BB Final Project

Report On Summer Training“Catchment area analysis and customer profiling”

Submitted In partial fulfilment of the requirements of Lovely Professional University for the award of the degree of Master of Business Administration

Academic year 2009-2011

Submitted To

Mr.Manish Rajput

Lecturer (L S M)

By

Ajeet Singh

Roll No-1905A33

Reg No. 10907438

MBA (ENTREPRENEURSHIP&RETAIL MANAGEMENT)

Department of Management

Lovely Professional University

PHAGHWARA

1

PREFACE

Every study needs a research to analyze the problem, and thus working on its improvement is needed. The research provides an opportunity to a student to demonstrate application of his/her knowledge, Skills and competence required during the technical session.

My topic for research is “Catchment area analysis and customer profiling”

The research helps me to devote my skills to analyze the problem and to work upon it and look to suggest the alternative solutions. Further on evaluating it using theoretical and analytical approach , it helps me to prepare feasible recommendations on the provided data .

I tried my level best to prepare this report error free and without any contamination. Every effort has been made to offer the accuracy .

2

DECLARATION

This is to certify that I ,Ajeet Singh ,have worked on this project regarding “catchment area analysis and customer profiling” The data mentioned in this report was obtained during the work done by me under the stewardship and supervision of my training guide /trainer Mr. Hanish Batra Big Bazaar Jalandhar.

In preparing this project I had taken assistance of various books, magazines and websites on the subject which are enumerated at the lowest ebb tide of this project.

Ajeet Singh

3

ACKNOWLEDGEMENT

With immense regard and respect in the honour of the “Big Bazaar”, I am very grateful to this organization for providing me an opportunity to perform my summer training project .

Today Big Bazaar stands for its brand name in the hearts of the people of Jalandhar (Punjab) and I was fortunate to be the part of the organization for at least six weeks.

I am highly grateful to Mr. Hanish Batra for the trust he has shown in me by allowing me to join his team.

Further I would like to express my gratitude and indebtness towards Mr.Sanjay Choudhary (S M) The store manager for his suggestions and advices in dealing with the customers.

My heartful thanks to Mr Atul Sharma (A S M) The Assistant store manager, Mr.Avinash Soni Miss. Shweta Sharma (HR Manager) Mr.Sandeep Mr. Kaniya and many other executives in the organization who directly or indirectly helped me a lot.

Cordial environment in the organization lead to boost my morale which proved to be my driving force for not only working efficiently for my organization but also for the completion of my project.

Ajeet singh

Reg No. 10907438

MBA(Entrepreneurship&Retail Management)

4

TABLE OF CONTENTS:

Sr.No Title Page No

1 Objectives of the research 7

2 Literature review 8

3 Introduction to retail industry 10

4 Evaluation of organised retailing 13

5 Factors affecting retailing in India 15

6 Company profile of Big Bazaar 16

7 Mission and Vision of Big Bazaar 18

8 SWOT analysis 19

9 Research methodology 21

10 Analysis and interpretation 22

11 Recommendations and limitations 35

12 Project part –(ii) comparison between Big bazaar and Vishal Mega mart 37

13 Introduction to Vishal mega mart 38

14 Research methodology 39

15 Analysis and interpretation 40

16 Comparison Between Easy Day And Big Bazaar 51

17 Introduction To Bharti And Bharti Retail Ltd 51

18 Research Methodology 54

19 Data Analysis 55

20 Comparison between Easy Day Convenience Store And Big Bazaar 65

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21 Data Analysis 66

22 Annexure –(I),(II),(III) 77

23 Abbreviations 83

24 Bibliography 84

Objective of the research:

To analyse the catchment area of Big Bazaar.

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Secondary objectives:

1. To find out the retail scenario in Jalandhar by analysing the family income, family size,

profession, monthly shopping amount of customers.

2. To analyse the competitors of Big Bazaar i.e Vishal mega mart and Easyday.

3. To analyse the customer who is coming to Big Bazaar.

Literature Review:

7

Big Bazaar review in india

There was a time not so long ago that large department stores were a completely foreign concept in

India -- but not anymore. The Big Bazaar is one such department store to have set up shop across

the country. Since its first outlet opened in Kolkata in late 2001, the Big Bazaar has spread to

towns and cities at an alarming rate.

These multi-level shopping Mecca’s stock everything from food to fridges, and cookware to

clothes. However, the Big Bazaar isn't your ordinary department store. It's been especially

designed to appeal to the Indian consumer. You may be thinking, what does that mean? In short,

organized chaos.

With a slogan of "Is se sasta aur accha kahin nahi!" ("Nowhere cheaper or better than this!"), the

Big Bazaar targets itself directly at the average Indian's love of following the crowd and

scrambling for a good discount.

You won't find neatly ordered aisles at the Big Bazaar. Instead, stores are laid out to replicate a

market environment, with items all thrown in together. Promotions such as "Sabse Saste Teen Din"

(Cheapest Three Days) and "Purana Do, Naya Lo" (Give Old, Take New) result in shoppers

flooding the stores, to the point that some stores have become so overcrowded they've had to close.

If you visit the Big Bazaar in the daytime during the week, it is possible to have a deceptively

pleasant and hassle free shopping experience.

However, don't make the mistake of going there during a sale, on holidays, evenings, or on

Sunday. When I did this, I had to wait for almost an hour just to be served at the checkout. Forget

about getting the all items I wanted, I was happy to get out of there in one piece!

I've also found that the full price is all too often charged on sale items, so do check your receipt to

make sure that discounts have been properly recorded.

Big Bazaar expects 20% surge in I-Day sale

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Big Bazaar's five-day Independence Day sale has done ‘quite well' across all its formats, according

to sources in the company.

“Overall we have done well, contrary to the fear of impact of inflation and consumers not

spending. For instance, on the last day (August 15), these two formats (Big Bazaar and Food

Bazaar) recorded sales of over Rs 100 crore,”

Big Bazaar expected a 20 per cent hike in Mahabachat sales over the same period last year and

closed with sales of Rs 300-400 crore.

This is the fifth edition of ‘Mahabachat', a five-day annual shopping event across 210 stores of Big

Bazaar and Food Bazaar.

Big bazaar maha bacchat 2010

Big Bazaar has come up with the greatest savings of this year. Starting from 11th August, the fight

against price rise led by Big Bazaar will continue up to 15th August, 2010. All the Big Bazaar

stores across India seem to be glorifying in this Maha Bachat season.

You can also avail the ‘Maha Bachat Sale’ online at www.bigbazaar.com. Even shopping through

SMS can be done. Send “BB MB” to 53636 or Call at 1800-209-2255 to avail their offers.

