1.About FSC Interactive Social Media Marketing Search Engine Optimization Paid Search

2. First Things First You Need a Strategy 3. What are your Goals Who is your Audience What are your Options What are the Tactics How will you measure Success? 4. Goals Specific Realistic Measurable Audience Visitors to New Orleans looking to get a behind the scenes look Locals looking to explore the city in a new way What channels do they use? How do they communicate? 5. Options No one gets your brand like you Tactics Facebook Twitter Instagram Website 6. Success Growth, Reach, Engagement. Facebook Fans New Likes vs. Unlikes Facebook Interactions Post Likes, Comments and Shares Facebook Reach page views, content impressions Twitter Followers New Followers vs. Unfollows Twitter Interactions Retweets, Replies, Favorites, Mentions, Lists Twitter Reach impressions/potential new followers Instagram Growth New Followers Instagram Engagement Comments, Likes Increase in Organic traffic to Website Increase in Referral traffic to Website Increase in mentions of Brand across the web 7. The Four Cs of Social Media Content Content is king. Always has been, always will be. The digital world requires more content, but it can be repurposed content. Consistency In Social Media, it is better to be consistent than to have rare moments of greatness. You should be posting to Twitter and Facebook daily. Customization Setting yourself apart is key to standing out. You need a customized look on both Facebook and Twitter so fans and followers know who you are and what you do. Community The most important part of Social Media. It is not enough to get fans and followers, you must provide value for them. 8. We know the digital era requires more content, not less. And it requires content edited and packaged in ways that help user access and allow for advertising placement. Tom Curley, CEO of The Associated Press Content 9. What to Post News About Your Business Blog Posts and Press Releases New Orleans Events Promotions Photos Information About Your Business Quotes Just About Anything! 10. Be yourself. Above all, let who you are, what you are, what you believe, shine through every sentence you write, every piece you finish. - John Jakes, author 11. Consistency 12. Current BEDT Branding Colin B. Tyler vs. YBSPTNO vs. BEDT 13. Create a Schedule (and stick to it!) 14. Customization You forgot the first rule of mass media, Elliot! GIVE THE PEOPLE WHAT THEY WANT! - James Bond, Tomorrow Never Dies 15. How to Customize Your Social Channels Facebook Tabs Shortstack App Facebook Cover Photo Facebook Profile Picture Twitter Background Twitter Profile Twitter Cover Photo 16. community /kmyunti/ noun, plural -ties. a social, religious, occupational, or other group sharing common characteristics or interests and perceived or perceiving itself as distinct in some respect from the larger society within which it exists Community 17. Anyone you interact with, even if only one time, is a part of your community http://www.coolinfographics.com/blog/2010/10/14/map- of-online-communities-2.html 18. What Else Should I Do? Good Question! 19. Its Ok to Eavesdrop! 20. Google Alerts 21. www.search.twitter.com search term near:zipcode 22. Topsy 23. Lets Talk Specifics Facebook Twitter Instagram 24. facebook 25. What is Facebook? A social networking site intended to connect friends, family, and business associates. The largest social networking site in the world Allows for open dialogue between a Brand and Consumer Allows for Brand PDA public display of association 26. Why Facebook is an Important Marketing Tool Largest network available and its everywhere (computer, mobile, tablets) Highly customizable Forms, Vanity URL, Images, etc. Your audience is THERE 27. Using Your Facebook Page as a Brand Admin Panel Engaging on Facebook as a Page Customizing Your Page Growing your Community through Targeted Ads Measuring Success with Insights 28. Admin Panel 29. Admin Panel: -Facebook Insights -Notifications -Messages -New Likes -Managing Your Page Your Page Profile 30. Being Your Brand on Facebook Two Ways 31. Use Facebook AS Your Brand 32. Engage With Things You Like 33. Customize Your Page 34. Page Settings 35. Cover Photo 36. Customized Tab 37. Customized Tab 38. Customized Tab 39. Customized Tab 40. Cover Photo/Milestones Add Milestones as major dates on your Page. 41. Using Facebook Ads 42. Create an Ad 43. Facebook Ad Targeting Location: Country, State, City or Zip Code Age Gender Precise Interests (ie: New Orleans Saints or Drinking) Categories (ie: Travel or Sports) Connections: Already a Fan, Not a Fan, Friend of a Fan 44. Facebook Ad Targeting Custom Audience Sexual Orientation Languages Education Level: College Graduate, In College, In High School Workplaces 45. Facebook Ad Placement Desktop: Newsfeed, Right Hand Column Mobile Only: Newsfeed 46. Facebook Ad Advanced Audiences Custom Audience: use your newsletter database to target people on Facebook Saved Target Group: save a target demographic that you are trying to reach 47. Other Paid Promotion Promoted Posts: choose to promote a status update on your Facebook Page Promoted Page: choose to promote your page 48. Four Keys to Facebook Success Use Facebook to connect with current and potential clients Maintain a consistent flow of communication Integrate all of your Facebook efforts into other marketing efforts Create and maintain a professional and branded image 49. What is Twitter? A micro-blogging social networking site that allows users to share information in 140- characters or less An easy way to reach a broad, national (or international) audience0 The fastest, simplest way to stay close to everything you care about. 50. Why do People Use Twitter? 1. Immediacy and Instant Gratification 2. You can easily listen to what people are saying about you (and respond!) 