Bayt Job Satisfaction Report 04 2015 (1)

Bayt.com Job Satisfaction Reportin the Middle East and North Africa

April 2015

Research MethodologySection 1

Sample Definition

Age and GenderAdult males and femalesAged 18+ yearsCurrently employed

Nationalities

GCC Arabs, North Africans, Levant, Western Expats and Asian Expats

Country of Residence

GCC: UAE, KSA, Kuwait, Oman, Qatar, Bahrain

Levant: Lebanon, Syria*, Jordan

North Africa: Egypt, Morocco, Algeria, Tunisia

*Small sample size

Data Collection

All data was collected online. Fieldwork was done in March 2015. The total number of respondents was 5,774.

Overview Of Current JobSection 2

Summary

Overall, 4 out of 10 respondents are satisfied with their present job, with 18% of them being verysatisfied.

Respondents in Egypt seem more satisfied with their current job; close to one fourth claim that they are very satisfied.

The benefits currently received from companies vary significantly from country to country. Overall, 63% of the respondents have medical insurance for themselves.

58% have a holiday pay, while almost 1 out of 2 receive a sick pay. In terms of preferences, accommodation (43%) and medical insurance for both self (38%) and

family (38%) are the most popular benefits. Due to high rental prices, accommodation is more important in GCC (52%) especially in the UAE

(55%) when compared to Levant (25%) or North Africa (30%) 43% of respondents do not see themselves working for the same employer for the next two years,

while 61% are actively trying to move to another organization. 1 out of 2of respondents strongly believe that they could easily find a similar job.

Low base salary (66%) followed by lack of career growth opportunities (62%) are the two main reasons for leaving an organization.

Summary

At an emotional level, one third of the respondents feel proud, motivated or enjoy going to work every day.

Overall, close to one third (28%) believe that the performance of their organization is improving. In general, the levels of trust towards both senior management and line managers are low. Interestingly, respondents show more confidence in the decisions made by their line managers

than those made by senior management

Satisfaction with current job

All figures are %s

Q. Overall how satisfied or dissatisfied are you with your present job?

Base: Total (5774), KSA (1468), UAE (1298), Kuwait (208), Qatar (329), Bahrain (147), Oman (151), Lebanon (169), Syria (37), Jordan (261), Egypt (1091), Morocco (189), Algeria (333), Tunisia (93)

Overall, 4 out of 10 respondents (40%) are satisfied with their present job; 18% of them are very satisfied. Respondents in Egypt seem more satisfied with their current job; close to one fourth (24%) claim that they are

very satisfied. Kuwait follows at 23%.

(*) Very low base, read with precaution

Benefits currently received

All figures are %s

Q. Heres a list of benefits that organizations offer. Which of the following do you currently receive?


63% of respondents have medical insurance for themselves; 58% get a holiday pay, while 47% receive a sick pay. Benefits received from companies vary significantly from country to country. Overall, benefits received in the GCC are higher than those received in Levant and North Africa, such as medical

insurance.


Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia

Medical insurance for self 63 77 64 41 50 42 58 46 41 61 59 60 66 51

Holiday pay 58 67 55 62 60 63 64 48 35 57 49 50 67 55Sick pay 47 48 47 57 52 53 48 46 38 54 46 29 45 40Transportation to/ from office 35 39 38 29 49 36 33 53 24 18 31 20 23 16

Accommodation 35 60 41 28 61 44 51 8 11 7 10 10 17 9Medical insurance for family 30 44 24 18 19 14 36 18 27 36 22 33 42 43

Car allowance 28 47 17 21 29 28 32 12 16 21 26 8 20 13

Flexible working - hours 24 22 23 26 25 18 27 26 24 24 27 15 25 20

Life insurance 19 15 19 20 22 14 20 20 16 13 22 21 26 22Career break/ sabbaticals 19 18 12 15 15 11 17 13 19 28 19 28 38 33

