Barrister Global Services

Network, Inc.

Your Partner in the MPS Space

Who We Are

1. Premier provider of multi-vendor services,

delivering superior resolution to client/server

hardware challenges

2. Serve commercial and consumer markets,

including home-based employees

3. Founded in 1972

4. Acquired Advantage Innovation in July 2002

5. Acquired TechSolve in January 2004

6. Headquartered in Hammond, La.

WBENC Certified

North American Service Coverage

Coverage that is second to none!

We serve every zip code in the US along with every province in Canada the

territory of Puerto Rico

During the past year, we served more than 19,200 unique locations

Vast Network of Technicians

1. Manage over 15,000 certified technicians through advanced web-based systems

2. A+, warranty-authorized, MCSE and CNE certified

3. Accurately qualify technicians by: Geographic coverage (zip/postal code)

Certifications

Product expertise

Availability

4. Field technicians backed by centralized and certified Technical Support team

Broad Range of Equipment

Retail SystemsPOS terminals

Flat screens/monitors

Scanners

Signature capture and verification devices

Printers – thermal, receipt

In-store processors

Kiosks

In-Home Systems Home PCs and peripherals

Notebook PCs and peripherals

Residential gateways

Home networking hardware

Other Industry SystemsDigital photo capture and storage systems

Retail banking document printing systems

Financial services automated voice recording

General SystemsDesktop/Notebook PCs and Peripherals

Multi-Media PCs and Peripherals

Servers and peripherals

Data storage systems

Desktop printers

Network-enabled and high-volume printers

Network appliances

Hubs, switches and routers

Windows NT and NetWare operating systems

Exceptional Multi-Vendor Management

1. Warranty-authorized service provider for the top 4 printer OEM’s

2. Non-warranty service provider for products of over 200

manufacturers

Service Coordination

1. Total Call Ownership – from call receipt to call

closure

2. Experienced Customer Care Agents and Customer

Relationship Managers

3. Expert technical support

4. Multiple channels for call entry

Single 800 number – accessible 24/7, 365 days

CustWA – Web interface tool

EDI

Web Services ManagerSM

1. Real-time management of service requests via the

Web

Anytime access – 24/7, 365 days

View of “live” status, with optional details

Online service histories

Online trend and usage reports

Electronic input of service requests

2. Benefits to your business

Easily manage service requests across end users

Increase productivity

Improve SLA performance and reconciliation

Web Services Manager Login Page

Web Services Manager

Web Services Manager Screen Shot

Break/Fix Maintenance Services

1. Premium on-site services that deliver predictable

and fast resolution, while reducing service costs

Warranty and non-warranty equipment

Line item and per seat basis

2. Flexible service levels for mission-critical and

non-critical equipment

Same and next business day (NBD) resolution

24/7 coverage

3. Time and Material

4. Convenient single contract

Technology Deployment Projects

1. Cost-effective project services, managed from start to finish

2. Ideal for customer-specific requirements such as:

Complex equipment installations

Office relocations

Inventory site surveys and asset tagging

Moves, adds and changes

3. Project events tracked in real-time via the Web

Services Manager SM

HP Advantage

1. Current GSEM integration

Quick opportunity start

Seamless information flow

2. ASL Provider

1 of 5 companies approved to provide support

for HP TS group.

3. Approved HP Reseller

Able to sell HP products, including toner

Have utilized “Big Deal Pricing” to win other

opportunities with HP.

MPS Specialties

1. Full Toner Capabilities

Access to all leading toner brands throughout

the US.

Can be OEM or recycled.

2. Hardware Resale

Can resell hardware of multiple manufacturers,

including Xerox, Dell, Lexmark, and Canon.

3. Pricing Solutions

Per Unit

Per Click (Cost per Page)

Per Toner Cartridge

Service Stats

1. SLA Attainment

Includes all response levels – Next business

Day response to Same Day Repair.

97.7% attainment average over last 6 months.

2. Time to Complete

Key metric that measures speed to resolve.

Industry standard is 1.57

Attained 1.24 over last 6 months

3. Customer Satisfaction

Most important metric

Measured on 1 – 5 scale

Attained 4.89 on all service over last 6 months

SLA Attainment Percentage

96.77%97.62% 98.31% 97.76% 97.62% 97.23%

98.56%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

105.00%

1/1/2009 2/1/2009 3/1/2009 4/1/2009 5/1/2009 6/1/2009 7/1/2009

SLA Percentage

Includes all response levels – Next Business Day response

to Same Day Repair

97.7% attainment average over last 6 months

Time To Complete

Key metric that measures speed to resolve.

Industry standard is 1.57

Attained 1.24 over last 6 months

1.10

1.15

1.20

1.25

1.30

1.35

1.40

1/1/2009 2/1/2009 3/1/2009 4/1/2009 5/1/2009 6/1/2009 7/1/2009

Time To Complete

Customer Satisfaction

Most important metric

Measured on 1 – 5 scale

Attained 4.89 on all service over last 6 months

4.92 4.91

4.78

4.86 4.88

4.954.92

4.00

4.10

4.20

4.30

4.40

4.50

4.60

4.70

4.80

4.90

5.00

1/1/2009 2/1/2009 3/1/2009 4/1/2009 5/1/2009 6/1/2009 7/1/2009

Customer Satisfaction

The Barrister Advantage

Client centric solutions

The right technical skills

Competitive rates

Second to none coverage

Web-based service call management

Satisfied client base

Scalable infrastructure to enable rapid growth

Secret cleared 80,000 sq. ft. facility

50,000 sq. ft. warehouse

Drug tested and background tested technicians

Your Partner in the MPS Space

Todd Bissel

National Alliance Manager

985-365-2514

tbissel@barrister.com

John Bowers

President

985-365-0801

jbowers@barrister.comGerry Solis

Director of Service Solutions

985-365-0805

gsolis@barrister.com

42548 Happywoods Road

Hammond, LA 70403

(301) 365-0400

www.barrister.com