Bali Travel brochure

Bali Bali lies between the islands of Java and Lombok and is one of more than 17,000 islands that

make up the Indonesian Archipelago. This small paradise island is often referred to as the

‘Morning of the World’. Here you can climb a volcano, walk through beautiful terraced rice

fields and jungles, swim and surf some of the worlds most famous beaches, visit magnificent

temples, traditional villages and experience the unique Balinese culture, a combination of

spirituality, religion, tradition and art.

Useful Information ...............................3

Experiences ........................................5

Kuta .....................................................7

Seminyak ............................................8

Sanur ...................................................8

Ubud....................................................9

Jimbaran Bay ....................................10

Nusa Dua ..........................................11

Candidasa .........................................12

Lombok .............................................12

Suggested Itineraries ..13

Bali Combinations ..........15

Terms & Conditions ..........................16

Bali

For over 35 years emeraldglobal has offered clients the very best value holidays by working closely with hundreds of hotels and dozens of airlines.

peoplestravel has an extensive range of holidays across Asia and the rest of the world with something for everyone. We have pioneered many special interest tours with themes such as Safari Tours, Luxury Cruises, Formula 1 Grand Prix Tours, Diving Tours, Luxury Honeymoons and Romantic Getaways.

We have a team of experienced staff who will be able to help you decide on a tour to suit your interests and budget and ensure you have a memorable holiday experience. So please call, email or come in and see us and find out just why after 35 years of still offering quality holidays and excellent service, peoplestravel continues to ensure you have the holiday of a lifetime.

Yours faithfully

Joe WongManaging Director and Founder peoplestravel

Complete peace of mind when you book with

emeraldglobalgroup

Useful Information

Flying Time

Flying time from the UK is approx

15.5 hours to Denpasar.

Time

GMT +8 hours.

Visas

A visa is required and can be obtained

on arrival.

Currency

Indonesian Rupiah (IDR). You can withdraw

money from banks and ATM’s. Currency

exchange is available at banks and hotels.

Language

Bahasa Indonesia is the national language of the

Republic of Indonesia. English is widely spoken

in Bali.

Health

Please check with your GP prior to travel.

When to go

The best time to visit Bali is in the dry season

between April and September. During these

months the island offers a sunny climate with low

humidity, limited rainfall and cool evenings.

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Kuta & LegianKuta is Bali’s largest and busiest tourist resort

providing a vast selection of accommodation of all

styles and prices, good shopping and restaurants,

surf, sunsets and nightlife. Legian overlaps the

northern part of Kuta and stretches out along

the beach hinterland through to Seminyak.

Legian offers a maze of alleyways between the

main road and the beach, lined with restaurants,

markets, bars, food stalls and endless shops.

Both of these areas would suit those wanting the

best of both beach and entertainment.

SeminyakSeminyak is the next town north of Legian and is

renowned for luxury accommodation, boutique

shops, fashionable restaurants and bars. The

atmosphere is more sophisticated than Kuta, and

the beach in particular is quieter during the day.

SanurAn alternative to Kuta for those wanting

sun, sea and sand. Sanur has inexpensive

restaurants, a variety of tourist services and

offers good nightlife but on a smaller scale

to Kuta. There is a good choice of hotels to suit all

budgets. The beach is a narrow stretch of white

sand sheltered by a reef.

UbudSituated in the hills approximately 20 kilometres

north of Denpasar. Ubud is the serene cultural

centre of Bali, surrounded by rice fields and

ancient temples.

Jimbaran Bay Located south of Kuta and Denpasar Airport.

Jimbaran itself is a fishing village that has attracted

some of the world’s best resort hotels. There are

numerous choices of seafood restaurants around

the bay.

Uluwatu Uluwatu lies at the southern tip of Bali surrounded

by a coastline of high cliffs and surfbreaks.

The area is famous for the Pura Luhur Ulu

Watu temple.

Nusa DuaNusa Dua translates to “two islands”. The islands

are actually raised headlands, each with a small

temple. Nusa Dua is better known for the large

beachfront resorts. The beach continues north

joining the peninsula of Tanjung Benoa, where

conditions are ideal for watersports.