Pension contribution/ social security 17 12 9 11 8 12 19 42 27 32 15 35 46 40

School fees for your children 8 9 9 6 12 3 9 16 5 3 3 9 11 11

Working from home 7 6 7 6 6 5 6 7 3 10 8 6 12 6Gym membership 7 9 7 6 8 6 11 4 3 2 5 6 13 10None of the above 8 4 7 10 6 9 5 8 24 14 12 16 6 10

The most preferred benefits

All figures are %s

Q. Which of the below benefits would you prefer to receive? Please rank them in order of preference.


Accommodation (43%) and medical insurance for both self (38%) and family (38%) are the most preferred benefits. Due to high rental prices, accommodation is more important in GCC (52%) when compared to Levant (25%) and North

Africa (30%)



Accommodation 43 50 55 51 53 44 47 17 44 46 28 23 37 35

Medical insurance for self 38 37 38 31 29 37 31 44 38 35 42 43 45 33

Medical insurance for family 38 41 33 35 30 39 27 44 30 24 44 47 37 31

Flexible working - hours 24 23 23 23 22 24 27 32 23 24 23 26 19 23

Holiday pay 21 23 20 27 26 20 23 15 23 22 20 19 14 22

School fees for your children 20 22 20 22 25 16 21 29 14 30 21 18 13 13

Car allowance 19 20 16 18 18 17 23 14 14 24 22 22 17 27

Transportation to/ from office 19 15 22 25 21 18 19 12 17 24 21 22 21 17

Life insurance 18 17 17 13 23 24 18 23 24 14 10 19 27 24

Pension contribution 18 17 14 15 13 18 19 30 23 35 25 16 28 25

Sick pay 14 11 15 18 12 22 15 9 15 14 11 14 15 17

Career break/ sabbaticals 12 11 12 11 14 10 13 10 16 5 14 11 10 11

Working from home 9 8 9 5 7 6 7 15 14 3 12 11 12 14Gym membership 6 6 4 5 6 6 9 5 5 - 7 8 6 9

Benefits currently received vs. preferred benefits Total market

Q. Heres a list of benefits that organizations offer. Which of the following do you currently receive? / Which of the below benefits would you prefer to receive? Please rank them in order of preference.

Base: Total (5774)

While considered important, only a small proportion receive medical insurance for the family.Pr

efer

red

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fits

Benefits received

Accommodation

Medical insurance for self

Holiday pay

Sick pay

Flexible working hours

Medical insurance for family

Transportation to/ from office

Car allowance

Pension contributionLife insurance

Career break

School fees

Working from home

Gym membership

I feel proud to work for my company

All figures are %s

Q. To what extent do you agree or disagree with the following statements?


Close to one third (31%) feel very proud to work for their company. Respondents from Kuwait and Tunisia feel most proud (38% and 39% respectively).


I am motivated to give my best to my company

All figures are %s



One third (33%) feel very motivated to give their best to their company, with respondents from Kuwait being more motivated (40%) than others.

Employees in GCC (34%) are generally more motivated as compared to Levant (30%) and North Africa (30%).


I enjoy coming to work every day

All figures are %s



30% of respondents really enjoy going to work every day, with respondents in Levant enjoying this to a lesser extent (21%) in comparison to GCC (31%) or North Africa (30%)


Overall performance of the organization

All figures are %s

Q. Do you feel that the overall performance of your organization is ?


Overall, 28% believe that the performance of their organization is improving. Respondents in Lebanon seem somewhat more optimistic, with 37% of them feeling that their organizations performance is

becoming better. On the other hand, 35% of those in Jordan believe the opposite.


I like the way things are done in my company

All figures are %s



Only 19% are very happy with the way things are done in their company; almost 40% strongly disagree with the procedures followed.


My companys environment is a happy and pleasant one

All figures are %s



Over one third (34%) do not believe that their companys environment is happy and pleasant. On a regional level, respondents from North Africa (38%), and especially Morocco (42%), seem less satisfied.


The morale in my company is high

All figures are %s



Only 2 out of 10 strongly agree that the morale in their company is high, while 38% have an opposite opinion. 48% of respondents from Morocco strongly disagree with that.


I have confidence in the decisions made by senior management

All figures are %s



Low levels of trust towards senior management are noticed: 22% have a strong confidence in the decisions made by senior management in their organization while 37% have an opposite opinion.