3. Broader reach and wider community 51. Even More Reasons People Use Twitter Communicate and engage 22% (Relational Motivation) ReTweet links (Content) 18% (Informational Motivation) Send Out Links To Sites where content is thought as valuable 16% (Informational Motivation) Drive Traffic 13% (Promotional Motivation) Create Friendships 10% (Relational Motivation) Generate More Followers 8% (Promotional Motivation) Develop Leads 5% (Promotional Motivation) http://www.peisocialmedia.com/why-do-people-use-twitter-view-latest-survey-results-update/ 52. Twitter and CRE Awareness Recognition Influence Klout "I'm followed by a lot of different retailers that I don't have business with," he says. "Maybe the next time I call them, they may take my call." 53. Twitter is a Cocktail Party! Dont JUST talk about yourself Find people who interest you Try to add value to the conversation Follow up with new friends 54. Speaking the language RT @fscnola hosting a #socialmedia101 training session this afternoon! 55. Twitter Translator 56. Twitter Names @______ = your Twitter name I am @andyknola We are @fscinteractive You are @colinbtyler 57. Replies @ denotes a tweet sent to another Twitter user @TiffanyStarnes see you in the park tonight! @fscnola thanks for sharing the great Social media tips this morning! 58. When Would you Reply? When someone mentions you, poses a question you can answer or says something you want to respond to. Just like in real life. 59. Retweet Retweets are similar to forwarding a message in e-mail. They help grow communities and makes people feel good. RT @andyknola: Help raise money for Hurricane Sandy Relief: http://bit.ly/awsjah0 60. When Would you Retweet? When someone posts something you really like and you want to share it, too. Just like a funny email or interesting news read. 61. Other Versions of Retweet RT = Retweet RT @FSCInteracative: There are nine types of #Facebook users. Which one are you? Let us know! ow.ly/nkcv3 MT = Modified Tweet Wow! MT @FSCInteracative: There are nine types of #Facebook users. Which one are you? ow.ly/nkcv3 V/ or Via// = Via There are nine types of #Facebook users. Which one are you? Let us know! ow.ly/nkcv3 v/ @FSCInteractive 62. Direct Message DM is a private message that you can only send to those who follow you. D Adeletiblier Heres my e-mail address andy@fscinteractive.com 63. Hashtag # makes a term into a keyword that is searchable, also used to imply sarcasm or humor @tiffanystarnes is speaking in tongues at #socialsummit @melodicbabble Did you hear Justin Bieber is playing in NOLA? #bieberfever 64. Why Would you Hashtag? Trending Keywords (#saints #whodat #nola) Event Aggregation (#JazzFest #RDR) 65. Favorite A Favorite is when someone Favorites your tweet. These are searchable by Google and other search engines and show up in the other persons stream. 66. What Favorites Look Like 67. Twitter can be used for RESEARCH Research competitors, partners or companies you like Research market trends what are people saying about travel and tours on Twitter? Who are the influencers talking about travel how can you reach them? 68. Twitter Lists Twitter lists, like any list, organizes everything you need in one central place. The lists can be public or private and you can add people you follow or dont follow. Its up to you. 69. How YOU can use Twitter Lists Organize your competitors on a private list Organize your partners, people you work with on a public list Curate industry resources 70. Some Twitter Etiquette Tips Short and Sweet Twitter is 140 characters but ideally you want your tweet to be between 100-120 so people can RETWEET you Retweet often. Remember give engagement to get engagement Hashtag whatever is relevant, but dont go overboard and dont spam Favorite YOUR favorite tweets (even if theyre yours!) it helps with Search 71. Managing Twitter Lets Take it Easy 72. What You Need Twitter.com for desktop (www.twitter.com) Twitter Mobile App (in both App Store & Google Play Store) Bit.ly to shrink URLs (www.bit.ly) 73. What is Instagram? A photo sharing social network that is largely mobile-based Fastest growing social network to date Quick and easy way to share visual images of what your brand is Allows users to put filters on their images Allows users to tag their photos, similarly to Twitter, for easy search 74. Why do People Use Twitter? 1. Connect with Friends and Brands they love 2. Search for new things to like 3. Get inspiration for travel, fashion, cooking and more 75. How to use Instagram 76. How to use Instagram: Home Screen Home Screen: Shows you everyone you follow 77. How to use Instagram: Explore Screen Explore Screen: shows your trending images on Instagram 78. How to use Instagram: News Screen News Screen: Shows you News which includes people liking or commenting on your photos or tagging or mentioning you in a photo Can also view by following 79. How to use Instagram: Your Profile Your Profile: Shows your images 80. How to use Instagram: Your Profile Sort Images by Grid Sort Image by List Your Photo Map Photos of You 81. How to use Instagram: Edit Your Profile 82. How to use Instagram: Edit Your Settings 83. How to use Instagram: Search 84. How to use Instagram: Lets POST! Home Feed: Click the Blue Camera Icon Take Photo (1), Take Video (2) or Choose Photo from Gallery (3) 3 1 2 85. How to use Instagram: Lets POST! Get Your Photo Cropped Add a Filter (if you want) 86. How to use Instagram: Lets POST! Add a Caption, Tags, Location POST! 87. Instagram Etiquette Dont use filters to change the image, use them to enhance the image Use hashtags, but dont go crazy (some to include: #igersneworleans #neworleans #nola) Like and Comment on other photos but dont spam Share to Facebook and Twitter only if the language allows 88. Measuring Success Statigram 89. Measuring Success Statigram 90. Questions? E-mail: info@fscinteractive.com Facebook: www.facebook.com/fscinteractive Twitter: www.twitter.com/fscnola Get More Slides: http://www.slideshare.net/fscnola