Before theBefore the FEDERAL COMMUNICATIONS COMMISSION Washington, D.C. 20554 In the Matter of...

Before the FEDERAL COMMUNICATIONS COMMISSION

Washington, D.C. 20554

In the Matter of

Lifeline and Link Up Reform and Modernization

) ) ) WC Docket No. 11-42 )

APPLICATION OF PUERTO RICO TELEPHONE COMPANY, INC. TO PARTICIPATE IN THE BROADBAND ADOPTION LIFELINE PILOT PROGRAM Puerto Rico Telephone Company, Inc. (“PRT”) herein submits its application to

participate in the Broadband Adoption Lifeline Pilot Program (“Pilot Program”). The Pilot

Program was created by the Federal Communications Commission (“Commission” or “FCC”) in

the Lifeline Reform Order and FNPRM to “gather data to test how the Lifeline program could be

structured to promote the adoption and retention of broadband services by low-income

households.”1 The Commission recognizes that most insular areas, like Puerto Rico, currently

lag dramatically behind the rest of the nation in broadband subscribership and deployment.2

1 Lifeline and Link Up Reform and Modernization; Lifeline and Link Up; Federal-State Joint Board on Universal Service; Advancing Broadband Availability Through Digital Literacy Training, WC Docket Nos. 11-42, 03-109, CC Docket No. 96-45, WC Docket No. 12-23, Report and Order and Further Notice of Proposed Rulemaking, FCC 12-11 at ¶ 323 (rel. Feb. 6, 2012) (“Lifeline Reform Order and FNPRM”). 2 See Federal-State Joint Board on Universal Service: Promoting Deployment and Subscribership in Unserved and Underserved Areas, Including Tribal and Insular Areas, Twelfth Report and Order, Memorandum Opinion and Order, and Further Notice of Proposed Rulemaking, 15 FCC Rcd 12208, ¶ 32 (2000) (finding that “subscribership levels are below the national average in … certain insular areas”). See also Comments of Virgin Islands Telephone Corporation, GN Docket No. 11-16 (filed Mar. 2, 2011) (noting low broadband deployment in the U.S. Virgin Islands); Comments of Public Services Commission of the U.S. Virgin Islands, WC Docket No. 10-90 at 4-7 (filed Jul. 12, 2010) (discussing limitations on telecommunications infrastructure in the territory and challenges to deployment in the Virgin Islands); Comments of Footnote continues on next page . . .

2

Indeed, carriers in Puerto Rico, including PRT, face numerous challenges to deploying

broadband, only one of which is the low-income level of consumer households. In April 2010,

the Commission committed to “to ensure that high-quality … broadband services are available in

insular areas.”3 The Pilot Program provides an opportunity for the Commission to begin to fulfill

its commitment to Puerto Rico. Pursuant to the Pilot Program Public Notice, PRT submits a

description of its proposed broadband pilot project, and respectfully requests that the Wireline

Competition Bureau (the “Bureau”) select its project for funding.4

I. NAMES AND IDENTIFIERS

Puerto Rico Telephone Company, Inc. d/b/a Claro, FCC Registration Number (“FRN”)

0001731470, is a telecommunications carrier designated by the Telecommunications Regulatory

Board of Puerto Rico (“TRB”) as an eligible telecommunications carrier (“ETC”), pursuant to 47

C.F.R § 54.201(b). PRT is currently designated to provide Lifeline service in Puerto Rico within

the study area codes (“SACs”) 633200 and 633201.

PRT is a privately held corporation organized under the laws of the Commonwealth of

Puerto Rico. It was incorporated on September 11, 1998. PRT is the principal

telecommunications service provider in Puerto Rico and currently offers a many facilities-based

wireline and wireless services. Specifically, PRT’s service offerings include voice, Internet

broadband access, and VoIP. PRT is a wholly-owned operating subsidiary of

the Virgin Islands Telephone Corporation, CC Docket No. 96-45 at 15 (filed Nov. 3, 2000) (describing low penetration rates in the U.S. Virgin Islands). 3 High-Cost Universal Service Support, Federal-State Joint Board on Universal Service, Lifeline and Link-Up, Order and Notice of Proposed Rulemaking, 25 FCC Rcd 4136, ¶ 2 (2010). 4 Wireline Competition Bureau Announces Application Procedures and Deadline for Applications to Participate in the Broadband Adoption Lifeline Pilot Program, WC Docket No. 11-42, Public Notice, DA 12-683 (rel. Apr. 30, 2012) (“Pilot Program Public Notice”).

3

Telecomunicaciones de Puerto Rico, Inc. (“TELPRI”), FRN 0012216933, a United States

corporation organized under the laws of Puerto Rico. In addition to PRT, TELPRI owns another

operating subsidiary in Puerto Rico, Coqui.Net Corporation (“Coqui”).

II. PROPOSED PILOT PROJECTS

A. Geographic Area and Census Data

As a carrier in an insular area, PRT faces a host of challenges to the deployment and

adoption of broadband services. In addition to the increased costs of serving an island

population, a very large percentage of Puerto Rico’s consumers are low income. Indeed, 45

percent of Puerto Ricans live below the federal poverty line.5 And, recent census data estimates

that the median household income in Puerto Rico is $18,862.6 In contrast, the estimated median

household income of the United States is $50,046, and the estimated median household income

of Mississippi—the poorest state in the United States—is $36,851.7 To facilitate broadband

adoption by low-income consumers, the pilot project proposed by PRT will offer a variety of

broadband plans throughout PRT’s service area in Puerto Rico.8 Because of the abject poverty in

Puerto Rico, the Commission should be mindful that modest subsidies by mainland standards –

including the subsidies proposed herein – will make a significant impact in Puerto Rico.

5 Alemayehu Bishaw, Poverty: 2009 and 2010, American Community Survey Briefs (Issued Oct. 2011) at 2, available at http://www.census.gov/prod/2011pubs/acsbr10-01.pdf. 6 Amanda Noss, Household Income for States: 2009 and 2010, American Community Survey Briefs (Issued Sept. 2011) at 5, available at http://www.census.gov/prod/2011pubs/acsbr10-02.pdf (“Household Income for States”). Additional census data on the income levels of residents in each census tract of Puerto Rico is included in Appendix 2. 7 Household Income for States at 5. 8 The geographic area covered by PRT’s projects will not include Tribal lands.

4

B. Description of Technologies Used for Broadband Service

PRT proposes to provide both wireline and wireless broadband service options for its

broadband pilot project. Wireline broadband service will be provided to customers using digital

subscriber line (“DSL”) technology. Wireless broadband service will be provided to customers

using PRT’s High Speed Packet Access Plus (“HSPA+”) technology.

C. Summary of Proposed Service Offerings, Including Broadband Speed, Discount and Recurring Fees

The proposed broadband pilot project will provide low-income consumers in Puerto Rico

with four new and innovative broadband service options. Not only will consumers be able to

choose between wireline and wireless offers, but also from among an array of speed and data

capacity choices. 9 The project also accommodates the additional investment required by

consumers to obtain computers.