Respondents from Morocco seem somewhat the most negative at 47%.


I have confidence in the decisions made by my line manager

All figures are %s



Interestingly, respondents have generally more confidence in the decisions made by their line managers than those made by senior management in their organization.


I would recommend my company as a good place to work

All figures are %s



Close to one fourth (37%) would not recommend their company as a good place to work Respondents from Jordan (42%) and Morocco (47%) seem somewhat more negative than others.


I see myself working for my company for the foreseeable future

All figures are %s



43% of respondents do not see themselves working for the same employer for the next two years. A higher proportion of employees in Levant (48%), and especially in Lebanon (50%), are likely to seek another job

in the foreseeable future as compared to GCC (43%) and North Africa (43%).


I believe I could easily find a similar job in another company

All figures are %s



48% of respondents strongly believe that they could easily find a similar job. On a regional level, this belief is stronger in GCC (53%) compared to Levant (37%) and North Africa (41%) On a country level, respondents from Qatar (62%) and Tunisia (58%) seem more optimistic.



Stay at my current company 10 10 9 13 10 7 9 15 8 6 9 12 9 4

Not actively looking for another job but would consider a job offer if it came my way

27 30 25 23 25 27 28 28 27 30 25 29 24 26

Actively trying to move to another organization

61 57 63 61 61 64 58 55 62 62 63 57 63 69

Take a career break 2 2 2 2 3 2 3 - 3 1 2 2 2 -Retire/ leave the workforce 1 1 1 1 1 - 2 2 - - - 2 2 1

Career options in the next 12 months

All figures are %s



61% are actively trying to move to another organization, while 27% would consider a job offer if it came their way. Only 10% of the respondents see themselves working at their current company in the next 12 months

Raise in the last 12 months

Career options in the next 12 months

Reasons for leaving an organization

All figures are %s

Q. Here are a number of statements which could be used to describe reasons for leaving an organization. Please indicate which if any would apply to you.


Low base salary (66%) followed by a lack of career growth opportunities (62%) are the main reasons for quitting. Low base salary as a reason for quitting is higher in Algeria (77%), while lack of career growth opportunities is higher in

Lebanon (74%).



Low base salary 66 67 64 57 67 63 65 67 70 65 64 72 77 70Lack of career growth opportunities 62 62 64 55 63 69 60 74 65 64 63 46 55 65

Lack of performance-related pay 47 50 41 43 43 50 39 45 57 54 51 40 51 47

Lack of training opportunities 45 49 40 40 44 47 50 47 35 44 46 36 48 48

Leadership/ top management 38 37 40 34 35 42 39 34 35 42 40 24 31 34

The culture of the company 35 37 36 28 39 33 35 29 30 30 37 31 35 29

Benefits 34 35 38 29 40 35 34 38 35 30 31 28 33 28Line management 33 34 33 32 33 37 32 30 30 39 34 25 26 31

Lack of job security 29 32 33 33 35 37 30 29 24 30 23 19 20 19

Working hours 29 32 32 26 33 31 30 31 16 28 23 37 23 25

Empowerment/ ability to make decisions 28 26 28 28 29 32 31 37 35 28 28 24 26 34

Number of days off 20 21 22 16 23 20 20 24 22 23 17 20 19 19The companys reputation 18 20 17 19 20 14 13 16 19 14 18 19 20 16

Convenience of work location 17 17 18 14 19 12 11 21 11 17 18 16 21 20

Evaluation of General Working Conditions

Section 3

Summary

Only 15% believe that their company shows an interest in the wellbeing of its employees, with respondents from North Africa, and especially from Morocco (10%), believing that to a lesser extent.

Just over one third claim that they have a good work-life balance, while one fourth believe the opposite. A higher proportion of respondents from UAE (32%) are less happy with the working hours. One out of four respondents are satisfied with their current level of security, with employees in Algeria

being somewhat more satisfied (34%). Close to one third are satisfied with the level of autonomy they have in their job. Respondents from North Africa feel more autonomous (30%) as compared to employees in GCC (26%)

and Levant (24%) Regionally, around 40% do not believe that their line manager is good at managing people. Respondents from Morocco seem slightly less happy with the managerial skills of their line manager.

