Barry V Stonham Barry V Stonham OBE FIHOBE FIHOperations Director - Wyboston LakesOperations Director - Wyboston Lakes

A1

Robinson Executive Centre (120 rooms)

The Waterfront Centre & Hotel

*** (103 rooms)

The Willows Centre

(183 rooms)

Serviced

Offices

The Wyboston Lakes definition of World Class Customer Care: ALWAYS . . .

Completely fulfilling our customers’ needsProviding warm and friendly hospitalityDemonstrating our personal care and

attention

More hotel guestsMore hotel guests More serviced More serviced offices offices

(National companies (National companies as well as local)as well as local)

More weddings More weddings (including civil (including civil ceremonies)ceremonies)

More social eventsMore social events(Tribute bands, comedy (Tribute bands, comedy

nights, banqueting) nights, banqueting)

Extended public Extended public dining area dining area

(at expense of delegate dining)(at expense of delegate dining)

• Focus more on hospitality and customer service, less on business structure• Assessors stay overnight• Assessors talk to customers• Opportunity to see and discuss draft of assessment report before final version or• Opportunity to discuss report without additional charge

AnyAny