Be The Fireman and not The Cop
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Transcript of Be The Fireman and not The Cop
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Laying the groundwork for online accessibility success in a large environment
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Current Problems
• Lack of accessibility planning / pre-planning
• Stakeholders already on the defensive
• Tight deadlines
• "How Much Does It Cost?" - No budget
allotted
• Content being developed for the web that
was never designed with web accessibility in
mind
• Sum total = Resistance
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Resistance to change
Resistance to change manifests in different
ways:Confrontation Avoidance
Rejection Insincerity (hand waving)
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Finding the champions
It takes a
Cultural shift.
The key is good
communication and
good communicators.
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The Law of the Few
• Connectors– Knows everyone,
has done everything(institutional knowledge)
• Mavens– Tech gurus. Follows web trends
and tries new technology early(implementer)
• Salesmen– Boosters, promoters,
persuader, helper(enthusiasm)
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Communication Skills
• Be Likable - Stay positive
• Connect - Find mutual points of interest
• Solve Problems / Build Trust - Teamwork
starts with you
• Create Positive Experiences - Make learning
fun!
• Build relationships – You can’t do it alone.
• Identify and work with Connectors, Mavens
and Salesmen in your organization.
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Establishing the systems to get you there
Tackling Technical ChallengesPublishing & Tracking systems
Drupal, CQ5, etc.
Bugzilla, Mantis, Trak, etc.
Frameworks
jQuery, Dojo
Consider custom tools
Stanford’s Caption tool
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Establishing the systems to get you there
Tackling Technical Challenges
Evaluation tools
Deque Worldspace, SSB Bart AMP,
IBM Rational Checker
WAVE, eChecker
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Establishing the systems to get you there
Tackling Cultural challengesGoals and Expectations
Provide detailed expectations of Outcomes, not process - encourage creativity
Set realistic goals and expectations
Lay out the efforts as challenges, not consequences
Pursuit of Quality
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Establishing the systems to get you there
Tackling Cultural challengesTimeline/milestones
Fostering empathy and
understanding
Brownbag events - invite
actual users with
disabilities
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Establishing the systems to get you there
Addressing Financial challengesThe hardest problem to solve
today
Honesty is important
Scaled question - the longer
you delay, the more it costs
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Establishing the systems to get you there
Transition towards team based approach • Project Manager
• Tech Team
• Design, User Experience
• Marketing/Content Dept.
Identify bottlenecks for each group independently
Roles based accessibility: http://www.w3.org/community/wai-engage/wiki/Accessibility_Responsibility_Breakdown
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Establishing the systems to get you there
Establish Training and internal
resourcesMotivation (internal awards,
recognition, etc.)
Knowledge wiki or
other Knowledge Base
Consistency of
implementation
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Legislation, Policy & Best Practices
Accessibility is a governance issue and a shared responsibility
Appeal to Pride versus Fear
• Policy: work with existing standards - avoid re-inventing the wheel
• Best Practices: document your internal interpretation and implementation - consistency trumps all
• Legal threat is heavy-handed: use as last resort. (IANAL)
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Measuring success
• Avoid checklist mentality
• Avoid appearances of
concessions and sacrifices
• Avoid the Brick!!
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Measuring success
• More than just QA
Process: multiple rounds
of testing for accessibility
• Work with milestones:
test early, test often
• Be specific in what you
ask for, generous in what
you accept*
* (Within reason)
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Measuring success
Celebrate successes - Recognize efforts
great and small
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Thank You
Questions?
Contact [email protected]
http://john.foliot.ca
Be the Fireman and not the Cop:
Laying the groundwork for online accessibility success in a large
environment
February, 2013