Some exclusive offers include 81 cm LCD TV at Rs. 19,990 and 20% off on Mobile Phones. You

can also get huge benefits at Food Bazaar.

Laptops are available from Rs. 14,990 compared to the normal Rs. 17,990 Market Price. Whether

it be Electronics goods, Food Stuffs, Fashion, Mobiles, Home Needs or Furniture, Big Bazaar does

not leave any section out of this Maha Bachat Sale.

So, get ready for those 5 Days. You would never like to miss those goodies, at such cheap prices.

And for me, I would never like to miss 2 Cold Drinks for the Price of one.

INTRODUCTION TO RETAIL INDUSTRY

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Retail is India’s largest industry, accounting for over 10 per cent of the country’s GDP and around

eight per cent of the employment. Retail industry in India is at the crossroads. It has emerged as

one of the most dynamic and fast paced industries with several players entering the market. But

because of the heavy initial investments required, break even is difficult to achieve and many of

these players have not tasted success so far. However, the future is promising; the market is

growing, government policies are becoming more favourable and emerging technologies are

facilitating operations. Retailing in India is gradually inching its way toward becoming the next

boom industry. The whole concept of shopping has altered in terms of format and consumer

buying behaviour, ushering in a revolution in shopping in India. Modern retail has entered India as

seen in

Sprawling shopping centres, multi-storied malls and huge complexes offer shopping, entertainment

and food all under one roof. The Indian retailing sector is at an inflexion point where the growth of

organized retailing and growth in the consumption by the Indian population is going to take a

higher growth trajectory.

The Indian population is witnessing a significant change in its demographics. A large young

working population with median age of 24 years, nuclear families in urban areas, along with

increasing working-women population and emerging opportunities in the services sector are going

to be the key growth drivers of the organized retail sector in India.

Retailing is the final step in the distribution of merchandise - the last link in the Supply Chain -

connecting the bulk producers of commodities to the final consumers. Retailing covers diverse

products such as foot apparels, consumer goods, financial services and leisure.

A retailer, typically, is someone who does not effect any significant change in the product execs

breaking the bulk. He/ She are also the final stock point who makes products or services available

to the consumer whenever require. Hence, the value proposition a retailer offers to a consumer is

easy availabilities of the desired product in the desired sizes at the desired times.

In the developed countries, the retail industry has developed into a full-fledged industry where

more than three-fourths of the total retail trade is done by the organized sector. Huge retail chains

like Wal-Mart, Carr four Group, Sears, K-Mart, McDonalds, etc. have now replaced the individual

small stores. Large retail formats, with high quality ambiance and courteous.

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Retailing is more than selling goods:

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Retailing consists of the sale of goods or merchandise, from a fixed location such as a department

store or kiosk, in small or individual lots for direct consumption by the purchaser. Retailing is a

well recognized business function which compromises making available desired product in the

desired quantity at the desired time. This creates a time, place and form utility for the consumer.

The success of retailing is highly dependent on an efficient supply chain management. A well-

developed supply chain reduces wastages and transaction cost thereby reducing the cost of

inventories to be maintained by the producers and the traders. A reduction in the cost of inventory

management leads to a reduction in the final price to the consumer. Retailing has been identified as

a thrust area for promotion of textiles, processed foods, agricultural and horticultural produce.

Retail Sector can be divided into organized and unorganized sectors.

Evaluation of Organized Retailing:

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American mass retailing began in the late 1800s with Montgomery Ward marketing its products

through general merchandise mail order catalogs, which was very effective at that time for

reaching a largely rural society.

In the 1940s, the population began its movement to the suburbs as the economy shifted from an

agricultural base to an industrialized nation. The first shopping center was opened, which would

eventually be a significant factor in the decline of downtown Retailing in the 1960s and 70s. JC

Penney and Sears began their national mass retailing expansion, and the use of credit cards as

Major retail chains began.

The 1950s witnessed the reaffirmation of the traditional family. The first planned mall and

franchised food restaurant opened. As people continued to flock to the suburbs, the downtown

areas began to decline. Larger suburban malls were created and anchored by traditional downtown

department store merchants. Freeways were expanded and the sales of private automobiles grew,

giving the consumer a wider accessible area in which to shop. Discounters were born, Korvetta

being one of the firsts.

The 1960s witnessed the growth of enclosed shopping centres, with department stores anchors and

specialty retail chains. The baby boomers were teenagers at this point, leading to the growth of

juniors-oriented stores and vendors. Women became targets not just as mothers or wives as they

entered the workforce and consumers became more demanding in their expectation of quality and

service.

In the 1970s, promotional pricing started to pick up the department stores as off-price retailer

emerged. The growth of retail space slowed, as sales increase came at the expense of competition,

not of market growth. This competitive market led to the underperformance of several retailers as

gross margins experienced downtown pressure from increased competition. Retailers in large

upscale markets recognized the time shortage created by dual-career families and began to offer

more services to assist in saving time.

The 1980s witnessed the growth of off price retailing as a distinct, enduring retail format. Retailers

began to drop low profit lines. Acquisitions and mergers were actively utilized as growth

strategies, private brands were redeveloped to enhance uniqueness and margins and offshore

sourcing was developed to compensate for margins

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Broadly the organized retail sector can be divided into two segments, In-Store Retailers, who

operate fixed point-of-sale locations, located and designed to attract a high volume of walk-in

customers, and the non-store retailers, who reach out to the customers at their homes or offices.

It was only in the year 2000 that the economists put a figure to it: Rs.400, 000crore (1crore = 10

million) which is expected to develop to around Rs.800, 000crore by the year 2005 – an annual

increase of 20 per cent. Retailing in India is unorganized with poor supply chain management

perspective. According to a recent survey by some of the retail consulting bodies, an

overwhelming proportion of the Rs.400, 000crore retail markets are UNORGANISED. In fact,

only a Rs. 20,000crore segment of the market is organized. As much as 96 per cent of the 5

million-plus outlets are smaller than 500 square feet area. This means that India per capita retailing

space is about 2 square feet (compared to 16 square feet in the United States). India's per capita

retailing space is thus the lowest in the world (source: KSA Technopak (I) Pvt Ltd, the India

operation of the US-based Kurt Salmon Associates).

Currently the retail landscape is filled with Supermarket chains with over 9000 outlets all over the

country to increase to around 15000 by the 2015. The success of a couple of hyper mart’s

indicating the evolution of hypermarkets in the country prominent among them is Giant, Metro,

Big Bazaar models. While the average bill value at a supermarket is in the range of Rs.300 per bill,

the average bill amount at a Hypermarket is in the range of Rs.750-1000, indicating that the model

is in tune with the global models where the average spend is increasing with the shopping

experience.