Summary

Over 30% claim that they have an interesting job, with respondents from Qatar (43%) and Tunisia (44%) believing that to a greater extent.

On the other hand, respondents from Levant find their work somewhat less interesting. Almost 1 out of 2 claim that there is a mutual respect within their team. This belief is less strong in GCC

(42%), especially in the UAE (35%) and Bahrain (37%). Over 40% strongly believe that their pay is not fair compared to similar jobs in other companies.

Employees in Morocco (52%) and Algeria (55%) claim that to a greater extent. The perception of receiving a fair salary compared to similar jobs in the same company is low across all

countries. A higher percentage of employees in Bahrain (46%) and Morocco (52%) consider their pay to be unfair.

My company is generally interested in the wellbeing of its employees

All figures are %s



Only 15% believe that their company shows a strong interest in the wellbeing of its employees. Respondents from North Africa, and especially from Morocco (10%), believe that to a lesser extent.


I have the right balance between my work and home lives

All figures are %s



Just over one third claim that they have a good work-life balance; one fourth believe the opposite. A higher proportion of respondents from the UAE (32%) are less happy with their working hours.


I am satisfied with my current level of job security

All figures are %s



One out of four (25%) respondents are satisfied with their current level of security, with employees in Algeria being somewhat more satisfied (34%).


I am satisfied with the level of autonomy I have in my job

All figures are %s



27% are extremely satisfied with the level of autonomy they have in their job. Respondents from North Africa feel more autonomous (30%), as compared to those in the GCC (26%) and

Levant (24%).


My line manager is good at managing people

All figures are %s



Almost 40% do not believe that their line manager is good at managing people. Respondents from Morocco (44%) seem slightly less happy with the managerial skills of their line manager.


I have an interesting work

All figures are %s



Over 30% claim that they have an interesting job, with respondents from Qatar (43%) and Tunisia (44%) believing that to a greater extent.

On the other hand, respondents from Levant find their work somewhat less interesting (34%).


There is a strong mutual respect within my team

All figures are %s



Almost 1 out of 2 of respondents (45%) claim that there is a mutual respect within their team. This belief is weaker in the GCC (42%) especially in the UAE (35%) and Bahrain (37%).


My pay is fair compared to others in similar jobs in other companies

All figures are %s



More than 40% strongly believe that their pay is not fair compared to similar jobs in other companies. Employees in Morocco (52%) and Algeria (55%) expressed their dissatisfaction to a greater extent.


My pay is fair compared to others in similar jobs in my company

All figures are %s



The perception of receiving a fair salary compared to similar jobs in the same company is low across all countries. More respondents in Bahrain (46%), Algeria (47%) and Morocco (52%) consider their pay to be unfair.


Evaluation of Training and Development Opportunities

Section 4

Summary

Close to one fourth of respondents strongly believe that they use their skills and knowledge to their full potential.

On the other hand, only two out of ten seem happy with the training opportunities that exist in their companies.

Respondents from Kuwait seem somewhat happier with the training opportunities they are offered than others.

Overall, 38% claim that they use their skills and knowledge to their full potential a feeling that is higher in the GCC and especially in Kuwait (46%), Qatar (47%) and Bahrain (49%).

Approximately one out of four believe that they have a clear career path, while 41% claim the opposite. A higher proportion of respondents from North Africa (29%) have a clear career path, in comparison to

respondents from GCC (22%) and from Levant (21%). At a country level, respondents of Lebanon and Bahrain believe to have a clear career path to a lesser

extent (14% and 17% respectively) Approximately half of respondents think that the trainings provided are not designed in a way that

would help them grow professionally. Respondents in Levant feel this to a greater extent (52%) than those in the GCC (47%) or North Africa (48%).

