BANKING FRONTIERS TECHNOVITI 2017 1...

BANKING FRONTIERS TECHNOVITI 2017 1

C O M P E N D I U M

BANKING FRONTIERS’ AWARDS 2017

TIES – The foundation of Fintech innovations

K N O W L E D G E P A R T N E R

2 BANKING FRONTIERS TECHNOVITI 2017

TECHNOVITI 2017 JURY

Anup Purohit CIO, YES BANK

Bhaskar Jutti CIO, SBI Life Insurance

Sameer Jaini CTO, DCB Bank

Kalpana Maniar President & CIO, Edelweiss Financial Services

Patrick Kishore Chief Operating Officer, IDRBT

Nabankur Sen Chief Information Security Officer,Bandhan Bank

Nitin Chauhan Head - Information Security, RBL Bank

Mukesh Kumar Jain Group CTO, Reliance Capital

Sameer RatolikarSVP & CISO, HDFC Bank

Shiv Kumar BhasinCTO, State Bank of India

Gaurav Chaudhri Head of Technology, L&T Financial Services

Sandeep Sethi GM - Quality and Service Improvement Group, ICICI Bank

Dr Onkar Nath Consultant - Information Security Strategist

Mridul SharmaEVP - Technology, IndusInd Bank

Amit ShahYes Bank - President & Country Head Corporate Strategy, Marketing Brand & Communications

Arieje Al Shakar Bahrain Development Bank - Vice President, Deputy Head, Development Services Division

Srivaths Vardharajan CIO, Kotak Securities

Joydeep Dutta Executive Director & Group CTO, Central Depository Services (India) Limited.

Sriram Naganathan CIO, Liberty Videocon Insurance

Sanjay Narkar CTO & Head - Technology, IDFC Bank

Devie Mohan Burnmark - Co-founder and CEO (also a FinTech Market Strategist, Industry Researcher, Speaker, Blogger)

C SenthilnathanChief Innovation Officer, Citibank

Gaurav ZutshiAditya Birla Finance

Bharat Panchal Head - Risk Management, NPCI

Balakrishnan Mahadevan World Bank - Payment Systems Development Group

Ketan Shah Associate Director- IT and Business Development, Angel Broking

Gopi KrishnanCIO - Al Hilal Bank


Seperating Men from the Boys.

Those who don’t innovate, evaporate!

The financial services world is today the largest customer for technology. In spite of several regulations, the sector has been constantly innovating to see

that they retain the competitive edge and offer better experience.

I was reading an interesting world report on the fintechs, where it was mentioned that Indian fintech is just coming of age but has a long way to go in comparison with the fintech ecosystems in UK, Singapore, Silicon valley, Hongkong and many other parts of the world. A deeper probing into this specially with the industry customers reveals that the Indian fintech ecosystem lacks a systematic approach with an effective governance system laid to encourage the process of innovation. Shortcuts to save costs without adhering to quality standards also hamper the sector’s growth.

The BFSI sector in the country is strongly supporting the cause of tech innovations and that’s evident from the increasing contribution of the BFSI CXOs in the various jury panels including Technoviti. Regulators have pledged their support to this in all parts of the world, be it the UK where there is encouragement for creating a worldwide fintech association and aiding it with regulation and in Singapore where MAS and ABA work strongly together. Former RBI governor Raghuram Rajan has spoken about supporting fintechs till they mature and then creating regulations which would give them a smooth entry into the system.

In its 3-year-old expedition to find innovations in the technology space, Banking Frontiers has had a wonderful support from industry CXOs as well as KPMG. We could identify some key pain areas of the sector and brought to the fore what the companies are doing to ease the industry of these pains.

We have found some real gems and their out of the world innovations in this edition of Technoviti. Some of the innovations selected are quite incremental in nature. We believe a combination of both these are needed to support the ecosystem reach the next levels.

This year, we have embarked on TIES as the theme of Technoviti where we look at Transperancy, Instant, Experience and Secure as the four fundamental pillars, which can determine the success of innovation.

This compendium outlines the innovations that could make it to the list of the top 26 in Technoviti. We invite you to go through these innovative products.

