Bruce J. ButlerBoston Area

Butlerb222@gmail.com(617) 590-2071

Skilled consultant with 14+ years of experience leading and driving large scale business transformations, implementing lean and six sigma, and turning around public and private sector businesses. Experience in finance, operations management and technology. Recognized expert in teaching, coaching & mentoring clients in strategy, operations, Lean Six Sigma deployment & execution. Self-motivated, results oriented high-performing professional, excelling in directing cross functional teams while overseeing innovative strategy development, financial performance, operations performance, and strategy execution. Known for developing and maintaining positive, trusting relationships with all levels of individuals from diverse backgrounds. Strong problem solving and strategic decision making skills.

Key Accomplishments

Recovered $7.2 million in project overrun costs and reduced implementation time by 11 months for Field Network Transformation successful Rapid Improvement Event (RIE).

Recovered $2.5 million in project budget and reduced enterprise installment time by 18 months for MS Windows 8 installation RIE.

Completed 24 Black Belt and 8 Green Belt projects with $22M+, cost savings & avoidance. Verified financially, 32 RIE events with either direct or cost avoidance benefits of over $23M+. Facilitated 46 Project, RIEs and Strategic Development events for Northwestern Mutual with

over $14.5M in financially confirmed returns. Coached 60 Belts through to certification with $36M in financial savings and revenues. Conducted 11 RIEs with estimated cost savings & avoidance in excess of $8M. Improved GE Service Level Agreement (SLA) global help desk performance from 42% to 93%

with Lean Six Sigma. Managed 3 separate Help Desk Data Migrations in India (Hyderabad-45,000 ft2), Spain

(Barcelona-35,000 ft2) & United States (Boston-23,000 ft2). Reduced re-work for IT service company by 88% resulting in a one-time $900K revenue increase. Reduced Turnaround Time for Remote Sales Force Laptop replacement from 120 days to 3 days

resulting in $1.34M productivity cost savings. Strategized and led a ‘Microsoft Platform’ transformation to determine all MS project

interdependencies throughout the Northwest Mutual enterprise. Developed Change Management effort bringing Northwest Mutual IT Enterprise Architecture

division from the ‘Waterfall’ methodology into a complete ‘Agile’ based organization.

Employment History

Dialectic Consulting, Boston, MA, August 2016 - PresentD.B.A. Bruce Butler, Boston, MA, April 2014 – August 2016IBM, Cambridge, MA, December 2007 – April 2014General Electric, Boston, MA, April 2003 – December 2007

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Bruce J. Butler

Professional Experience

Dialectic Consulting, Boston, MA, (August 2016 – Present) Director Operations & Program Management

Manage the operational budget of the company and management of client accounts according to signed statements of work. Facilitate the creation of interactive strategic simulation models to create more effective business models, improve the execution of enterprise strategic objectives, corporate efficiency, develop and test business models and increase revenue.

D.B.A. Bruce Butler, Newton, MA, (November 2014 – Present)Lean & Six Sigma Master Black Belt/Business Architect

Total Operational Results for Clients: 20% + reduction in annual operational management costs. 50% + reduction in cycle time on critical business processes.

Verisk ~ Large national insurance underwriting services company: Contributed to $4.5M in additional sales revenue; CFO verified. Conducted triage events over five separate product lines identifying $4.2 M in cost saving reductions and 3 untapped revenue streams with an estimated earning potential of $3M+. Supported six programs established to create operational efficiency and new governance to increase customer satisfaction and client retention. Facilitated, influenced and partnered with the organization to develop capability maps, balanced scorecards metrics and governance structures. Identified CPI efforts in relation to reducing costs, increasing capacity and process efficiency. Developed stakeholder analysis, assessed staffing, KPI development, change management design and execution.

Erie Insurance ~ Large national insurance services company: Facilitated, influenced and partnered with the organization to develop capability maps, balanced scorecards, metrics and governance structures and create visual management structures. Led, coached and facilitated the enterprise architecture group in Business Architecture & Continuous Process Improvement (CPI). Developed curriculum stakeholder analysis, business assessment, cultural assessment, Key Performance Indicators (KPI) development, change management design and execution. Identified CPI opportunities. Created and facilitated CPI curriculum for change management.