For consumers interested in wireline broadband and voice services, options will include

DSL with a defined voice package and computer hardware for as little as $25.99. For consumers

interested in wireless broadband and voice services, options will include 2G of data and 300

minutes of voice for as little as $26.82. To make the wireline broadband options described in 1

and 2 below, PRT proposes to utilize the existing $13.50 Lifeline support and therefore seeks to

add only $5.00 to its existing Lifeline discount to obtain both voice and data.10

9 The availability of services and speeds offered by PRT in its broadband pilot project vary. PRT’s pilot project offers are limited to areas where PRT currently offers the proposed service. 10 PRT will seek to recover from wireline broadband pilot customers the installation cost of $85.00. PRT pays this amount to a third-party responsible for the installation. PRT also will seek to recover a $50.00 activation fee for any new wireline customer to offset operational costs. For the initiation of new wireless service, PRT charges a $36.00 activation fee to offset its operational costs.

5

A summary of PRT’s proposed wireline broadband pilot project offerings is as follows:

1. Option with Computer and Modem – DSL

Computer Cost: Approximately $150.00 + Modem Cost $30.00 ○ Customer Pays at Initiation: $90.00 ○ Claro Financing: $90.00 ○ Total: $180.00

Plan: Limited voice Service and DSL – 2MB and 4MB

2. Wireless Option with Computer and USB- Mobile Broadband

Computer Cost: Approximately $150.00 + USB Cost $50.00 ○ Customer Pays at Initiation: $100.00 ○ Claro Financing: $100.00

Plan: Limited voice Service and Mobile Broadband 2GB and 3GB

Wireline Plans: Considering laptops or desktops or WiFi Tablets + USBs

Services Price Plan

Computer and USB Financed

Rate per month financed

Total per month

Proposed Discount Total Value Added Services

$100.00

Low Mid Tier

Broadband 2GB + Limited wireline Voice Service – 300 Minutes $ 36.99

Financed at 12 months (average cost of $150.00 + USB $50.00) ‐

Financed Amount $100.000 $8.33 $45.32 $18.50 $26.82

Mobility, All Island Coverage, Access to over 500 Hotspots, Claro Mail, Android models, 3G.

Mid Tier

Broadband 3GB – Limited wireline Voice Service – 300 Minutes $42.00

Financed at 12 months (average cost of $150.00 + USB $50.00) –

Financed Amount $100.00 $8.33 $50.33 $18.50 $31.83

Mobility, All Island Coverage, Access to over 500 Hotspots, Claro Mail, Android models, 3G.

Wireline Plans: Considering laptops or desktops or WIFI Tablets with DSL

Services Price Plan Computer Financed

(Ave cost of

Computer $150.00)

Rate per month

Financed

Total per

month

Proposed

Discount Total Value Added Services

$90.00

High Tier

Broadband 2mb +

Limited Landline 300

local minutes (uplink

1mb) 36.99 $

Financed at 12

months (average cost

of $150.00) 7.50$

44.49$

18.50$

25.99$

Free Parental Control, Free Modem WIFI, Antivirus,

Backup dial up account, firewall, Access to over 500

Hotspots, Cloud Storage 50mb, email account. Office

Inluded.

High Tier

Broadband 4mb +

Limited Landline 300

local minutes (uplink

1mb) 42.00 $

Financed at 12


of $150.00) 7.50$

49.50$

18.50$

31.00$

Free Parental Control, Free Modem WIFI, Antivirus,

Backup dial up account, firewall, Access to over 500

Hotspots, Cloud Storage 50mb, email account. Office

Inluded.

6

For consumers interested in wireless data only, PRT will offer both postpaid and prepaid options.

These options will also provide consumers with Internet-ready tablets. These plans will be

offerred to consumers at prices as low as $6.49.

3. Option with Internet ready Device – Tablet – Postpaid

1 year contract – only Data Service ○ Computer Cost: Approximately $150.00 ○ Customer Pays at Initiation: $75.00 ○ Claro Financing: $75.00 ○ Total: $150.00

Plan: Mobile Broadband 2GB and 3GB Wireless Plans: Tablets ‐ Internet ready: Postpaid 1 yr contract

Services Price Plan

Tablet Price (in

average Tablet Cost is

within $150.00

Rate per month

Financed

Total per

month

Proposed


$75.00

Low Mid

Tier Broadband 2GB 24.99$

Financed at 12


of $150.00)‐ Financed

Amount $75.00 6.25$ 31.24$ 18.50$ 12.74$

Mobility, All Island Coverage, Access to over 500

Hotspots, Claro Mail. Android models, 3G.

Mid Tier Broadband 3GB 34.99$

Financed at 12


of $150.00)‐ Financed

Amount $75.00 6.25$ 41.24$ 18.50$ 22.74$


Hotspots, Claro Mail. Android models, 3G.

BROADBAND ONLY

4. Option with Internet ready Device – Tablet – Prepaid

No contract Offers: Broadband Only Computer Cost: Approximately $150.00

○ Customer Pays at Initiation: $150.00 ○ Claro Financing: $0.00 ○ Total: $150.00

Wireless Plans: Tablets ‐ Internet ready: Prepaid

Services Price Plan

Tablet Price (in

average Tablet Cost is

within $150.00

Payment Due

Month 1 at POS

Rate per

month

Financed

Total per

month

Proposed


$150.00

Low Mid

Tier Broadband 2GB 24.99$ $ 150.00 $174.99 n/a $ 24.99 18.50$ 6.49$


Hotspots, Claro Mail.

Mid Tier Broadband 3GB 34.99$ $ 150.00 $184.99 n/a $ 34.99 18.50$ 16.49$


Hotspots, Claro Mail.

7

D. Low-Income Consumers

PRT’s broadband pilot project will focus on low-income consumers who do not currently

subscribe to broadband service. Specifically, the broadband pilot project targets these customers

through its: (1) pricing and products; (2) distribution and provisioning; and (3) promotion and

advertising.

1. Pricing and Products

PRT proposes to offer two wireline broadband service options with download speeds of 2

Mbps and 4 Mbps, and with upload speeds of up to 1 Mbps. Each plan includes limited landline

voice service. Hardware options include a computer with a DSL modem. The offers also

include the option of financing a high-quality computer (desktop or laptop) or a Wi-Fi tablet for

a 12-month period. By providing financing, PRT will help low-income customers purchase the

computer equipment necessary to use broadband service.

PRT also proposes two mobile broadband packages that include 1 GB to 5 GB of data.

PRT also will offer bundles that contain broadband and voice services. All packages will be

offered with postpaid and prepaid options. PRT also will provide customers the option to

purchase Internet-ready tablets.

2. Distribution and Provisioning

PRT will make the offered products easy for low-income consumers to acquire. Wireline

and wireless products will be available in all of PRT’s retail locations – a total of 36 locations.

Wireline products also will be available in 50 additional points of sale, primarily in major retail

chains throughout Puerto Rico. Wireless products also will be available in all indirect agent

locations throughout Puerto Rico – approximately 200 additional points of sale.

Existing residential wireline and individual wireless service customers may participate in

PRT’s pilot project. A customer will be eligible for the project if he or she is enrolled in any of

8

the following local aid programs: *PAN, Programa de Subsidio de Energía para Hogares de

Bajos Ingresos, Plan de Sección 8 de Vivienda, MedicAid, Temporary Aid to Needy Families

(“TANF”), Programa Nacional de Comedores Escolares, or Elegibilidad por Ingresos.

