Baptist Memorial Baptist Memorial Hospital - MemphisHospital - Memphis

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• StatisticsStatistics– 706-bed tertiary care hospital 706-bed tertiary care hospital – Separately licensed 30-bed skilled Separately licensed 30-bed skilled

nursing facility nursing facility – 30-bed Restorative Care Hospital 30-bed Restorative Care Hospital – More than 27,000 admissions, More than 27,000 admissions,

54,000 emergency department 54,000 emergency department visits and 123,000 outpatient visits visits and 123,000 outpatient visits

– 3500 employees 3500 employees – Emergency department has 31 Emergency department has 31

treatment suites treatment suites – Five-room pediatric emergency Five-room pediatric emergency

department department – 19-bed inpatient Hardin Pediatric 19-bed inpatient Hardin Pediatric

Center Center

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• Mission:Mission:In keeping with the three-fold In keeping with the three-fold

ministry of ministry of Christ — preaching, Christ — preaching, teaching, and teaching, and healing — Baptist is healing — Baptist is committed to committed to providing quality providing quality health care.health care.

• Vision:Vision:To be the provider of choice for To be the provider of choice for

quality, quality, patient-focused health care patient-focused health care in in collaboration with the physicians collaboration with the physicians and and communities we serve.communities we serve.

• ValuesValues– Friendly, compassionate and responsive Friendly, compassionate and responsive

care, as reflected in our "Service First" care, as reflected in our "Service First" philosophyphilosophy

– Fairness and respect for the individualFairness and respect for the individual– Teamwork and trustTeamwork and trust– Continuous improvement and safe Continuous improvement and safe

environmentenvironment

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• Nursing Services Nursing Services OrganizationOrganization – Mission StatementMission Statement

• Serving with compassionServing with compassion• Conducting the delivery of careConducting the delivery of care• Leading people to healthLeading people to health

• Nursing ValuesNursing Values– This Philosophy of Care is This Philosophy of Care is

founded upon the following founded upon the following principles:principles: • autonomyautonomy• accountabilityaccountability• professional developmentprofessional development• high quality carehigh quality care• creativitycreativity

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• Employee BenefitsEmployee Benefits– Competitive salariesCompetitive salaries– Shift and weekend differentialsShift and weekend differentials– Paid vacation/time offPaid vacation/time off– Tuition assistanceTuition assistance– Continuing education opportunitiesContinuing education opportunities– Generous retirement planGenerous retirement plan– Health insurance, including dental and Health insurance, including dental and

visionvision– Sick leaveSick leave– Service awardsService awards– Credit unionCredit union– Free parkingFree parking– Short-term disabilityShort-term disability– Life insuranceLife insurance– Health care and dependant care Health care and dependant care

spending accountsspending accounts

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• Employee DevelopmentEmployee Development– The The Professional Practice Professional Practice

ModelModel (PPM) is a system that (PPM) is a system that supports registered nurse supports registered nurse decision-making about the decision-making about the delivery of nursing care and the delivery of nursing care and the environment in which care is environment in which care is delivered.delivered.

– The model is designed to The model is designed to facilitate:facilitate:• A shift from task-based to process-A shift from task-based to process-

based thinking and workbased thinking and work• A work environment where the right A work environment where the right

person is doing the right jobperson is doing the right job• Professional growth, development Professional growth, development

and collegialityand collegiality

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• Shared Leadership ModelShared Leadership Model

– Nursing excellence is achieved Nursing excellence is achieved

through a commitment to life-through a commitment to life-long learning and professional long learning and professional advancement, as well as the advancement, as well as the integration of research and integration of research and theory into nursing practice. theory into nursing practice.

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• Enhanced Performance of Enhanced Performance of OrganizationOrganization – "Heroes" Television Campaign "Heroes" Television Campaign

• In 2004, Baptist Memorial Health In 2004, Baptist Memorial Health Care launched a television Care launched a television campaign featuring the health care campaign featuring the health care team in action in three spots called team in action in three spots called “Heroes.” The TV spots, which “Heroes.” The TV spots, which emphasize the work done each day emphasize the work done each day by Baptist staff and affiliated by Baptist staff and affiliated physicians, focus on Baptist’s physicians, focus on Baptist’s emergency, heart and childbirth emergency, heart and childbirth services. services.

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• Enhanced Performance of Enhanced Performance of OrganizationOrganization – Baptist Memorial Hospital-Baptist Memorial Hospital-

Memphis No. 1 in TennesseeMemphis No. 1 in Tennessee

• According to the Tenth Annual According to the Tenth Annual HealthGrades Hospital Quality in HealthGrades Hospital Quality in America Study issued today, Baptist America Study issued today, Baptist Memorial Hospital-Memphis ranks Memorial Hospital-Memphis ranks best in Tennessee for cardiac best in Tennessee for cardiac surgery, stroke care and surgery, stroke care and gastrointestinal surgery & gastrointestinal surgery & procedures. The study, the largest procedures. The study, the largest of its kind, analyzed patient of its kind, analyzed patient outcomes at virtually all of the outcomes at virtually all of the nation's 5,000 hospitals over the nation's 5,000 hospitals over the years 2004, 2005 and 2006.years 2004, 2005 and 2006.

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• Enhanced Performance of Enhanced Performance of OrganizationOrganization – Baptist Memorial Hospital-Baptist Memorial Hospital-

Memphis Consumer RatingMemphis Consumer Rating

• For the tenth year in a row, Mid-For the tenth year in a row, Mid-South consumers have rated South consumers have rated Baptist Memphis their most Baptist Memphis their most preferred hospital for overall health preferred hospital for overall health care services in a National care services in a National Research Corp. poll. Also, in 2001 Research Corp. poll. Also, in 2001 and 2002, U.S. News & World and 2002, U.S. News & World Report named Baptist Memphis one Report named Baptist Memphis one of the top 50 hospitals in the of the top 50 hospitals in the country for orthopedics.country for orthopedics.

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• Enhanced Performance of Enhanced Performance of OrganizationOrganization – TestimonialsTestimonials

• ““The doctors were great. I’m a technical The doctors were great. I’m a technical person and like to know what’s going on so person and like to know what’s going on so I can do my own research. They answered I can do my own research. They answered all my questions and were very informative all my questions and were very informative and accommodating.” and accommodating.”

– Jacob Culbreath, patient Jacob Culbreath, patient

• ““I got nothing but reassurance from the I got nothing but reassurance from the staff from the moment I walked in the door. staff from the moment I walked in the door. This hospital is the best kept secret in This hospital is the best kept secret in Memphis. The staff is the most caring in Memphis. The staff is the most caring in the world.” the world.”

– Martha Bunn, patientMartha Bunn, patient•

““I was so pleasantly surprised about the I was so pleasantly surprised about the care and personal attention that I saw my care and personal attention that I saw my beloved aunt Helen receive. Every person beloved aunt Helen receive. Every person seemed truly interested in his/her patients seemed truly interested in his/her patients and getting them out of the hospital in and getting them out of the hospital in good shape, able to resume a normal life.” good shape, able to resume a normal life.”

– Actress Dixie CarterActress Dixie Carter