Beatcomeng pdf

Copyright (C) Beat Communication, Inc. All rights reserved.

Beat Communication

Pioneer of Enterprise Social


Company Profile

Beat Communication’s mission is to benefit society

by resolving problems within the enterprise .

The first company to present Enterprise Social

Networking Service in 2004.

Basic Corporate Data We provide cutting-edge social ICT solutions and

services for corporate, Government, and educational

institutions.

Outline of Business

Name Beat Communication Co., Ltd.

Established 2004/1/6

Location Premium Youzone bldg Ft5 23-12 Higashi2-

Chome Shibuya-ku, Tokyo, 150-0011, Japan

TEL +81-3-5778-0387

FAX +81-3-5778-0387

Board

Members CEO Murai Ryo

Director Murai Masaru

Advisor Kokuryo Jiro

Contact [email protected]

URL http://www.beat.co.jp/english/

Enterprise Social Networking Solutions

We develop our own system and provide various solutions with one-stop. Strategic Planning System selling, development, and design System maintenance and operations support

Consulting Service

Our consulting services provide a set of capabilities to assist customer in organizing ways of operations and its frame-work to handle in an efficient way. Design Support Operation Support Analytical Support


Our Core product “Beat Shuffle” Market Share

Targets Any organization where wants to enforce its communication environment

Product Category Enterprise social software

Method of Provision ASP Cloud On-Premises Application Rental

Number of customers 305 companies

Total amount of users 600,000

Type of utility ASP (Cloud)* ; 40% On-Premises ; 55% App Rental ; 5%

Average number of employees

800 users per firm

Type of usage B to E ; 80% B to C ; 20%

Beat Shuffle’s Market Share The enterprise social networking system

Why Beat Shuffle?

1 server 1 customer highly secure environment

Stable performance

Easy and free to customize

You can set up your own unique system

No limit for numbers of attachment files

Module function, easy to handle

Stylish design


Our Customer

Approximately 300 different companies from domestic to

government firms rely on Beat Communication’s enterprise

social products. It‘s key service, Beat Shuffle, has been taken

advantage of mainly by major national clients in a wide range

of industries.


Services we provide

Counseling Services

Design Support Services

Consulting Services

Free demonstration site

Guidebook for the first user

Introduction of the usage, case-study

Support for requirement definition Support to build and design

Support to post sample contents

Free icons

Help to prepare Acceptable Use policy

Support to design risk hedge plan

Support for user registration

Facilitation and activation of its system


Beat Shuffle Enterprise Social Software


What is Beat Shuffle

Beat Shuffle™ is an information communication system which gives you a faster, easy, and efficient way to communicate with other employers within the organization.

Reduce your wasted time Improves your work efficiency Obtain advantage to your activity

Gives you a speed to your

communication. There is no need

to write preamble

Share ideas or solutions with

your members to make quick

decisions among your group

Find new awareness and discovery

and you can utilize those to your

own work activity

Save your cost and time for any

solutions.

Stock your information value

and take advantage of it at

work

Promote collaboration with each

other by group and timeline function.


Utility Form

ASP（Cloud） Remote software that you can access

through a web browser

On-Premises（installation） software is installed and run on

computers on the premises (in the

building) of the organization

Application Rental software is installed(rent) and run on

computers on the premises (in the

building) of the organization

Advanta

ge

• No initial cost.

• Regular version up.

• No need to operate any servers.

• Accessible from outside.

• High security (1 server 1 customer)

• Stable performance (server resource

secured)


*Remote access is required.

• Security customizable by your own.

• Easy to linkage with existed system.

• Able to purchase and manage servers by

your own.

• No initial cost.


*Remote access is required.

• Security customizable by your own.

• Easy to linkage with existed system.

• Able to purchase and manage servers by

your own.

Demerit

• Vulnerable to the performance

degradation when uploading or

downloading large files.

• Need countermeasures against

unauthorized access.

• Need cost for administrator, server

management, and fee for servers.

• Need cost for administrator, server

management, and fee for servers.

Cost • Monthly usage fee according to license. • Initial cost and yearly maintenance cost

according to license. • Monthly usage fee according to license.


Personal

Computer

Smartphone

(Japanese only)

Tablet

Terminal supports and operating environment

iPhone Android

Supported devices

Windows/Mac

Hardware

CPU Intel Core2 Duo 2.0GHz or higher

Memory 2GB or above(4GB recommended)

HDD 100MB per user

OS Windows Not supported

Linux Red Hat Enterprise 5.1 or above

CentOS 5.1 or above

Infrastructure

software

JRE Java 6 or above

HTTP Server Apache 2.2.3

(CentOS release)

Application Server Tomcat 6 or above

SMTP Server Sendmail or postfix

Database PostgresSQL 8.4

Server Environment

PC

Device Any HW which is able to operate the browser

below

OS Any OS which is able to operate the browser

below

Browser

Internet Explorer 8.0 or above

Firefox 3.6 or above

Google Chrome Latest version

telecom line Internet access 1Mbps

Smartphone

(Japanese

only)

Device iPhone iOS 4 or above

Android 2.1 or above

Browser

iPhone Mobile Safari

Android Standard browser

Tablet Device iPad iOS6 or above

Browser iPad Safari

Client Environment


User ‘s Screen

1. Timeline A function which is able to support real-time communication.

2. Community Able to share information or discuss among specific members by

forming groups.

