Basics of Communication by Purnima Saini
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Transcript of Basics of Communication by Purnima Saini
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Communication
By : Purnima
Saini
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Definition
Types of Communication
Communication Flow
Communication process
Communication Noise
Barrier to Communication
Overcoming Barriers of Communication
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INDEX
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Definition
Exchange of information & ideas
• It Is the mutual exchange of understanding , originating with the receiver.
Two way process of reaching mutual understanding in which participants not only exchange information but also create and share information.
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TyPes oF CommuniCation
Non- Verbal Communicati
on
Oral Communication
Written Communicati
on
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Communication Flow
Downward
Upward
Lateral Diagonal
Flows in five direction
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Communication Process
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Communication Noise
Environmental Noise:
Physiological-
Impairment Noise:
Semantic
Noise:Organizational Noise:
Cultural
Noise:
Psychological Noise:
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Communication Noise
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Barrier to Communication
Language - The communication message might not use vocabulary that is understood by the receiver – e.g. too much use of technical or financial jargon
Noise - Various things stop a message from getting through or being heard – e.g. poor connection, background noise, distractions, too many people speaking
Overload - Too much information can cause problems e.g. slow down decision making
Emotion - The relationship between the sender and receiver of communication might adversely affect the message – which could be ignored or misinterpreted
Gaps - Too many intermediaries (e.g. too many layers in hierarchy through which message has to be passed) might prevent or distort the message
Inconsistency - If people receive conflicting or inconsistent messages, then they may ignore or block them
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Ways to overcome Communication
Barrier !
•Eliminating differences in perception•Use of Simple Language•Reduction and elimination of noise
levels•Active Listening•Emotional State•Avoid Information Overload•Give Constructive Feedback•Proper Media Selection•Flexibility in meeting targets
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7c’ of Communication
7-C
Completeness
Conciseness
Consideration
ClarityConcreteness
Courtesy
Correctness
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Thank you