Factors Affecting Retailing in India:

Various factors affect retailing in India. However, if one were to Single out the single biggest

different in the development of organized retailing in India, it would undoubtly be the cost of real

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estate. The high cost of real estate in India, in spite of the fact that the per capital income is one of

the lowest in the world, makes the country a land of contradictions. In fact so exorbitant is the cost

of property in almost every town of India that it makes the very concept of organized retailing

nonviable. Obsolete rental laws have compounded the situation even further and unless immediate

and serious steps are initiated in this direction it would be fairly long before the benefits of this

concept reach the public at large.

The rampant corruption &poor implantations of taxation laws also permit a majority of the

unorganized retail fraternity with substantially large turnover to avoid paying full taxes.

There are no single factors but numerous factors which have prevented organized retailing from

taking off as it should have in India. Some of the leading factors that have restricted this growth

are as follows.

High real estate costs

Obsolete rental laws

Lack of finance options

High interest costs

Unplanned cities

Company profile of Big Bazaar:

Big Bazaar is both big and a bazaar. It is unlike, say, a Wal-Mart or even a Food world. Big Bazaar

is almost an air-conditioned version of any Indian bazaar. It is a slightly orderly and organized

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version of, say Chick pet for Bangalore guys or Dadar for Bombay cities. There is a huge crowd

which can move in almost any direction. You can buy anything (pretty much everything is

available at Big Bazaar). It is not a place where you can browse through at leisure and pick up a

few things here and there. This is a place if you are serious about your shopping. And the worst

part is at the checkout counter, where the line can stretch as much as a line for a famous Ganpati

Pandal or a cricket match. Parking is a pain too.

But, the place ticks. In Hyderabad, Bangalore, NCR regions etc the outlets don’t have a place for

customers to stand esp. on weekends. Customers wait outside it some before it opens in the

morning. Bombay is slightly better. Big Bazaar offers good prices-Really good prices. Prices that

tempt. Apart from simple price chopping, there are deals (2 for the price of 1 or prices reduced on

a combination etc). The perception of Big Bazaar is that it facilitates some serious savings on

grocery shopping. And it works. And make no mistake; it attracts the well heeled as much as it

attracts Raju from across the street. That has worked for Big Bazaar is that it has been able to

connect with the customers in the right manner. They had filled a need gap which was there in the

market. Apart from that, their competence in providing products at lowest prices and great quality

in an ambience much better than what the customers were used to, has also contributed to their

success.

The focus is on continuing to provide very high ‘value for money’ to customers by providing

exciting offers throughout the year. It will be facilitated by constantly working on its buying and

supply chain efficiencies. Having already achieved economies of scale and size, they intend to

better their gains by opening new stores regularly.

One of the key philosophies of Mr Kishore Biyani that is highly followed is ‘Rewrite rules, retain

values.’ In essence, it means they don’t take anything as fixed. They are constantly on the lookout

for finding new ways and means to improve the current state of affairs. Thus, innovation is a very

important aspect of their working strategy. The other very important philosophy is that of Indian

ness. All their concepts and formats as well as the way they go about things are very Indian. The

way Big Bazaar is designed and the way the whole concept has developed reflects a sense of

Indianness.

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This is a well articulated print advertisement campaign for Big Bazaar to highlight their unique

marketing strength, ‘extreme low price’. However, even before this idea has been exercised to

highlight a product by placing it in a stark different environment. Nevertheless, this advertisement

campaign is very well crafted out. Further, the ad is not at all confusing and it straight way

conveys the message without losing focus.

Pantaloon Retail forayed into modern retail in 1997 with the launching of fashion retail chain,

Pantaloons in Kolkata. In 2001, it launched Big Bazaar, a hypermarket chain that combines the

look and feel of Indian bazaars, with aspects of modern retail, like choice, convenience and

hygiene. This was followed by Food Bazaar, food and grocery chain and launch Central, a first of

its kind seamless mall located in the heart of major Indian cities. Some of its other formats include,

Collection i (home improvement products), E-Zone (consumer electronics), Depot (books, music,

gifts and stationary), all (fashion apparel for plus-size individuals), Shoe Factory (footwear) and

Blue Sky (fashion accessories). It has recently launched its e retailing venture,

The group's subsidiary companies include, Home Solutions Retail India Ltd, Pantaloon Industries

Ltd, Galaxy Entertainment and Indus League Clothing. The group also has joint venture companies

with a number of partners including French retailer Etam group, Lee Cooper, Manipal Healthcare,

Talwalkar's, Gini & Jony and Liberty Shoes. Planet Retail, a group company owns the franchisee

of international brands like Marks & Spencer, Debenhams, Next and Guess in India.

Big Bazaar is not just another hypermarket. It caters to every need of your family. Where Big

Bazaar scores over other stores is its value for money proposition for the Indian customers. At Big

Bazaar, you will definitely get the best products at the best prices -- that’s what we guarantee. With

the ever increasing array of private labels, it has opened the doors into the world of fashion and

general merchandise including home furnishings, utensils, crockery, cutlery, sports goods and

much more at prices that will surprise you. And this is just the beginning. Big Bazaar plans to add

much more to complete your shopping experience.

Mission & Vision of the Organization

VISION

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Future Group shall deliver Everything, Everywhere, Every time for Every Indian Consumer in the

most profitable manner.

MISSION

We share the vision and belief that our customers and stakeholders shall be served only by creating

and executing future scenarios in the consumption space leading to economic development. We

will be the trendsetters in evolving delivery formats, creating retail realty, making consumption

affordable for all customer segments – for classes and for masses. We shall infuse Indian brands

with confidence and renewed ambition. We shall be efficient, cost- conscious and committed to

quality in whatever we did. We shall ensure that our positive attitude, sincerity, humility and

united determination shall be the driving force to make us successful.

CORE VALUES

Indianess: confidence in ourselves.

Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

Simplicity & Positivity: Simplicity and positivity in our thought, business and action.

Adaptability: to be flexible and adaptable, to meet challenges.

Flow: to respect and understand the universal laws of nature

SWOT Analysis:

Strengths:

1. In Big Bazaar we can get a large variety of goods under one roof.

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2. Here good quality goods are available at reasonable prices.

3. A large percentage of customers come from the growing Indian middle class.

4. It has a good security system.

5. Good brand image.

Weakness:

1. Specific items are not consistently available

2. Low incentives are provided to the sales executives.

3. Big Bazaar is not an MNC.

Opportunities:

1 .There remains a large future scope for the retail industry in India, as incomes rise and

consumption increases

2.The opportunity for widening the business all over India because Big Bazaar opens new stores in

untapped markets, such as smaller or second tier cities such as Ludhiana, Belgaum and Jalandhar.

