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  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Think different

    Bank different

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Time is Gold

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    People aim to optimize their time

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    customize

    multitask

    delegate

    alternative solutions

    How do people optimize time?

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Banks manage

    gold

    Banks manage

    time

    =Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    A banks main touch points

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Physical banking

    Traditional Approach

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Todays Approach

    physicalbanking

    online banking

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    GlobalTrends

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    social micropayment

    Blogger

    Musician

    Reader

    Viewer

    Listener

    Viewer

    Listener

    Film Maker

    $

    $ $$

    Generosity

    Artist

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • Think Tankan organization that conducts research and engages in advocacy

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Sharing

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Do it Yourself

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • Today we share information, our life stories, our thoughts and opinions, and

    crucially, our ideas.

    This has created a society populated by those who operate like this every day

    of their lives.

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    - WGSN 2010

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Time is gold

    Buying time

    Sharing & generosity

    Alternative methods (substitution)

    MainDrivers

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • more pull

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    less push

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • Banks should offer seminars,

    business tips and mentoring for their business clients.

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    -Freelancer, Barcelona

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Persona

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Maria Sanchez

    Owns her own consultancy company with 3 other partners.

    Teaches a masters course part-time.

    Ambitious, career focused, adventurous, environmentally and socially aware.

    Age: 36 years old Sex: Woman Nationality: Catalan Resident: Barcelona Education:- Industrial design [Escola Superior de Disseny, Elisava]- MBA Strategic Management [USA]

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias Mindset

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias Actors

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • International Network

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias actors

    Network Events

    Business

    Partners

    Personal

    Lawyer

    Clients Account

    Online Banking

    Think Tank

    Catalan Network

    International Network

    Financial Advisor

    1

    2

    3

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

    Online Banking

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias ExtremeMonday

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • 24:00

    06:00

    03:00

    12:00

    18:00

    09:0015:00

    21:00

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias extreme monday

    )))))

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • 24:00

    06:00

    03:00

    12:00

    18:00

    09:0015:00

    21:00

    )))))

    Maria loses majority of her time traveling between meetings.

    She looks to optimize her time in other aspects.

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

    Where Maria wastes time

  • 24:00

    06:00

    03:00

    12:00

    18:00

    09:0015:00

    21:00

    )))))

    Maria is adaptable to different working environments.

    She is often working in a range of spaces with a range of platforms.

    Marias productive places

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias Typical

    SaturdayMandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    24:00

    06:00

    03:00

    12:00

    18:00

    09:0015:00

    21:00

    Marias typical saturday

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    24:00

    06:00

    03:00

    12:00

    18:00

    09:0015:00

    21:00

    Marias typical saturday

    Maria meets two new contacts (networking event) for lunch in the center of city.

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Where professional meets personal

    Blurry linesIts not what you know,

    its who you know

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

    Business &pleasure

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    I need more time...more time

    to work...

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    MariasMonthly

    Cash FlowMandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • Total Income 4.600

    The New Bank Experience - Design Management Master - IED Barcelona 2010

    Marias monthly cash flow

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Rent 1.200 1st - 5th / monthly La Caixa|Cash/Transfer

    3.400

    Marias monthly cash flow

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Management Master - IED Barcelona 2010

    Bank Loan 9006th - 10th / monthlySantander|Auto-Transfer

    2.500

    Marias monthly cash flow

    Mandy Bouchedid | Marcus Carlsson | Miguel Pacheco | Peta Johnston 26/7 - 2010

  • The New Bank Experience - Design Man