Batch X – FPO OnTrac Phase 2 - Executive Report. Batch Details 15 Participants100% of Total Action...
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Transcript of Batch X – FPO OnTrac Phase 2 - Executive Report. Batch Details 15 Participants100% of Total Action...
Batch Details
15 Participants 100% of Total Action items Implemented
31 SLA’s committed to Improve in Phase 2
Batch – XBatch – X
100% of Total Project
submissions completed
31 SLA’s show
Improvement
Agenda
1. OnTrac Certification process 1. OnTrac Certification process
2. Batch Details 2. Batch Details
3. Highlights3. Highlights
4. SLA Commitments 4. SLA Commitments
5. SLA Status 5. SLA Status
1. OnTrac Certification process 1. OnTrac Certification process
2. Batch Details 2. Batch Details
3. Highlights3. Highlights
1. OnTrac Certification process 1. OnTrac Certification process
2. Batch Details 2. Batch Details
4. SLA Commitments 4. SLA Commitments
3. Highlights3. Highlights
1. OnTrac Certification process 1. OnTrac Certification process
2. Batch Details 2. Batch Details
5. Assignment Completion 5. Assignment Completion
4. Frequency Distribution of improvement4. Frequency Distribution of improvement
3. Performance Snapshop3. Performance Snapshop
1. OnTrac Certification process 1. OnTrac Certification process
2. Batch Details 2. Batch Details
6. Individual Performance Data 6. Individual Performance Data
OnTrac Certification Process
Phase 1Phase 1 Phase 2Phase 2 Phase 3Phase 3
1. Attend 5 day OnTrac Class Room Session
2. Commit 2 SLA’s to improve – Post Manager sign off
3. Written test– 60% weight age – OnTrac Certification
1. Implement 58 Action Items in 8 weeks
2. Update OnTrac weekly on Committed SLA status
3. Manager –To sign off Phase 2
1. Submit Project Book – Proof for 42 activities
2. Prepare Phase 3 Power point template - OnTrac
3. Present - 40% weight age – OnTrac Certification
Performance Snapshot
Improvements in SLA’s
Average improvement
of 93% in SLAs
Mehmood & Tanuja have the highest average improvement in
all their committed SLA’s
– 100%
100% of participants have improved on the
committed SLA’s.
Frequency Distribution
0% to 2%2 SLA’s
>2% to 5% 2 SLA’s
>5% to 20%5 SLA’s
>20% to 50%5 SLA’s >50% to 100%
16 SLA’s
Frequency Distribution of %age Improvement
This includes the SLA’s of Mehmood, John, Tanuja, Shaikh, Alpesh, Itihas, Damodar,Shailesh R, Arvind, Doshi,Jigar, Dinesh,Ganesh,Janak,ShaileshP whose metrics are quantifiable.
This includes the SLA’s of Mehmood, John, Tanuja, Shaikh, Alpesh, Itihas, Damodar,Shailesh R, Arvind, Doshi,Jigar, Dinesh,Ganesh,Janak,ShaileshP whose metrics are quantifiable.
Assignment Completion Rate
Participants Managers Action Items Implemented
Documents Submitted
1. Mehmood2. John 3. Tanuja4. Shaikh5. Alpesh6. Itihas7. Damodar8. Shailesh R9. Jigar10. Dinesh11. Arvind12. Doshi 13. Ganesh14. Janak15. Shailesh P
1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%
1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%
1. 100%2. 100%3. 100%4. 100%5. 100%6. 100%7. 100%8. 100%9. 100%10. 100%11. 100%12. 100%13. 100%14. 100%15. 100%
1. Mansi 2. Purnima3. Purnima4. Kamal5. Kamal6. Purnima7. Hemal8. Kamal9. Mahesh10. Alok11. Mahesh12. Hemal13. Hemal14. Chandrashekar15. Kamal
Tanuja Subhash
End of Phase1 End of Phase 2
SLA 1
Improving the productivity by training & mentoring Darshan Pawar-9
30 units
Training & Mentoring Ashsih Bharsar for improving producitivity-15
31 units
SLA 2Productivity- 144 units
300 units
Shaikh Nadeem
End of Phase 1
End of Phase 2
SLA 1
Processing time- High (89.45 hrs)
Processing time has been reduced by 3.41%
SLA 2
Quality- Low (5.7)
5.92
Individual Performance Data
Alpesh H Bhundiya
End of Phase 1End of Phase
2
SLA 1
Turn around time- 6 days
2 days
SLA 2
Errors- 120 31
Itihas Parab
End of Phase 1End of Phase
2
SLA 1
Bank Recs on Q-Rec Software- 30
53.5
SLA 2
Getting Bank RecStaff trained & comfortable on Q-Rec- 5
15
Individual Performance Data
Damodar Raju
ShettyEnd of Phase 1
End of Phase 2
SLA 1
Process Efficiency (Process time)- 8 hrs
6.30 hrs
SLA 2
Process Quality- 5.7 to 5.9
5.91
Shailesh S Rane
End of Phase 1
End of Phase 2
SLA 1
Processing time for FS-120 hrs 30 mins
75:05
SLA 2
Errors-14 6
Individual Performance Data
Arvind Nandwana
End of Phase 1End of Phase
2
SLA 1
Reduction of Cycle time- 5mins
4.90 mins
SLA 2
Standardization of Tools for AP Process-Manual, Onbase, OLRP
Manual
Doshi Nehal
End of Phase 1End of Phase
2
SLA 1
AHT- 240 Seconds 180 Seconds
SLA 2
Process Knowledge- 60%
66%
Individual Performance Data
Jigar Pujara
End of Phase 1End of
Phase 2
SLA 1
Reduction of error % in AP- 97%
99.01%
SLA 2
Manage the current volume with 13 people-17 & Increase in productivity per processor per month-1600
14 members & 1948.
Dinesh Ramachandra End of
Phase 1End of Phase
2
SLA 1
AHT - 225 Seconds
195 Seconds
SLA 2
Quality (Grading)- 5/6
5.50/6
Individual Performance Data
Ganesh Chavan
End of Phase 1
End of Phase 2
SLA 1
Process Quality (Audit)- 85%
98.96%
SLA 2
System,speed & availability-half hour
Reduced by 16%
Janak Pandya
End of Phase 1 End of Phase 2
SLA 1
DAV Process client Management- 3 clients
5 clients
SLA 2
Training- Once in a month
Thrice in month
Individual Performance Data
Shailesh Patel
End of Phase 1 End of Phase 2
SLA 1
AHT - 350 Seconds AHT - 240 Seconds
SLA 2
Quality - 79% 85%
Individual Performance Data
Individual Performance Data
Mehmood Khan
End of Phase 1End of
Phase 2
SLA 1
Calculation of Resource requirement-nil
Able to calculate precisely for all his clients
SLA 2
a) Cross Training-2 members trained
b) Efficiency Improvement-3 member
20
John CorreaEnd of Phase
1End of
Phase 2
SLA 1
AHT - 245 Seconds
179 Seconds
SLA 2
Quality - 82% 85%