Walmart ~ Large multinational retail corporation: Created CPI curriculum for Green Belt, Black Belt and Master Black Belt internal courses. Identified CPI efforts in staffing and product on time delivery. Conducted and facilitated value stream mapping efforts and capability mapping.

Sun Trust Bank ~ Large national financial institution company: Facilitated, influenced and partnered with the organization to develop balanced scorecards, metrics and governance structures, staff augmentation and staffing assessments. Identified CPI efforts in reducing unanswered call ratio and improved customer service ratings. Increased capacity and process efficiency in ‘Vendor Management.’

IBM Consultant, Cambridge, MA (December 2007 – April 2014)Lean & Six Sigma Master Black Belt/Change Transformation Specialist

Total Operational Results for Clients: Recovered $22M+ in IT project overruns. Total Operational Cost Savings for Clients: $118M + Northwestern Mutual: Facilitated, influenced and partnered with the organizations to develop

strategy maps, balanced scorecards, metrics and governance structures and create visual management structures. Led, coached and facilitated the enterprise wide deployment of CPI including organizational design, staffing, curriculum development, stakeholder analysis, business assessment, cultural assessment, KPI development, change management design and execution.

Security and Exchange Commission (SEC): Established a CPI program within the IT division of the SEC. Created and facilitated curriculum while identifying process improvement opportunities. Streamlined software implementation process and facilitated the rapid installation of Share Point 10 to the organization. Established metrics and governance structures for CPI program and assessed IT staff requirements.

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Bruce J. Butler

National Guard Bureau (NGB): Led, coached and facilitated the NGB’s CPI organization’s strategic plan, strategy map and balanced scorecard. Managed the onsite Master Black Belt team in their tasks and coaching assignments. Worked side by side with numerous states’ NGB units to develop organizational and CPI strategy, goals, objectives, measures and targets. Worked with senior leaders and several ‘The Adjutant Generals’ across the east coast to prioritize, select and charter CPI projects. Coached and mentored senior leaders in Lean Six Sigma saving over $42M.

The Office of the Secretary of Defense (OSD): Contributed significantly to the creation of a Lean Six Sigma program for the OSD. Created and facilitated curriculum, coached, mentored and certified 70 + belts as Green Belts and Black Belts in Lean Six Sigma. Increased the training capacity of the Pentagon Force Protection Agency by 100% without changing facilities saving a cost of over $10M. Worked with the Federal Bureau of Investigation, the Central Intelligence Agency, United States Air Force, Navy, Army & Marine Corps, initiating and executing CPI projects that saved over $66M.

United States Air Force (USAF): Launched the Air Force Smart Operations (AFSO) CPI program that identified and executed the completion of six major projects that resulted in cost savings of over $20M. Restructured the credit card reimbursement and payment process cutting past due payments by over 68%. Led a CPI team of six IBM consultants and one vendor account to deliver CPI services to eight separate internal USAF agencies. Directed, managed and created the senior leader one star to three star generals CPI strategic plans initiatives for their bases. Created metrics, reporting dashboards, curriculum development, stakeholder analysis and KPI development of the program.

General Electric (April 2003 – December 2007) Service Delivery Leader/Lean Six Sigma Practitioner: Led and managed a global IT Desk Side Service (DSS) account for a major global manufacturer and their four subsidiary companies covering 18,000 seats globally. Relocated and staffed three separate desk side service bases in Hyderabad, Barcelona and the United Kingdom. Managed a staff of 23 direct reports and two separate vendor accounts totaling over 250 indirect reports. Established an internal Green Belt certification program and mentored and coached 23 Green Belts and 8 Black Belts to certification. Improved our initial 42% global SLA to 96% over a 3.5 month period recovering 10% of overall contract fees lost due to inability to meet agreed upon service levels. Initiated 14 CPI projects saving over $3M in costs and producing over $1.3M in annual efficiency savings.

EDUCATION AND CERTIFICATION

Bachelor Business Studies, Worcester State University, Worcester, MA

PROFESSIONAL CERTIFICATIONS

Lean Master Black Belt Six Sigma Master Black Belt Black BeltGreen Belt Kaizen Leader Production & Inv. Control

Supply Chain Management

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