BALANCED SCORECARD MANAGEMENT MASTERCLASS · ǽ Improve the performance of your company by applying...
9
AU: +61 3 9028 2223 | UAE: +971 4 563 7316 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935 kpiinstute.org Implement a Balanced Scorecard Management System to drive business performance Over the last years, the team at The KPI Institute: ǽ Documented 8,000+ KPIs from 16 funconal areas and 25 industries; ǽ Reviewed 1,000+ performance reports from 125 countries; ǽ Referenced 30,000+ resources as part of the documentaon process. Key business benefits: ǽ Improve the performance of your company by applying latest trend methodologies in the field of KPIs; ǽ Improve your decision making process by appropriately using the Balanced Scorecard; ǽ Obtain beer organizaonal results by developing a sound Balanced Scorecard System. BALANCED SCORECARD MANAGEMENT MASTERCLASS 2018 EDITION: ǽ 25 - 26 APRIL JAKARTA, INDONESIA
Transcript of BALANCED SCORECARD MANAGEMENT MASTERCLASS · ǽ Improve the performance of your company by applying...
AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg
Implement a Balanced Scorecard Management System to drive business performance
Over the last years the team at The KPI Institute
ǽ Documented 8000+ KPIs from 16 functional areas and 25 industries ǽ Reviewed 1000+ performance reports from 125 countries ǽ Referenced 30000+ resources as part of the documentation process
Key business benefits
ǽ Improve the performance of your company by applying latest trend methodologies in the field of KPIs ǽ Improve your decision making process by appropriately using the Balanced Scorecard ǽ Obtain better organizational results by developing a sound Balanced Scorecard System
BALANCED SCORECARD MANAGEMENT MASTERCLASS
2018 EDITION ǽ 25 - 26 APRIL
JAKARTA INDONESIA
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard and leverage on its benefits to advance strategy execution The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard as well as on developing the necessary skills for a successful implementation
ǽ Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System
ǽ Develop and implement a Balanced Scorecard Management Architecture in a standardized manner
ǽ Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System
ǽ Improve strategy communication by using the Balanced Scorecard Management System
ǽ Comprehend fundamentals of a Performance Management System
ǽ Transpose the organizational strategy into a Balanced Scorecard Management System
ǽ Learn how to integrate the components of a Balanced Scorecard Architecture
ǽ Professionals interested in measuring performance
ǽ Topmiddlelower management professionals
ǽ Performance measurement experts
Professionals interested in Balanced Scorecard Management System from the finance human resources production logistics information technology and other fields will acquire the competency to apply all the above-mentioned concepts in their organizations immediately after the course
Executives or operational managers regardless of their field of expertise will gain the ability and knowledge to measure performance and maximize the value of using a sound Balanced Scorecard Management System The tools and resources offered as part of the training course will enable managers to apply the acquired concepts within their organizations immediately after the course
For professionals like Strategy Manager Performance Management Officer or Performance Architect it is important to develop competencies in designing a Balanced Scorecard Architecture especially in terms of translating the organizational strategy into outstanding results
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
AgendaUnderstanding the BSC role in the Performance Management System
Implementing and using a Balanced Scorecard
Day 1
Day 2
Balanced Scorecard - Performance Management tool
Integrate strategy to organizational system
Manage performance
Learn and recalibrate
Nurture a Performance Culture
Review and Learning Assessment Quiz
Performance Management Audit
Formulate Organizational Strategy
Structure Organizational Strategy
ǽ What is the Balanced Scorecard ǽ Balanced Scorecard structure and elements ǽ The role of the Balanced Scorecard ǽ 10I to implement a BSC Management System
ǽ Performance measurement ǽ Project management ǽ Budgeting ǽ Human capital ǽ Process management ǽ Risk management ǽ Business acumen improvement 1 Competencies 2 Capabilities 3 Mindset
ǽ Organizational competencies maturity development
ǽ Data gathering ǽ Data analysis ǽ Performance reporting ǽ Performance reviews ǽ Benchmarking
ǽ Insights Generation ǽ Decision Making Process ǽ Strategy Recalibration ǽ Action items implementation amp monitoring ǽ Modelling Strategy
ǽ Communication ǽ Education ǽ Engagement ǽ Gamification ǽ Compensation
ǽ Course review ǽ Learning Assessment Quiz
ǽ Strategy and business planning ǽ Performance measurement ǽ Performance improvement ǽ Performance culture ǽ Employee performance
ǽ Defining strategy ǽ Vision and mission statement ǽ Organizational values ǽ Value drivers ǽ Goals and Objectives
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard ǽ Dashboard ǽ KPI Documentation ǽ Portfolio of Initiatives ǽ Initiative Description
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
Additional reading ndash examine a list of resources which will ensure a continuous learning experience
ǽ Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge ǽ Forum introduction - share an introduction message to present yourself to the other course participants ǽ Pre-requisite reading - go through a series of documents to better understand the core-course content
