Beats, Brews and Bouncy Castles: Defining your library's culture
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Transcript of Beats, Brews and Bouncy Castles: Defining your library's culture
BEATS, BREWS AND BOUNCY
CASTLES
Defining your library’s culture
“When you think about a brand, you don’t mentally pull up a list of bullet points; you either think ‘I love this company’ or ‘I don’t.’ Ultimately, a brand is a shortcut to a set of emotions… The Zappos brand emanates from every employee. We make an emotional connection person to person, one interaction at a time.”
– Tony Hsieh
YOUR STAFF IS YOUR BRAND
KNOW YOUR WHY
DEFINING CULTURE
CULTURE IS THE PERSONALITY
OF A COMPANY
OUR SHARED VALUES
Compassion for our customers and each other
Passion for our product
Eagerness to learn
Optimistic attitude – we believe anything is possible
“As you help and inspire others, you
will also be inspired. This job will have you loving Monday mornings
again.”
“Everyone has their own personal fashion style, and
looking great tells our customers that we care about our work,
and we project that through our appearance and attitude.”
HOW CAN YOU SUPPORT YOUR
ORGANIZATION’S CULTURE?
YELLOW GECKOS
Zombie bowling picture
LET’S PLAY
WHAT WORDS DESCRIBE YOUR DREAM LIBRARY?
IF MY DREAM LIBRARY WERE A
BREW…