CandidasaRelatively unknown a decade ago, Candidasa

is now a popular and relaxing retreat that has

managed to retain its village identity. The beaches

are volcanic and the islands directly off Candidasa

offer excellent snorkelling and diving. Candidasa

is a good base from which to explore eastern Bali.

LombokLombok is an island located east of Bali, rich in

culture and offers a more tranquil and quieter

alternative to Bali, but still has the same tropical

climate and beautiful beaches.

Call Bali Reservations 0844 248 6098

Kuta Beach

PadangbaiTenganan

Candidasa

Denpasar

Kuta

Nusa DuaUlu Watu

Legian

Pura Tanah Lot

Ubud

Lovina

anganaadasa

BaliLombok

GunungAgung

GunungBatukau

Band

ung Strait

Bali Sea

Bali Strait

NusaPenida

Gili Islands

Tanjung

Bangsal

Senggigi

Kuta

Bali BaratNational Park

Gunung RinjaniNational Park

Lake BaturLake Bratan

Lake Buyan

Kecak DanceUlun Danu temple

Experiences

Kintamani Volcano Tour The most popular sightseeing tour in Bali.

See the best of outstanding scenery combined

with cultural treasures and handicraft workshops.

Experience spectacular views of Mount Batur and

Lake Batur. This scenic journey will showcase

Bali’s famous tiered rice paddies.

Land Cruise Explore Bali’s hidden treasures by jeep. Journey

into Bali’s hinterland and enjoy stunning scenery

along the way as you travel to the Waka Rainforest

Camp high on the slope of Mount Batukaru, where

you will have a delicious lunch. Along the way visit

Tegal Jadi village, a traditional farmhouse and the

hot springs at Banjar Belulang.

Sea CruiseEnjoy a relaxing full day cruise on board a

catamaran to the nearby islands of Nusa Penida

and Nusa Lembongan. Learn how to scuba dive

or snorkel or simply soak up the rays and enjoy the

experience. The trip includes a buffet lunch, shore

excursions to Lembongan village, snorkelling and

coral viewing from a glass bottomed boat.

Balinese SpaSoothe the senses of your mind, body and soul,

with a visit to a Balinese spa. All the natural

treatments draw on the ancient health and beauty

traditions of Asia, ensuring idyllic relaxation

and pampering.

Cycling TourExplore the true Bali, away from the crowds and

enjoy a guided cycling tour where you will have

the opportunity to see stunning landscapes such

as the tiered rice paddies and learn about the

Balinese culture.

White Water RaftingExperience the beauty and excitement of Bali.

Enjoy white water rafting on two rivers, the

majestic Ayung River, with its thick tropical jungle

and Telaga Waja River, rushing through the open

highland farms and narrow gorges.

65 www.peoples.travel Call Bali Reservations 0844 248 6098

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Facilities

• Six restaurants and bars

• Two swimming pools

• Children’s swimming pool

• Two tennis courts

• Fitness centre

• Water sport facilities

• Bicycle hire

• Spa

Facilities

• Five restaurants and bars

• Swimming pool

• Massage

• Fitness centre

• Squash courts

• Watersports

Facilities

• Three restaurants and bars

• Swimming pool


• Fitness centre

• Spa

Facilities

• One restaurant and bar

• Swimming pool

• Spa

• Complimentary access to a gym

(situated 100m from the villas)

Sanur Beach Hotel, Sanur

The Sanur Beach hotel is set along one of the

most pristine beaches in Bali, 15 minutes drive

from the capital Denpasar and 25 minutes from

the airport. Each of the 238 large guest rooms and

suites have a private balcony with sea or garden

views. The resort has an extensive choice of sports

facilities ranging from kite surfing, parasailing and

windsurfing, making this an ideal resort for both

couples and families.

Discovery Kartika Plaza Hotel, Kuta

Risata Bali Resort, Kuta

Situated right on the beachfront of popular south

Kuta, the Discovery Kartika Plaza Hotel has

318 rooms, suites and villas set within tropical

gardens. Located next to the Discovery Shopping

Mall and within walking distance of shops,

restaurants and entertainment facilities, it is an

ideal location for those seeking the best of beach

and entertainment.

