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Your challenges have a BankWorld solution

BankWorld for the Unbanked Today’s solution for

tomorrow’s self-service bank

Approximately 2.5 billion of the world’s population are unbanked. In many countries it is a lack of proper banking infrastructure that has led to so many being left with unmet financial needs. With

limited branch networks and dispersed populations, banks must find a way to provide these people with accessible banking services.

Agency banking is fast emerging as the solution of choice in tackling the need for greater financial inclusion. Globally, there are 1.8 billion

people with a mobile phone but no bank account. The rapid advancement of mobile and internet technology has

opened new ways for banks to reach and acquire unbanked customers and provide them with access

to affordable banking services in remote areas.

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CR2 Solution: BankWorld for the UnbankedCR2’s BankWorld platform enables banks to deploy a flexible and personalised self-service and agency banking solution. Banks can utilise multiple delivery channels of the BankWorld platform including Agent Portal, mobile and ATM to reach customers outside of the branch and provide them with access to convenient banking services. With BankWorld, all channels work in unison ensuring a consistent experience across your entire network.

f Agent Portal

Agents of the bank can use mobile tablets or PC or laptop computers to perform transactions on behalf of the customer using the Agent Portal web interface. BankWorld Agent Portal provides a functionally-rich agent interface that does not require high bandwidth. Banks can assign different access levels and interfaces for particular agents; for example, an agent with basic access could perform transactions such as bill presentment, bill payment for utility or school fee payments or carry out transfers on behalf of the customers. A bank could also grant higher access to agents to operate in delegation mode carrying out a wider range of functionalities including cash deposit.

f Mobile

BankWorld P2P Payments and BankWorld Money Voucher allow customers to pay bills, purchase goods, and send remittances and third party transfers using their mobile phones. Customers can withdraw cash by sending a P2P payment to the agent and similarly deposit cash by receiving a P2P payment from the agent. Customers can purchase Money Voucher, an electronic cheque, on any of the BankWorld channels and redeem it at an agent or on the bank’s ATMs or send it to someone else who can it redeem the voucher on the bank’s network.

ATM

Customers and non-customers can avail of a wide range of remittance services and cardless transactions at the ATM such as purchasing and redeeming Money Voucher, bill payment, cardless cash deposit and cardless cash withdrawal. Customers can obtain a printed receipt from the ATM providing them with a trusted record of their activities.

BankWorld for the Unbanked: how it worksCustomers visit an agent in their area to carry out their banking activities. The agent can perform transactions using the Agent Portal or mobile money transfers. Customers can also purchase and redeem Money Vouchers and perform cardless transactions on the bank’s ATM network.

Figure 1: BankWorld for the Unbanked

Back Office

Bank’s infrastructure

Account can be created in BankWorld or the back-office system

Bank

AgentsDevices Customers

Agent3

Agent2

Agent1

Benefits f Customer acquisition

By empowering both customers and non-customers to send and receive money BankWorld for the Unbanked creates a viral effect that enables your bank to quickly and automatically acquire new customers. With BankWorld for the Unbanked you will be able to gain customers in areas that were previously out of reach for your branch network.

f Reduce costs

BankWorld for the Unbanked utilises low cost delivery channels. By tapping into your bank’s own internet, mobile and ATM networks and empowering agents to work on your behalf in remote areas you will save on the huge costs of maintaining branches and eliminate the need to set up new branches. Accounts are fully-serviced within BankWorld once created thus removing the need for your customers to visit the branch.

f Relationship building

Partnering with local financial institutions in remote areas will enable your bank to improve distribution and expand your reach outside the branch. You will be able to increase your customer network coverage and attract both unbanked and banked customers. BankWorld for the Unbanked will give your bank greater brand awareness in areas where opening a branch is not an option.

f Stream revenue and grow your client base

Reaching new areas and customer segments will result in greater financial inclusion and a higher volume of transactions for your bank. You can empower your bank’s agents to directly market your banks products and services as well as managing and servicing the customers. As markets continue to emerge and develop the people you introduce to banking today will become loyal and profitable customers in the future.

