Bb on Tour 2016 | Innovation and Your Institution (Part 2) – Learn Roadmap

Innovation and your InstitutionTeaching & Learning Roadmap

Chris Ross – Industry & Solutions

Eoin Haluch – Client Support

Glenn Philpott – Cloud Services

Session Agenda

2

Ø Teaching and Learning Roadmap

Ø Hosting & Support Update

Ø Next Generation Cloud Deployment (SaaS)

Ø Next Generation Bb Learn SaaS with Ultra Experience

Ø Q&A

Teaching and Learning Roadmap

Learn 9.1Bb StudentCollaborate

Chris RossDirector Industry & Solutions, APAC

Release and Support Cadence for 9.1

Q3 ‘15 Q4 ‘15 Q1 ‘16 Q2 ‘16 Q3 ‘16

9.1 Oct 2014

9.1 Q4 2015

9.1 Q2 2016

Q4 ‘16

Major release every 6 months

CU CU CU CU

CU CU CU

CU

More Cumulative Updates (1 per mo.)

9.1 Q4 2016

CU

Quality and Maintenance: CUs and Building BlocksIn Development

“Fix the dependency checking to properly identify cumulative updates and actually make it impossible to deploy things in the wrong order ever again.”

Technology support staff, Public university

Technology SupportIn Development and In Research

Java 8 JDK

Microsoft SQLServer 2014

New Ultra-style “2016 Theme” for Learn 9.1 Self-Hosted & Managed-Hosted customersIn Development

Conceptual mock-‐up subject to change without notice

Workflow Improvements & UsabilityIn Research


Responsive Design for Learn 9.1In Development


More for Student Goal Performance DashboardsIn Research

• Enhance Module Dashboard

• Improve ProgrammeDashboard


Enhanced Cloud Profile

• Available with Learn 9.1 October 2014 or later

• Accessible through My Blackboard Interface

• Profile provides for;• Study information• career objectives• work & project experience• language proficiency• competency achievement• campus activities/participation


Collaborate – Redesigned Learn 9.1 IntegrationIn Development

13

New Collaborate Building Block UI integrated in Learn courses for creating sessions and viewing recordings

Support for downloading recordings and telephony session settings

Supports using Collaborate Ultra and Original experience in same course


Collaborate – Leveraging the power of Learn 9.1In Research

14

Course room and personal virtual office

Learn gradebook integration for Collaborate attendance

Assign Collaborate breakout groups automatically using course group assignments

Display scheduled Collaborate sessions in the course calendar

Collaborate – Ultra Experience Roadmap

• Firefox WebRTC Support

• Microphone Indicators

• Video “On Air” Indicator

• Network Quality Indicators

Available 5-‐‑3

• Persistent and pre-‐loaded content

• Breakout Groups

• Deeper integration with Learn 9.1

• Integration with Learn Ultra Experience

• Instructor mobile experience with Bb Instructor app

• Up to 250 participants

In DevelopmentAvailable Now

• High quality audio, video, and app sharing

• Room and Moderator Chat

• Annotate whiteboard and slide content

• Integrated Telephony

• Integration with Learn, Moodle, LTI, APIs

• Closed Captioning & WCAG 2.0 AA Support

• MP4 Recordings

• Mobile experience with Bb Student app

• Internationalized scheduling UI


In Research

• Polling

• Enhanced Collaborative Whiteboard

• Native Session Recording / Playback

• Live Feedback

• Sign Language Interpreter

• Display Videos as Content

• Private Chat

• Basic Edit Recordings

• Up to 1,000 participants

Blackboard Confidential

Bb StudentRoadmap

In Research

Bb Student

• Collaborate Ultra –Breakout Rooms

• RTL Language Support

• Third-‐party content (PC/SCORM/LTI/App to App Launch )

• Analytics & Telemetry

Bb Instructor

• UPDATE: iOS, Android tablet; to replace Bb Grader

In Development

Bb Student

• Collaborate Ultra -‐Join from Course

• Push Notifications

• Discussions

Discussions Push Notifications


Bb CollaborateRoadmap

• Persistent and pre-‐loaded content

• Breakout Groups

• Deeper integration with Learn 9.1

• Integration with Learn Ultra Experience

• Instructor mobile experience with Bb Instructor app


In Development In Research

• Polling

• Advanced Collab. Whiteboard

• Live Feedback

• Display Videos as Content

• Private Chat

• Sign Language Interpreter

• Native Session Recording / Playback

• Basic Edit Recordings

• Up to 1,000 participants

Support & Hosting Update

Eoin HaluchSenior Director Client Support, APAC

Customer

Customer Support

201 full time staff31 in region2 New Managers

91% Client Satisfaction

49.75% of Tickers Resolved in 1 Day85.35% Resolved in 7 Days

Expanded Local Support

Distributed Denial-‐‑of-‐‑Service Attack (DDoS)In computing, a denial-‐of-‐service (DoS) attack is an attempt to make a machine or network resource unavailable to its intended users, such as to temporarily or indefinitely interrupt or suspend services of a host connected to the Internet. A distributed denial-‐of-‐service (DDoS) is where the attack source is more than one–and often thousands of-‐unique IP addresses.

Wikipedia

DDoS attacks grew in volume by 132% year-‐on-‐year in 2015 and 7% in Q3 since the previous quarter.

Akamai

Countering DDoS AttacksTwo stage DDoS Mitigation Process

1) ONSITE

Capacity to absorb DDoS attacks over 1TB of DDoS cleansing capacity using purpose built DDoS mitigation hardware.

2) OFFSITE

Global DDoS scrubbing centers are fully redundant so that if any scrubbing center fails or becomes compromised, surviving scrubbing centers continue to mitigate attacks.

