Baltic IT&T 2007 A few words about… eParticipation in French eGovernment Projects RIGA – 18/20...
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Baltic IT&T 2007 A few words about… eParticipation in French eGovernment Projects RIGA – 18/20 April 2007 > Catherine Espaignet Ministry of Finances E-government Services Development [email protected]
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Transcript of Baltic IT&T 2007 A few words about… eParticipation in French eGovernment Projects RIGA – 18/20...
Baltic IT&T 2007
A few words about…
eParticipation in French eGovernment Projects
RIGA – 18/20 April 2007
> Catherine EspaignetMinistry of FinancesE-government Services [email protected]
Catherine ESPAIGNETe-Gov. Relationships with users representatives
(private sector)
Directorate general for State modernization (DGME)
e-Gov development department (SDAE)FRANCE
Directorate general for State modernization (DGME)
A governmental department in charge of:
- Designing & monitoring e-gov. 2006-2010 program Adele « ADministration En LignE » : 370 e-gov. Services / 50% are now on line- Supplying personalized & trustable e-gov. Services for all- Elaborating e-gov. Services interoperability, accessibility & security reference documents- Auditing departments- Monitoring relationship quality between users and departments
2006: French electronic administration Time of service
Capgemini Consulting / TNS SofresParis, septembre 2006
?
eAdministrationsounds good !
1. Central Access Point
A personalized portal from www.service-pubic.fr
mon.Service-Public.fr will enable every citizen to set up his or her own home page to access all the online public services of concern to him or her.
Users will thus be able to access all their official paperwork.
I am: married, father with 3 children
I am: employee, contractual agent
I live: Magny les Hameaux (Yvelines)
I am looking for a job1. Central access point:
– Situation
– Life event
– Geographical
1. Central Access Point2. Single Sign On
e-ID means
Services provided bypublic sectors
AccountDupont
AccountDurand
One MSP account / several authentication ways
(user / pwd, SMS challenge, smartcard)
Federation with different kinds of eGov accounts
MME DURANDMME DURAND
MSPM DUPONTM DUPONT
Personal accountM Dupont- N° 85651
Refund
Health Care
Personnal accountN° 15646746
ResearchesJob agency
Tax accountTax administration
Family accountDurand - N° 654832
Procedure IdN° 694125
Changement d’adresse
Seamless adm
Global Identity Management Solution based on Liberty Alliancespecifications
Identity Federation, no Unique Identifier
Circle of Trust
Identity ProviderFederation keys
Technical issues : federation keys
Administratione-Service A
(Service Provider)
Admnistratione-Service B(ServiceProvider)
User : Pierre Martin
pierrempmartin
pm‘123’
Pierrem‘789’
Pmartin‘456’
‘123’‘456’’789’
MSP Portal
Administratione-Service A
(Service Provider)
Admnistratione-Service B(ServiceProvider)
Before federation After federation
Definitions :pm, pmartin, pierrem : local eService IDs‘123’, ‘456’, ‘789’ : federation keysIdentity Provider : entity that manages identity-related informations, but not the identity itself. Provides the authentication system and holds all the federation keysService Provider : entity that provides e-services for the user. Uses the identity provider for authentication.Circle of trust : is made of one identity provider and all the service providers that want to delegate their authentication to this identity provider, using a centralized authentication (Single Sign On).
Only federation keys are transmitted
Moyen d’authentification : certificatNuméro de certificat : 71:87:66:04:19:E9:C8
Moyen d’authentification : certificatNuméro de certificat : 71:87:66:04:19:E9:C8Moyen d’authentification : certificat
Numéro de certificat : 71:87:66:04:19:E9:C8
Moyen d’authentification : certificatNuméro de certificat : 71:87:66:04:19:E9:C8 Moyen d’authentification : identifiant / mdp
Identifiant : jean.dupont
Moyen d’authentification : identifiant / mdpIdentifiant : jean.dupontMoyen d’authentification : identifiant / mdp
Identifiant : jean.dupont
Moyen d’authentification : identifiant / mdpIdentifiant : jean.dupont Moyen d’authentification : identifiant / mdp
Numéro assuré : 1740459001001 - 38
Moyen d’authentification : identifiant / mdpNuméro assuré : 1740459001001 - 38Moyen d’authentification : identifiant / mdp
Numéro assuré : 1740459001001 - 38
Moyen d’authentification : identifiant / mdpNuméro assuré : 1740459001001 - 38
Moyen d’authentification : identifiant / mdpIdentifiant : BBO282731
Moyen d’authentification : identifiant / mdpIdentifiant : BBO282731Moyen d’authentification : identifiant / mdp
Identifiant : BBO282731
Moyen d’authentification : identifiant / mdpIdentifiant : BBO282731 Moyen d’authentification : identifiant / mdp
Numéro allocataire : 7438915
Moyen d’authentification : identifiant / mdpNuméro allocataire : 7438915Moyen d’authentification : identifiant / mdp
Numéro allocataire : 7438915
Moyen d’authentification : identifiant / mdpNuméro allocataire : 7438915 Moyen d’authentification : identifiant / mdp
Numéro assuré : 1740459001001 - 38
Moyen d’authentification : identifiant / mdpNuméro assuré : 1740459001001 - 38Moyen d’authentification : identifiant / mdp
Numéro assuré : 1740459001001 - 38
Moyen d’authentification : identifiant / mdpNuméro assuré : 1740459001001 - 38Moyens d’authentification : identifiant / mdp
ou certificatou mot de passe dynamique (SMS)
Moyens d’authentification : identifiant / mdpou certificatou mot de passe dynamique (SMS)
Moyens d’authentification : identifiant / mdpou certificatou mot de passe dynamique (SMS)
Moyens d’authentification : identifiant / mdpou certificatou mot de passe dynamique (SMS)
Authentication
- Single Sign On
- 3 levels of security
- Identities federation
- Access by user choice (login, one-time password, certificates)
1. Central Access Point2. Single Sign On3. Personal Data Storage and
Exchange
An e-Safe / briefcase to store personal data (name, birthdate, full address, phone, email, etc.) and dematerialized official documents (diplomas, civil register certificates, etc.) which the user can obtain from the civil service and submit to the authorities to complete other procedures.