3. Promotion and Advertising

PRT’s broadband pilot project will target low-income consumers using Spanish. PRT

will utilize above-the-line communications, including newspaper and television advertisements,

radio advertisements and “mentions,” and out-of-home advertising. PRT will also utilize below-

the-line communications, including posters, stand banners, brochures, flyers, television

advertisements within its stores, bill messages, Short Message Service marketing, and virtual

promotional calls. Finally, PRT will participate in events directed at low-income consumers,

including community events, government agency affairs, and residential invasions (i.e.,

“Invasiones”). To reach its existing customers, PRT will use bill messages, bill inserts, direct

mails by groups (inbound) and telemarketing (outbound).

E. Overall Funding Amount and Estimated Customers Served

Puerto Rico has approximately 1,400,000 households. Based on the approximately

460,000 households that participate in the Total Aid Plans (“PAN”), and PRT’s 215,983 Lifeline

voice customers, PRT estimates that the potential base of customer households for this program

is between 216,000 and 460,000. If PRT assumes a potential 15 percent penetration rate, the

potential number of customer households participating would be between 32,400 to 69,000.

Based on these estimates, the total cost of the broadband pilot program would be approximately

$7.2M to $15.3M ($222 per year times the number of broadband participants).

9

F. Customer Service Support

PRT will offer subscribers participating in the broadband pilot project the same customer

service support currently provided to existing customers. For example, a wireline customer may

call PRT’s customer service line (775-0000) to make additions or changes to current service, to

upgrade to new products, and to receive an explanation of his or her current bill. Customers may

also visit any of PRT’s twelve customer service centers.

PRT offers special support to its Lifeline customers. By calling PRT’s Lifeline customer

service line (774-3000), a customer receives Lifeline-related support, including information on

completion of Lifeline forms and the customer’s approval status for Lifeline service. PRT will

make its Lifeline support available to pilot project subscribers.

III. BARRIERS TO BROADBAND

The Commission recognizes the importance of digital literacy and access to affordable

equipment to the adoption of broadband.11 In its broadband pilot project, PRT will address

barriers to broadband adoption (other than cost) by offering digital literacy training and discounts

on hardware.

A. Digital Literacy Training

PRT, as the leading telecommunications company in Puerto Rico, is committed to

reducing the digital gap and increasing digital literacy across all sectors of Puerto Rican society.

As part of its broadband pilot project, PRT will provide digital literacy training. At new

activation points of sale, PRT will provide digital training on Internet basics and make available

a training manual. Additionally, PRT, in alliance with its computer and hardware partners will

11 See Lifeline Reform Order and FNPRM at ¶¶ 348 – 349, 352.

10

tour each of Puerto Rico’s 78 municipalities. PRT will offer training sessions in its customer

service locations on a weekly basis, and make available an Internet basics tutorial on its

corporate website. PRT will also provide an educational video.

PRT has a demonstrated commitment to digital literacy training. PRT, like other

subsidiaries of América Móvil, participated in the One Laptop Per Child (“OLPC”) program.

Through OLPC, PRT helped to reduce the digital

divide and encourage the socio-economic

development of Puerto Rico. Specifically, in

2010 and 2011, PRT donated 2,000 laptops for

young talented students of limited resources.

This donation was part of a major initiative to

reduce the digital gap between Puerto Rican students and their counterparts in the mainland U.S.

The laptops PRT donated – called “Green Machines” – are highly energy efficient and provide

students with wireless and wireline connectivity to the Internet. The project was considered one

of the most ambitious and comprehensive information

technology projects ever undertaken.

Another vulnerable group that has fallen into the

digital gap is adults over 50 years of age who lack expertise

in computers and the Internet. To close this gap, PRT

offers customers over the age of 50 with basic Internet

training. The basic internet training offered by PRT

demonstrates: (1) how to connect to the Internet; (2) how to

browse web pages; (3) how to search websites using search

11

engines; and (4) how to exchange emails with other people. The basic Internet training is two

hours and is offered to groups of eight people in PRT’s Mayaguez, Arecibo and Roosevelt stores.

To date, PRT has provided basic Internet training to more than 1,100 consumers in Puerto Rico.

B. Discounted Hardware

PRT will offer discounted hardware to enable both wireline and wireless customers to use

broadband services. For wireline services, PRT will offer customers laptops, desktops and Wi-

Fi enabled tablets. These hardware offerings may be financed interest-free. For wireless

services, PRT will offer customers USBs and Internet-ready tablets. For postpaid customers, the

USB will be fully subsidized. The Internet-ready tablets will be subsidized based on a rate plan

and subsidy amount approved by PRT. A prepaid customer will be required to pay the full price

for hardware.

IV. PROJECT DESIGN, DATA GATHERING AND EVALUATION

PRT recognizes that the primary goal of the Pilot Program is to collect data to identify

effective approaches to increasing low-income consumer broadband adoption.12 PRT will design

its pilot project as a field experiment that incorporates a control group and utilizes

randomization. Details regarding the design of PRT’s project and PRT’s collection of the

standardized data that must be submitted to the Universal Service Administrative Company

(“USAC”) are found in Appendix 3. PRT plans to collect data relevant to the broadband pilot

program and provide such data to USAC.

PRT will partner with The Research Office Inc. to capture broadband pilot project data.

The Research Office Inc. is based in Puerto Rico and provides expertise in marketing design,

12 Pilot Program Public Notice at 2.

12

research and analysis. The Research Office Inc. will assist PRT in designing its pilot project as a

field experiment.

The Commission adopted new rules relating to determinations of subscriber eligibility for

Lifeline-supported services in the Lifeline Reform Order and FNPRM.13 PRT will develop and

implement procedures to ensure compliance with the Commission’s new subscriber eligibility

rules. In its pilot project, PRT will apply all of the consumer eligibility and enrollment

procedures detailed in Lifeline Reform Order and FNPRM.14 A copy of the certification form

PRT currently uses for its Lifeline customers may be found in Appendix 4.15

V. TRANSITION PLAN

PRT will implement a transition plan as the end of its pilot program draws near. Six

months prior to the project’s conclusion, PRT will begin informing its customers that the

discount they are currently receiving will no longer be available. At the same time, PRT will

inform customers of the options available to maintain broadband service. PRT will use different

forms of communication to ensure that each customer is sufficiently notified and informed. In

the sixth month preceding the conclusion of the project, PRT will contact participating customers

via SMS; in the fifth month, via a virtual call; in the fourth month, via direct mail; and in the

final three months, via an outbound call.

At the conclusion of the project, PRT will offer its customers a variety of new broadband

access options at competitive rates. PRT will include a three-month $10.00 discount for each

customer that re-subscribes.

13 See Lifeline Reform and Order at ¶ 60 – 170 and Appendix C. 14 See id. 15 PRT is in the process of updating its certification form consistent with the Commission’s new rules.

13

VI. FINAL REPORT

At the end of the Pilot Program, PRT will submit a final report that includes all relevant

statistics relating to the program.

VII. CONCLUSION

PRT submits its application in accordance with the requirements of the Lifeline Reform

Order and FNPRM and the Pilot Program Public Notice, and respectfully requests that the

Bureau select its project for funding by the Pilot Program.

Respectfully submitted,

By: Thomas J. Navin

Nancy J. Victory Thomas J. Navin WILEY REIN LLP 1776 K Street, NW Washington, DC 20006 (202) 719-7000

July 2, 2012 Counsel for Puerto Rico Telephone Company, Inc.