Evaluation of training and development opportunities

All figures are %s





I feel that I use my skills and knowledge to my full potential

38 39 40 46 47 49 40 28 27 33 33 38 37 34

I have a clear career path within my company

24 23 21 29 23 17 23 14 27 25 26 32 35 27

The training here is designed to help me develop my career

21 19 23 27 24 20 21 14 11 20 17 28 27 27

I am happy with the training opportunities in my company

19 18 20 25 19 20 20 16 14 18 17 21 21 22

Close to one fourth (38%) of respondents strongly believe that they use their skills and knowledge to their full potential. However, only 2 out of 10 seem happy with the training opportunities that exist in their companies.

T3B (8+9+10)

I feel that I use my skills and knowledge to my full potential

All figures are %s



Overall, 38% claim that they use their skills and knowledge to their full potential, a feeling that is higher in the GCC and especially in Kuwait (46%), Qatar (47%) and Bahrain (49%).


I have a clear career path within my company

All figures are %s



Approximately one out of four strongly agree that they have a clear career path, while 41% claim the opposite. A higher proportion of respondents from North Africa (29%) have a clear career path, in comparison to respondents

from the GCC (22%) and Levant (21%) At a country level, respondents in Lebanon and Bahrain believe that to a lesser extent (14% and 17% respectively)


The training here is designed to help me develop my career

All figures are %s



Approximately half of respondents think that the trainings are not designed in a way that would help them grow. Respondents in Levant feel this to a greater extent (52%) as compared to GCC (47%) and North Africa (48%)


I am happy with the training opportunities in my company

All figures are %s



Approximately half of respondents are not happy with the training opportunities provided by their companies. Respondents from Kuwait seem somewhat happier with the training opportunities they are offered, at 25%.


Important Factors in a JobSection 5

Summary

Salary is one of the most important factors in a job. However, attributes related to personal growth and achievement are also considered as important.

The great majority of respondents (85%), believe that working in a company that encourages learning and personal growth is very important. Those from Tunisia believe this to a greater extent (92%).

Overall, pay is important for 83% of the respondents. On a regional level, no difference is observed (GCC: 83%, Levant: 82%, North Africa: 83%). On a country level, the salary seems to be somewhat more significant for employees in Jordan and

Tunisia. Team spirit is important for 82% of respondents, and it is slightly more significant in North Africa

(84%) than GCC (81%) or Levant (81%). 80% claim that doing what they love is very important. Respondents from GCC believe that to a

lesser extent (77%) as compared to respondents from Levant (85%) or North Africa (85%).

Summary

For 80% of respondents, exercising their creativity is very important. This is somewhat less important in the GCC (78%) as compared to Levant (81%) or North Africa (84%).

75% claim that working in a flexible environment is important. A higher proportion of respondents from North Africa (79%) especially from Egypt (81%) and Morocco (81%) consider flexibility important.

Over 70% believe that contributing to the community is a matter of great importance, belief which is stronger in North Africa (77%) especially in Algeria (82%) and in Tunisia (81%).

Approximately 70% claim that prestige and social status is an important factor. A higher percentage of respondents from Egypt (79%) claim that.

Building a personal brand is important to 64% of the respondents.

Importance of attributes in a job Salary is one of the most important factors in a job. However, attributes related to personal growth and

achievement are also considered as important.

All figures are %s

Q. To what extent do you agree or disagree with the following statements?Base: Total (5774), KSA (1468), UAE (1298), Kuwait (208), Qatar (329), Bahrain (147), Oman (151), Lebanon (169), Syria (37), Jordan (261), Egypt (1091), Morocco (189), Algeria (333), Tunisia (93)


T3B (8+9+10) Total Saudi Arabia UAE Kuwait Qatar Bahrain Oman Lebanon Syria Jordan Egypt Morocco Algeria Tunisia

Learning and personal growth 85 84 84 83 84 88 87 83 78 88 88 85 84 92

The sense of achievement 84 83 82 80 78 84 85 84 81 88 88 86 84 84

The pay 83 84 83 80 81 83 77 78 73 87 84 79 78 86

The team spirit 82 81 81 78 80 81 85 82 76 81 85 82 83 85

Doing what I love 80 79 76 79 73 80 76 79 89 89 86 85 83 85

Exercising my creativity 80 80 77 76 74 73 79 76 78 85 85 81 80 89

The flexibility 75 75 71 71 76 76 72 67 70 75 81 81 71 73Contributing to the community 72 71 70 70 64 71 68 65 70 74 76 78 82 81