We thank the members of the Jury and the Team KPMG consisting of Eric, Dennis and their consulting members, who have supported Technoviti during the past two years to make it an outstanding success.

Thank you,

Babu Nair Publisher-Banking Frontiers


Demonetization and Digitization has accelerated the pace of digital development

for India. Many have touted it as being a classic case of execution failure and yet

others have cited it as an example of putting the cart before the horse. Albeit, if we

were to pause for a second, ignore the polarizing views and ponder over yet another

perspective – a newer story emerges! It is indeed the push the financial services sector

lacked. Engagements that were once considered low priority or too risky have found

their way into the core banking strategy. This has paved the way for rapid development

across a stream of initiatives related to infrastructure modernization and coopetition.

Banks should look at improving the following: improvising data driven insights,

improving customer experience through faster turnarounds, reducing cost advantages

for incumbents, granulizing digital customer lifecycle management, leveraging cloud,

newer technologies for reduced capex costs and streamlining the organizational

structure to foster an innovative environment. On the other hand, Fintechs can focus

on: lowering customer acquisition costs (primary strategic advantage over banks),

increasing cost savings due to lower upfront investments, monetizing captured

data and focusing on customer segmentation basis – millennials who seek instant

gratification and underbanked entities who form a part of the financial inclusion

initiative. Fintechs and Banks have varied priorities currently but they should hunt

for synergy opportunities and leverage cross skill-sets to mitigate risks for longer

sustenance.

The nominations received this year were broadly innovative but as the formal

knowledge partner, we dived-in further and adopted over 10 parameters structured

broadly across disruption potential, scalability and seamless integration into existing

environments to clearly demarcate men from the boys. The final list as with every year

provides a comprehensive view on technologies and sub-domains heating up within

the BFSI space in India.

Technoviti strives to identify emerging thespians in the disruptive financial technology

space on an ongoing year-on-year basis and this compendium will serve as a guiding

light for identifying emerging trends within intricate patterns and high potential

functions within complex sectors. Finally, I hope the structure and content is an easy-

read and helps you cut through all the Fintech noise.

Eric Anklesaria Partner – Management Consulting KPMG

Technoviti Foreword – 2017


Pure SoftwareArttha Nepal - Digital Banking for Cooperative Banks in Nepal

Arttha Nepal was conceptualized

to provide a sub-$300 solution to

cooperative banks in Nepal wherein these

banks can provide digital and innovative

services to their customer which otherwise

would have been impractical and

unaffordable for them. Arttha is a cloud-

based solution, using which the banks

can provide digital banking interface over

USSD, and mobile applications. Some

of the key features of the solution are

cardless ATM transfers, P2P transfers, bill

payments, merchant payments, balance

checks and fund transfer to non-banked

customers. Customer can operate multiple

banks accounts in multiple banks using

this service. The product is now being

used by 160 cooperative banks in the

country. One of the innovative uses of the

product is cardless ATM withdrawals. The

transactions are initiated using USSD or

mobile app and covers both withdrawals

by customers or those authorized by them.

The simple to use interface is available in

English and local language.

The Arttha platform is designed to be

fail proof under high loads. The transaction

that is initiated is bound to be completed

else the customers always receive a

relevant message on the status of their

transactions. As none of the cooperative

banks can afford the cost and risk of

exposing their systems to using static

public IP, the bank’s banking software

initiates a network connection to Arttha

Nepal cloud and together they form a

secured tunnel for communication. The

tunnel is designed to be self-healing in

case of any network issues. The tunnel

used proprietary protocol and RSA based

encryption.

Sameer Jain Chief Business Officer

M [email protected]

https://puresoftware.com


The Artificial Intelligence Enabled Virtual

Assistant is based on Natural Language

Processing (NLP) technology. The tool can

automate proactive text-related and voice

engagement

channels such as live agent support, live

chat, consumer messaging apps or SMS.

The self-service application helps callers

carry out their banking transactions or

general inquiries using their phone banking

applications. In situations where the caller

is unable to find the related services in the

self-service menu, he can choose menu

options routed to the designated phone

banking officer for assistance. The current

limitation is that the self-service application

is a DTMF based input and callers have

to go through all the set of menus to

complete any transaction using phone

banking. Using call steering and all routing,

the solution lets customers use their own

words to describe why they are calling.