APPENDIX 1

Certifications

APPENDIX 2

Puerto Rico Census Data

Census Tract and Municipality

Total Households

Estimate

Total Families Estimate

Total Married-Couple Families

Estimate

Total Non-Family

Households Esimate

Households Estimate

Median income (dollars)

Families Estimate


Married-Couple Families Esimate


Non-Family Households

Esimate Median income

(dollars)

Households Estimate

Mean income (dollars)

Families Estimate



EstimateMean income

(dollars)

Census Tract 9563, Adjuntas Municipio, Puerto Rico 1061 839 637 222 10154 12478 13319 3679 14669 16864 5388






Census Tract 4301, Aguada Municipio, Puerto Rico 1447 1318 938 129 17347 20052 24539 6076 24817 26203 7996



Census Tract 4304.01, Aguada Municipio, Puerto Rico 1669 1324 859 345 13308 13559 15295 12177 18772 19704 14260



Census Tract 4305.02, Aguada Municipio, Puerto Rico 1424 1126 852 298 11220 13950 16197 2,500- 15621 18518 4472



Census Tract 9900, Aguada Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 4001, Aguadilla Municipio, Puerto Rico 1711 1339 770 372 15226 16932 23458 12394 25063 25720 20385



Census Tract 4005.01, Aguadilla Municipio, Puerto Rico 1239 872 504 367 11913 20024 22018 6798 19951 24568 8722













Census Tract 9900, Aguadilla Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 2301, Aguas Buenas Municipio, Puerto Rico 1380 1089 620 291 15734 16892 22216 6197 27660 31936 9026




Census Tract 2305.01, Aguas Buenas Municipio, Puerto Rico 1525 1329 778 196 14705 17149 25730 6172 19417 21203 7304

Census Tract 2305.02, Aguas Buenas Municipio, Puerto Rico 1345 1066 746 279 16534 19432 21308 7568 18080 20202 8722

Census Tract 2501, Aibonito Municipio, Puerto Rico 1699 1378 882 321 17946 20899 25142 9638 24068 27236 9800






Census Tract 8101, Añasco Municipio, Puerto Rico 938 742 609 196 13158 15479 15293 8047 17883 19904 9117






Total Households

Estimate



Estimate

Total Non-Family

Households Esimate

Households Estimate


Families Estimate






(dollars)

Households Estimate


Families Estimate



EstimateMean income

(dollars)



Census Tract 9900, Añasco Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 3001.01, Arecibo Municipio, Puerto Rico 1608 1263 828 345 17543 21521 24712 10082 23606 25336 16449


Census Tract 3002, Arecibo Municipio, Puerto Rico 1142 857 522 285 15125 18609 20982 5846 20667 24576 7739






















Census Tract 9929, Arecibo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 2801.01, Arroyo Municipio, Puerto Rico 872 543 395 329 9609 12023 11518 5618 14266 18810 6713




Census Tract 9915, Arroyo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5901, Barceloneta Municipio, Puerto Rico 2232 1723 1158 509 16223 18830 23864 9081 28392 32027 14542




Census Tract 9900, Barceloneta Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9522.01, Barranquitas Municipio, Puerto Rico 1093 900 678 193 17795 19045 20750 15029 23777 23899 22055




Census Tract 9524, Barranquitas Municipio, Puerto Rico 1042 705 280 337 9706 10827 20643 6170 13788 15518 8876

Census Tract 9525, Barranquitas Municipio, Puerto Rico 2337 1870 1186 467 15507 18459 23479 6266 20892 22899 8845

Census Tract 301.01, Bayamón Municipio, Puerto Rico 1006 812 567 194 38818 42656 53672 27031 58706 64094 34667




Census Tract 302, Bayamón Municipio, Puerto Rico 1412 1053 505 359 25833 27212 33854 18274 32128 32865 24272



Total Households

Estimate



Estimate

Total Non-Family

Households Esimate

Households Estimate


Families Estimate






(dollars)

Households Estimate


Families Estimate



EstimateMean income

(dollars)




















































Total Households

Estimate



Estimate

Total Non-Family

Households Esimate

Households Estimate


Families Estimate






(dollars)

Households Estimate


Families Estimate



EstimateMean income

(dollars)







Census Tract 8301.01, Cabo Rojo Municipio, Puerto Rico 1430 1066 744 364 13491 14396 19405 6037 17170 19626 8611


Census Tract 8302, Cabo Rojo Municipio, Puerto Rico 1689 1217 853 472 16022 18623 20721 11601 32703 25340 51600








Census Tract 9800, Cabo Rojo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9900, Cabo Rojo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 2001, Caguas Municipio, Puerto Rico 2400 1926 1049 474 27477 33632 48444 10417 45714 49882 17311


Census Tract 2003.02, Caguas Municipio, Puerto Rico 2310 1968 1425 342 40972 44817 54330 15556 56502 60941 24438































Total Households

Estimate



Estimate

Total Non-Family

Households Esimate

Households Estimate


Families Estimate






(dollars)

Households Estimate


Families Estimate



EstimateMean income

(dollars)


Census Tract 3201, Camuy Municipio, Puerto Rico 1257 852 526 405 10437 13081 19516 6746 17742 21184 9215



Census Tract 3204.01, Camuy Municipio, Puerto Rico 1393 1060 729 333 19592 21432 26908 11430 24941 28143 14496

Census Tract 3204.02, Camuy Municipio, Puerto Rico 860 625 443 235 12925 16935 22546 7578 18340 20810 11771



Census Tract 9900, Camuy Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 1001.01, Canóvanas Municipio, Puerto Rico 1215 937 491 278 16554 16470 17023 14306 20041 20630 15874



Census Tract 1002, Canóvanas Municipio, Puerto Rico 710 452 228 258 17012 24397 31250 8154 23192 31077 9084









Census Tract 501.03, Carolina Municipio, Puerto Rico 2278 1177 723 1101 44115 50792 61008 34391 59050 71200 45943
























Census Tract 506, Carolina Municipio, Puerto Rico 1635 1266 606 369 20456 25247 35288 8750 32633 37691 10981

Census Tract 507, Carolina Municipio, Puerto Rico 508 413 146 95 24479 26328 47813 10990 28870 30437 15678





Total Households

Estimate



Estimate

Total Non-Family

Households Esimate

Households Estimate


Families Estimate






(dollars)

Households Estimate


Families Estimate



EstimateMean income

(dollars)












Census Tract 9800.03, Carolina Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9900, Carolina Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 202, Cataño Municipio, Puerto Rico 1511 865 314 646 13727 18646 24773 8583 18108 22705 10276

Census Tract 203.02, Cataño Municipio, Puerto Rico 678 473 194 205 11296 11125 17262 11016 16423 18307 11119


Census Tract 204.22, Cataño Municipio, Puerto Rico 808 572 295 236 9533 18661 16844 2,500- 17011 22663 3311



Census Tract 204.26, Cataño Municipio, Puerto Rico 655 533 12 122 2,500- 2,500- - 2,500- 8657 9150 6504


Census Tract 205, Cataño Municipio, Puerto Rico 1338 1137 818 201 60586 62090 73456 27422 73613 76012 59021

Census Tract 9800.01, Cataño Municipio, Puerto Rico 0 0 0 0 - - - - - - -




Census Tract 9800.05, Cataño Municipio, Puerto Rico 22 22 10 0 - 2,500- - - N N -