Risata Bali Resort & Spa is a hidden gem in the

heart of south Kuta. The 139 spacious rooms

and suites are set within beautiful gardens and

the beach is 100 metres away. The resort is

conveniently situated within walking distance of

the shops, restaurants and bars and provides

good value for money.

The Elysian Boutique Villa Hotel, Seminyak

Situated in Seminyak and just 5 minutes from the

beach, the Elysian is an all-villa boutique property

with secluded private pool-villas. There is a

choice of one or two bedroom villas and each

are contemporary in design offering the ultimate

in luxury. The villas are just a short walk from the

shops, trendy restaurants and bars in Seminyak and

is the ideal place to stay for those looking for luxury

at great value.

* All prices are per person per night and based on twin-share in the lowest room category.

Prices from £119*pppn includes breakfast




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Facilities

• Twelve restaurants and bars

• Three swimming pools


• Kids club

• Fitness centre

• Bicycle here

• Two spas

Facilities

• Two restaurants and bars

• Swimming pool

• Spa

• Beach Volley ball

Ayana Resort & Spa,Jimbaran

Perched on limestone cliffs above the Indian Ocean,

the resort features 368 guestrooms, suites and

pool villas. Each room combines the latest modern

comforts with traditional design, which is rich in

Indonesian carving and paintings. This resort is

ideal for both families and couples wishing to relax

and unwind. Please note that there are 184 steps

down to the beach, which is not ideal for those with

walking difficulties.

Keraton Jimbaran Resort & Spa, Jimbaran

The Keraton Resort & Spa is a boutique style resort

located at Jimbaran bay on a white sandy beach,

only 10 minutes drive from the airport. Each of the

102 spacious rooms, including the suites and pool

villas are elegantly designed in traditional Balinese

style and are set within a tropical garden.




Prices from £39*pppn includes breakfast FREE nights available, please call


Bali Hyatt, Sanur

The Bali Hyatt has a beautiful beachfront location

in the popular resort of Sanur and is just a 25

minute drive from the airport. The hotel is set within

36 acres of lush tropical gardens and each of the

386 rooms and suites are decorated in traditional

Balinese style and have a balcony.

Facilities

• Nine restaurants and bars


• Tennis, volley ball & badminton courts

• Fitness centre

• Water sports

• Children’s club

• Spa

Prices from £85*pppn includes breakfast FREE nights available, please call.

Kamandalu Resort & Spa, Ubud

Nestling in the lush green hills of Ubud, this

charming boutique resort is built in the traditional

style of a real Balinese village. Each of the 58 villas

and pool villas are individually designed and have

panoramic views of the valley and Petanu River

and blend harmoniously into the surrounding

green terraced rice paddies and tropical forests,

making this the perfect getaway.

Facilities

• Three restaurants and bars

• Swimming pool


• Spa

• Cooking classes


Facilities

• Two restaurants and bars


• Spa

Facilities

• One restaurant

• Swimming pool

• Spa

• Organic fruit & vegetable garden

• Cooking classes

Qunci Villas Hotel, Mengiat, Lombok

Alila Manggis, Manggis, Nr Candidasa

This charming boutique hotel is situated on

Sengiggi beach and just a ten minute drive

from Sengiggi town. The Qunci Villas boasts

2 beachfront complexes set in beautifully

landscaped gardens. The rooms and pool villas

are a tasteful mixture of modern architecture

reflecting the local style of Lombok and Bali.

This hotel is the ideal place to stay for those

seeking relaxation.

Alila Manggis is a secluded resort in Manggis,

situated near to the village of Candidasa. The 53

rooms and suites are housed in traditional two-

storey thatched Balinese pavilions and all have

ocean views. The hotel is famed for its cooking

school specialising in east Balinese cuisine and its

dive sites off Manggis.