It then routes the callers to the right self-

service application or agent group. The

system results in improved satisfaction,

fewer misrouted calls, and greater self-

service automation by connecting callers

quickly to the service they need. It also

allows as many as 15 new additional self-

service features along with the existing

features available in Personal and Priority

Banking Self Service application. The

company claims that an entity with 5 million

calls a year, 30% automation and a 25%

misroute rate could save well over a million

dollars a year with the tool.

Servion Global SolutionsArtificial Intelligence Enabled Virtual Assistant

Vimal AbrahamHead- Global Marketing

M [email protected]

www.servion.com


Ascent AUTOBCM is a business

continuity management software that

allows organizations of all sizes, to meet

their BCM requirements in a cost-effective

and meaningful way. The solution enables

various BCM teams (such as Organization

Management, Risk Management and BCM

Unit & Disaster Management) to meet

their BCM objectives more efficiently,

effectively and consistently. It identifies

all the business interruption risks, either

caused by major or minor incidents and

defines a tactical and strategic plan to

mitigate possible risks. The dynamic and

robust feature of the product makes the

BCM team proactive towards any incident

through pre-emptive preparedness

from the lessons learned. It proposes

appropriate requirements for recovery

strategies and maintains consistency with

the requirements of the plans. The tool

covers business functionality, business

continuity planning, business resilience,

crisis management and emergency

notification.

Ascent AUTOBCM has been found

to be reducing BCM program costs

across the organization - both in BCM

administration and business units. It is an

ideal replacement for obsolete Word- and

Excel- based approach, where there is a

proven experience of cost savings up to

50% to 400%.

Ascent Resilience SolutionsAscent AUTOBCM

Kundan ShekhawatChief Executive Officer

M [email protected]

www.ascentitgroup.com


Ascent AutoRecon is a reconciliation

software, a first of its kind in the

industry that is readily configurable, real-

time and powerful and affording an end-

to-end enterprise-wide scalable solution

to manage banking reconciliation and

handle exceptions for complex business

process in large- and medium-sized banks.

The web-based software is built on a high

performing reconciliation platform, which

can efficiently manage the diverse data

pre-processing, validation, enrichment,

reconciliation, exception management,

enterprise reporting, downstream

information flow, risk repository, archiving,

auditability and financial control. It also

provides for higher level of STP through

multiple matching rules, rules driven

exception processing and automated

follow-ups.

The tool is a SaaS level 3 maturity

application, hence supports multi tenancy/

institutional deployment. It can be

implemented centrally at a group/ head

office level and web-based access can be

given to various other locations thereby

effectively. The multi-layered matching

rules achieves above 99.9% reconciliation,

replaces paper and spreadsheets with

automated reconciliation, provides

proactive exception handling and verifies

the data daily and real-time to eliminate

settlement differences at in-house or

interchange level by eliminating the manual effort.

Ascent Resilience SolutionsAscent AutoRecon


M [email protected]



Ascent Escrow Promart Software is a

tool for banks in India and the Middle

East for the real estate trust account

escrow management. It is a web-based

tool that automates the manual processes

of trust account creation and maintenance

along with direct and flexible reporting to

keep a strong check and balance in the

industry in order to comply with real estate

land regulations and guidelines in various

countries. It facilitates bank to provide

Escrow Account Management services

to its real estate developer clients and

simplify the operational process of project

registration, escrow accounts opening at

the developer level, retention account as

well as sub-account opening at the investor

level and report to regulators. The tool can

be easily integrated with the CBS of the

banks and third party regulatory systems.

The tool eliminates manual

documentation, which is helpful to

the banks. It also ensures hassle-free

document management right from the

project start to the project closure of all

the stakeholders involved in the project.

The whole process of maintaining and

monitoring all transactions, receipts of

multiple external stakeholders, cash

inflows and end to end reconciliations

are fully automated. In addition, there is

provision for communication between the

internal and external stakeholders through

a transparent and trustworthy platform.