3.To gain maximum market share, so that competitors can be confronted.

Threats :

1. Competition from current Indian retail companies like Shoppers Stop, , Lifestyle, Easy

day.

2. Possible future competition from international retail companies like Wal-Mart, Carrefour, target

etc.

3 .High taxes in India suppress consumption, smaller specialty shops and informal shops are

sometimes able to avoid taxes, offering lower total prices to customers. Even because they are not

earning that much of profits compare to these big companies and they are not paying the taxes.

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Research Design

DESCRIPTIVE RESEARCH:- Descriptive research includes surveys and facts findings enquiries

of different kinds. The major purpose of Descriptive research is the description of the state of

affairs, as it exists at present. It provides the data about the population or universe being studied.

Descriptive research is used when the objective is to provide a systematic description that is as

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factual as accurate possible. In this project we have analysed the catchment area of big Bazaar and

comparison of Big Bazaar with its competitors. Therefore my research is descriptive.

Details of Research:

Method Used: Survey method

Type Of survey: Interview

Instrument used: Questionnaire

Sample size: 521(In store)

Data used: Primary

SAMPLE AREA:- Since the research is on Retail Industry so the sample area that is covered is as follows-

PRIMARY AREA: – In Store.

SAMPLE DESIGN:- Simple Random method

SOURCES OF DATA COLLECTION:- Data is collected in this projec from BB .

Analysis and interpretation

Data analysis is the most indispensible and critical part of research. Data analyses were done by the help of statistical tools so that discrepancies could be eliminated. The data was condensed into manageable groups and tables for further analysis. The in store data interpretation of “catchment area analysis and customer profiling” reveals the following results:-

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1. Customers coming to Big Bazaar where from:-

Finding: - 58% customers are coming from Jalandhar as compared to the 13% from Phagwara

which is just 8km’s away from the store.

14% customers coming to the store are from the rest of Punjab. These customers include the

roadway crowd presenting the feasibility of our location as our store is situated on the main

national highway no 1, also known as Grand trunk road.

13% from phagwara is concern for us, for this purpose we need to enhance our promotional

activity in Phagwara, so that we can receive maximum percentage from this area.

2. Age group of people coming to Big Bazaar:-

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2 6 t o 3 0 y rs2 3 %

3 1 t o 3 5 y rs1 6 %

3 6 t o 4 0 y rs1 1 %

4 1 t o 5 0 y rs6 %

> 5 0 y rs4 %

1 8 t o 2 5 y rs3 9 %

N / A1 %

1 8 t o 2 5 y rs

2 6 t o 3 0 y rs

3 1 t o 3 5 y rs

3 6 t o 4 0 y rs

4 1 t o 5 0 y rs

> 5 0 y rs

N / A

Interpretation:-

39% people coming to Big Bazaar are falling in 18 to 25 year age group. This is because of India’s

largest university (LPU) which is just 3-4 kms away from store.

70% customers coming to the store are falling in 18 to 35 year age group.

3 . Family Size of customers.

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Family S ize

3 t o 4 3 9 %

5 t o 64 4 %

83 %

n a3 %

< 23 %

> 83 %

75 % < 2

3 t o 4

5 t o 6

7

8

> 8

n a

Interpretation:-

Average family size of customers who were part of our survey comes out to be 4 to 5 memebers.

Only 3% customers were having 8 members in their family.

4. Profession of respondents:-

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P ro fession

Business35%

Private Job22%

Student21%

Govt Job12%

House W ife5%

Farm er1%

Defense2%

Teacher1%

N/A1%

B u s i n e s s

P r i v a t e J o b

S t u d e n t

G o v t J o b

H o u s e W i f e

F a r m e r

D e f e n s e

T e a c h e r

N / A

In

terpretation:-

35% respondents are doing business, and only 12% are doing Govt.job but 21% are students which

are not our permanent customers so maintaining this part of pie is foreboding for us.

5. Four wheeler ownership status of customers:-

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4 W h eelers O w n ersh ip S tatu s

D o n o t o w n a c a r1 8 %

m o re t h a n 2 c a rs

6 %

1 c a r6 2 %

2 c a rs9 %

n a5 %

m o r e t h a n 2 c a r s

2 c a r s

1 c a r

D o n o t o w n a c a r

n a

Interpretation:-

Only 18% customers do not own a four wheeler, while as 75% customers own four wheeler. We

need to lower our parking fee and also we should keep our prices changing so that we can attract

these 75% customers and we can make them as our permanent customers.

6. Two wheeler ownership status:-

2W h eelers O w n ed

14 6 %

D o n o t o w n a 2 w h e e le rs

2 4 %

n a1 1 %

m o re th a n 2 4 % 2

1 5 %

m ore than 2

2

1

Do not ow n a 2 w heelers

na

26

Interpretation:-

24% customers do not own a two wheeler. While as 65% had.

7.House either own or rented:-

H ouse Type

O wn90%

R e nte d9%

N /A1%

Ow n

R ented

N /A

Interpretation:-

91% customers are the owners of their house. And only 9% coming to the store were living here on

rent basis

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8. Qualification of respondents:-

Q u alificatio n

1 2 t h2 9 %

G ra d3 7 %

E r.6 %

M B A8 %

M B B S2 %

P G1 3 %

N / A2 %

1 2 t h

G r a d

E r .

M B A

M B B S

P G

N A

Interpretation:-

We should use print media for our sales promotion as 95% customers are literate.

9. Family income of customers:-

Family Income

< 10k5%

10k to 20k24%

30k to 40k 15%

40k to 50k 6%

> 50k5%

N /A19%

20k to 30k26%

<10k

10k to 20k

20k to 30k

30k to 40k

40k to 50k

>50k

N /A

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Interpretation:-

Average family income of customers is 20K to 30K.

10. Mode of conveyance used to reach the store:-

M od e Of C onveyance used to reach the sto re

Tw o w heelers

20%

4 Wheelers69%

P ub lic T ransport

10%

N /A1%

T w o w h e e l e rs

4 W h e e l e rs

P u b l i c T ra n sp o rt

N / A

Interpretation:-

10% customers are coming here by public transport.

69% are coming here by 4 wheelers i.e by their own vehicles. This gives us profile of the customer

who is coming to our store.

This figure also indicates that our main customers are middle –upper class people.

