Basic Things to Remember Updated 27th June 2013
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Transcript of Basic Things to Remember Updated 27th June 2013
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Basic Things to
Remember
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To learn different types of Advance Booking
To learn and differentiate between Advance
Ticketing & Current Ticketing
To understand the concept of Bus Layoutsand Gender Allocation
To learn about Luggage Limit &
Luggage Compensation
To learn about Prohibited Items & Conditions
To learn about Compensation Policies in case of
unprecedented events
Learning Objectives
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Advance Booking
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Telephone Advance Booking
4 tickets can be booked on a single call
Advance Booking Walk In Customer
Two advance tickets can be booked
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Advance Ticketing
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Advance Ticketing
Advance ticket can be issued for the period
of 4 days before departure
Advance Tickets are refunded only if for any
reason the departure of bus is terminated.
After departure of bus advance ticket will
not be refunded.
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Current Ticketing
Half an hour
before the departure ofbus.
Tickets on chance
15 Minutes before Departure
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Cancellation
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Cancellation / Refund of Ticketing
A purchased ticket can be refunded with 30
% cancellation charges in case of cancellation
till minimum 30 minutes before departure
time.
The dropped passenger(s) shall report to the
Terminal Manager (ATM / J.E. Terminal) toget accommodated in the next bus subject to
the accessibility of seat(s).
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Things to Remember
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Female passengers will be accommodated
with female passengers
Gender Allocation
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Prohibited Items
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Drunk Passengers are not Allowed
Smoking is Strictly Prohibited
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Seating Plan
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For RoadHostess Only
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Seat #2 ForRoad Hostess
Only
Seat #1 For
FemalePassenger
Only
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Luggage Limit
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Luggage Compensation
If luggage misplaced from the compartment
(other than the hand luggage)
Passenger would be compensated in terms of
weight
Rs.100/- per Kg except food
Rs.20/- per Kg for food items
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Sr.#
SITUATION
COMPENSATION
1
If the vehicle breaks down and it is repaired / replaced
and waiting time at Breakdown place is up to 1- hour.
NIL
2 If the vehicle breaks down and it is repaired / replaced
and waiting time at Breakdown place is more than 1- hour.
50%
3 If the tyre of vehicle punctures / burst and the waiting
time at breakdown place is more than 01:30 hrs.
25%
4
In case the air conditioner of the bus fails and the bus
covers half of the journey or 2:30 hrs in the same state(which ever is lesser even if no delay in arrival)
50%
5 If a Super Luxury bus breaks down during journey and a
luxury bus is provided as replacement and waiting time at
breakdown place is up to 1 hour.
Difference of fare
between Super
Luxury and LuxuryBus.
6
If a Super Luxury bus breaks down during journey and a
luxury bus is provided as replacement and waiting time at
breakdown place is more than1 hour.
50% refund
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To learn different types of Advance Booking
To learn and differentiate between Advance
Ticketing & Current Ticketing
To understand the concept of Bus Layoutsand Gender Allocation
To learn about Luggage Limit &
Luggage Compensation
To learn about Prohibited Items & Conditions
To learn about Compensation Policies in case of
unprecedented events
Re-visiting our Learning Objectives
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Thank You,
CS Training & Development