Facilities

• Nine restaurants and bars

• Three swimming pools

• Children’s swimming pool and club

• Fitness centre

• Water sports facilities

• Bicycle hire

• Squash courts

• Cooking classes

Nusa Dua Beach Hotel & Spa, Nusa Dua

Situated on the beachfront, the Nusa Dua Beach

Hotel has 381 guestrooms and suites set within

23 acres and offers either sea or garden views.

The hotel is only a short distance away from

the nightlife and shopping spots of Kuta beach

and Legian street. Exposing the rich Balinese

traditions and culture, this hotel offers an ideal

getaway for both couples and families.

Prices from £48*pppn ALL INCLUSIVE

Club Bali Mirage, Tanjung Benoa

The Club Bali Mirage is set on a stunning

beachfront location in Tanjung Benoa and

provides a great place to unwind and relax. It is

just a 10 minute drive from Nusa Dua and 25

minutes from the airport. The hotel

has 98 spacious rooms and is ideal for

families and those on a budget as the

All Inclusive option offers great value for money.

Facilities

• Four restaurants and bars

• Swimming pool

• Watersports

• Games room

• Kids club

9 10 www.etours-thailand.com 9 14 www.etours-thailand.com Call Bali Reservations 0844 248 6098

x

Day 1 Met on arrival at Denpasar Airport and transfer to Nikko Hotel in Nusa Dua for three nights.

Day 2 Day at leisure. (B)

Day 3 Full day Mt Batur Volcano tour, where you will see breathtaking views of the crater, and Lake Batur. Also, experience traditional Barong and Kris dance at an art village. (B)

Day 4 Depart by boat to Lembongan Island and stay two nights at the Lembongan Resort. (B)

Day 5 Day at leisure to relax and explore the island. (B)

Day 6 Depart by boat to Gili Trawangan, at 3 kms long and 2 kms wide, it is the largest of Lombok’s Gili Islands. There are no motorised vehicles, main transportation is by bicycles and small horse drawn carriages. Stay three nights at the Villa Ombak. (B)

Days 7&8 At leisure, where you can relax on the beautiful beach, snorkel or scuba dive. (B)

Day 9 Transfer to Lombok and continue to Hotel Tugu Lombok for three nights, situated on the northwest coast. (B)

Day 10 Day at leisure, where you have the option of learning how to cook traditional cuisine, learn how to surf or enjoy a sunset bike ride and visit the nearby villages. (B)

Day 11 Visit a village, where you will see traditional basket weaving and pottery making. (B)

Day 12 In the afternoon return to Bali. On arrival you will be met and transferred to the Nikko Hotel for three nights. (B)

Day 13 Full day tour to see the spectacular rice fields of Jatiluwih, the Batukaru mountain temple and enjoy a soft trek, before continuing to Tanah Lot Temple for sunset. (B)

Day 14 At leisure. (B)

Day 15 At leisure until your transfer to the airport. If you wish to extend your stay, please ask. (B)

15 days Bali & Lombok fr £1,290** Per person based on twin share.


Suggested Itineraries

*Price includes tours and transfers, flight from Lombok to Bali, boat trips, accommodation and meals specified. International flights are not included, details on request. These are just a few of our Bali tours available, please call for further details.

(B) Breakfast (L) Lunch (D) Dinner

Traditional basket weaving

Barong dance

Tanah Lot Temple

Day 1 Met on arrival at Denpasar Airport and transfer to Parigata Resort, Sanur for five nights.

Days 2 & 3 At leisure. (B)

Day 4 Enjoy a city tour of Denpasar, visiting the Art Museum and a traditional market, selling everything from exotic fruit to handmade clothing. (B)

Day 5 Full day cruise to Lembongan Island, learn how to scuba dive or snorkel or simply just soak up the rays and enjoy the cruise. (B, L)

Day 6 Travel to Menjangan Resort via Bedugul in central Bali, where you will visit the Royal Temple of Taman Ayun at Mengwi and Ulundanu Temple complex set beside Lake Beraton. Stay three nights at the Menjangan Resort at Monsoon Lodge, situated in the Barat National Park. (B)

Days 7&8 At leisure, where you can relax on the beautiful beach, snorkel or scuba dive. (B)