3. Diary Able to post long messages, utilizing images, videos, and maps.

4. Q＆A A function which supports knowledge management of organizations

by asking questions and receiving answers.

5. Wiki Able to create authorized information among members.

6. Survey A function which is able to post in a form of a survey.

7. Schedule Able to manage your schedule with your linked users.

8. Message Able to send and receive messages with specific or group.

9. File Manager Able to unify management of files you posted and shared with your

community members.

Main Functions


Beat Shuffle’s use of Functions

Function

Timeline

Description A micro blogging function that you can enter up to 400 letters. You are

able to obtain all the latest real-time posts in one space.

Specification

• Posts on Top-page-Timeline are displayed up to 30.

• Posts on Open-Timeline are displayed up to 120.

*It’s unable to search contents which posted on timeline.

How to use

• General notifications from employers.

• Notifications of training seminars or company workshop

• Case report from departments.

Function

Community

Description Able to share information or discuss among specific members by forming

groups.

Specification

• Threaded interface.

• Community post form is structured by Topic and community timeline.

• Able to post comment of comment.

How to use

• Community of all employees or by per sections.

• Internal or external project or cross over organizations.

• Event or recreation.



Function

Blog

Description A blog that you can enter up to 5000 letters. You post blog by setting tile,

category, and privacy level.

Specification

• Threaded interface.

• Calendar function is mounted.

• Able to select title, category, and privacy level.

How to use

• Post and share your knowledge, experience, and know-hows.

• Post and share your thoughts or awareness

• Performance review by day, week, or month.



Function Q＆A

Description A function which supports knowledge management of organizations by

asking questions and receiving answers.

Specification

• Solved and waiting for answer icon are mounted.

• Best answer function is mounted.

• Urgency function is mounted.

How to use • Search employee, idea, or solution.

• Ask about In-house system or budget.

Function File manager

Description Able to unify management of files you uploaded

on Beat Shuffle.

Specification • Unify management of files you posted.

• Unify management of files you posted on your community.

How to use • Manage, share, or download files.



Function Schedule

Description Able to manage your schedule with your linked users mandatorily.

Specification • Share your schedule with your linked users.

• Remind notifications.

How to use • Utilize as a calendar such as In-house event or seminar.

Function Message

Description Able to send and receive messages with images, videos, Google Map

and files with specific or group.

Specification • Display address icon.

How to use • One-on-one or one-to-many messaging.



Function

Survey

Description A function which is able to post in a form of a survey.

Specification

• Able to set questionnaire up to 30.

• Able to display or withhold the vote totals.

• Able to set several questionnaire type such as radio button, check

box, text, and multi-text.

How to use

• Moral survey.

• Attitude survey.

• Count opinions or feedback.



Function

Wiki

Description Able to create authorized information by function of editor among

members.

Specification • Able to create wiki with editor.

• Able to restore to the original condition by using edit history function.

How to use

• Collection of know-how or technical language.

• Database.

• Organization.

• A list of partners or trade connection.

• A list of product range.

• A list of certification or qualifying test.

• Common admission forms.

• Project management.


User Control Screen

User registration User operations(search, delete), shelf(bulk) registration, profile settings, link

management(friends).

Data Analysis Total number of users, a real number of registrars, active users rate, system

data storage size, functional usage, various types of ranking analysis.

Content Management Comment editing control, category settings, reporting management.

Admin messaging Administrators are able to send messages to specific users.

Design management Able to change friend’s standard name, likes, and the name of copyrights.

Banner / ranking settings Various kinds of banners and rankings of likes can be displayed in the right

column of user’s screen.

Security settings Login lock setting, password strength, password expiration, password reminder,

password restrictions based on history, and last login day settings.

Domain management Access control can be carried for everything after the @.

Module settings Enable and disable selected function, change function’s name, and the orders.

User admission settings Self-application admission, user invitations, agreement settings, privacy policy

settings, user membership settings, and self-application un-subscription.

Main Function


Backgrounds, purpose, and usage of Beat Shuffle

Failing to communicate information across departments in a cross-sectional

manner.

Failure to provide communication environment across distance areas, divisions,

and job titles.

Loosing business chances because of lack of communication between each

divisions.