Ascent Resilience SolutionsAscent Escrow Promart Software


M [email protected]



Audit360 is intended to digitize audits

end to end. It acts as a supplement

to the audit head’s intelligence, expertise

and intuitiveness. The solution provides

for 360-degree audit right from planning

to closure of issues, status trends and MIS,

process repository, real-time reporting,

standardization of reports, remarks,

issues, digital evidence through videos

and images, paperless process including

auditor’s signature and geo-tagging. It

covers branch audit, vendor audit, stock

audit, warehouse audit, process audit,

function audit, gold loan audit, numbering

stationaries, CPV, etc

Sumeru Software SolutionsAudit360

Manoj TolaniSVP - Sales & Presales

M [email protected]

www.sumeru.com


AutomationEdge solves incidents,

performs tasks or completes service

requests, which are generally worked

upon by support engineers. It is a run

book or workflow automation solution that

automates your L1, L2 ticket resolution in a

guided fashion, freeing your staff to focus on

more important projects. It reduces errors

and immediate resolution increases the

speed of response to business solution. In

fact, it functions as a robot to run business

processes which are repetitive in nature and

allows entities, especially in the BFSI sector, to

automate processes like CRM administration

tasks. It also connects different processes,

undertakes backoffice administration and

reporting and connects digital channels with

current systems.

AutomationEdge has unique architecture

that helps it to integrate with all major service

desks. It comes with pre-built adapters that

not only integrates with other products but

also knows what has to be done. In addition,

it also integrates with different CRM system

in banks, insurance admin applications in

insurance like Life Asia and group insurance

policy processing application like Wega etc.

Vyom LabsAutomationEdge for IT and Robotic Process Automation

Uday BirajdarFounder & CEOM 9326727665

[email protected]


Banking Community Cloud is a cloud-

based platform for the banking and

financial service sector. The platform is

intended to support organizations with

shared objectives and common security

and privacy requirements. The first of its

kind system, it is 100% compliant with

RBI guidelines and provides common

set of security technology controls which

can be applied to different standards,

organizations can choose and deploy

tech controls to meet their compliance

and security needs and the infrastructure

is built on customer specific security

requirement. There is total assurance on

confidentiality, integrity and availability of

data at all times.

CtrlS Data CentersBanking Community Cloud

K. Hanumanth ReddyManager Marketing

M [email protected]

www.cntrls.in


FIS Cardless Cash gives customers the

ability to pre-order a cash withdrawal

at an ATM from their mobile banking

app. With card-related frauds increasing,

Cardless Cash employs a first-class cloud

security model to safeguard customers’

identifiable payment information. The

process for the customer involves pre-

order cash by signing in to mobile banking

and choosing the account and amount to

withdraw, getting QR code, launching the

scanner using the Cardless Cash button

within the bank’s branded mobile app to

launching the QR code scanner, scan the

QR code and then collecting the cash the

ATM without a card. It affords convenience,

speed and security for the customers.

Cardless Cash is paving the way for

financial institutions to enable mobile

commerce. Customers can now make use

of their phones to withdraw cash from an

ATMs securely. Customers can also add

additional credit, debit, prepaid or loyalty

accounts to their wallet, then scan a code

and select a payment account to complete

the transaction. Cardless Cash eliminates

the threat of skimming fraud attributed

to magnetic-stripe card transactions.

There is no need for the physical card

or temporary PIN and no personal or

payment information is stored in the

phone. Additionally, staged transactions

are live for a specified period of time, which

is configurable by the financial institution.

FISCardless Cash

Arun ChopraProject Mgr - FiS Financial Inclusion Lab

M [email protected]

www.fisglobal.com


Cloud4C is claimed to be the world’s first

tier 4 public cloud with 4 copies and

built-in DR. It has been built indigenously

to address the needs of large enterprises

and startups alike. It is offered both as

Infrastructure as a Service (IaaS) as well

as Software as a Service (SaaS). A made in

India cloud, it is fully automated with security

and monitoring, inbuilt high availability and

DR and backup, continuity via multiple

geography, scaling and descaling on

demand and with hypervisor Layer and

uses NSPF methodology and architecture.

Some of the features include 2 copy sync

in primary zone, async copy for DR at Zone

2 and snapship-based back up in Zone 3,

instant deployment, load balancing, pre-

installed templates to instantly provision

VMs using preconfigured OS, DB and add-

ons and tier-4 certified.