Day 9 Travel to Ubud, visit Maduwe Karang Temple, dedicated to the male counterpart of the rice goddess Dewi Sri and the Penulisan Temple, which houses archeological remains dating back to the 11th century. See the impressive Mt Batur before going to the Komaneka Resort in Ubud, where you will stay for three nights. (B)

Day 10 Visit the Ubud art villages and see the traditional Barong dance. (B)

Day 11 Day at leisure to further exploration. (B)

Day 12 At leisure until your transfer to the airport. If you wish to extend your stay further, please ask. (B)

12 Days Bali – Beach & Mountain fr £589** Per person based on twin share.

Maduwe Karang Temple

*Price includes tours and transfers, accommodation and meals specified. International flights are not included, details on request. These are just a few of our Bali tours available, please call for further details.

Bali CombinationsA great way to experience more than one country within the Orient, is combining both city and beach

break destinations. Below is just a small selection of multi-centre suggested itineraries including Bali.

Choose to experience any of the following itineraries, staying in three, four or five star hotels. Please call

one of our Far East Specialists for further ideas and prices and they will be happy to help you plan your

ideal tailor made holiday.

Bangkok and Bali

Flexible twin centre holidays combining the

exciting Thai capital city of Bangkok, offering great

shopping, stylish nightlife and delicious food with

Bali, renowned for its beautiful beaches.

Kuala Lumpur and Bali

Enjoy the city buzz with a mix of laid back beach

life. Explore the vibrancy of Kuala Lumpur, where

the old meets new, before flying to Bali with its

stunning beaches and welcoming hospitality of

the Balinese people.

Hong Kong and Bali

Explore the lively city of Hong Kong, with its

mix of street markets, skyscrapers and islands.

From there fly to Bali and enjoy its beaches,

temples and emerald rice terraces.

Singapore and Bali

Take in the delights of the cosmopolitan city

of Singapore, shop until you drop and enjoy

a Singapore sling at the world famous Raffles

hotel. Then head to Bali where you can take a

hike amidst volcanoes, or chill out in the mellow

beach towns.

Borneo, Kuala Lumpur and Bali

Experience a true adventure of jungle, city and

beach. Go in search for orang-utans in the

jungles of Borneo, enjoy the excellent shopping

opportunities in Kuala Lumpur, before relaxing

in Bali.

Kuala Lumpur Orang-utan, Borneo

Additional InformationDATA PROTECTION STATEMENT In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or public authorities such as customs/immigration if required, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA) controls on data protection may not be as strong as the legal requirements in this country. However, we will not pass any information onto any person who is not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities

or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).Please note: that where information is also held by your travel agent, this is subject to your agents own data protection policy.

INSURANCEWe require that all of our clients are adequately insured against unforeseen mishaps and medical emergencies. However you must purchase your travel insurance and must make sure that the policy is adequate to cover your needs and any activities you are planning during your holiday. Emerald Global Ltd will be happy to arrange insurance for you.

1. OUR AGREEMENT WITH YOUThe following conditions form the basis of your contract and should therefore be read carefully. The contract is governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. The terms and conditions vary depending on whether you purchase a “package holiday” consisting of transport and accommodation booked at the same time or “other travel arrangements” which is anything else, including accommodation or transport booked separately. If you book a package holiday, your contract is with Emerald Global Ltd. A contract will exist as soon as we issue a confirmation invoice. If you book other travel arrangements, Emerald Global acts as an agent and your contract will be with the principal notified to you eg the hotel/ accommodation provider. Their booking conditions will apply and we advise you to obtain and read those. As agent, we accept no responsibility for the provision of the travel arrangements by the principal with whom you have a contract. 2. YOUR FINANCIAL PROTECTIONPackage holidays:When you buy an ATOL protected air holiday package and/or flights from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s License number 3676.In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk The price of our air holiday packages includes the amount of £1 per person as part of ATOL Protection contribution (APC) we pay to CAA. This charge is included in our prices.3. ABTAEmerald Global Ltd is a member of ABTA (membership number W2488). ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and arbitration scheme available to you if you have a complaint, can be found at www.abta.com. See also clause 25 below. 4. RESERVATIONSReservations can be made over the telephone or by email or in person. All arrangements including airfares are subject to availability at the time you book. When you or your travel agent wish to confirm a package holiday booking, you must sign a booking form acknowledging your understanding and acceptance of our terms and conditions. Please note that where a supplier’s services form part of your booking, the supplier’s standard terms and conditions will also apply.5. PAYMENTSWhen you make a flight booking you must pay a deposit of a minimum of £50 per person. However, some airlines require full payment at the time of booking and you will be advised at the time of booking of the amount of deposit required. Deposit amounts between £150-£300 per person will apply in all cases to sports events. When you make a holiday booking you must pay a deposit of a minimum of £200 per person. The balance of the cost of the holiday must be paid at least 8 weeks prior to the departure date or any earlier depending on airlines ticketing contracts. Deposits are non-refundable and non-transferable. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times. Travel documents will not be released until we have received full payment.Payment will be accepted by cash, cheque, Visa Debit and Switch

