8/4/2019 BatesCV

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Jeremy.Bates@gmail.comB.A. University of Maryland, 2002 301-678-3467

SaaS Professional Services Consultant: HyperOffice, Rockville, MD (2010-2011)- Developed light CRM application integrating HOs email & projects/tasks modules with standalone HyperBase database

product; championed use of this CRM and other HO products internally (encouraged company to eat its own dog food)- Built intranet and extranet sites for clients, cloning the look & feel of their public-facing sites- Planned & managed implementations and deployments for new accounts; migrated clients from Exchange to HyperOffice (HO)- Documented specs & simplified instructions for Mobile Sync and WYSIWYG Site Publisher products- Replicated bugs reported by clients; logged bugs in JIRA bug tracker; kept clients abreast of bug-fix roadmap

- Trained end-users & product resellers

Technical Support Specialist: Blurb, Inc., SF, CA (2006-2009)- Troubleshot print-on-demand and color management workflows for authors & photographers- Isolated/replicated BookSmart software & Blurb website bugs; translated customer complaints into engineer-ready reports- Continually documented & trained support team on OS, Java & networking issues relevant to the BookSmart layout application- Tracked issue statuses in Bugzilla between software & website releases; verified fixes & updated affected customers- Wrote & revised boilerplate standard text in Right Now CRM for support team (which grew from 2 people to 12 over my tenure)- Moderated community forms and updated FAQs with latest known issues and workarounds

Publisher, Designer, Editor-in-Chief:Haight Ashbury Beat newspaper,SF, CA (2005-2010)

- Managed team of writers, editors, photographers and distributors to produce independent, monthly neighborhood newspaper- Laid-out print editions (InDesign); optimized photos for print or web (Photoshop); wrote lead stories and headlines- Designed and administrated website (custom Wordpress content management system installation)- Represented paper in community; sold ads; attended merchant forums & City Hall meetings pertaining to the Haight

Associate Editor, Reporter, Photographer: Piedmont Post,Piedmont, CA (2004-2006)- Wrote average of seven stories/week on deadline (city council, planning, police, fire, schools, parks, features & sports beats)- Edited staff writers pieces per Chicago Manual of Style- Covered Oakland Athletics & San Francisco Giants with full press box and clubhouse credentials; wrote weekly columns

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Objective: To bring my front-end web developer skills to a high-energy firm in DC