ǽ Applying concepts in practical exercises ǽ Analyzing case studies and identifying solutions ǽ Using templates to develop performance measurement instruments ǽ Sharing experiences and best practices ǽ Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Educational resources
Course materials
Infographics
CataloguesWebinars
Fact Sheets
Qualitative reports
Webinars ǽ Course slides ǽ Course notes ǽ Course quiz ǽ Workbook
ǽ The KPI Infographic
ǽ KPI Documentation Forms ǽ Dashboards ǽ Scorecards ǽ Graphs in Practice
ǽ Free access to all Performance Management webinars series from 2014 to 2016
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard Dashboard ǽ KPI Definitions KPI Selection Criteria ǽ Performance Management Related Theories
ǽ Performance Management in 2012 2013 and 2014
ǽ Free access to all webinars from 2014 to 2015 Performance Management series
Associate Membership on smartKPIscom
ǽ Premium subscription on smartKPIscom available for 2 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The training course provides you with relevant knowledge on how to develop and implement a Balanced Scorecard System This course offers a comprehensive overview on the many benefits any organization can extract from the Balanced Scorecard System implementation A highly interactive learning experience will enable you to grasp the functionality of the Balanced Scorecard and leverage on its benefits to advance strategy execution The course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard as well as on developing the necessary skills for a successful implementation
ǽ Get access to a deeper understanding of the value added and functionality of the Balanced Scorecard Management System
ǽ Develop and implement a Balanced Scorecard Management Architecture in a standardized manner
ǽ Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System
ǽ Improve strategy communication by using the Balanced Scorecard Management System
ǽ Comprehend fundamentals of a Performance Management System
ǽ Transpose the organizational strategy into a Balanced Scorecard Management System
ǽ Learn how to integrate the components of a Balanced Scorecard Architecture
ǽ Professionals interested in measuring performance
ǽ Topmiddlelower management professionals
ǽ Performance measurement experts
Professionals interested in Balanced Scorecard Management System from the finance human resources production logistics information technology and other fields will acquire the competency to apply all the above-mentioned concepts in their organizations immediately after the course
Executives or operational managers regardless of their field of expertise will gain the ability and knowledge to measure performance and maximize the value of using a sound Balanced Scorecard Management System The tools and resources offered as part of the training course will enable managers to apply the acquired concepts within their organizations immediately after the course
For professionals like Strategy Manager Performance Management Officer or Performance Architect it is important to develop competencies in designing a Balanced Scorecard Architecture especially in terms of translating the organizational strategy into outstanding results
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
AgendaUnderstanding the BSC role in the Performance Management System
Implementing and using a Balanced Scorecard
Day 1
Day 2
Balanced Scorecard - Performance Management tool
Integrate strategy to organizational system
Manage performance
Learn and recalibrate
Nurture a Performance Culture
Review and Learning Assessment Quiz
Performance Management Audit
Formulate Organizational Strategy
Structure Organizational Strategy
ǽ What is the Balanced Scorecard ǽ Balanced Scorecard structure and elements ǽ The role of the Balanced Scorecard ǽ 10I to implement a BSC Management System
ǽ Performance measurement ǽ Project management ǽ Budgeting ǽ Human capital ǽ Process management ǽ Risk management ǽ Business acumen improvement 1 Competencies 2 Capabilities 3 Mindset
ǽ Organizational competencies maturity development
ǽ Data gathering ǽ Data analysis ǽ Performance reporting ǽ Performance reviews ǽ Benchmarking
ǽ Insights Generation ǽ Decision Making Process ǽ Strategy Recalibration ǽ Action items implementation amp monitoring ǽ Modelling Strategy
ǽ Communication ǽ Education ǽ Engagement ǽ Gamification ǽ Compensation
ǽ Course review ǽ Learning Assessment Quiz
ǽ Strategy and business planning ǽ Performance measurement ǽ Performance improvement ǽ Performance culture ǽ Employee performance
ǽ Defining strategy ǽ Vision and mission statement ǽ Organizational values ǽ Value drivers ǽ Goals and Objectives
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard ǽ Dashboard ǽ KPI Documentation ǽ Portfolio of Initiatives ǽ Initiative Description
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
Additional reading ndash examine a list of resources which will ensure a continuous learning experience
ǽ Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge ǽ Forum introduction - share an introduction message to present yourself to the other course participants ǽ Pre-requisite reading - go through a series of documents to better understand the core-course content
ǽ Applying concepts in practical exercises ǽ Analyzing case studies and identifying solutions ǽ Using templates to develop performance measurement instruments ǽ Sharing experiences and best practices ǽ Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Educational resources
Course materials
Infographics
CataloguesWebinars
Fact Sheets
Qualitative reports