BankWorld

List of functionalities

Other services are available depending on the bank’s preferred set-up. For more information on each BankWorld channel please refer to individual brochures.

f Seamless channel integration

Agency banking is becoming one of the most important aspects of a bank’s multichannel strategy. BankWorld for the Unbanked utilises multiple channels of the BankWorld platform to form a seamless, integrated multichannel solution for your bank. The interplay between your electronic channels enables you to provide the most appropriate self-service experience for your customers depending on the situation in a particular region.

f Security

BankWorld supports USSD and web session-based technology on the mobile channel providing an extra level of security for your bank and its customers. On the internet channel, BankWorld technology is session-based and all data is encrypted. Customers receive instant confirmation of their transactions via SMS.. Banks can define different levels of security for different agents depending on their preferences.

Agent Mobile ATM Portal

Money Voucher Purchase ✓ ✓ ✓

Money Voucher Redeem ✓ ✓

Utility Bill Payments ✓ ✓ ✓

Bill Presentment Services ✓ ✓ ✓

Mobile Top-Up services ✓ ✓ ✓

Cash transfers to account ✓ ✓ ✓

Cash transfers to P2P account ✓ ✓ ✓

Utility Bill Payments from P2P account ✓ ✓ ✓

Money Voucher Purchase from P2P account ✓ ✓ ✓

Money Voucher Redeem to P2P account ✓ ✓ ✓

Mobile Top-Up services from P2P account ✓ ✓ ✓

KYC Services ✓

Using mobile and ATM

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CR2’s BankWorld

A Personalised Self-Service Experience

Your challenges have a BankWorld solution

BankWorld Product Suite includes: f BankWorld Channel Manager: an integrated

self-service platform driving a complete suite of electronic channels

f BankWorld on ATM: a powerful suite of solutions including an ATM switch, ATM management, screen design, monitoring and support tools

f BankWorld on Internet: best of breed internet banking solution for retail and corporate using portal technology

f BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, WAP, GPRS, Web and smartphone applications for iPhone, iPad, Nokia Ovi...

f BankWorld on POS: a point of sale acquiring and payment system

f CardWorld: a complete end-to-end card payment, management and processing service

Why Choose BankWorld?BankWorld is the world’s only integrated self-service platform that enables you to drive all channels regardless of your existing IT system:

With BankWorld, you can:

f Service your customers anytime, anywhere, while at the same time reducing the cost to serve

f Offer personalised services to your customers

f Tailor product offerings across all or selected channels

f Speed up product’s time to launch

f Cross-sell to your existing customers

f Convert leads into immediate sales

f Avail of greater opportunity to generate new fee income

CR2 is the market leader in innovative self-service banking solutions including ATM, Internet and Mobile

info@cr2.com

www.CR2..com

CR2 has offices in:

Dublin | Dubai | Bangalore | Perth | Amman | Johannesburg

CR2 is the leading global provider of innovative self-service banking solutions providing banking institutions worldwide with robust and flexible ATM, Internet, Mobile and POS channels.

CR2 helps retail banks solve their complex business challenges by reducing operational costs, generating new revenue at the self-service channels and improving customer satisfaction through best-in-class technology and services.

CR2’s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels including ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new products, services and screens, provide a personalised offering to customers, cross-sell and upsell products to the right customer at the right time and right channel.

Over 100 banks in 60 countries have adopted CR2’s solutions, driving thousands of ATMs and servicing millions of internet and mobile banking users globally.

Headquartered in Dublin, Ireland, CR2 has a network of well-established offices strategically located in 6 countries (Ireland, Australia, South Africa, India, Russia and in the Middle East) and regional representatives to better service our clients in those regions (Europe, CIS & Baltic, Middle East & Africa, Asia & Pacific).

More information on CR2 is available on www.CR2.com.

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