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11. Customer visited the store with:-

Group Type

Fam ily63%

Friends33%

N/A0%

Alone4%

F a m i l y

F r i e n d s

A l o n e

N / A

Interpretation:-

63 % customers are coming here with their family.

Only 4% customers are coming here alone.

Therefore we should increase the variety of home ware which includes kitchen ware, so that we

can make them as our permanent customers and also we should provide them offers on these

products timely.

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12. No of members in a group who visit the store:

Group Size

< 2 4 0 %

3 - - 43 9 %

> 5

9 %

N / A1 2 %

< 2

3 - - 4

> 5

N / A

Interpretation:-

Average group size of customers is 3 to 4 .

13. Frequency of visit or how many times you visited Big Bazaar Jalandhar

before:-

Fre que ncy of V isit

F irs t V is i t5 4 %

R e p e a t V is i t4 4 %

N /A2 %

F i rst V i si t

R e p e a tV i si t

N / A

31

Interpretation:-

44% responded that we are again either second time or third time to Big Bazaar; it indicates the

trust shown by the customers on the image of store. that is because of the brand image of big

bazaar and punch line iss se sasta aur achha kahin nahi which is building customer loyalty.

14. You shop your monthly grocery at:-

M onthly Shopping at

E asyd ay27%

K iran a40%

R elian ce fresh4%

V ish al M eg a M art18%

M o re2%

N /A8%

C S D C an teen

1%

C S D C an teen

E asyd ay

K iran a

R elian ce fresh

V ish al M eg a M art

M o re

N /A

Interpretation:-

Still kirana is the main shopping place for Indian customers, as 40% customers shop at kirana

stores. This is because of the unorganised which is highly organised in the minds of customers

because of its proximity, credit facilities etc customers are going towards these stores.

27% customers shop monthly grocery at easy day, the chief competitor of our store.

Only 18% customers are going towards the first entrant in Jalandhar the vishal mega mart dying

for its survival.

32

15. Have you been to easy day (Vasal tower) Jalandhar?

Ha v e yo u b e e n to Ea s y D a y(h yp e r)

no43%

yes54%

na3%

no

yes

na

Interpretation:-

54% customers had been to easy day.

Easy day is our chief competitor; we need to keep watch on the activities and strategies used by

easy day for sales promote

18. Comparison between Big Bazaar and easy day:

Easy day is better Big Bazaar is better Both are same Not answered

Attributes

Prices 35% 24% 34% 7%

Product quality 11% 38% 44% 7%

Service quality 8% 56% 32% 4%

Staff behaviour 7% 57% 29% 7%

Staff knowledge 8% 49% 32% 4%

Store ambience 6% 63% 24% 7%

Ease of shopping 7% 64% 19% 10%

Overall shopping

experiences

5% 74% 11% 9%

33

Interpretation:-

35% customers are saying that Easy day is better in terms of price as compared to 24% in Big

Bazaar.

In all other attributes like product quality, service quality, staff behiour, staff knowledge, store

ambience, ease of shopping, overall shopping experience Big Bazaar leads the table.

We should maintain this and also we should keep our prices equivalent to easy day.

34

Recommendations and limitations

1- Increase the variety of apparels.

2- Introduce some branded apparels as 70% people coming to our store are in 18 to 35 year age

group.

3- Increase the variety of products in every section excluding food bazaar of big bazaar,

4- Attract low level customers by providing them certain benefits like by keeping products of lower

price not lower quality,

5- Keep employees motivated, so that they can put their 100%.

6- Use trolley system outside the store as well. So that customers can not face any difficulty while

handling/taking goods outside.

7- Install magazine stall inside the store, near exit.

8- We should keep books like novels, stories, rhymes etc in our store.

9- We should keep laptops and desktops in our store.

10- Some English training for the sales executives would help them to deliver services to English

speaking customers, like NRIs

11. Promote your private labels.

12. Keep your own coffee shops in store.

13. Trim down the parking fee, as our store is located outside of city so customers coming to store

are spending near about 100 Rupees on petrol and diesel ,and he has pay extra money in terms of

parking fee. Second case is that our competitor Easy day being in the centre of city is charging just

5 Rs, therefore we need to do the same.

35

Limitations of research:

Some people left few questions unanswered.

Some of the respondents were not ready to fill the questionnaire.

Not all the respondents were cooperative thus it was difficult to convince them for filling up the

questionnaire.

Some of the respondents might have been biased while filling up the questionnaire.

The respondents are free from all barriers so he/she can give his/her opinion

which may not be true in many occasions. We made our best efforts in conducting the

research but might have lacked somewhere because of lack of expertise in conducting such survey

based researches.

36

Project Part –ii

Out of the store (Retail Scenario in Jalandhar)

Comparison between Big Bazaar and Vishal Mega Mart (Jalandhar)

37

An introduction to Vishal Mega Mart

Vishal Retail Ltd, an old player in the Indian retail industry, is a pioneer in discount retailing and

is focused on tier II and III cities in the country. It has a strong presence in manufacturing and

retailing of readymade garments (apparels); retailing of non-apparels and a large variety of FMCG

products. The company has pan-India presence with 119 mid-sized hypermarket format stores as

on Fab, 2010 covering about 2.6 mn sq ft retail space area. Vishal is supported by strong

manufacturing set-up in Gurgaon, Dehradun and Manesar with a capacity of 5,000 garment pieces

per day in each unit. It also has 29 warehouses located in 8 key cities in India covering over 1.1mn

sq ft area. Vishal started as a humble one store enterprise in 1986 in Kolkata . India’s first hyper-

market has also been opened for the Indian consumer by Vishal. Situated in the national capital

Delhi this store boasts of the singe largest collection of goods and commodities sold under one

roof in India. The group’s prime focus is on retailing. The Vishal stores offer affordable family

fashion at prices to suit every pocket. The group’s philosophy is integration and towards this end

has initiated backward integration in the field of high fashion by setting up a state of the art

manufacturing facility to support its retail endeavours

38

Research Methodology:

Data collection:

The method of data collection is same as above, but here in Vishal the Data was

collected outside the store, customers who were coming out after purchase where

asked to provide feedback.

Details of research

Sample size: 118




Area: Vishal megamart Jalandhar and Vishal megamart Model house(Jal)

39

Analysis and interpretation

Same where used for data compiling and execution. The results found where as follows:

Q.No:1:-Age group of customer

Interpretation:

As results were found also in Vishal as 85% customers are falling in 18 to 35 year

age group and 12% customers in 36 to 40 age group, providing us the percentage

of young generation attracted by the organised retailing, therefore we need to

provide them every type of benefit which is soothing there day to day life in terms

of products and services as they are our future customers.