Cards (no surcharge), Visa, Mastercard (2% surcharge), Corporate Visa, Corporate Mastercard, Amex, Diners Club, JCB (3% surcharge). Cheques are to be made payable to Emerald Global Ltd. Please allow 10 working days for the cheque to clear. If any cheque is returned by our bank unpaid, we reserve the right to make a £25 administration charge.6. COST OF YOUR HOLIDAYAll prices quoted are in £ sterling. We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.The price of your travel arrangements was calculated using exchange rates quoted in the “Financial Times Guide to World Currencies” on 6 November 2009 in relation to the following currencies: US dollars. Package Holidays: Changes in transportation costs, including the cost of fuel; dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. There will be no change to your holiday price within 30 days of your departure.We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.7. ACCURACYPlease check all of the details on your invoice immediately and advise us of any inaccuracies within 48 hours of receipt. If you do not contact us within 48 hours of receipt we cannot accept any liability for errors made by us. We will endeavour to assist in all cases but if you make a mistake we will pass on any costs incurred to rectify the error. The name shown on all travel documents should match those on the passenger’s passport(s). If you are getting married or changing your name, the name(s) on your passport must reflect those on your travel documents. Failure to comply with this may result in amendment charges being levied or possible cancellation of your flights. Please see clause 12.8. DISABLED PASSENGERSWe are happy to give advice when choosing a holiday, however it should be noted that some resorts and/or hotels or tours may not be suitable. In order to assist you and us in ensuring your holiday is enjoyable, we must be provided with full details of any disability or special needs that may be required, at the time of booking.

Booking Conditions

15 16Call Bali Reservations 0844 248 6098www.peoples.travel

17 18Call Bali Reservations 0844 248 6098www.peoples.travel

It is important that you check with your GP prior to travelling for information in regards to inoculations that you may need if you are travelling to countries with high risk of disease or if you have recently returned from an infected country. Information is readily available from your local surgery or by visiting The Foreign and Commonwealth Office website: www.fco.gov.uk ; www.doh.gov.uk.18. DESPATCH OF TICKETSa) e-ticketsSome airlines offer only electronic confirmation of your reservation, or “e-ticketing”. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. It is your responsibility to advise us if you have not received your e-ticket confirmation. b) Tickets are only issued against full payment. Tickets and travel documents are usually sent by Royal Mail services to the invoice address unless you advise us otherwise. Tickets are generally posted to you 14 days before your departure date. If you require delivery by any other service, it can be arranged and the cost will be added to your final invoice. We cannot accept any liability for late or lost tickets if normal post is used. If you wish to collect your tickets personally the tickets will be issued and held in our office 5 working days before the proposed collection date.19. LOST OR STOLEN TICKETSShould tickets become lost or stolen, it is necessary to complete an indemnity form to be passed to the airline. Some carriers are then prepared to issue replacement tickets immediately but may impose a fee for this which will be payable by you. Other airlines require full payment to issue replacement tickets and will refund the amount paid for the original documents at a later date. Please be aware that this process may take up to 18 months.If you have not received your travel documents or you have mislaid your travel documents, you must inform us at least 7 days prior to departure. Failure to do so may result in you having to pay additional charges, as special arrangements will have to be made. Tickets once sold towards a sporting event cannot be replaced if lost.20. REFUNDSUnused or partly used air tickets are to be returned to Emerald Global Ltd. We will return the tickets to the airline for authorisation and calculation of refund due. Any refund received back from the airline is then subject to loss of deposit and Airlines cancellation charges and Emerald administrative charge of £50 per person, unless advised differently at the time of booking. Please note that airline refunds for part-used tickets and the return half of tickets are always less than the pro rata rates and in some cases may have no value at all. Refunds can take up to 6 months in total. Some airlines may require proof of departure from the destination country or a residency certificate, before refunding part used tickets. Please ensure that when returning tickets for refund that registered post is used.21. OUR LIABILITY TO YOU(i) “Packages”If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at 15/16 New Burlington Street, London, W1S 3BJ, Tel: 020 7312 1700 Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically

entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 9. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 “Sporting Events” Your package or other travel arrangement may include a sports event. Events can be cancelled or cut short without notice. This is a rare occurrence. Every effort is made to obtain and pass on to you up-to-date information regarding each event. This information is based on details supplied to us and we cannot guarantee its accuracy nor that your itinerary will remain unchanged. The cancellation of a race, the non-appearance of a sportsperson, or other changes is entirely outside our control. We are therefore, unable to accept any responsibility by way of refund, compensation, or otherwise for changes in the programme, even if this involves the cancellation of an event. If, however, we obtain a refund from the Event Organiser, this will be passed on to you. (ii) Other travel arrangementsWe act as agent and responsibility for your booking lies with the principal. 22. PROBLEMS WHILE YOU ARE AWAY If you have a problem during your holiday, please immediately contact your hotel, tour operator or other service provider involved. If this is not possible or satisfactory, please contact Emerald Global Ltd. We aim to answer as soon as possible but please remember time zone differences. Please ensure that you are fully aware of all visa & health requirements for your trip. Emerald Global Ltd does not accept any responsibility for any problem associated with the non-compliance by any person who fails to have the correct documentation for their trip. 23. COMPLAINTS If you have a problem during your holiday, please inform the relevant suppliers (e.g your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to Emerald Global Ltd, quoting your booking reference and all other relevant information and documentation. Please keep your letter concise and to the point. Correspondence will be automatically acknowledged and dealt with under the guidelines set by ABTA for responding to such complaints. Please bear in mind our need to investigate matters raised with suppliers or agents involved. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. 24. PROMPT ASSISTANCE IN RESORT If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. 25. ARBITRATIONDisputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by ABTA, and administered independently by IDRS, part of the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com

9. AMENDMENTS BY YOUIf, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of (£35), and any further cost we incur in making this alteration. In some cases airlines require tickets to be issued on booking and where tickets have been issued changes may be treated as cancellation and will be subject to the charges shown in section 12. Please note that a change to the confirmed travel departure is regarded as a cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly airlines, whose special fares in some cases are non-refundable, may consider a name or other change to an existing booking as a cancellation and rebooking, with up to 100% cancellation charges. Tickets once sold, towards a sporting event cannot be refunded or redeemed. If services booked are dependent on a minimum number using the service, we will have to recalculate the total cost based on the new number of passengers travelling. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance.Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.10. CANCELLATIONS AND AMENDMENTS BY US/ THE PRINCIPALi) Package Holidays - It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangement less than 8 weeks before your departure date, except for reason of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of lower value). If we have offered you a comparable alternative and you choose a more expensive alternative you must pay the difference.In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. You will have the choice of 1) accepting the change of arrangements, 2) accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or 3) cancelling your booked holiday and receiving a full refund of all monies paid. Except where the major change or cancellation arises due to reasons of force majeure (see clause 14), or from circumstances outside our control, we will also pay compensation.ii) “Other Travel Arrangements” -Where we only act as a booking agent, particularly in the case of air tickets, we may not be notified of major change before you travel. However, where we are notified, we will advise you or your travel agent as soon as is reasonably possible. If the changes are not acceptable to you, we will offer you an alternative if available, or a full refund, as per the “packages” section above. If your chosen alternative costs more, you must pay the difference. Please note that a change of airline carrier or UK departure between London airports is not considered a major change. Service providers generally reserve the right to cancel arrangement at any time. In the unlikely event that a booking has to be cancelled for any other reason than non-payment, then a full refund will be made of all monies paid, less any booking and amendment fees or insurance premiums. 11.MAINTENANCERenovations and/or construction work may sometimes be taking place at your chosen hotel/resort during your stay, we have no control over these situations. When we have been advised of such cases and consider that it may affect the enjoyment of your holiday we will notify you as quickly as possible. However, while every effort will be made, it may not always be possible to advise you of emergency repairs to facilities, such as swimming pools, prior to your departure from the UK.