CtrlS Data CentersCloud4C


M [email protected]

www.cntrls.in


CyberArk Privileged Account Security

Solution is the industry’s only end-to-

end platform that prevents attack escalation

by locking down the primary attack vector

used by cyber criminals, used in 100%

of advanced attacks. It is one integrated

solution that secures, manages, monitors

and analyzes all privileged account activities

to prevent against advanced persistent

threat (APT). Competitive approaches,

meanwhile, focus on perimeter defense

strategies that do little to mitigate targeted

attacks. The Privileged Threat Analytics

tool (part of CyberArk Privileged Account

Security Solution) provides targeted and

immediately actionable threat intelligence

on these critical attack vectors by identifying

previously undetectable malicious privileged

behavior across systems and users. This

solution enables response teams to disrupt

in-progress attacks in real-time, stopping

threats before they stop business. The

solution includes SSH Key Management,

with the recently released version nine,

and has enhanced its free enterprise tool,

CyberArk ‘DNA’ to detect ‘pass-the-hash’

vulnerabilities. The solution also eliminates

security gaps across all major public,

private, hybrid cloud and Software-as-a-

Service (SaaS) environments. In addition,

the Privileged Threat Analytics tool identifies

new types of malicious privileged behavior

across systems and users.

Cyberark SoftwareCyberArk Privileged Account Security Solution

Rohan VaidyaRegional Director - Sales

M [email protected]

www.cyberark.com


CtrlS has developed Disaster Recovery

framework as per ISO 22301:2012

providing for DR architecture, initial setup,

replication of data, DR site activation

and primary site restoration. Using the

framework, the DR site can be activated

and running in a matter of hours following

an eventuality. The key features of DRaaS

is that most of the assets in DR site are

used only in the event of disaster, and

the approach facilitates customers to use

all the resources needed in the event

of a disaster without actually paying for

it. DRaaS has MS SQL Log shipping/

DB Mirroring for MS SQL, Oracle Data

Guard, DB2 HADR for IBM DB2, standby

continuous replication for Exchange 2007,

database availability group for Exchange

2010, Windows replication for Active

Directory, Active Sync & Robocopy for file

replication, third party tools like InMage/

VMware SRM and storage based tools

like EMC Recover point/EMC Mirror View/

IBM Enhanced remote mirroring/ NetApp

Snap Mirror. Besides, it has a scalable

environment with capacity of scale in

minutes, all Intel and RISC technologies

are supported, dedicated program

manager and all standard certifications.

CtrlS Data CentersDR as a Service (DRaaS)


M [email protected]

www.cntrls.in


Collaboration Suite facilitates interaction

and collaboration on web/mobile. The

system has video interaction, text chat, co-

browsing and data sharing facilities. In short,

it is suite of applications that leverages the

features of one’s existing contact center

(any platform - Avaya, CISCO, Genesys,

Aspect) for enablement of web chat, video

and web collaboration using a single UI. The

solution enables customers to connect to the

contact center using Video. The calls may

be initiated from a website or application for

Android and iOS. It ensures quick and hassle

free agent login procedure, the gent may

choose to answer/reject the call and pop-up

of customer profile for the agent without any

intervention from the customer.

CS InfocommCollaboration Suite

Anil JoglekarManaging Director

M [email protected]

www.csinfocomm.com


FanTail-P is a comprehensive managed file transfer solution for enterprise

needs. File transfers can be done internally as well as across organizations with total security and complete audit trail. The solution provides for auto failover/recovery while data transmission, secure data transfer over private and public networks, job scheduler for time and event based scheduling, fine-grain access control, which can be integrated with existing enterprise security system, notifications and alerts, archival and housekeeping of transmitted data and parallel transmission for most effective utilization of the network bandwidth. The solution reduces the risk

that is carried if any customer data transfer is either delayed (and hence financial impact), or compromised. In addition, it is conforming to international standards of InfoSec.