40

Q.No-2 Address of customer (city):-

I

nterpretation:

63% customers are residing in Jalandhar city

Only 4% customers coming to Vishal mega mart are coming from Outside

Jalandhar i .e from Hosharpur, Nawashera, kuparthal etc.

Only 1% customers are coming from Phagwara which is just 16 km away from

Vishal mega mart Jalandhar.

41

QNo-3 Family size of customer

Interpretation:

Average family size of customers is 4-5(57%) members.

42

4- Profession Of customers:

Interpretation:

Only 14% students are coming to Vishal mega mart as compared to 21% in Big

Bazaar.

11% government service ,33% business people are coming to vishal, and 31%

customers are doing private jobs.

43

5-Qualification of customers:

Interpretation: ?

Nearly 95% customers are literate. The percentage is same with the Big Bazaar.

44

6. Generally, how much amount do you spend on grocery every month

Interpretation:-

58% customers spend 2000 -5000 rupees on grocery per month.

14% customers spend below 2000 rupees per month on grocery.

1% customers spend 8000-12000

19% customers could not answer this question because they were not sure about the exact amount.

45

6. Where do you buy your monthly grocery

Interpretation:

Only 2% customers purchase grocery from Big Bazzar .

44% Customer purchase grocery from vishal megamart and 54% from easyday and

kirana store.

The maximum percentage is 81% i.e Easy day and Vishal .81% customers

purchase grocery from Vishal and Easy day.

46

7.Are you aware that Big Bazaar has opened in Jalandhar?

Interpretation:

78% respondents read that we know Big Bazaar has opened in Jalandhar.

22% customers said No, we don’t know.

We should increase our advertising campaign so that it can reach out to masses

and classes. So that these 22% customers get awareness of our Big bazaar.

47

9 . Have you been to Big Bazaar?

Interpretation:

68 % responded that we have not been to Big Bazaar.

32% responded that we have been to Big Bazaar.

48

10. If Yes, Rate Big Bazaar on a scale of 5:

Interpretation:

Among respondents only 2% reported that Big Bazaar is very good, and 28%

responded that Big Bazaar is good.

70% could not rate because they had not been to Big Bazaar.

49

11. Which store do you think is better in following attributes? (Comparison

between Big Bazaar and Vishal mega mart )

Vishal mega mart is

better

Big Bazaar is better Both are same Not answered

Attributes

Prices 25% 2% 1% 72%







Overall shopping

experiences

1% 12% 14% 73%

Interpretation:

In all other attributes only price is the one in which Vishal ahead of us, as 25%

respondents responded that prices are cheap in visual mega mart as compared to

Big Bazaar. In case product quality, service quality, staff behaviour, staff

knowledge, store ambience, ease of shopping etc it was found that Big Bazaar is

better than Vishal mega mart.

50

Comparison between

Easy day and Big Bazaar

Easy Day (vassal mall) and Easy Day convenience Stores

1.Mithapur

2. Urban estate phase-1

3. GTB Nagar Jalandhar

Brief Introduction To Bharti Group and Bharti Retail Ltd.

Founded in 1976, by Sunil Bharti Mittal, Bharti has grown from being a manufacturer of bicycle

parts to one of the largest and most respected business

groups in India. With its entrepreneurial spirit and passion to

undertake business projects that are transformational in

nature, Bharti has created world-class businesses in

telecom, financial services, retail, and foods.

Bharti started its telecom services business by launching

mobile services in Delhi (India) in 1995. Since then there has been no looking back and Bharti

Airtel, the group's' flagship company, has emerged as one of the top telecom companies in the

world and is amongst the top five wireless operators in the world. Through its global telecom

operations Bharti group has presence in 21 countries across Asia, Africa and Europe - India, Sri

Lanka, Bangladesh, Jersey, Guernsey, Seychelles, Burkina Faso, Chad, Congo Brazzaville,

Democratic Republic of Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria,

Sierra Leone, Tanzania, Uganda, and Zambia. Over the past few years, the group has diversified

into emerging business areas in the fast expanding Indian economy. With a vision to build India's

finest conglomerate by 2020 the group has forayed into the retail sector by opening retail stores in

multiple formats - small and medium - as well establishing large scale cash & carry stores to serve

institutional customers and other retailers. The group offers a complete portfolio of financial

services - life insurance, general insurance and asset management - to customers across India.

51

Bharti also serves customers through its fresh and processed foods business. The group has

growing interests in other areas such as telecom software, real estate, training and capacity

building, and distribution of telecom/IT products.

What sets Bharti apart from the rest is its ability to forge strong partnerships. Over the years

some of biggest names in international business have partnered Bharti. Currently, Singtel, IBM,

Ericsson, Nokia Siemens and Alcatel-Lucent are key partners in telecom. Walmart is Bharti's

partner for its cash & carry venture. Axa Group is the partner for the financial services business

and Del Monte Pacific for the processed foods division. Bharti strongly believes in giving back to

the society and through its philanthropic arm the Bharti Foundation it is reaching out to over

30,000 underprivileged children and youth in India. Bharti Retail is a wholly owned subsidiary of

Bharti Enterprises. The Company operates easyday neighbourhood stores and compact

hypermarket stores called easyday Market. Bharti Retail provides consumers a wide range of good

quality products at affordable prices. easyday stores are a one stop shop that cater to every family's

day-to-day needs. Merchandise at easyday Market stores include apparels, home furnishings,

appliances, mobile phones, meat shop, general merchandise, fruits and vegetables among others.

Bharti Enterprises tied-up with Wal-Mart for opening a chain of retail stores all over India.

Though the retail chain store venture is yet to see the light, the two companies, in August 2007,

made a surprise statement that they have signed a wholesale cash-and-carry deal. The companies

would open 10 - 15 cash-and-carry facilities over 7 years and would employ 5,000 people. Each

store would occupy 50,000-100,000 square feet The other retail companies of Bharti group are

Bharti Retail (Holdings) Private Limited and Bharti Retail Resources Private Limited.