Employee's skill and ability are divided because of lack of consciousness of

sharing own’s knowledge.

Each employee doesn’t know each other well. This causes everybody indifferent

for each other, and no one wants to help or cooperate with other employees.

Captured or biased strongly on conventional manner, a company’s ability to

adapt to environment changes is weak compared to competitors.

Increase ineffective business actions because irregular or un-routine task’s

documentation is not stocked to any platform.

Failing to exchanging opinions effectively and having long meeting hours for

making decisions.

Handover process is long and Imperfect to transfer.

Main backgrounds of why companies use enterprise social.



Main usage of Beat Shuffle

Add in work process Knowledge Support Improvement of

Office Environment

Information portal site Information portal site Notification from employees

Performance Review Virtual Meeting Introduction from employees

Virtual Meeting Search for know-how Club activity

Sales Force Automation Information Storehouse Notification of events

Customer Relationship

management

Self-development sharing

site Cross-functional community

Case process management Publishing tool of board

members Search for know-how

Development Process

management Data distribution from units Bulletin board

PDCA Project



Main purpose of using Beat Shuffle


Enterprise Social is widely spreading among Companies

The advent of social media, a number of companies started to pay attention to enterprise social as an evolution

system of old communication tools such as mailer or groupware. Bringing about a drastic changes by complex

and external environment, employees themselves started to see their own organization’s communication way as

a problem, and needs of enterprise social are increasing within both employers and organization.

Employer side Company side

Employers use private SNS or other information

sharing application without permission.

Employers are communicating classified

information with unauthorized system and

company needs to implement the necessary

measures to avoid any issues.

A growing number of employers think there has

communication problems within the whole

organization.

It needs to provide a platform for employers to

interact and exchange opinions by the promotion

of diversity.

Familiarity of employers is intensifying due to an

advent of social media.

A company can not manage all the employees

who use unauthorized application.

Employers are reluctant to communicate with

each other.

Having no acquaintance with each other, it

affects employer’s to team up to work.

Employers want to use a communication tool in

order to make smooth and easy to cooperate

with different units.

Information system department periodically

receives requests from employers to introduce

communication tools.

Main reason of why companies use “Enterprise Social”.


Beat Shuffle features of functions

Beat Shuffle is constructed by modules. In order for

posted contents to be classified in terms, it’s easy to

jump to function you want to use and it enables to

communicate with a simple method of handling.

It enables to communicate in group with various ways

by utilizing timeline which is efficient for Instantaneous

communication and topic which is suitable for

discussion characterized as a thread user interface.

In order to design system according to its utilization

purpose, Beat Shuffle can display switch functions as

below:

◇ON or Off selected functions, change function’s name,

change orders.

◇Customize displaying banner.

◇Customize displaying ranking of each functions.

it can be posted files or images without any limits（it

can be set by size per file from admin screen）.

Design

Two interface on

Group Communication

Display switch function

Unlimited Files Upload


Beat Shuffle’s Strength

It enables to change system structure flexibly by turning functions on and off according to utilization purpose.

It can be change automatically

displaying banner by profile.

It enables to input HTML at the top page of user’s screen.（upload relevant html file to admin screen.）

It enables to constantly display summary ranking of likes of each functions which can be confirmed what contents draw a lot of attention at one view, and this causes attraction of access.

Design system according to

utilization purpose

Profile interaction function

Custom HTML function

Company magazine function

“likes” Ranking

Sales

Engineer


Spot of Security

Risk Security Risk Countermeasures

Beat Shuffle Server or

WEB Server

Distributed denial of Service (DDos attack) Monitoring by intrusion detection system

*Option

Unauthorized Access Access denied except from the designated

IP address

Internet (Connection) Interception of packet communication of

personal data or posted contents Encryption technology (SSL) *Option

Firewall Outside intrusion (penetration) Setting and defense by firewall

User

Access from a third party for missing device

Session time-out unless use after a certain

period of time

Do not save cookie such as login

information

Apply login lock

Set expiration date of password

Restrict IP address

Illegally obtain Id and password by a third

party or within a company Set to display the last login date and time

Beat Shuffle’s advanced security

User WEB

Server

Firewall Internet Beat Shuffle

Server


High-level Security

We employ certain measures to prevent the risk of information leakages, which involves

periodically conducting application security diagnostics.

• User authentication method check

• Session administration method check

• Transaction processing check

• Countermeasures to prevent from certain attacks (e.g. cross-site scripting)

• Access authority check

• Consideration for user-side security attacks

Diagnostics

Manual + tool based comprehensive diagnostics

Diagnostic Points


SLO（Service Level Objectives）

1. Service Utilization Rate

We have been carrying out operations with a goal of 99.7％.

2. Vulnerability Response

Vulnerability testing conducted by a third party is conducted on a regular basis.