Credentek Software and ConsultancyFanTail-P

Anand KulkarniProject Lead

M [email protected]

www.credentek.com


FOS Liability is a doorstep accounting

management solution. It allows banks

and financial services institutions to enroll

customers using tab devices and allows

customer boarding as per mandates of the

institutions at the customer location by field

officers. On completion of the onboarding,

an electronic form will be sent from the

device for activation of the product. The

application supports capture of KYC details

and other customer information details. The

product offering related details will also be

captured based on the product choice made

by the customer. The functionality of the

tool includes LDAP, PAN validation, eKYC

validation, SMS and email notifications,

image and document image capture,

barcode scanning, customer/agent location

verification via GPS, checks defined by

banks as part of acquisition and biometric

verifications. It can be easily integrated with

Application will be integrated with other

existing systems of bank like CBS, CRM,

UDAI and NSDL.

Credentek Software and ConsultancyFOS Liability

Anand KulkarniProject Lead

M [email protected]

www.credentek.com


Banks need middle layer to receive

various service requests, put them in

appropriate queues and call the APIs to

interface with related application / DB and

send back response to the customer in a

secure manner so that it is received only by

him and not by any unauthorized person.

The existing middleware used are costly

and IDBI Intech has developed in-house

an application, which is a mini enterprise

service bus, and which can function as an

interface to various application such as

net banking, social banking etc. It ensures

complete encryption of the user data to

and fro between specific application and

the application server. i-BUS is powered

with REST services built using SPRING

MVC. As i-BUS is hosted on internet, it has

an ability to be used for API banking which

will be a future revenue generator for

the bank.

As a business functionality, i-BUS

can service any request from the bank

customer and each of the delivery channel

does not require separate backend

processes. It provides ease to introduce

any new delivery channel as only the

frontend needs to be developed for while

the backend is universal. The encryption

algorithm on top of AES 2048-bit algorithm

addresses all the security concerns. The

APls integrate the backend processes.

IDBI IntechEnterprise Service Bus (i-BUS)

Sharath NairProject Leader - Technology Delivery &

Support - Product DevelopmentM 9987943219

[email protected]


VSoft’s Jeb UPI solution is a mobile

payments offering integration with

NPCI’s Unified Payments Interface (UPI)

that lets one transact money - pay and

collect amount directly from one’s bank

account. The application is designed to be

simple and user friendly for initiating instant

transactions. Jeb lets one add multiple

bank accounts and view the balances on a

single platform. Any and every transaction

becomes easy with Jeb. Interactions

within the application can be driven by

text or voice in one’s preferred regional

language. Users can also make use of

the inbuilt QR code scanner and contacts

lookup features in mobiles for payments

and collections. Jeb has simple navigation

ability and inbuilt security features that are

compliant with regulatory requirements

such as multi-factor authentication. It

is not a wallet as it does not require

movement of funds into an intermediary

third party account. It is a payment channel

that enables banks to compete with the

wallets. Jeb has been further developed

to include a web based portal that can

be accessible by consumers, retail banks

and merchants for administration and

management of transactions. The web

portal for consumers lets one to integrate

his existing bank accounts into single

environment and initiate instant payments

and fund transfers. For merchants and

banks, the customizable modules enable

them to engage multiple activities of

onboarding, billing, access controls, user

management etc.

VSoft TechnologiesJeb UPI Solution

George VergheseSVP- Sales & Marketing

M [email protected]

www.vsoft.co.in


OMNIEnterprise Anti-Fraud Solution

is an offshoot of InfrasoftTech’s

RegTech suite of solutions and has now

taken a center stage and gaining attention

in the market. The solution caters to

most of the requirements of the Financial

Intelligence Unit compliance for any

financial institution. It is compliant with the

country specific regulations in Asia, Africa,

the Middle Ease, the USA and selected

places of Latin American and European

markets. It can generate all the regulatory

and compliance reports on near real time

basis. Built with an inherent objective of

fraud detection, the solution is targeted

towards banking and insurance industries.

It is channel independent and supports

prominent web, mobile, etc channels for

remittance, loan teller, bank tellers, and

more. Also, it is a digital enabled solution

with capabilities such as predictive

analytics, cognitive analytics, complex

event processing, artificial intelligence and

machine learning and fraud prediction. The

solution can easily map with an institution’s

legacy systems with the help of mapping

hooks which make it work on near real-

time basis. It also integrates with all the

know CBS.