Census Tract 9800.06, Cataño Municipio, Puerto Rico 15 15 6 0 - 19583 - - N N -




Census Tract 2601, Cayey Municipio, Puerto Rico 2853 2217 1389 636 21096 25576 37554 10882 31276 34461 16435

Census Tract 2602.01, Cayey Municipio, Puerto Rico 1176 942 641 234 29706 30060 38542 13837 34480 36403 21377










Census Tract 1601, Ceiba Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 1602.01, Ceiba Municipio, Puerto Rico 1720 1285 670 435 22907 24746 25802 11670 27856 29135 22878

Census Tract 1602.02, Ceiba Municipio, Puerto Rico 1284 946 501 338 16141 20739 31860 12500 22938 26012 13391

Census Tract 1603, Ceiba Municipio, Puerto Rico 1645 1059 709 586 16038 22250 24572 9573 23071 27761 13826

Census Tract 9900, Ceiba Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9556, Ciales Municipio, Puerto Rico 1457 1169 732 288 12968 14750 16275 6397 17696 19750 8220




Total Households

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(dollars)

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(dollars)


Census Tract 2401.01, Cidra Municipio, Puerto Rico 1888 1607 1139 281 42618 42746 46528 18836 54701 53832 52764




Census Tract 2403, Cidra Municipio, Puerto Rico 792 663 389 129 24057 25243 28398 10766 26823 29142 9358



Census Tract 2405, Cidra Municipio, Puerto Rico 1475 1060 460 415 13125 16029 26795 10042 18964 20745 12314



Census Tract 9539, Coamo Municipio, Puerto Rico 849 633 463 216 14356 17799 20341 6591 22483 26452 8676









Census Tract 9517, Comerío Municipio, Puerto Rico 1385 1133 778 252 14756 17613 19219 9398 20252 22444 10354





Census Tract 5301, Corozal Municipio, Puerto Rico 965 762 554 203 16401 17965 23750 10987 24566 28008 10767






Census Tract 9505, Culebra Municipio, Puerto Rico 590 398 197 192 19868 25000 40486 13824 28690 32497 18448

Census Tract 9905.01, Culebra Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5401, Dorado Municipio, Puerto Rico 930 698 402 232 17162 21410 30250 7308 23138 27024 11447







Census Tract 9900.21, Dorado Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 1501.02, Fajardo Municipio, Puerto Rico 914 693 329 221 22792 27240 41080 11989 30681 34594 14063


Census Tract 1502, Fajardo Municipio, Puerto Rico 1791 1391 920 400 27938 28403 32845 15000 33157 34573 25651








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(dollars)

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(dollars)

Census Tract 9901.03, Fajardo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5801, Florida Municipio, Puerto Rico 1765 1354 914 411 13967 15347 20815 9419 20636 23299 10624

Census Tract 5802, Florida Municipio, Puerto Rico 2202 1653 1123 549 17333 19576 22571 11172 21177 22848 13039

Census Tract 9609, Guánica Municipio, Puerto Rico 1565 1281 916 284 12813 14021 16092 4651 16808 17858 10593







Census Tract 9900, Guánica Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 2701, Guayama Municipio, Puerto Rico 1956 1714 1023 242 17394 19118 22528 14875 24523 25092 14192

Census Tract 2702.01, Guayama Municipio, Puerto Rico 1953 1356 588 597 14959 20852 31940 6524 23323 26963 11626

Census Tract 2702.02, Guayama Municipio, Puerto Rico 748 545 347 203 11618 14612 18355 3160 18400 21005 10045







Census Tract 9926, Guayama Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 7401.01, Guayanilla Municipio, Puerto Rico 894 789 479 105 10449 11120 14417 3750 18241 19271 4374

Census Tract 7401.02, Guayanilla Municipio, Puerto Rico 1313 1141 792 172 15662 17775 25980 6447 23239 24933 9646

Census Tract 7402, Guayanilla Municipio, Puerto Rico 1583 1304 693 279 13992 14950 29261 10602 21983 24106 10166



Census Tract 9900.01, Guayanilla Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 401.01, Guaynabo Municipio, Puerto Rico 907 646 374 261 11155 11316 16563 6588 16347 17722 10352



Census Tract 402, Guaynabo Municipio, Puerto Rico 1612 1093 767 519 48370 55787 62344 34583 62875 70247 47350





















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(dollars)

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(dollars)

Census Tract 2101, Gurabo Municipio, Puerto Rico 1261 999 664 262 21314 20582 22647 14342 26633 26429 22199

Census Tract 2102.01, Gurabo Municipio, Puerto Rico 586 519 258 67 15800 16583 20976 2,500- 21463 23189 8093

Census Tract 2102.02, Gurabo Municipio, Puerto Rico 2646 2177 1323 469 23246 24830 30015 13448 28282 29170 19608






Census Tract 3101, Hatillo Municipio, Puerto Rico 2275 1822 1248 453 20210 21706 23526 10639 27312 29847 15908






Census Tract 9900.16, Hatillo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 8201, Hormigueros Municipio, Puerto Rico 2684 1984 1192 700 17857 19661 26500 9679 21926 24609 11202




Census Tract 1801, Humacao Municipio, Puerto Rico 1726 1188 692 538 17102 20347 25517 11620 22909 25384 15727

Census Tract 1802.01, Humacao Municipio, Puerto Rico 899 703 391 196 20179 22139 25846 10890 26278 27187 12861











Census Tract 9918, Humacao Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 4101, Isabela Municipio, Puerto Rico 1934 1513 1119 421 12145 13838 15576 6722 16743 18545 9072



Census Tract 4104.01, Isabela Municipio, Puerto Rico 1225 866 541 359 12136 14282 17210 5884 17768 20249 11373






Census Tract 9900, Isabela Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9560, Jayuya Municipio, Puerto Rico 1782 1484 1000 298 14780 16367 18667 6250 21383 22688 11709



Census Tract 7101.02, Juana Díaz Municipio, Puerto Rico 1640 1204 724 436 16862 18071 21197 13214 21315 23802 13303

Census Tract 7102, Juana Díaz Municipio, Puerto Rico 1651 1308 658 343 11342 11938 13858 8030 16969 17867 10157





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(dollars)

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(dollars)



Census Tract 7107, Juana Díaz Municipio, Puerto Rico 613 521 307 92 13472 15972 25688 2,500- 21784 24401 6211





Census Tract 9900.01, Juana Díaz Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5001, Juncos Municipio, Puerto Rico 2200 1748 1121 452 18029 19851 19792 6862 25268 27155 14632

Census Tract 5002, Juncos Municipio, Puerto Rico 2306 1564 984 742 21596 23602 35650 12155 30105 32751 23607

Census Tract 5003.01, Juncos Municipio, Puerto Rico 2381 1932 1359 449 20011 22247 30828 7969 27864 31307 12587




Census Tract 8501.01, Lajas Municipio, Puerto Rico 845 687 469 158 15785 16971 19095 6912 19259 20554 12463

Census Tract 8501.02, Lajas Municipio, Puerto Rico 2291 1731 1028 560 13834 18799 21440 5752 19533 21788 8385

Census Tract 8502, Lajas Municipio, Puerto Rico 1782 1325 816 457 14784 17049 21333 9618 19992 22928 10388