Prestige and social status 68 69 65 67 63 69 60 49 81 70 79 63 67 68

Building a personal brand 64 65 63 61 64 69 71 58 49 70 66 58 56 67

Importance of attributes in a job - Learning and personal growth

All figures are %s

Q. How important to you is each of the below statements in a job?


The vast majority of respondents (85%) believe that working in a company that encourages learning and personal growth is very important.

Those from Tunisia believe this to a greater extent (92%).


Importance of attributes in a job - Sense of achievement

All figures are %s



The sense of achievement is very important for 84% of respondents. This feeling is somewhat less significant for employees in GCC (82%) as compared to employees in Levant (86%)

and North Africa (87%)


Importance of attributes in a job - Pay

All figures are %s



At overall level, the pay is important for 83% of the respondents. While at regional level no difference is observed (GCC: 83%, Levant: 82%, North Africa: 83%), at a country

level pay seems to be somewhat more significant for employees in Jordan (87%) and Tunisia (86%).


Importance of attributes in a job - Team spirit

All figures are %s



Team spirit is important for 82% of respondents, and it is somewhat more significant in North Africa (84%) as compared to GCC (81%) and Levant (81%).


Importance of attributes in a job - Doing what I love

All figures are %s



80% claim that doing what they love is a matter of great importance. Respondents from GCC believe that to a lesser extent (77%) as compared to respondents from Levant (85%)

and North Africa (85%).


Importance of attributes in a job - Exercising my creativity

All figures are %s



For 80% of respondents, exercising their creativity is very important, factor which is somewhat less significant for respondents in the GCC (78%) when compared to those in Levant (81%) and North Africa (84%).


Importance of attributes in a job - Flexibility

All figures are %s



75% claim that working in a flexible environment is important. A higher proportion of respondents from North Africa (79%), and especially from Egypt and Morocco (both at 81%),

consider flexibility important.


Importance of attributes in a job - Contributing to the community

All figures are %s



Over 70% believe that contributing to the community is a matter of great importance, a belief that is stronger in North Africa (77%), and especially in Algeria (82%) and Tunisia (81%).


Importance of attributes in a job - Prestige and social status

All figures are %s



Almost 70% claim that prestige and social status is an important factor in a job. A higher percentage of respondents from Egypt (79%) claim the same.


Importance of attributes in a job - Building a personal brand

All figures are %s



Building a personal brand is important to 64% of the respondents. While no difference is observed at regional level, at country level it is somewhat more important to employees

in Oman (71%), Jordan (70%) and Bahrain (69%).


DemographicsSection 6

Respondent Profile 1/2 Personal

Base: Total (5,774)

All figures are %s

AgeBelow 30 39%30-39 40%40+ 21%

Marital StatusSingle 41%Married 58%Separated/ divorced 3%

RegionGCC 62%Levant 8%North Africa 30%

GenderMale 82%Female 18%

Respondent Profile 2/2 Professional

All figures are %s

Base: Total (5,774)

Less than a year 71 to 4 years 275 to 8 years 24

9 to 14 years 2215+ years 20

Length of employment

1 employer 202 employers 223 employers 224 employers 14

4+ employers 22

Number of different employers

Supervisor/Team Leader 14

Junior executive/ Non-managerial role 13

Administrator 11

Manager/Senior Manager 8

Technician/Tech Specialist 8

Director/Department Head 7

Professional Specialist like medical, educator, etc. 6

Assistant Director/Assistant Manager 5

Account Manager/Account Director 4

General Manager 2

Product Manager 2

President/CEO/COO 1

CFO/Controller/Treasurer 1

Executive Vice President/Senior Vice President 1

Vice President/Assistant VP/Principal 1

Trade Specialist 1

Other 15

Current designation

Thank you

Bayt Job Satisfaction Report 04 2015 (1)

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