3. Data backup method and recovery

All Data are backed-up to the backup server at a fixed rate of once per day.

4. Version Upgrades

We aim to be able to conduct version up once every 2 month basis.

5. Abnormalities and Failure Prevention

Fault notification system monitoring is constantly enforced.

Should a customer ever become aware of any such fault, please

contact the company immediately for further assistance.

6. Service hours

24-hours a day, 365-days a year (excluding maintenance and emergency

response time.)

【SLO（Service Level Objectives）】



Power supply

equipment Redundancy, UPS, private power supply.

Air conditioning

equipment High-efficiency air conditioners for year-round cooling.

Disaster and fire-

protection Fireproof, fireproof decoration.

Location and

building spec.

It is highly unlikely that the area will be affected by liquefaction.

Damage that also may be inflicted by a tsunami strike is not a

concern.

Obtained an AAA rating in the regional risk assessment to the robust

facility specifications of the new seismic standards (standards to

ensure that even in the event of a magnitude 6.0 earthquake

buildings do not collapse and people remain safe)

Management system

Center/Rack strict locking control, 24 hours a day 365 days a year

manned reception, and rigorous entrance and exit control via

contactless IC card.

Manned surveillance is also conducted for the facility itself 24 hours a

day 365 days a year.

【About the facility（Data Center）】



Network Level ・Firewall

Prevent intrusion at the network level.

Server Level

・Unnecessary communication protocol and port filtering.

Properly apply security policies and prevent unauthorized access to

the system.

・SSL transmission * Quoted separately.

Non-public data is SSL-encrypted preventing information leakage

due to intercepted communications.

・Secure OS resilient to computer viruses.

We use an operating system where virus outbreaks occur the least.

・Continued information gathering and support.

Rapid support for circumstances involving the discovery of security

holes in either the server software or OS.

Application Level

・Coding with security in mind.

Measures are employed to prevent unauthorized access, information

disclosure, and data tampering. Common attacks include; Cross-site

scripting, SQL injection, section hijacking.

【Security Measures】


Comparison with competitive products

Features Competitors’ Products Beat Shuffle

Utility Form Cloud

ASP/Cloud

On-premises

Application Rental

Interface Flow-typed interface based on the timeline

Flow-typed interface based on the timeline

Stock-typed interface which classify information by

theme

Functionality

(User screen) Basic functions to share information

Functions to cover various communication in the

office

Functionality

(Admin screen) There are few customizable items from admin

screen that little changes can be modified.

Basic functions can be changed from admin screen

by using custom functions in order to change

contents for employers.

Pricing Charged by user Charged by the upper limit of the number of users.

Economic

efficiency Same charge as growing per user Reduce the unit price as growing per user

Compatibility Present communication process needs to change to

its system specification It can be designed according to utilization purpose

Security Undisclosed Acceptance by the third party security diagnostics

Mobile Smartphone (iPhone/Android) Smartphone (iPhone/Android)

Scalability Version Upgrades (infrequent) Version Upgrades (Periodically)

Track Record Rich in a track record in foreign countries, but few

success stories within the country

Wide range of track records from less than 100

users to over than tens of thousands of users


Introductory flow before beginning to use

Verification

☑ Design big vision before

beginning to use • Decide system for verification

• Analyze status of utilization

• Design big picture of production

environment

• Arrangement of operation unit

☑ Verification

• Confirm system environment

• Requirement definition of the system

☑ Internal escalation

Implementation

☑ Install plan • Confirmations and

understanding till installation

• Fix functions of user’s screen

• Site design (Admin screen)

• Promotion of the

use/Preparation of materials

• Preparation for Inquiry desk

☑ Cutover

Requirement

Definition

☑ Confirm the whole picture • Set an agenda of organization

• Analysis of present state

• An understanding of Beat

Shuffle

• Define its purpose

• Comprehension of case

examples

• Assumption of ROI

1. Increase the number of users and

extend functions according to the

leaning level.

2. Prepare materials for users.

3. Guide an inquiry desk to users.

～1 month

1. Prepare the environment exclusive

for your company.

2. Create a project team and establish

an operation framework.

3. Carry out verification of benefits as

close to the production environment.

Exe

cute

a fo

rma

l ag

reem

ent

1. Decide on what kid of results you

would like to get by using Beat

Shuffle.

2. Define which part of the work

process you would like to use on

Beat Shuffle.

～1.5 month ～1 month

STEP 1 STEP 2 STEP 3


Inquiries

About free trial

【Inquiry】

Beat Communication Co., Ltd.

Sales Department

TEL：+81-3-5778-0387

Email：[email protected]

Web：http://www.beat.co.jp/english/

If you want to use exclusive trial site just for your company

please contact us as above.

Beatcomeng pdf

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Transcript of Beatcomeng pdf