Census Tract 9911, Lajas Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9577, Lares Municipio, Puerto Rico 1424 1239 815 185 11455 13033 16609 4233 18509 19799 5152








Census Tract 9597, Las Marías Municipio, Puerto Rico 909 732 495 177 13724 14477 18313 6506 18684 20214 9323

Census Tract 9598, Las Marías Municipio, Puerto Rico 638 478 357 160 12750 16250 19718 2,500- 18334 21297 7019

Census Tract 9599, Las Marías Municipio, Puerto Rico 1962 1653 1176 309 14130 15869 20711 6262 18984 20685 8189

Census Tract 1901.01, Las Piedras Municipio, Puerto Rico 2111 1742 1215 369 16909 20265 25987 9383 23314 25315 10928






Census Tract 1101.01, Loíza Municipio, Puerto Rico 1097 818 418 279 14159 15402 17500 9238 17632 18493 12519


Census Tract 1102, Loíza Municipio, Puerto Rico 603 489 304 114 20292 22656 29730 9412 24405 26492 8476








Census Tract 9900, Loíza Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 1401.01, Luquillo Municipio, Puerto Rico 1071 903 596 168 25783 25343 27778 18889 41610 42972 31551



Total Households

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(dollars)

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(dollars)



Census Tract 1403, Luquillo Municipio, Puerto Rico 1694 1240 813 454 22740 27848 29938 9042 29800 33624 17293

Census Tract 9900.01, Luquillo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5701, Manatí Municipio, Puerto Rico 2313 1544 941 769 15039 20708 26213 11219 23954 28260 14872

Census Tract 5702.01, Manatí Municipio, Puerto Rico 1713 1427 983 286 20646 25440 28851 16214 33531 36713 16373

Census Tract 5702.02, Manatí Municipio, Puerto Rico 1738 1300 877 438 18945 23320 25712 6862 25919 30679 11534







Census Tract 9900.25, Manatí Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9601, Maricao Municipio, Puerto Rico 1131 771 414 360 7316 10387 20349 5479 13867 16830 6994

Census Tract 9602, Maricao Municipio, Puerto Rico 519 428 188 91 15625 17083 22656 7202 18404 19604 10244

Census Tract 9514, Maunabo Municipio, Puerto Rico 2346 1723 1171 623 15241 17510 19210 10266 21614 24449 12437



Census Tract 9900, Maunabo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 801, Mayagüez Municipio, Puerto Rico 651 271 150 380 8485 12869 15962 6775 11917 16310 8784

Census Tract 802, Mayagüez Municipio, Puerto Rico 697 250 104 447 2889 6731 36250 2,500- 18439 41165 5728









Census Tract 812, Mayagüez Municipio, Puerto Rico 2392 1845 389 547 3507 3728 8688 2,500- 6896 7084 4531


Census Tract 815.01, Mayagüez Municipio, Puerto Rico 1624 842 557 782 13182 25119 24315 3629 36254 56582 13727














Census Tract 9900, Mayagüez Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 4201, Moca Municipio, Puerto Rico 1817 1397 1022 420 12058 15034 17467 3860 17224 20404 6649


Census Tract 4203.01, Moca Municipio, Puerto Rico 1854 1477 983 377 11319 14785 20791 5017 18260 20797 6808


Total Households

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(dollars)

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(dollars)





Census Tract 9552.01, Morovis Municipio, Puerto Rico 1280 1213 744 67 12009 12083 15859 11250 17709 17686 11827


Census Tract 9553, Morovis Municipio, Puerto Rico 2480 2062 1319 418 11748 12548 14908 6009 18465 18725 15581



Census Tract 9555, Morovis Municipio, Puerto Rico 867 637 404 230 11700 14056 20323 8679 16174 18604 9446

Census Tract 1701, Naguabo Municipio, Puerto Rico 1723 1349 779 374 15366 17426 26845 6230 19824 22526 9130




Census Tract 9900.13, Naguabo Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5201, Naranjito Municipio, Puerto Rico 1614 1401 983 213 17715 19825 24436 7548 23132 25393 6174





Census Tract 9548.01, Orocovis Municipio, Puerto Rico 1325 1023 568 302 14477 14626 25786 10972 19342 20439 12371






Census Tract 9551, Orocovis Municipio, Puerto Rico 993 791 421 202 13989 14954 20766 9474 19480 20981 12177

Census Tract 2901, Patillas Municipio, Puerto Rico 1531 1117 758 414 15173 16556 16728 7304 18142 20451 11156




Census Tract 9900, Patillas Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 7301, Peñuelas Municipio, Puerto Rico 1789 1440 874 349 12252 13583 17296 6108 15842 16702 9902






Census Tract 9900, Peñuelas Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 701, Ponce Municipio, Puerto Rico 1986 1565 976 421 30674 35795 48929 11005 37776 42846 12809

Census Tract 702.01, Ponce Municipio, Puerto Rico 1177 940 623 237 16592 16394 18342 9974 22563 24044 14411



Census Tract 704, Ponce Municipio, Puerto Rico 968 691 176 277 2672 3109 11250 2,500- 7915 9398 4017








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Census Tract 713, Ponce Municipio, Puerto Rico 1464 970 208 494 5097 6150 14010 2,500- 9243 10683 3507




























Census Tract 730.08, Ponce Municipio, Puerto Rico 0 0 0 0 - - - - - - -



Census Tract 9930, Ponce Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 3301, Quebradillas Municipio, Puerto Rico 2537 1930 1305 607 12675 18074 23401 5589 20158 23518 8790




Census Tract 9900, Quebradillas Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9594, Rincón Municipio, Puerto Rico 1991 1476 1078 515 18616 23707 25867 8413 26891 31192 13751



Census Tract 9904, Rincón Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 1301.01, Río Grande Municipio, Puerto Rico 1971 1588 818 383 19816 19656 23571 9215 22366 23232 13079


Census Tract 1302, Río Grande Municipio, Puerto Rico 826 441 270 385 14722 17411 18861 11661 19585 21439 17152





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Census Tract 9927, Río Grande Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9603, Sabana Grande Municipio, Puerto Rico 2132 1644 951 488 16644 17195 23496 11250 21835 23390 13951






Census Tract 9526, Salinas Municipio, Puerto Rico 1150 891 593 259 11961 14203 17944 6528 14641 16943 6583







Census Tract 9928, Salinas Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 8401, San Germán Municipio, Puerto Rico 1601 1134 761 467 13063 14060 14095 5881 17099 19918 8528







Census Tract 4, San Juan Municipio, Puerto Rico 559 166 67 393 7981 23229 24821 5653 19172 28799 14844

Census Tract 5.06, San Juan Municipio, Puerto Rico 553 204 104 349 26776 45156 66176 9472 44016 76125 25248







Census Tract 13.01, San Juan Municipio, Puerto Rico 984 675 115 309 5600 6234 10375 2,500- 9276 10838 4562

Census Tract 13.02, San Juan Municipio, Puerto Rico 1973 1292 63 681 2673 2,500- 4331 2679 6187 6157 5754















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(dollars)

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Census Tract 48, San Juan Municipio, Puerto Rico 1039 760 33 279 2,500- 2,500- 10156 2,500- 6518 5991 4253













Census Tract 54.02, San Juan Municipio, Puerto Rico 643 574 23 69 4750 4882 2,500- 2,500- 7051 6544 3606




















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(dollars)

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(dollars)
















