The system is developed end to end

on Java framework and on n-Tier SOA

architecture, giving it agility to auto scale

as per the requirement. This solution is

tenant and database independent and

can support multiple tenants and can

work with all the leading databases. The

system uses techniques such as logistic

regression technique, naïve bayes,

clustering technique, logical regression,

random forest technique. It also has a rule

engine, which becomes one of the USP’s

of the solution.

Infrasoft TechnologiesOMNIEnterprise Anti-Fraud Solution

Chandan KumarVP Strategy & Marketing

M [email protected]

www.infrasofttech.com


Pragmassurance is an all-in-one CRM

solution for the insurance industry.

The major features of the solution are

360-degree customer view, insurance

specific templates, product management,

managing complex services and sales

processes and social CRM analytics. The

set features of the solution include user

management, campaign, lead, quote and

policy management, customer centric

views, value driven target and reporting

and easy integration with existing systems.

The solution can ensure collaboration

across offices, branches, contact centers

and multiple operations teams and

ensure customer experience satisfaction

and retention. It can streamline service

operations, TAT and end to end request

tracking, manage complex workflows

seamlessly and online-offline-social media

integration. There are tools to measure

average resolution time and adherence to

TAT, employee productivity and customer

feedback and analysis.

Pragmasys ConsultingPragmassurance

Amit PatilPrincipal Consultant - Solution Architect

M [email protected]

www.pragmasys.in


Pronto is a geo-positioning tool for

business correspondents or banking

field officers. It helps to monitor, report,

analyze and predict banking field workforce,

using the GPS coordinates of the handheld

device for efficient operation and optimized

governance. Each handheld device or micro

ATM has a GPS chip. This helps the managers

locate the field staff on the map. Using

GPS, Pronto uses algorithms like travelling

salesman algorithms to ensure maximum

coverage in the minimum time. One can

search and monitor very precisely and the

monitoring officer feels in control of the field.

The supervising officer can ascertain device

movement, amount disbursed, amount

collected, agent current balance and device

status. There is a real-time dashboard section,

where banker will be able to find the real-

time information on transactions happening.

There is also a report section which provides

historical report, which can be exported into

given format to see trend, exceptions, etc.

FISPronto

Arun ChopraProject Mgr - FiS Financial Inclusion Lab

M [email protected]

www.fisglobal.com


The solution provides a secure and

convenient means of banking and

commerce from anywhere anytime.

Customers can check their account

balances, take mini statements, transfer

money to own accounts, other bank

accounts, stop cheques, know cheque

status and know branch and ATM locations.

It also provides for online account opening,

online gold loans, mobile and DTH

recharges and utility payments. In addition,

QR code based shopping is possible using

smartphones and SMS based shopping for

those with feature phones. The solution

also provides for online voice and video

chat with bank personnel.

Safe Software & Integrated SolutionsmySmartBank

Praveen KrishnanChief Executive Officer

M [email protected]

www.safenetin.in


Saral is a mobile application, which

helps in improving the productivity

of employees by providing them access

to business information across the

categories such as capex, purchase

order approvals, document management

system for goods receipt notes etc. The

appropriate authorities can approve and

accelerate the business decisions by

saving time across the spectrum of the

stakeholders involved. It also simplifies

the approval cycle time for management

teams and provides information access to

all the employees with their attendance

management, holiday calendars etc. It

has a feedback module that captures the

feedback from the users and dovetails the

feedback for the cyclical improvements

of the application. This application is

integrated with bespoke applications that

are existing in the enterprise. With single

sign-in and PIN functionality, it gives a

secured platform for business approvals. It

has been found that using the app, internal

stakeholders of an enterprise will be able

to save at least 10-15 minutes in a work

day that they spend on the approvals and

identifying the pending tasks. External

stakeholders like vendors, contractors and

partners will be seeing a faster movement

of the decisions accelerating the business

cycle.

CMS IT ServicesSaral

Aditya Kasarabada AVP-Pre Sales

M [email protected]

www.cmsitservices.com


Taisys has developed SIMoME tool,

which is a sticker that can be placed

on a SIM to introduce a banking app on

mobile phones that work without internet.

