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ORGANIZATIONORGANIZATION

BEHAVIOUR BEHAVIOUR 

UNITUNIT -- 11

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Concept and MeaningConcept and Meaning

�� ´ Organization Behavior is the study and´ Organization Behavior is the study and

application of knowledge about how people actapplication of knowledge about how people act

 within an organization.µ within an organization.µ

��  The organizational structure has a significant The organizational structure has a significant

place in shaping the behavior of people.place in shaping the behavior of people.

��  The behavior of people at work depends on The behavior of people at work depends on

numerous factors such as technology, structure,numerous factors such as technology, structure,

group and social set up.group and social set up.

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 There There areare asas many  many definitionsdefinitions aboutabout

organizationalorganizational behaviorbehavior asas therethere areare authorsauthors onon

thethe subjectsubject..

�� OO..BB.. isis thethe study  study of  of humanhuman behaviorbehavior inin

organizationsorganizations..

�� KnowledgeKnowledge aboutabout humanhuman behaviorbehavior would would bebe

usefuluseful inin improving  improving anan ,, organization·sorganization·s

effectivenesseffectiveness..

�� OrganizationalOrganizational BehaviorBehavior isis thethe study  study of  of organizationalorganizational componentscomponents andand theirtheir impactimpact onon

humanhuman behaviorbehavior andand organizationalorganizational

performanceperformance..

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Fundamental Concepts:Fundamental Concepts:--

Coming to Organizational behavior, the basicComing to Organizational behavior, the basicassumptions distinct to the discipline areassumptions distinct to the discipline are--

��  There are differences between individuals. There are differences between individuals.

��  A whole person. A whole person.

�� Behavior of an individual is caused.Behavior of an individual is caused.

��  An individual has dignity. An individual has dignity.

�� Organization is social system.Organization is social system.

�� Mutual of interest among organizational members.Mutual of interest among organizational members.

�� Holistic Organizational behavior.Holistic Organizational behavior.

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 Goals ofGoals ofOrganizational BehaviorOrganizational Behavior

PredictionPrediction

PredictionPrediction ControlControl

ControlControlEx planationEx planation

Ex planationEx planation

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K ey elements in OBK ey elements in OB

 Task and Technology

GroupsIndividuals

Organizational 

design

Environment

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Features of Organizational Beha viorFeatures of Organizational Beha vior

IndividualIndividual

��  Work in organization to satisfy their needs, ego and experiences. Work in organization to satisfy their needs, ego and experiences.

�� Depends upon psychology and sociology etc.Depends upon psychology and sociology etc.

�� Study of these factors help management to mould and modify Study of these factors help management to mould and modify the behavior of employees for achieving organizationalthe behavior of employees for achieving organizational

objective.objective.

GroupGroup

�� Formal and informal, small and large etc .Formal and informal, small and large etc .�� Synergy is observedSynergy is observed

�� Study of anthropology and sociology is helpful.Study of anthropology and sociology is helpful.

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StructureStructure

�� Formal relationships of people.Formal relationships of people.

�� Hierarchy for effectively coordinated and controlledHierarchy for effectively coordinated and controlled

�� On the basis of formalized policies, procedures,On the basis of formalized policies, procedures,

authority and responsibility.authority and responsibility. Technology Technology

�� Significant influence on work Significant influence on work 

��  A way to get satisfaction at work  A way to get satisfaction at work �� Interpersonal roles, informational roles and managerialInterpersonal roles, informational roles and managerial

functions are improved with the use of technology functions are improved with the use of technology 

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EnvironmentEnvironment

Internal and external environmentInternal and external environment

Influence the work behavior, relationships and use of Influence the work behavior, relationships and use of 

authority and responsibility authority and responsibility 

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FoundationsFoundations

�� Psychology Psychology 

�� Sociology Sociology 

��  Anthropology  Anthropology 

�� Political Behavior: principles for delegation of authority Political Behavior: principles for delegation of authority 

and responsibility.and responsibility.

�� Economics: wage rate, working hours, and working Economics: wage rate, working hours, and working 

conditionsconditions�� Science: scientific methodScience: scientific method

�� Research: job satisfaction, productivity, stress etc.Research: job satisfaction, productivity, stress etc.

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Contributing disciplines of OBContributing disciplines of OB

�� Psychology Psychology 

�� Sociology Sociology 

��  Anthropology  Anthropology �� Social psychology Social psychology 

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Contributing Disciplines to the Contributing Disciplines to the 

OBF

ieldOBF

ield

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Contributing Disciplines to the Contributing Disciplines to the 

OBF

ield (cont·d)OBF

ield (cont·d)

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Contributing Disciplines to the Contributing Disciplines to the 

OBF

ield (cont·d)OBF

ield (cont·d)

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Contributing Disciplines to the Contributing Disciplines to the 

OBF

ield (cont·d)OBF

ield (cont·d)

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LIMITATIONS OF OBLIMITATIONS OF OB

11-- Unethical manipulation of peopleUnethical manipulation of people

22-- Seeking quick fixesSeeking quick fixes

33-- Law of diminishing returnsLaw of diminishing returns

44-- Varying environment Varying environment

55-- No single definitionNo single definition

66-- Behavioral biasBehavioral bias

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MODELS OF OBMODELS OF OB

��  Autocratic model Autocratic model ²  ² works on the principle of  works on the principle of 

 Authority (power) Authority (power)

�� Custodial modelCustodial model ²  ² concentrates on economicconcentrates on economicResourcesResources

�� Supportive modelSupportive model ²  ² based on leadershipbased on leadership

�� Collegial modelCollegial model ²  ² on partnership (team work)on partnership (team work)�� System modelSystem model ²  ² trust and community trust and community 

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Beha vior  processBeha vior  processEnvironmental 

Factor

Individual 

Dimensions

Organizational 

Design and 

Process

 Job design

Group and 

Inter Group Dimension

Motiv ation

R ew ard system

Performance

leadership

Organizational 

Change and 

Development

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