Bay Area NET Guard

Working Group Agenda – July 27

Briefing on FEMA National NET Guard

Workshop

Needs assessment and prioritization survey

Discussion of next steps:

– Facilitator/scheduler volunteer

– Timing of next conference call

Preliminary Needs Assessment

Building NET Guard in Silicon Valley:– Kick-off meeting at Intel HQ with 40 attendees on April 19th

– Joint program of InfraGard SF Bay chapter and Calif. Resiliency Alliance

– Discuss scope

OES/Government Responder (OES, Police, Fire, Health etc.)

Non-Profit Response and Service Organizations (VOAD, ARC, Faith-based)

Citizen and Community (Faith-based, CERT. Social Networks)

Temporary establishment of wireless network

Shelter needs for clients – information kiosks: power and Internet for social networking access

Internet cafés to begin recovery (banking, power, services, etc.)

Mobile communications for EOCs

Cell phone access (hardware and service)

Establish a POD to provide communications, equipment and training. Integrate CERT teams region-wide

Damage assessment Surge capacity for 211, including website, servers and call centers

Support for those without resources and knowledge to access communications

Training and exercises, including support for special events

Family reunification (Google has lead) Communications for special needs population

Publicize available communications that work

Community voice mail boxes Need to consider low-tech data availability

Geo coding capability Pre-disaster public info and training on capabilities

Reliance on cell phones to retrieve contact information, even when towers are down

Laptop/help desk support In Calif., 109 tribal governments, many remote, will need communications

Pet sheltering and support

Survey

Purpose: Assess local government, non-profit and service organizations and citizen community group communication and IT needs during a disaster, identify gaps and determine how a NET Guard team could fill priority requirements.

Population To Be Surveyed: – Local Governments:

• Emergency Manager• Leads for each ESF, particularly #6, Mass Care• Leads for mission areas, particularly areas serving the public, e.g. shelters,

evacuation, public communication/alerts and warnings, recovery areas• Leads for ITC response and recovery• NIMS/EOC leads from past disasters• Human Services Department leads for populations that may need targeted

communications

Survey (con’t.)

– Non-Profit and Service Organizations:• SF CARD, East Bay CARD, CADRE, THRIVE and other State, Regional,

Community Voluntary Organizations Active in Disasters (American Red Cross, Salvation Army, Food Banks)

• Organizations coordinating donations and support for other service organizations (United Way, Community Foundations)

• Organizations that provide essential services but are not response organizations, e.g. Meals on Wheels, organizations managing homeless or transitional shelters, organizations providing volunteer services to seniors, persons with disabilities, mental health providers

– Citizen Community Groups:• Neighborhood Associations/Homeowner Associations• Interfaith Councils and individual faith organizations• Neighborhood based volunteer teams affiliated with local government like

CERT, Neighborhood Watch, et.

– Other:• Critical Infrastructure (businesses, utilities, other)• Small Businesses

Survey (con’t)

Options for Conducting the Survey:– Research Existing Data (e.g. Disaster After-Action Reports, etc.)– Focus Group Interview (umbrella organizations, key leaders, etc.)– Key Informant Interview (in-person, phone or virtual)– Survey Tool (e.g. Survey Monkey)

Survey Instrument:– Questionnaire (Sample question examples available download and

refinement by sector leaders)– Interview Facilitator’s Guide (Introduction of NET Guard,

recommendations on data collection, etc.) Data Collection and Analysis:

– Organizational Information (e.g. Contact Information, Geographic Area Served, Targeted Population, Program Focus and Service Capacity)

– Resource Inventory of Existing ITC Capabilities– Gap Analysis of Met and Un-Met Needs

Application of Results to NET Guard Design

Next Steps

Phases:– Phase 1: Needs Assessment Survey and

Prioritization– Phase 2: Identify Local Resources and Recruit

Volunteers– Phase 3: Deployment Protocols

Volunteer for Working Group Facilitator or Chair– Schedule conference calls-webinars

Next Conference Call