SIMsePay is the first product based on this

tool, which has been introduced by YES

Bank for its customers with feature phones

to carry out mobile banking transactions.

SIMsePay is a smart card, which is a

secure element inside a phone to store

security keys etc. It interacts with outside

world on the SMS channel and has a

processor to encrypt outgoing data and

decrypt incoming data. It also has storage

space to provide a fully functional app on

SIM tool kit application. It can be updated

using OTA/OTI messages. Users can send

money to another SIMsePay user, send

Money though IMPS or UPI, pay bills and

recharge mobile/DTH connections and pay

merchants. The tool works on smartphone

as well as feature phone, there is no

need for internet connectivity, works on

all telecom operators and eliminates the

need of POS for merchant payments.

Taisys IndiaSIMsePay

Abhishek SaxenaManaging Director

M [email protected]

www.taisys.com


SmartForce is an Android tab and

HTML5-based sales force automation

app, which gives sales team members

key product information allowing them to

perform critical sales functions, including

accessing product information, lead

creation, lead management, conversion

of lead to order, placement of orders,

capture of application/order data digitally

with supporting images, checking order

status, updating sales pipeline information

and looking up client details. The solution

allows the sales team members to capture

daily activity and sales market work along

with lead, quote, order and track processes.

It facilitates them to plan daily activity, log

actual trip, log market work and report

actual leads and orders. The supervisory

staff can view the activity real-time using

the app. The solution is developed on a

cloud and mobile based architecture. Using

the tool, secondary sales data verification

can be done within 20 days, there can be

complete transparency among ISDs. It will

also result in reduced TAT of responding to

customer as calls are sent to the field staff

in real-time.

Sudesi InfotechSmartForce

Govindarajan NarayananChief Executive Officer

M [email protected]

www.sudesi.in


TradeFree PorTEL – Trade Finance

on Mobile app is based on the web-

enabled TradeFree Portal platform. It

enables customers to do trade finance

business with banks on the move. It gives

corporate users a dashboard, effortless

navigation to transaction screens,

options to approve/reject and optimal

data view option to take right decision. It

also provides vast functional coverage

including letter of credit, bank guarantees,

remittance, document arrival and bill

payment. The product supports smart

phones, Android tabs and iPAD. The app

is available on most popular mobile OS in

the market like Android, iOS, Windows.

Some of the perceptible benefits are

transactions from anywhere, anytime, no

need to depend on desktop/laptops for

browser based solutions, notifies users

with new transactions and approve/

reject transactions even when they are

in meetings or on the move reducing

transaction lifecycle. Besides, full details of

transactions can be viewed before taking

decisions, mPIN or OTP based approvals

provide high security to transactions. The

app easily integrates with banks’ corporate

internet banking application for user

authentication and trade finance portal for

transaction processing.

Concentrix CorporationTradeFree PorTEL – Trade Finance on Mobile

Rajeev SinghVP - IT ServicesM 9845267890

[email protected]


VueFrame Version 9.0 is a risk

monitoring tool that enables

continuous monitoring of business controls,

translating the control compromises into

risk scores. It is a centralized risk monitoring

mechanism. With its auto masking

functionalities, it gives an organization an

enterprise capability of safe data sharing

among all lines of defense internally

while promoting sharing as required with

external stakeholders. While banks have

multiple control reports/exception and

transaction monitoring systems they lack

a unified view of risk at branches. There

are multiple initiatives and these initiatives

lead to creation of genuine risk scores that

can identify branches where risks are high,

and VueFrame provides a framework to

convert these analytics into risk scores at

each branch. This can lead to a scientific

and intelligent matrix for better risk

management. The framework also provides

flexibility to fit different data models for

risk, fraud, excellence, compliance on one

platform and cater three lines of defense

through one application.

Auditime Information Systems IndiaVueFrame Ver 9.0

Chetan MaheswariDirector

M [email protected]


C O M P E N D I U M

Glocal Infomart Pvt. Ltd.D-312, Twin Arcade, Military Road, Marol, Andheri (E), Mumbai 400 059, IndiaTel +91-22-2290 7809, 2925 0166, 2925 5569 Fax +91-22-2920 7563 www.bankingfrontiers.com www.customerclick.in

For any further details, contact:

[email protected]

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