‘‘‘12. CANCELLATION BY YOUYou may cancel your booked arrangements at any time. You must give us written notice signed by the person who made the original booking. (i) Packages Holidays:a) Prior to final paymentAs making a booking incurs costs, you will forfeit all applicable deposits in case of your cancellation.b) After final paymentA cancellation at this stage will be subject to cancellation fees, which can be as high as 100% of the full amount depending on the nature of the booking and the service provider involved. Please note that any booking fee and/or amendment charges are non refundable in the case of your cancellation.Number of days prior to departure date written advice of cancellation received: Loss of Total Holiday Cost %More than 57 days loss of deposit 56-35 days 40% of total holiday cost 34-21 days 60% of total holiday cost 20-8 days 80% of total holiday cost Within 7 days 100% of total holiday cost (ii) Other Travel arrangementsa) Flights - prior to final payment the deposit will be forfeited. Once final payment has been made charges can be as high as 100%. Please check the special conditions concerning your itinerary. b) For packages please see the above scale of cancellation charges, based upon the time before departure that we receive your written notice of cancellation. c) Other arrangements – We act as agent and the cancellation charges are applied by the principal. Cancellation conditions vary dramatically. Hotels generally attract the cost of the first night’s accommodation. Car hire cancellation charges can be up to 100% depending on when the cancellation was made. d) Insurance - if the insurance arranged by Emerald Global Ltd does not meet your needs, a refund will be allowed if the Certificate is returned within 14 days, as long as no claims have been made and the period of travel has not started. After this 14-day period, insurance premiums cannot be refunded. Please ensure you are certain of the fees applicable to your booking by asking your travel agent or us before proceeding to book your arrangements13. CONDUCT We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or threatening to our staff or suppliers in the UK or abroad. Additionally, airline pilots have the right to refuse to allow you to board an aircraft and if this occurs or we consider your behaviour to be unacceptable, your booking will be cancelled with immediate effect and we shall have no further liability to you. If you are overseas, you will be responsible for your own return home and that of any of your party. If you or any person travelling with you causes damage or injury to any property or person or cause delay or diversion of any aircraft or other form of transport, you agree to compensate us or the supplier affected for any losses and expenses incurred, including legal expenses.14. FORCE MAJEUREWe regret we cannot pay any compensation in the event of a force majeure. Force majeure includes war, threat of war, riots, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control and that of our suppliers.15. ROUTINGS AND TIMINGSUnless otherwise stated, the routing of your air ticket cannot be changed, once the balance has been paid. Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or passenger failure to check in on time. Flight timings are subject to change as a result of airline procedures and up to date times will appear on your final itinerary. We do not make any arrangements if there is a delay at the outbound or inbound point of departure. Most airlines however, do make provisions in such cases. 16. FLIGHT RE-CONFIRMATIONAll onward and return flights must be re-confirmed with the relevant airlines. Emerald Global Ltd accepts no responsibility for bookings cancelled due to non-compliance with the particular airline’s rules.17. PASSPORTS, VISAS & HEALTHYour specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Additionally many countries require that your passport is valid for at least 6 months after your departure date from that country. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

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Bali Travel brochure

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