavior?

y How much employee is important for organization?s


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y Methods for performance audity Systematic behavioral audit

y Professional audit

y colleagues

Step 1:Identification ofperformance behaviorcont


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Step 2: The measurement ofthe behavior

y Whether the behavior is measurable or not

Things to consider:

y Base line frequency measure

y Number of occurrence of critical behavior

y Intensity measure

y Seriousness of the problem

y Strength of the behavior under existing condition


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Method to measure the behaviory Base line

y Standard

y benchmark

Step 2: The measurement ofthe behavior

cont


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ConsequencesConsequences

What happensWhat happens

After behaviorAfter behavior

EmployeeEmployee

receivesreceives

attendanceattendance

bonusbonus

ExampleExample

A-B-Cs ofBehavior ModificationBehaviorBehavior

What personWhat person

says or doessays or does

EmployeeEmployee

attendsattends

scheduledscheduled

workwork

AntecedentsAntecedents

What happensWhat happens

before behaviorbefore behavior

AttendanceAttendance

bonus systembonus system

is announcedis announced

Step3: FunctionalAnalysis ofthe Behavior


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intervention strategies

y Positive reinforcement

y Negative reinforcement

y Punishment

y Extinction

Step 4: Development ofintervention strategy


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y Positive reinforcement: Astimulus that brings about an

increase in a preceding response.Receiving a bonus after successful completing an

important project.

y Negative reinforcement: an unpleasant stimulus whoseremoval from the environment leads to the increase of

behavior.

Stop criticizing employees whose substandard

performance has improved.

Step 4: Development ofintervention strategycont..


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y Punishment: unpleasant or painful stimuli that

decreases the probability that a preceding behaviorwill occur again.

An employee is threatened with a demotion or dismissalafter treating a client badly.

Extinction; occurs when the target behavior decreasesbecause of non reinforcement.

Discouraging others from praising the employee whenhe or she engages in pranks..

Step 4: Development ofintervention strategycont..


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Effects of Reinforcement

y NegativeReinforcement

y

Hurts self esteemy Anxiety

y Last temporary

y PositiveReinforcement

y Social rein forcersy Synergetic

y Last permanent


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Schedules ofReinforcement

Fixed-ratio


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Step 5: Evaluation

y Kirkpatrick'sEvaluation Model

y Reaction

y Learning

y Behavioral changes

y Performance improvement


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Step 5: Evaluation cont..

y Level 3 Behavior

y Measures whether the training is being used on the joby If training was successful, new skills should appear on

job

y Level 4 Performance improvement

y Not just concern to favorable reactions

y Focus on understanding of concept


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Role ofOrganizational Reward Systems

y Analysis of money as a reinforcer

y Short term

y Less motivatedy Nonfinancial rewards

y Social recognition and attention

y Performance feedback


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Examplesy Nonfinancial rewards - Categories


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Effects of O.B. Mod.

y Application of behavioral management

y Employee productivity

y Absenteeism and Delayy Safety and accident prevention

y Sales performance

y Manufacturing versus service applications


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Questions

Behavioral Performance Management

Documents

Transcript of Behavioral Performance Management