Census Tract 9800, San Juan Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9801.01, San Juan Municipio, Puerto Rico 0 0 0 0 - - - - - - -



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(dollars)

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(dollars)









Census Tract 2201, San Lorenzo Municipio, Puerto Rico 2037 1495 954 542 23444 30898 34091 12410 31915 35795 16802



Census Tract 2204.01, San Lorenzo Municipio, Puerto Rico 1489 1081 662 408 22887 26629 34485 9583 29632 31348 21006






Census Tract 92, San Sebastián Municipio, Puerto Rico 839 576 279 263 9380 14265 17275 3140 16751 21523 5119









Census Tract 9533, Santa Isabel Municipio, Puerto Rico 1676 1328 746 348 29180 29600 36534 25688 33139 33531 26926





Census Tract 9900, Santa Isabel Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5101.01, Toa Alta Municipio, Puerto Rico 3082 2654 1944 428 43361 45381 55642 35326 50276 51656 34457

Census Tract 5101.02, Toa Alta Municipio, Puerto Rico 1293 1060 634 233 13989 15331 15476 2,500- 29997 33940 10468

Census Tract 5102, Toa Alta Municipio, Puerto Rico 2634 2186 1428 448 25906 31216 39542 9590 40628 44106 15295











Census Tract 1202, Toa Baja Municipio, Puerto Rico 1368 806 519 562 28141 35967 38490 19191 33325 39175 21832






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Households Esimate

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(dollars)

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(dollars)




Census Tract 1210.01, Toa Baja Municipio, Puerto Rico 962 788 551 174 36724 46092 61771 15375 44225 49744 18411

















Census Tract 9900, Toa Baja Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 601.02, Trujillo Alto Municipio, Puerto Rico 1144 787 437 357 34464 40179 63031 20903 43297 48723 28162















Census Tract 9569, Utuado Municipio, Puerto Rico 1361 1175 876 186 12525 13550 14343 4583 18947 20615 5483








Census Tract 5501, Vega Alta Municipio, Puerto Rico 2647 2059 1379 588 22352 22739 35766 9662 36847 37171 34679





Census Tract 5506.01, Vega Alta Municipio, Puerto Rico 1715 1251 767 464 16321 20091 23792 8333 21601 23877 12771


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Households Esimate

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(dollars)

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(dollars)

Census Tract 5506.02, Vega Alta Municipio, Puerto Rico 1112 948 516 164 20556 22639 35270 7432 41623 29275 107396

Census Tract 9900, Vega Alta Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 5601, Vega Baja Municipio, Puerto Rico 1447 1204 675 243 13513 14053 17574 11361 22238 17945 43479

Census Tract 5602.01, Vega Baja Municipio, Puerto Rico 1628 1267 824 361 20233 24049 32778 9399 40857 47144 18340












Census Tract 9900, Vega Baja Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 9505, Vieques Municipio, Puerto Rico 1905 1123 636 782 17054 20112 28750 12990 22131 27358 13420

Census Tract 9506, Vieques Municipio, Puerto Rico 1326 895 416 431 14014 17925 19423 10848 17537 18638 14743

Census Tract 9900, Vieques Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 7201, Villalba Municipio, Puerto Rico 1623 1346 719 277 13922 15603 18514 6131 19972 21608 8535



Census Tract 7205.02, Villalba Municipio, Puerto Rico 938 728 443 210 14177 14797 19688 6371 22056 23102 13398

Census Tract 7205.03, Villalba Municipio, Puerto Rico 1172 1031 617 141 19301 19835 28579 2,500- 23151 24798 7630

Census Tract 7205.04, Villalba Municipio, Puerto Rico 1219 960 570 259 25709 31452 39392 9068 30450 36184 9117

Census Tract 9506, Yabucoa Municipio, Puerto Rico 2688 2112 1237 576 19085 19685 24528 13562 23092 23562 18160








Census Tract 9900, Yabucoa Municipio, Puerto Rico 0 0 0 0 - - - - - - -

Census Tract 7501.01, Yauco Municipio, Puerto Rico 1005 838 661 167 9526 10216 9849 7669 15376 16819 7796




Census Tract 7503, Yauco Municipio, Puerto Rico 1347 1013 682 334 21938 25372 28750 12212 25614 29355 12585

Census Tract 7504, Yauco Municipio, Puerto Rico 1791 1282 704 509 9790 12134 14545 7197 18541 19980 14896






Source: Income in the Past 12 Months (In 2010 Inflation Adjusted Dollars), 2006-2010 American Community Survey 5-year Esimates, U.S. Census Bureau, available at http://factfinder2.census.gov (last visited June 28, 2012). Data regarding margins of error was omitted from the chart.

APPENDIX 3

Description of Project and Data Collection

Broadband Adoption Lifeline Pilot Program – Puerto Rico

Research Design

June 11, 2012

Research Program Objectives

• Obtain high‐quality data that will help FCC identify the most effective approaches to increasing broadband adoption and retention by low‐income consumers.

• Test alternate broadband strategies to determine how much particular strategies are superior to the mass market offering and determine which type of strategy (with which benefits) works best.

• Determine which strategy best supports FCC goals of Adoption and Retention.

Research Program Design: A Field Experiment

Target with mass media Current Lifeline subscribersBase: nearly 500,000 households in Puerto Rico

Subscribers that call in to subscribe will belong toParticipant Group

Customers who do not call become Control Group

Participant (Test) Group

Control Group

Research Program Design

Participant (Test) GroupControl Group

Group A: subscribe to 1 of 2 wireline

offers

Group B: subscribe to 1 of 2 wireless

offers

Do not subscribe to any offer

700 households 700 households 700 households

From all call‐in subscribers of each of the three macro offers, a randomized sample of 700 households will be chosen for the FCC‐required survey at completion of the Pilot Test for each offer

Samples of 700 households have a margin of error of

±3.7% with a 95% confidence level.

Group C: subscribe to 1 of 4 internet‐ready tablet

offers

700 households

Research Program Design

Contact Logistics. All via telephone interviews.

Test Group

Initial contact as customers call in to subscribe and handled by Claro call center. Initial contact questionnaire with FCC‐mandated questions. Follow with contact at

the conclusion to measure FCC requirements of Adoption and Retention, using standard format¹.

Control Group

Based on customers who do not call to subscribe during the Pilot Test program. Will be contacted at conclusion to determine barriers for Adoption, also using FCC‐

required format.

¹All customers who call in to subscribe will be administered the initial questionnaire. But the final questionnaire (at conclusion), will only be administered to a sample of 700 participants randomly drawn from the

total base of subscribers for each of the 3 offers.

Research Program Reporting

• FCC provides standard formats for reporting at the beginning and end of the pilot test:

• Anonymized data on all pilot participants and control group members

• Adoption and retention questions

• Results submitted by the month 18 of pilot program

Research Program Budget

• Partial cost (pending partnership cost, see below): $53,200

• Detailed costs:• Participant Groups(*): $39,900 for 2,100 households ($19 per household; one contact at conclusion). A total of 3 groups, each group comprised of 700 households

• Control Group: $13,300 for 700 households ($19 per household; only one contact)

• Partnership cost with expert in design of field experiments to develop Random Assignment design: Pending

(*) For 3 offers. Cost increases if more offers are to be tested over the 12‐month pilot test period

If you have comments or questions about this proposal, please contact José Alfonso

[email protected]

787‐622‐4500

APPENDIX 4

Lifeline Enrollment Certification Form

SERVICIO UNIVERSAL

CLARO líder en servicios y tecnología de telecomunicaciones, ofrece a sus clientes

orientación sobre los Programas de Servicio Universal Federal y Local.

