BCS, The Chartered Institute for IT

Mauritius

6th November 2012

David Clarke MBE

Group CEO

BCS, the Chartered Institute for IT

The 5th Wave of Computing

Mobile Computing and the Cloud

Do we have the skills to deliver ?

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1. Mainframes

2. Mini Computers with Ethernet connection

3. Workstations

4. Personal Computers

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The link between the Web and Clouds?

Clouds are the Web based revolution continued to the next level

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The Internet provides universal - CONNECTIVITYCONNECTIVITY

The Web provides ubiquitous - CONTENTCONTENT2

Web 2 introduces people centric - COMMUNICATIONCOMMUNICATION3Clouds aim to introduce shared - PROCESSPROCESS4

Close Coupled Architectureof Applications

Loose Coupled Cloudof Services

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But its more than just Clouds;

there are four major Technologies enabling business change

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Mobility

Any Connection Any Device

Any Service

Cloud

Computer ResourcesApps and Services

On Demand

Big Data

Real-Time InformationAnd Intelligence

Storage and Search

Social Tools

Any Community Any Media

Any Person

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And four distinct and different Enterprise Environments

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Innovative Business ModelsDigital TransformationServicing customersFront Office Revolution

Computing Resource ShiftEverything as a ServiceOn DemandIaaS, PaaS, & SaaS

Productivity of People

Social NetworkingCollaboration

Tablets & Smart Phones

Evolution of IT Capabilities

Virtualisation of Data CenterFlexibility and Agility

Development & Test

The Digitally Transformed EnterpriseThe Digitally Transformed Enterprise

Front Front OfficeOffice

InternalInternal

BackBackOfficeOffice

InternalInternal

New New MarketsMarkets

& Revenues& Revenues

ExternalExternalResourcingResourcing

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So its both a Business Capability Revolution

and IT Delivery Evolution!

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Innovative Business ModelsDigital TransformationServicing customersFront Office Revolution

Computing Resource ShiftEverything as a ServiceOn DemandIaaS, PaaS, & SaaS

Productivity of People

Social NetworkingCollaboration

Tablets & Smart Phones

Evolution of IT Capabilities

Virtualisation of Data CenterFlexibility and Agility

Development & Test

The Digitally Transformed EnterpriseThe Digitally Transformed Enterprise

Front Front OfficeOffice

InternalInternal

BackBackOfficeOffice

InternalInternal

New New MarketsMarkets

& Revenues& Revenues

ExternalExternalResourcingResourcing

Business Capability RevolutionBusiness Capability Revolution

IT Delivery EvolutionIT Delivery Evolution

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The Business Revolution is where the new focus lies;

Different Technologies and Different Business Requirements

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Back Office ITBack Office ITCost reduction and process automation

Front OfficeFront OfficeMarket and Information

value producing

ApplicationIT Security Border

Customers

Suppliers

PartnersInside - OutInside - Out

Outside - InOutside - In

Web & Cloud ServicesWeb & Cloud ServicesInnovation in

Business Models

Market

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Making it understandable by an Example:

Servicing the Aircraft on the Ramp between flights

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Individual synchronised predictions on plane scheduled arrival and activities with staff inside the firewall

Real time operations and reactions between staff sharing information and communications

Traditional IT Applications Cloud based Services

Back Office IT Back Office IT Back Office IT Back Office IT Back Office IT Back Office IT

Outside – InOutside – In

Inside – OutInside – Out

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Business Model Innovation requires new working practices;

and they are human centric, not industrial or process!

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Business Technology Business Technology Unstructured EventsUnstructured Events

Enterprise IT Structured by Enterprise IT Structured by Data and ProcedureData and Procedure

Work is delivered as expectedto the Worker/Manager

Respond to the buyerand the market

Roles and Responsibilities

are clear

Unable to tell who may know the answer or the names of all the people

eMail is effectiveTo communicateto these knownpeople and process

Social Networks are the most effective tool as they are ‘topic’ centric and therefore scale

Inside – Out Inside – Out Back Office ITBack Office IT

Outside – InOutside – InFront OfficeFront Office

Skills and CapabilitiesIn a people centric

Environment driven byHuman intellect and

experiences

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People and Social Networks

• Working in new ways

• Placing value in intellect

• Using knowledge and experience

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The Innovation is to adopt people centric business models

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We have a lot to understand around the broad impact …

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YesterdayYesterday TodayToday

• Centralised Organisation

• Resource Constrained

• Data Driven Transactions

• Closed and Secure

• De-personalised by ‘the system’

• De-Centralised Society

• Unlimited Resources

• People Driven Interactions

• Open with Privacy

• Personalisation by ‘the crowd’

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How are we going to

manage all of this ?

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Do we have the skills ?

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Questions ?

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