Fully managed by 24x7 3rd party SOC who implement latest countermeasures and mitigation strategies.

• Threat intelligence monitored for specific threats to Blackboard infrastructure.

• Malicious network traffic detected at scrubbing centers worldwide keeping attacks from congesting Blackboard data centers.

Collaborate -‐‑ DDoS

In November 2015 we experienced several DDoS Attacks:

• No Blackboard Learn environments experienced downtime

• Blackboard Collaborate suffered several service issues from the 30thNov through to 03rd Dec

• Tiger Team created to diagnose and resolve

• Test DDoS activation end of January

• Test successful, 4 product issues identified and currently being resolved

Support Communication / Escalations

Support Bulletin's behind.blackboard.com

System Status Page status.blackboard.com

Escalation #1 [email protected]

Escalation #2 [email protected] 8031 8008

Next Generation Cloud Deployment

Glenn PhilpotDirector Cloud Services, APAC

AWS Global Infrastructure

27

Amazon Service Levels & Certifications

28

• Amazon now claims that data stored in the “durable storage” class is 99.999999999%

• Designed for 99.99% availability over a given year

• Durability = “If you store 10,000 objects with us, on average we may lose one of them every 10 million years or so. This storage is designed in such a way that we can sustain the concurrent loss of data in two separate storage facilities.”

• Amazon Certifications

Blackboard SaaSArchitecture

29

Sizing and Scaling

30

Amazon Web Services (AWS) provides the ability to scale in an agile and flexible manner. AWS has inherent features that directly benefit online Learning environments.

• Auto Scaling can be deployed to ensure the optimal number of Amazon EC2 instances. Auto Scaling can also automatically increase the number of Amazon EC2 instances during demand spikes to maintain performance and decrease capacity during lulls to reduce costs.

• CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

• CloudTrail is a web service that records AWS API calls for your AWS account and delivers log files to an Amazon S3 bucket.

Disaster Recovery

31

Amazon Web Services (AWS) provides high availability through the use of separate Regions and Availability Zones.

The SaaS offering of Learn is deployed in the AWS Asia Pacific Region (in Australia).

The Australian AWS Region has two Availability Zones. • Availability Zones within a region are managed on physically isolated

resources such that one Availability Zone can be compromised without impacting other Availability Zones.

Software as a Service with CONTROL

32

The Blackboard Cloud SaaS Platform allows complete control for;1) Upgrades – Institutions are in control of when updates are applied. This allows the institutions the ability to schedule testing and upgrade windows at the most convenient time.

Also allowing the ability to introduce new feature enhancements / roadmap capabilities only when with the appropriate communication and training has been delivered.

2) Enhancements – the Blackboard environment can be customisedas required by the institutions leveraging the Blackboard extensive Building Block API framework. This provides the control needed to tailor the instance to institutional needs

Three SaaS Deployment Options

• Both the Original & Ultra experiences

• Continuous delivery of features and functionality

• Flexible Deployment Option available*

• Full B2 support• Full LTI, web services, and

new REST API• Test instance included• Supports all Learning

Solutions

Plus(Available Now!)

Standard(Available Now!)



• Curated, certified set of pre-‐installed B2s only

• Full LTI, web services, and new REST API

• Test instance included • Supports Learning Core

and Learning Essentials solutions only

Advantage(Available Now!)



• Flexible Deployment Option

• Full B2 support • Full LTI, web services, and

new REST API• Test and Staging instances

included• Supports all Learning

Solutions

• Service Delivery Mgmt• Direct Data Access

(OpenDB / ASR)* Update Support package recommended

Transition path for existing customers

We’ll start planning with customers interested in SaaS during H2, 2016

Some customers may wish to SaaS by end 2016.

Bb staff carry out the transition from MH infrastructure to SaaS infrastructure

We think customers are more likely to start planning for transition in 2017

Customers interested in the Cloud should discuss with their Bb Account Manager

Recommended first step is to move to Managed Hosting

Once in Managed Hosting, moving to SaaS at a later stage is straightforward

For SH customers interested in SaaS we recommend moving to Managed Hosting in 2016 & from there to SaaS in 2017

Managed Hosted Self Hosted

Learn SaaS with Ultra Experience

Chris RossDirector Industry & Solutions, APAC


DefinitionsOriginal Experience

Original Course 2012 Theme

Original Course 2016 Theme

Original Experience


Institutions decide if and when to turn on the Ultra Experience on SaaS


DefinitionsUltra Experience

Ultra Course

Ultra Experience

BLACKBOARD CONFIDENTIAL

Ultra Experience

Supports both course types. Institutions candefine adoption criteria & timeframe

Ultra Course

Original Course

Original Course


Learn with Ultra Experience Technical Preview

Available Now (Technical Preview)

• Announcements• Notifications / Stream• Roster• Course Content• OneDrive Integration• Calendar• Discussions• Messages• Assignments• Grades• Basic Profile• Analytics & Action• Course Copy & Diagnostics• Export/Archive Course

Instructor view


Educator PreviewIn Development


Learn with Ultra ExperienceRoadmap

In Research

• Institution Page• Learning Outcomes• Locale and Language Selection

In Development

• Graded Discussions• Tests• Rubrics• Group Management

• Rich Pages• Integration Framework (Publishers, LTI, REST APIs)

• Learner Risk & Activity Analysis

• Educator Preview

Bb on Tour 2016 | Innovation and Your Institution (Part 2) – Learn Roadmap

Education

Transcript of Bb on Tour 2016 | Innovation and Your Institution (Part 2) – Learn Roadmap