In its first phase of operations, Bharti Retail has opened 59 Easy Day stores in Punjab,

Haryana, Rajasthan, Uttar Pradesh and New Delhi. In addition, it also has launched three compact

hyper stores called Easy Day Market in Punjab. The company has deliberately focused on north

India in its first phase of operations in an effort to consolidate presence in one market, before

expanding to another region. The Easy Day stores source fresh fruits and vegetables from Bharti-

Walmart. In an interesting HR innovation the stores plan to tap workforce from the likes of cart

vendors, housewives and retired personnel, by offering flexi-hour work schedules. Such groups of

persons will also be enrolled for structured training modules at the Bharti Retail Academy In its

first phase of operations, Bharti Retail has opened 59 Easy Day stores in Punjab, Haryana,

52

Rajasthan, Uttar Pradesh and New Delhi. In addition, it also has launched three compact hyper

stores called Easy Day Market in Punjab. The company has deliberately focused on north India in

its first phase of operations in an effort to consolidate presence in one market, before expanding to

another region. The Easy Day stores source fresh fruits and vegetables from Bharti-Wal-Mart. In

an interesting HR innovation the stores plan to tap workforce from the likes of cart vendors,

housewives and retired personnel, by offering flexi-hour work schedules. Such groups of persons

will also be enrolled for structured training modules at the Bharti Retail Academy.

53

Research Methodology:-

The methodology used in performing and analysing this part of survey is same as above. Here also

the questionnaires were filled outside the store and from those customers who were coming out

from store only, in order to avoid any contamination of valuable data.

Details of research

Sample size: 187




Area: Easyday Vasal tower (Jalandhar)

54

Data Analysis

The results of this part of research are as follows:

Q.No:1:- Age group of respondent:

55

Interpretation:

Same result was found in Easy day as major portions i.e. 71% of pie were in 18-35 year age group.

Only 14% customers coming to the store are in 36-40 year age group.

The data provided us that the young people are more eager to go for shopping, because of

standardised and systematic appeal of organised retailing. This also shows us that the opportunities

and expectations of organised retailers will keep growing in Jalandhar as it was found in the survey

that maximum percentage of both the masses and classes are interested in purchasing goods from

organised retailers.

2: Address of the respondent.

56

Interpretation:

The store being in the heart of city, it attracts maximum percentage i.e. 88% of customers from

Jalandhar.

2% from out of Punjab i.e includes the people who are doing job in Jalandhar.

6% customers from Rest of Punjab.i.e from Nawasher, Gurdaspur, Hosharpur, etc

3: Family size of customer

Average family size of customers is 4-5.

4: Profession of customer:

57

Interpretation:

8% customers are doing govt.jobs, it indicates that customers who are doing govt job are not

coming organised retailers, as it was also found in case of Big Bazaar and Vishal that only 7-9%

customers coming to these organised retailers are doing govt job. The fact behind this may be that

govt employees get salary after completion of month, till that they are purchasing goods from

kirana stores on credit. Second point may be the salary that govt employees are getting lesser

amount in terms of salary as compared to pvt.and business persons. Third point is that the

organised sector is just 6-7 % in India , hence the people are less aware about this industry.

In order to attract this part of market organised retailers need to enhance their image, loyalty by

promotional campaigns and also some strategies should be used at the end of month so that the

share of this part may increase.

43 % are doing private jobs.

59

5: Qualification of respondents

Interpretation:

97% customers are literate.

60

6: Are you aware that Big bazaar has opened in Jalandhar?

Interpretation:

Only 24% customers do not know Big Bazaar has opened in Jalandhar.

We should increase our promotional activities so that at least whole Jalandhar city can speak about

Big Bazaar or the percentage can increase to 90%.

61

7: Have you been to Big Bazaar?

Interpretation:

63% customers responded that we had not been to Big Bazaar.

While as 37% responded that we had been to Big Bazaar.

62

Customers were enquired about this why you are not going to Big Bazaar, maximum times the

answer was that it is far away from the city.

7: If yes, than how would you rate it on a scale of 5:

Interpretation:

32% respondents reported that it is good.

2% provided that it is very good.

63

8: Which store do you think is better in following attributes?


Attributes

Prices 23% 1% 13% 63%







Overall shopping

experiences

6% 7% 23% 63%

Interpretation:-

23% customers responded Easy day is better in prices, as compared to meagre 1% of Big Bazaar.

Service quality, staff behaviour and also somewhat in case of overall shopping experience the

response given was same with Easy day. But about product quality and ease of shopping customers

exercised their vote towards easyday.

In case of staff knowledge, store ambience and overall shopping experience Big Bazaar leads

the table. Therefore in order to get the leading edge we need to move ahead from easy day in

prices, quality, services, staff behaviour etc so that we can gain maximum market share.

64

Comparison between Big Bazaar and

Easy Day Convenience stores.

Easyday convenience store Mithapur

Easyday convenience store urban-estate-1

Easyday convenience store GTB Nagar

Details of research:

Sample size: 172




Survey area: Easyday (Mithapur) Easyday(urban estate) Easyday(GTB Nagar)Jalandhar.

65

Data analysis

1. Age group of customers:-

Interpretation:

31% people are in 18-25 year age group.

66

Only 6% are in 41-50 year age group.

The case here is same as above, as the maximum percentage of chart is occupied by people who are in age group 18-35.Therefore it again clarifies that mostly young people are going for shopping to these retail stores.

2: Address of Respondent:

Interpretation:-

As we are talking of convenience stores, so they are receiving the 98% of customers from

Jalandhar.

67

1% each from rest of Punjab and out of Punjab these include the labourers, rented people which

are doing job in these localities.

3: Family size of respondents

Interpretation:

Average family size of respondents is 4-5 members.

68

Only 14% customers have 6 members in their families.

Therefore keeping in view the average family size, organised retailers can provide offers etc and can also keep inventory keeping in view the average size of the family.

4: Profession of customers:

Interpretation:

18% of pie consists of students.

69

34% business people,

Here again the percentage of Govt.Job doing people is just 9%, same like in Big Bazaar, Vishal,

Easyday. As i have already mentioned that this part of the market is concern for us, efforts should

be made to increase this percentage up to 30%.

5: Qualification of respondents:-

Interpretation:

Here again 95% people are literate.

70

6: How much amount do you spend on grocery per month?

Interpretation:

Average monthly spending is 3500 rupees.

70% customer reported that they spend 2000 to 5000 rupees on grocery per month.

Only 2% spend 8000 to 12000 on grocery per month.

71

8% spend below 2000 on grocery per month, this includes customers which are 1 to 3 members in

their family as above it is mentioned that 14% customers have 3 members in their families.

This indicates the level of customer, that average family spends 3000 rupees on grocery per month.

7: From where do you purchase monthly grocery?

72

Interpretation:

Near about 85% customers purchase monthly grocery from easy day convenience stores.

Only 6% purchase monthly grocery from Easy day and Big Bazaar.

8:Are you aware that Big Bazaar has opened in Jalandhar?

Interpretation:

86 % responded that we know Big Bazaar has opened in Jalandhar, and only 13% did not.

73

This indicates that our promotional activities are reaching to masses and classes. We need to keep

it increasing so that 90 -95 % will get to know that Big Bazaaar has opened in Jalandhar.

