Convert with ConfidenceBarriers and Benefits of the EHR Switch

Matthew Hoenigsberg Manager, Product Marketing

This event is live as of June 10th, 2015

It’s no surprise that many practices are already looking to switch their EHR

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78% of office-based physicians have adopted an EHR as of 2013Source: Information Week

50% of ambulatory practices with

an EMR are looking to replace

Source: KLAS

Industry News:

Meaningful Use drove widespread adoption of EHRs; many of which are unable to satisfy providers' long-term needs

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What is driving the decision to switch?

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EHRs that slow providers down

EHRs that are unable to keep pace with change

Poor return on investment

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2

3

6

7

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Is your investment paying off?

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SOURCE: Neil S. Fleming, Steven D. Culler, Russell McCorkle, Edmund R. Becker and David J. Ballard, The Financial And Nonfinancial Costs Of Implementing Electronic Health Records In Primary Care Practices, Health Affairs, 30, no.3 (2011):481-489

For an average 5 physician practice:

Implementation per physician

costs an estimated $32,409 through the first

60 days after launch.

Maintenance expense

per physician per year amounts to $17,100.

$32,409 $17,100

What is the total cost of ownership?

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Implementation

Ongoing license fee

Hardware investment

eRx

Performance insight

Document management

Maintenance costs

Ongoing training

Lab interfacesRegular upgrades

What are the biggest barriers to switching?

Implementation

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1

60%of EHR

implementations take more

than 6 months

What do you do with your legacy data?

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2

Capex required for initial software license and hardware upgrades

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3

40% of practices find that costs are 31% higher

than the vendor estimated

Fear of getting locked-in to another bad EHR

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4

10 -15 %drop in provider

productivity

You need to have a plan.

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Raise capital for new software

Find and hire a consultant to

assist with data conversion

Assess your hardware. Will it be

sufficient for a new software

system?

Develop an implementation

plan that could span as

much as 6 months, with

trainings, installations,

etc.

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How do you do all

of that and still manage to run your practice?

Your choices:

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Perf

orm

ance

& v

isib

ility

HIGH

HIGH

Connection to Outcomes

Software

ASP

SaaS

Cloud-Based Service

The Cloud

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First, We Deliver And Support Billing and Medical Record Software

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SOFTWARE KNOWLEDGE SERVICESSOFTWARE

Software

• EMR• PMIS• Pt Com• BI• Referral Mgmnt

All practices access the same version of the continuously updated software

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Second, We Deliver Constantly Updated Knowledge into Your Workflow

KNOWLEDGE SERVICES

Knowledge

• MU

• P4P

• ICD 10

• CPT

• Formulary

• D2D

• Care Reminders

• Local Rules

SOFTWARE KNOWLEDGE

US Patent # 7,720,701

Patented Rules Engine is updated continuously… Along with all the practices

on the network

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Finally, Handle Back-Office Work That Software Doesn’t

Automate

SOFTWARE KNOWLEDGE SERVICESSERVICES

Services

• Reminders• Eligibility• Submission• Denials• Posting• Documents• Interfaces• SAS70• Perf. Coaching• Credentialing

The ideal balance between what you do best and what we do best

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6% increase in collections

8% decrease in no show rate

95.6% Meaningful Use attestation rate

32% reduction in days in accounts receivable

97% provider adoption rate

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KLAS in 2013 rated athenaClinicals as most usable EHR at go live and today

“Ambulatory EMR Usability 2013: More Nurture than Nature,” May, 2013. © 2013 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

Usability at Go-Live and Today

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

100%

90%

80%

70%

60%

50%

40%

AVERAGE

AVERAGE

IMPROVED OVER TIME

SLOW PROGRESS

READY OUT OF THE GATE

STEPPING BACKWARD

Had Good Usability at Go Live

Ach

ieved

Hig

h U

sab

ilit

y T

od

ay

McKesson Practice Partner Allscripts

Enterprise

NextGen

Cerner

Epic

Greenway

athenahealtheClinicalsWorks

GE Healthcare CPS

Medium

Low

High

Relative Provider Effort

to Reach Current

Usability

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We’re already the largest network of its kind, and the more we grow the better it gets

40+ million

patient records

170,000+ interfaces

with 65,000+

trading partners

39,000+ pharmacies, 1,000+ labs,

350+ imaging centers

62,000+ providers

1 billion+

electronic transactions

per year

We care deeply about data

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How to convert with confidence?

athenahealth offers a proven strategy for making the switch

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Low start-up cost

Smooth implementation

Expert transfer of data

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2

3

athenahealth offers a proven strategy for making the switch

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Low start-up cost

• Low implementation fee

• No servers to maintain or upgrade—and no maintenance fees

• We succeed only when you do

athenahealth offers a proven strategy for making the switch

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Smooth Implementation

• Partnership approach involving: project management and coaching, on-demand online training, patented self-service tools

• Proven implementation methodology designed specifically for your practice

• 98% provider adoption rate

athenahealth offers a proven strategy for making the switch

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Expert Transfer of Data

• Hundreds of successful conversions from conventional software providers (including Allscripts, eClinicalWorks, GE Centricity, Sage and NextGen)

• Flexible data transfer options to suit your needs

• A dedicated conversion specialist to guide your selection of clinical data for import

Critical questions to ask when considering a long-term EHR strategy

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Is the EHR 2014 certified as a complete EHR?

Does the EHR provide a sufficient ROI? What is the total cost of ownership?

Does the EHR help you measure and improve productivity?

How will the vendor partner with you to preserve the integrity of your legacy data?

✔

✔

✔

✔

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athenahealth’s award-winning services can help you thrive through change

“2014 Best in KLAS Awards: Software & Services,” January, 2015. © 2015 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

#1 Practice

Management System

(1-10, 11-17 physicians)

#2 Practice

Management System

(over 75 physicians)

#2 EHR

(over 75 physicians)

#2 Patient Portal

#2 Overall

Physician Practice Vendor

2014 Best in KLAS

• 62,000+ providers on athenaNet®

• Clients ranging from 1 to 5,000+ providers

• 50 states and 112 medical specialties

• $14 billion in client collections per year

• Acquired Epocrates March, 2013