Barriers to effective_communication
Transcript of Barriers to effective_communication
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BARRIERS TO EFFECTIVE COMMUNICATION
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DEFINITION OF COMMUNICATION BARRIERS
Aspects of or conditions in a workplace that interfere with effective exchange of ideas or thoughts. Such barriers include
(1) status differences
(2) gender differences
(3) cultural differences
(4) prejudices
(5) the organizational environment
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BARRIERS TO EFFECTIVE COMMUNICATION
• PYHISICAL BARRIERS
• ORGANISATIONAL BARRIERS
• CULTURAL BARRIERS
• LANGUAGE BARRIERS
• CHANNEL BARRIERS
• INTERPERSONAL BARRIERS
• INDIVIDUAL BARRIERS
• ATTITUDINAL BARRIERS
• LISTENING BARRIERS
• BARRIERS WHILE SPEAKING
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PHYSICAL BARRIERS
• Physical barriers are often due to the nature of the environment. • Physical Organizational Barrier includes internal and external
environment like :– large working areas physically separated from others– poor lighting– staff shortage– outdated equipments – background noise
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ORGANIZATIONAL BARRIERS
• Poor organizational culture, climate• Stringent rules and regulations• Status and relationship• Complexity• Inadequate facilities/ opportunities of growth and improvement
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CULTURAL BARRIERS
• Age and gender• Education and cultural background• Social status and economic position• Temperament• Health and beauty• Popularity• Religion• Political belief• Ethics, values, motives• Assumptions• Aspirations• Rules and regulations, • Standards and priorities
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LANGUAGE BARRIERS
• Different languages, vocabulary, accents, dialects represent
national/ regional barriers.
• Semantic gaps are words having similar pronunciation but multiple
meanings.
• Badly expressed message, wrong interpretation and unqualified
assumptions.
• The use of difficult or inappropriate words/ poorly explained or
misunderstood messages can result in confusion.
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CHANNEL BARRIERS
• If the length of the communication is long, or the medium selected is inappropriate, the communication might break up
• It can also be a result of the inter-personal conflicts between the sender and receiver
• Lack of interest to communicate• Information sharing or access problems which can hamper the
channel and affect the clarity, accuracy and effectiveness.
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INTERPERSONAL BARRIERS
• Lack of Trust • Lack of Knowledge of non-verbal communication • Wish to capture authority• Fear of losing power of control• Lack of Motivation• Lack of co-operation, fear of penalty and poor relationship
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INDIVIDUAL BARRIERS
• Individual's perceptual and personal discomfort.• Two individuals’ mental perception may/may not be identical • Style• Selective perception• Halo effect• Poor attention and retention• Defensiveness• Close mindedness• Insufficient filtration
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ATTITUDINAL BARRIERS
• It comes about as a result of problems with staff in the organization. • Limitation in physical and mental ability, intelligence,
understanding, pre-conceived notions, and distrusted source divides the attention and create a mechanical barrier which affects the attitude and opinion.
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LISTENING BARRIERS
• Interrupting the speaker• Not maintaining eye contact with the speaker• Rushing the speaker to complete what he/she has to say• Making the speaker feel as though he/she is wasting the
listener's time• Being distracted by something that is not part of the on-going
communication• Getting ahead of the speaker and completing his/her thoughts• Ignoring the speaker's requests• Asking too many questions, for the sake of probing
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BARRIERS WHILE SPEAKING
• Unclear messages• Lack of consistency in the communication process• Incomplete sentences• Not understanding the receiver• Not seeking clarifications while communicating
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THANK YOU
Presented By:- Amit Kumar Banumathy Hesham Mohan raju Rajeshwari Vikas Dubey
(Pondicherry University)