jdupont
**********
DUPONT
Jean
DUPONT
10/05/1968
Lyon Rhône
France
Célibataire
2
RemplirRemplir
1. Central Access Point2. Single Sign On3. Personal Data Storage and
Exchange4. Focal Communication Center
A Dashboard to give the end user a unified perception of his / her interactions with public services : messaging, documents, information, etc.
1. Central Access Point2. Single Sign On3. Personal Data Storage and
Exchange4. Focal Communication Center
► A Step towards Unique and seamless eAdministration User Experience
Live in Spring 2008 !
Other issues to face
• Respect for privacy (french CNIL)– Building of an Identity Management System– Personal data storage– Which advantages and which fears ?
• Need for convenience and understanding– Such a portal has to be really usable and friendly– Identity and federation are not common concepts !
• Setting-up of a trust relationship between the citizen and the e-Administration
– Prove the system security and confidentiality to the user– Definition of semantic, graphic and ergonomic standards– How to talk to the citizen to make him adopt the service ?
Want to know more ? Contact DGME
:: Benoît BOUTE, Alexandre TISSERANT ::Project Leaders, Mon Service Public
Change of address
on-line
Directorate General for State Modernization
Objectives of the service
The objectives of the project
- For users: to simplify and accelerate the administrative processes connected with changing address (target: 6 million people/year)
- e.g. : 20’ x 5 services = 1h40’
- For administrative bodies: to increase productivity by automating the processing of change of address notifications and to improve the quality of the addresses held (to avoid the costs connected with sending post to the wrong address)
- e.g. : 2’ processing x 50% x 6M changes of address/year = 2,7 M€/year
The solution proposed:
- To set up an on-line service serving as a one-stop shop for change of address notifications
Product completed
- Site at www.changement-adresse.gouv.fr (referenced in the French citizen portal and the most popular search engines) with 11 services
Quantitative and qualitative results
- Very large frequentation: 268,639 requests validated from 17/05/2005 to 31/12/2005, 1 million requests from 17/05/2005 to 19/03/2007, one request corresponds to the change of address of one household.
- High level of satisfaction: the service is considered to be useful (very useful) by 97% (87% respectively) of users (source: on-line survey on the site).
- Great willingness to recommend the service: 99% of users are prepared to recommend using the service to their family, friends and colleagues (source: on-line survey on the site).
- Positive side effects : new directions to improve quality…
- getting the citizens’ email automatic confirmations
performance measurements
- centralizing the user support visibility on local problems
- proposing a common front office friendly competition among services
Want to know more ? Contact DGME
Vivien TRAN-THIEN Project Leader
www.changement-adresse.gouv.fr
(+33)1 53 18 35 77
Receipt Receipt
Chambers of commerce via CFE.Net portal
The The entrepreneur or his agent plugs in to a entrepreneur or his agent plugs in to a web site and fills a formweb site and fills a form
How to create a company by Internet from the user point of viewHow to create a company by Internet from the user point of view
The entrepreneur pays The entrepreneur pays on line with his visaon line with his visa
The file is zipped & The file is zipped & sends on the platform sends on the platform
InfogreffeInfogreffe
Reception by the registrar Reception by the registrar or trade chamber agent of or trade chamber agent of a a notification by e-mailnotification by e-mail
He He clicks on the clicks on the link link & inserts his & inserts his
certificatecertificate
Registrar data storage
«Requests on RCS or «Requests on RCS or trade repertory » Filetrade repertory » File
Create Create requestrequest
He cheks in & He cheks in & process the fileprocess the file
Registrar of the ccial court / formalités.fr
Chambers of trade
To Declare on To Declare on honnor info. accuracy honnor info. accuracy & double click to sign & double click to sign his applicationhis application
He submits his He submits his supporting supporting documents by scan formatdocuments by scan format
Guaranty on data Guaranty on data informationsinformations
National Platform INFOGREFFE de Télécollecte
PayboxPaybox applic. recovers the applic. recovers the payments & allocate them payments & allocate them
The application form is The application form is confirmed & filed in the confirmed & filed in the Registrar data storageRegistrar data storage
Each submission is paid & Each submission is paid & displayed by Certeurope, time displayed by Certeurope, time
stamp third partystamp third party
The checked request is legally The checked request is legally filed filed in the electronic data in the electronic data storage of archiver third partystorage of archiver third party
Payment Application
Register of Commerce :on-line registration
Dominique Marolleau, ManagerGIE Infogreffe
(+33)1 43 41 33 55
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