Ambos programas tienen como propósito garantizar el acceso a servicios

modernos de telecomunicaciones, a costos razonables, a personas de escasos

recursos.

PROGRAMA DE SERVICIO UNIVERSAL (FEDERAL)

Acceso Garantizado (Lifeline) Ofrece a los clientes de residencias y celulares que

cumplen con los criterios de elegibilidad, un subsidio mensual máximo de $10.00

por concepto del cargo de renta básica en la factura telefónica.

El cliente acogido a dicho subsidio puede seleccionar la restricción de

llamadas de Larga Distancia sin costo adicional. Esta selección le brinda un

crédito por el Depósito inicial. (Excepto en aquellos casos donde el cliente tiene

en su renta básica un paquete de servicio (bundle) que requiere la Larga

Distancia. El bloqueo de la Larga Distancia no aplica.)

PROGRAMA SERVICIO UNIVERSAL (LOCAL)

El Programa Local incluye un subsidio mensual de $3.50, aplicable a la renta básica de la línea residencial principal.

Ambos programas combinados (Federal y Local) ofrecen un crédito máximo de $13.50 en su factura mensual de servicio telefónico.

El subsidio, Federal y Local, aplica a una (1) línea del servicio de telefonía fija o celular, NO ambas.

TODO beneficiario comenzará a disfrutar del subsidio, una vez los documentos sean procesados por CLARO.

IMPORTANTE:

El cliente podría acogerse al subsidio telefónico, si es beneficiario de uno de los siguientes programas de asistencia social:

Programa de Asistencia Nutricional (PAN), Departamento de la Familia.

Programa Asistencia de Energía para Hogares de Bajos Ingresos Departamento de la

Familia. (El subsidio de Asistencia de Energía no está relacionado con los programas de la Autoridad de Energía

Eléctrica).

Programa Plan Sección 8, Departamento de la Vivienda.

Programa de Asistencia Médica (Medicaid), Departamento de Salud.

Programa TANF (Temporary Assistance for Needy Families), Departamento de la Familia.

Programa Nacional de Comedores Escolares, Departamento de Educación.

Elegibilidad por ingreso (presentar evidencia del ingreso bruto familiar) Los clientes podrán ser elegibles si el ingreso del hogar es igual o menor al 100% de las Guías Federales de Pobreza aplicables a los 48 estados contiguos y D.C.

El número telefónico debe estar a nombre del participante del programa de beneficencia. El subsidio no es transferible a otro cliente.

Es necesario presentar Certificación Oficial de la Agencia de Gobierno que administra el Programa de Beneficencia al cual usted pertenece. Además, debe someter la solicitud para acogerse al Programa de Servicio Universal debidamente completada y firmada. Participantes del PAN sólo deben entregar la solicitud.

Elegibilidad por Ingresos, deberá presentar evidencia de ingreso de todos los miembros de la unidad familiar.

El cliente será notificado por escrito, si su solicitud es considerada no elegible. Esta podrá ser reconsiderada, conforme a las leyes aplicables.

Se advierte al solicitante que de proveer información falsa o fraudulenta en este documento, puede ser penalizado acorde a las leyes vigentes. Además, el subsidio será suspendido inmediatamente.

El cliente debe notificar inmediatamente a CLARO, si deja de participar en cualquiera de los programas de beneficencia aplicables, o si se produce algún cambio en sus ingresos.

SOLICITUD DE SERVICIO UNIVERSAL INDIQUE EL NÚMERO DONDE DESEA EL SUBSIDIO

Apellido Paterno Apellido Materno Nombre Núm. Seguro Social Núm. de Teléfono Donde Desea el Subsidio

Dirección Postal (Urb. O Condominio, Núm., o Nombre de Calle, Pueblo, Código Postal). FAVOR DE ESCRIBIR LA DIRECCIÓN EN EL ORDEN SUGERIDO.

Dirección Física (Urb. O Condominio, Núm., o Nombre de Calle, Pueblo, Código Postal). FAVOR DE ESCRIBIR LA DIRECCIÓN EN EL ORDEN SUGERIDO

Programa que Solicita

( ) Programa “Lifeline” Clientes Nuevos y Existentes

De haber sometido solicitud telefónica, anote el número de la orden ¿Desea restringir las llamadas de Larga Distancia sin costo adicional?

Si No Favor de anotar dos números de referencia. ( ) ( )

¿Cuántas personas viven en su hogar?

Unidad Familiar __________________

Claro Fijo Claro Móvil Claro Pre Pago

CERTIFICACIÓN CLIENTE BENEFICIARIO DEL PAN (Departamento de la Familia) Solicito se me inscriba en el Programa de Servicio Universal. Solicito ser excluido de la inscripción automática al Programa de Servicio Universal Certifico que yo, ni ningún residente de mi unidad familiar poseemos una línea telefónica adicional o un teléfono celular o PCS adicional acogido al subsidio Lifeline. Además, me comprometo a enviar

anualmente evidencia de mi participación en el Programa y a notificar a CLARO se dejó de ser beneficiario.

CERTIFICACIÓN CLIENTE BENEFICIARIO OTROS PROGRAMAS Certifico, so pena de perjurio, que yo ni ningún residente de mi unidad familiar poseemos una línea telefónica adicional o un teléfono celular o PCS adicional acogido al subsidio Lifeline. Además, me comprometo a enviar anualmente evidencia de mi participación en el Programa y a notificar a CLARO si dejo de ser beneficiario. Asimismo, certifico que los documentos presentados son una representación fiel y exacta del Ingreso Anual de mi unidad familiar (si aplica).

Firma Fecha

ADVERTENCIA: Sólo se procesarán solicitudes debidamente completadas y firmadas. Todo ciudadano que intente recibir beneficios del programa ‘Lifeline’, mediante certificaciones falsas o fraudes similares o que obtenga el subsidio ‘Lifeline” para más de una (1) línea alámbrica o de servicio inalámbrico por unidad familiar, podrá ser sancionado con la inelegibilidad temporera o permanente al programa, y podrá estar sujeto a una multa administrativa de hasta mil dólares ($1,000.00). REV. FEB.2012

Seguro Social de cada uno de los miembros de la unidad familiar. (Excepto el solicitante)

PARA INFORMACION ADICIONAL SOBRE ESTOS PROGRAMAS PUEDE LLAMAR AL:

Tel (787) 774-3000 Fax (787)782-0828 [email protected]

SERVICIO UNIVERSAL P.O. BOX 70234 / SAN JUAN, PR 00939 - 7234

Nombre

Núm. Seguro Social

Nombre Núm. Seguro Social Nombre Núm. Seguro Social

Nombre

Núm. Seguro Social Nombre Núm. Seguro Social Nombre Núm. Seguro Social

Nombre Núm. Seguro Social Nombre Núm. Seguro Social Nombre Núm. Seguro Social

Nombre Núm. Seguro Social Nombre Núm. Seguro Social Nombre Núm. Seguro Social

Before theBefore the FEDERAL COMMUNICATIONS COMMISSION Washington, D.C. 20554 In the Matter of...

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