Business Etiquette

eNotesMbaThe Best References for MBA

eNotesMBA

The Agenda

Career Preparation

Handshakes

Meeting and greeting Etiquette

Interviewing Etiquette

Mobile/Telephone Etiquette

Office EtiquetteeNotesMBA

Career Preparation

Why Prepare?It’s a jungle out there…..

Competition is strong, and the way we present ourselves is under closer examination more than ever before.

eNotesMBA

Difference Between College and Business

College• Individual• Tests• Quantified• Customer• Objective• Written• Senior

Business• Teamwork• Relationships• Subjective• Employee• Judgments• Verbal• Trainee

eNotesMBA

Types of Handshakes

eNotesMBA

The Pull-In

eNotesMBA

The Two-Handed Shake

eNotesMBA

The Topper

eNotesMBA

The Finger Squeeze

eNotesMBA

The Bone Crusher

eNotesMBA

The Palm Pinch

eNotesMBA

The Limp Fish

eNotesMBA

The Proper Handshake

• Firm, but not bone-crushing

• Lasts about 3 seconds

• May be "pumped" once or twice from the elbow

• Is released after the shake, even if the introduction continues

• Includes good eye contact with the other person

eNotesMBA

Introductions in BusinessI look upon every day to be lost, in which I do not make

a new acquaintance~ Samuel Johnson

• Introducing yourself

• Introducing others

• Responding to introductions

• What to do when you can’t remember names

• Secret to remembering nameseNotesMBA

Meeting and Greeting

• Who introduces who?– Introduce the person with lesser authority to

the person with higher authority, regardless of gender

– Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.”

– A younger person is always introduced to an older person

– It is helpful to include the persons title

eNotesMBA

Tricks for remembering names

• Repeat the person’s name a few times to yourself after you’re introduced.

• Use the person’s name immediately in the conversation after an introduction.

• Immediately introduce that new person to someone else you know.

• Jot down the person’s name

eNotesMBA

Exchanging Business Cards

• Carrying your card and be a giver of cards

• Distinguished business card with updated information.

• Neat and clean card ready for distribution in a card holder.

• Presenting your card• Compliment while receiving a card• Set goals for distribution

eNotesMBA

Art of grooming

• Clothing and accessories suitable for different occasions-footwear , makeup, hair care, skin care.

• Colour palette• Personal hygiene• Dress for the occasion and the time of the day• Finesse in grooming

eNotesMBA

What should I wear?

I Don’t Think So !!

eNotesMBA

Clothing Tips for Men

• Conservative 2-piece dark suit, navy blue or medium to dark gray.

• Long sleeved blue or white shirt.• Tie complimenting in color or

style• Socks one shade lighter than

trousers• Dark polished shoes and

matching belt• Jewelry – No bracelets, earrings

or large rings.

eNotesMBA

Dress for Success

eNotesMBA

Clothing Tips for Women

• Cotton Saree/ Dark conservative suit.

• White or light colored long sleeved blouse that is not low cut..

• Black well polished shoes with 1 to 1½ inch heels.

• Limited conservative jewelry.• Hair neatly tied and off the face.• Simple business makeup.

eNotesMBA

Dress for Success

eNotesMBA

Body Language

Do’s

Make frequent eye contact

Smile

Take notes

Smile

Nod frequently

Smile

Keep you hands out of your pocket

Don’ts

Slouch

Cross you arms

Tap your feet

Clear your throat repeatedly

Bite your lips or nails

eNotesMBA

Office Etiquettes

• Be polite and courteous to colleagues.• Handle the furniture with care.• When offered tea and coffee thank the person and

throw the disposable cups in the dustbin.• Take an appointment if you want to meet a

senior.• Always allow your boss to complete his

conversation if he is over the phone• Always carry important papers in a folder.

eNotesMBA

Don’ts

• Don’t hang around the corridor• Don’t smoke in the office premises.• Don’t gossip and criticize people.• Don’t giggle or talk loudly• Don’t spread litter around.• Don’t barge into a meeting lunch or dinner if you

are not invited.• Don’t use stationery for personal use

eNotesMBA

Email Etiquettes

• Be concise and to the point• Use proper spelling, grammar and punctuation• Make it personal• Use templates for frequently used responses• Answer swiftly.• Do not attach unnecessary files• Use proper structure and layout.• Do not overuse the high priority option.

eNotesMBA

…..Cont

• Do not write in capital letter• Do not leave out the message thread.• Read and compile before you send it.• Do not overuse reply to all • Proper use of Cc, BCC • Take care with abbreviations and emoticons.• Don’t reply to spam• Do not forward chain letters• Do not use email to discuss confidential information.

eNotesMBA

Interviewing Etiquette

eNotesMBA

The Perfect Candidate

• A complete application• Personal appearance• Answering questions completely• Consistent work attendance• Positive attitude and behavior• Good interpersonal relations• Completing tasks efficiently

eNotesMBA

Pre-Interviewing Courtesies

• Acknowledge your acceptance.• Do your homework on the company.• Prepare your questions.• Make sure you know how to get to the interview

location• Coordinate your wardrobe and portfolio.• Look your best.• Be 10 minutes early.

eNotesMBA

The Interview

• The Application

• The Greetings – the handshake, the names

• The Chit – Chat

• The Core – the interviewing questions

• The Questions - Have your questions ready!

• The Close – What happens next?

eNotesMBA

Post Interview

• Ask for their Business Card.

• Write down important discussion points.

• Write a thank you letter.

• Follow up with a phone call.

eNotesMBA

Mobile etiquette

• Use of silent/vibrate mode.

• Do not use mobile while driving

• Volume and pitch and tone while using

• Avoid jazzy ring tones while at work.

• Maintain privacy while talking

• Switch off when asked for.

• Avoid multitasking

eNotesMBA

Dining with Style and Grace

eNotesMBA

Knowing table etiquette will put you at ease.

eNotesMBA

Your Basic Place Setting

eNotesMBA

Where do I start?eNotesMBA

Good Luck!

Any Questions?

eNotesMBA