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Transcript of Bcii chap14strategiesforsuccessfulspeakingandsuccessfullistening-120809045732-phpapp01
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Chapter : 14Strategies for Successful Speaking and Successful
Listening
MQ
http://www.slideshare.net/Subjectmaterial
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S. No.Chapter No.
Final Exam Q. No. Chapter Heading Date
Introduction July 2, 20121 11 1,2 Short Reports July 4, 20122 12 3,4 Long (Formal) Reports July 9, 20123 13 5 Proposals July 11, 2012
4 14 6Strategies for Successful Speaking and Successful Listening July 16, 2012
5 15 7Strategies for Successful Informative and Persuasive Speaking
6 16 8 Strategies for Successful Interpersonal Communication
7 17 9,10 Strategies for Successful Business and Group Meetings
8 18 11 The Job Application Process - The Written Job Presentation
9 19 12 The Job Application Process - Interviews and Follow-Up
Course Outline
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PROJECTSpea
king
• A workshop by a group
Writing
- blo
g• Post regular
events• Stories• Learnings• Administrator• Proof readers
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Assign NumberSr. No. Name
A: Alpha 1 Jawed
B: Bravo 1 m. Rashid
C: Charlie 1 Jahanzaib
D: Delta 1 Mudassir
E: Echo 1 m. Usman
F: Foxtrot 1 Ali Murtuza
G: Golf 1
A: Alpha 2
B: Bravo 2
C: Charlie 2
D: Delta 2
E: Echo 2
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Why Study Communication?
• TAKE AWAY– Make your profile / resume– Make accounts on twitter and linked in– Business communication role in our life– Why do you make a long report– What are the headings that you include in a long report– What is the final project – 15 marks
• How would it be done• expectations
PREVIEWStrategies for Improving Oral Presentations• 1. Steps for Preparing effective oral presentations• 2. Kinds of oral presentations xx• 3. Ways of delivering the oral message• 4. Strategies for an effective oral delivery• 5. Strategies for an effective non verbal delivery
Strategies for reducing Stage Freight• Signs of discomfort• Strategies for decreasing Speaking fears
Strategies for Improving Listening Skills• Faults in listening• Purposes for listening• Results of Good listening
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Steps for Preparing effective oral presentations
Determine the purpose• To inform or instruct• To persuade• To entertain
Analyze the audience and occasion• Understanding the audience and occasion makes it easier to get your message through.
Select the main ideas for the message• You must be able to summarize your speech in one or few phrases; if asked to do so
Research the topic• Collect facts, data, information which are relevant and updated
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• Introduction (PAL)• Porch: Get attention• Aim: Make your purpose clear• Layout: roadmap
• Body: main purpose• Summary / conclusion: review what has been said or draw
conclusions
Organize the data and write the draft
• Add them to support your message only
Create visual aids
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• 3 rehearsals are recommended• Imagine the audience • Use transitional phrases• Talk one point at a time• Include visual aids• Anticipate questions• Stop at the allotted time
Rehearse the talk
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Extemporaneous
Allows a speaker to use notes and use
outlines
Allows more eye contact, builds
rapport, allows easy movement
Reading
Political figures , TV news casters use
this method
Teleprompter allows the style,
keeping eye contact
Memorization
A risk of memorization is
that you may forget certain part or any
specific word
Speaker may lose credibility
Impromptu
Speaking without preparation
Often this is also rehearsed
3. Ways of Delivering the oral message
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Pitch
• The highness or lowness of your voice is pitch, it should be varied
• Monotone: no variation
• High or Low voice: People having high or low voice usually cant bring in variations
Rate
• Rate: words per minute
• 80-160 wpm• 80 to 250
wpm• Pause is
important called ‘Oral White Spaces’
Volume
• Contrast in emphasis
• Controlled breathing
• Breathe deeply and slowly before starting a sentence
• Volume according to audience size
Vocal Quality
• This is natural but speech therapy could help
• Husky, throaty, deep, loud, vibrant, dynamic, mellow, harsh, shrill, effeminate, masculine, gentle, ringing etc
Pronunciation
• You are expected to be correct in business world
• Jargons• Regional accents• Added or
omitted sounds• Listen to
educated or cultured ppl of community
• Consult a recent dictionary
4. Strategies for an Effective Oral Delivery
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Posture
• How you sit, stand, move communicates about you
• Your outward appearance mirrors your inner mood
• Sagging or erect posture
• Casual appearance is usually liked
• Formality may be required in corporate meetings
Movement
• Movement helps to hold attention, to get rid of nervousness, to suggest transition, to increase emphasis
Gestures
• Emblems; Thumbs up• Illustrators; explaining• Affect displays; sad,
happy• Regulators; Give variety
/adjust• Adapters• Use Gestures to
emphasize, point, describe, reject
• Suggested to vary gestures, watch timing with thoughts, adapt to the size of group
5. Strategies for an Effective Non Verbal Delivery
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Facial Expressions
• Don’t show that you are not interested, or worried, angry or not comfortable
• Eye Contact is very important
• Show sincerity
Appearance
• Dressing may be formal, casual, business casual, smart casual
• Dress according to the occasion; a party, picnic, interview, meeting all have diff dress codes
5. Strategies for an Effective Non Verbal Delivery
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STRATEGIES FOR REDUCING STAGE FREIGHT
1. Stage Freight is Universal2. Signs of Discomfort
1. The heart rate increases2. Blood pressure and body temperature rises3. Mouths feel dry4. Palms are sweaty5. Voice is trembling
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cternPrepare the subject
better than your audience
Rehearse many times (same room if
possible)
Avoid holding notes; prefer a multimedia;
pre-check it
Use pointer or pen to point
Breathe deeply and slowly before
speaking
If seating; cross and uncross your legs
slowly
Move during speech
Approach the projector display
with assurance and enthusiasmCh
eck
list:
to re
duce
Sta
ge fr
eigh
t
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STRATEGIES FOR IMPROVING LISTENING SKILLS
• Faults in listening• Purpose for listening• Results for Good Listening
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Faults in Listening• Prejudice (prior liking/ disliking) against the
speaker• External Distractions• Thinking Speed• Premature evaluation• Delivery
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Purposes for Listening• To gain new information and ideas• To question and test evidence and
assumptions• To be inspired• To improve your own Communication
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Results of Good Listening• Leads to helpful, positive attitudes• Improves two way communication• Good feedback encourages speaker’s speech• Improves gain of information• Help listeners understand people and work with
them• Helps the speaker to be open and sincere
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How to improve your listening skillsBe prepared
If you have to do it do it with positive attitude
Listen to understand not to refute
Focus your attention
Concentrate on Context
Ask question only when asked or it does not affect the presenter’s speech
Summarize and evaluate
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Take Away• Bring following in Monday’s class
– Project proposal for blog– Seminar’s title– 2 groups made