9: Have you been to Big Bazaar?

Interpretation:

74

48% customers responded that we had not been to Big Bazaar. To attract this portion of map we

need hectic efforts, so that we can decrease this portion to lesser degree.

10: If yes, than how would you rate it on a scale of 5?

Interpretation:

5% respondents reported that Big Bazaar is just Ok.

75

While as 42% responded that it is good, and 3% mentioned that it is very good.

50% could not answer because they had not been to Big Bazaar.

11. Which store do you think is better in following attributes?


Attributes 5

Prices 24% 5% 14% 57%







Overall shopping

experiences

12% 5% 26% 57%

Interpretation:

The results found here were same to earlier results, which we analysed in Vishal and easy day

market.

In this table we can see except Store ambience and service quality (which is not better than

easy day but is same) in all other major attributes of the table easy day is ahead of us. This table is

eye opener for us. We need to analyse the whole scenario and steps should be taken so that we can

overcome these precincts.

76

Annexure: (i)

Questionnaire:

(Within the store Big Bazaar Jalandhar)

Name:_______________________________

Gender: ______________________________

Age Group:

18-25 26-30 31-35 36-40 41-50 >50

Address: city __________________ locality :__________________________

Phone No:_____________________

No of family members :_________________________

Profession :

Govt. Pvt. Defence Business Student Teacher Housewife

Vehicles owned :

No of cars:__________ model __________ No of two wheelers ____________ model______

Qualification:

12th Grad. PG MBA MBBS Er. CA B. Ed

77

Family Income p/month:

<10k 10-20k 20-30k 30-40k 40-50k >50k

How did you came to the store?

Car ______________ 2 wheeler ______________ Public transport___________

Your visit to our store today was Planned Casual

Today you came to our store (note the No of customers if not came alone)

Alone with family__________ with friends____________ Is this your first visit to big bazaar, Jalandhar?

Yes No

If No, how many times you visited Big Bazaar Jalandhar before?

___________________________________________________________________

you shop your monthly grocery at and why?

Have you been to Easyday market in Jalandhar ( bada easyday at vassal mall near bus stand)?

Yes No

If yes ,then please tick mark the preferred options for:

Price Big Bazaar Easy day

Product quality Big Bazaar Easy day

Service quality Big Bazaar Easy day

Staff behaviour Big Bazaar Easy day

Staff knowledge Big Bazaar Easy day

Store ambience Big bazaar Easy day

Ease of shopping Big bazaar Easy day

Overall shopping experience Big Bazaar Easy day

78

Was there any product which you wanted but was not available? If Yes please specify:

Any feedback that you would like to give us that will help us serve you better:

Thanks!!! Dated

Annexure: (ii)

Questionnaire:

(Out of store) Vishal Mega Mart Jalandhar)

Comparative study –Retail scenario in Jalandhar

Name:_______________________________

Age Group:

18-25 26-30 31-35 36-40 41-50 >50

Address: city __________________ locality :__________________________

Phone No:_____________________

No of family members :_________________________

Profession:

Govt. Pvt. Defence Business Student TeacherHousewife

Qualification:


79

1.For how much amount did you shop today?

________________________________________

2. Generally how much do you spend on grocery every month?

<2000 2000 to 5000 5000 to 8000 8000 to 12000 >12000

3.Where do you buy your monthly grocery from:

Kirana stores easy day Vishal others(plz specify)__________


Yes No.

5.Are you aware where is it located?

Yes No if yes, where_______________________

6. Have you been there?

Yes No

7.if yes, Than how would you rate it on a scale of 5.

1.Very bad 2.Bad 3.Just OK 4.Good 5.Very Good.

Your reasons for the rating_________________________________________________


Price Big Bazaar Vishal mega mart

Product quality Big Bazaar Vishal mega mart

Service quality Big Bazaar Vishal mega mart

Staff behaviour Big Bazaar Vishal mega mart

Staff knowledge Big Bazaar Vishal mega mart

Store ambience Big bazaar Vishal mega mart

Ease of shopping Big bazaar Vishal mega mart

Overall shopping experience Big Bazaar Vishal mega mart

80

Surveyor Name: Date: Time:

Annexure: (iii)

Questionnaire:

(Out of store) Easy day Market and its convenience stores Jalandhar)

Comparative study –Retail scenario in Jalandhar

Name:_______________________________

Age Group:

18-25 26-30 31-35 36-40 41-50 >50

Address: city __________________ Locality: __________________________

Phone No:_____________________

No of family members: _________________________

Profession:

Govt. Pvt. Defence Business Student Teacher Housewife

Qualification:


1.For how much amount did you shop today?

________________________________________

81

2. Generally how much do you spend on grocery every month?

<2000 2000 to 5000 5000 to 8000 8000 to 12000 >12000

3. Where do you buy your monthly grocery from:

Kirana stores easyday Vishal others (plz specify)__________


Yes No.

5. Are you aware where is it located?

Yes No if yes, where_______________________

6. Have you been there?

Yes No

7. If yes, Than how would you rate it on a scale of 5.

1. Very bad 2.Bad 3.Just OK 4.Good 5.Very Good.

Your reasons for the rating_________________________________________________


Price Big Bazaar easy day

Product quality Big Bazaar easy day

Service quality Big Bazaar easy day

Staff behaviour Big Bazaar easy day

Staff knowledge Big Bazaar easy day

Store ambience Big bazaar easy day

Ease of shopping Big bazaar easy day

Overall shopping experience Big Bazaar easy day

Surveyor Name: Date: Time:

82

Abbreviations

B Business

BB Big Bazaar

D Defence

E Easy day

EDLP Every Day Low Prices

G Govt.

HW House wife

H Hushiarpur

J Jalandhar

K Kupurthala/Kirana

M More

NW Nawasher

OOP Out of Punjab

P Phagwara

ROP Rest of Punjab

RF Reliance fresh

S Student

VM Vishal Mega mart/Visual merchandising

83

Bibliography:-

www.bigbazaar.com

www.retailindustry.about.com

www.indianmba.com

www.proquest.com

Books referred:-

Kotler Philip,” Marketing management “Eleventh Edition, Pearson Education.

Beri G.C.,”Marketing Research” Third Edition, Tata Mcgraw Hill.

Kotler Philip, “marketing insights 80” john wiley and sons.

Magazines and journals:

Business today

4Ps

Business india

84

http://www.proquest.com/

http://www.indianmba.com/

http://www.retailindustry.about.com/

http://www.bigbazaar.com/

BB Final Project

Documents

Transcript of BB Final Project