Webinars ǽ Course slides ǽ Course notes ǽ Course quiz ǽ Workbook
ǽ The KPI Infographic
ǽ KPI Documentation Forms ǽ Dashboards ǽ Scorecards ǽ Graphs in Practice
ǽ Free access to all Performance Management webinars series from 2014 to 2016
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard Dashboard ǽ KPI Definitions KPI Selection Criteria ǽ Performance Management Related Theories
ǽ Performance Management in 2012 2013 and 2014
ǽ Free access to all webinars from 2014 to 2015 Performance Management series
Associate Membership on smartKPIscom
ǽ Premium subscription on smartKPIscom available for 2 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 3
AgendaUnderstanding the BSC role in the Performance Management System
Implementing and using a Balanced Scorecard
Day 1
Day 2
Balanced Scorecard - Performance Management tool
Integrate strategy to organizational system
Manage performance
Learn and recalibrate
Nurture a Performance Culture
Review and Learning Assessment Quiz
Performance Management Audit
Formulate Organizational Strategy
Structure Organizational Strategy
ǽ What is the Balanced Scorecard ǽ Balanced Scorecard structure and elements ǽ The role of the Balanced Scorecard ǽ 10I to implement a BSC Management System
ǽ Performance measurement ǽ Project management ǽ Budgeting ǽ Human capital ǽ Process management ǽ Risk management ǽ Business acumen improvement 1 Competencies 2 Capabilities 3 Mindset
ǽ Organizational competencies maturity development
ǽ Data gathering ǽ Data analysis ǽ Performance reporting ǽ Performance reviews ǽ Benchmarking
ǽ Insights Generation ǽ Decision Making Process ǽ Strategy Recalibration ǽ Action items implementation amp monitoring ǽ Modelling Strategy
ǽ Communication ǽ Education ǽ Engagement ǽ Gamification ǽ Compensation
ǽ Course review ǽ Learning Assessment Quiz
ǽ Strategy and business planning ǽ Performance measurement ǽ Performance improvement ǽ Performance culture ǽ Employee performance
ǽ Defining strategy ǽ Vision and mission statement ǽ Organizational values ǽ Value drivers ǽ Goals and Objectives
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard ǽ Dashboard ǽ KPI Documentation ǽ Portfolio of Initiatives ǽ Initiative Description
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
Additional reading ndash examine a list of resources which will ensure a continuous learning experience
ǽ Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge ǽ Forum introduction - share an introduction message to present yourself to the other course participants ǽ Pre-requisite reading - go through a series of documents to better understand the core-course content
ǽ Applying concepts in practical exercises ǽ Analyzing case studies and identifying solutions ǽ Using templates to develop performance measurement instruments ǽ Sharing experiences and best practices ǽ Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Educational resources
Course materials
Infographics
CataloguesWebinars
Fact Sheets
Qualitative reports
Webinars ǽ Course slides ǽ Course notes ǽ Course quiz ǽ Workbook
ǽ The KPI Infographic
ǽ KPI Documentation Forms ǽ Dashboards ǽ Scorecards ǽ Graphs in Practice
ǽ Free access to all Performance Management webinars series from 2014 to 2016
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard Dashboard ǽ KPI Definitions KPI Selection Criteria ǽ Performance Management Related Theories
ǽ Performance Management in 2012 2013 and 2014
ǽ Free access to all webinars from 2014 to 2015 Performance Management series
Associate Membership on smartKPIscom
ǽ Premium subscription on smartKPIscom available for 2 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists of
Additional reading ndash examine a list of resources which will ensure a continuous learning experience
ǽ Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge ǽ Forum introduction - share an introduction message to present yourself to the other course participants ǽ Pre-requisite reading - go through a series of documents to better understand the core-course content
ǽ Applying concepts in practical exercises ǽ Analyzing case studies and identifying solutions ǽ Using templates to develop performance measurement instruments ǽ Sharing experiences and best practices ǽ Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Educational resources
Course materials
Infographics
CataloguesWebinars
Fact Sheets
Qualitative reports
Webinars ǽ Course slides ǽ Course notes ǽ Course quiz ǽ Workbook
ǽ The KPI Infographic
ǽ KPI Documentation Forms ǽ Dashboards ǽ Scorecards ǽ Graphs in Practice
ǽ Free access to all Performance Management webinars series from 2014 to 2016
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard Dashboard ǽ KPI Definitions KPI Selection Criteria ǽ Performance Management Related Theories
ǽ Performance Management in 2012 2013 and 2014
ǽ Free access to all webinars from 2014 to 2015 Performance Management series
Associate Membership on smartKPIscom
ǽ Premium subscription on smartKPIscom available for 2 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 5
Educational resources
Course materials
Infographics
CataloguesWebinars
Fact Sheets
Qualitative reports
Webinars ǽ Course slides ǽ Course notes ǽ Course quiz ǽ Workbook
ǽ The KPI Infographic
ǽ KPI Documentation Forms ǽ Dashboards ǽ Scorecards ǽ Graphs in Practice
ǽ Free access to all Performance Management webinars series from 2014 to 2016
ǽ Desired State of Evolution ǽ Strategy Map ǽ Scorecard Dashboard ǽ KPI Definitions KPI Selection Criteria ǽ Performance Management Related Theories
ǽ Performance Management in 2012 2013 and 2014
ǽ Free access to all webinars from 2014 to 2015 Performance Management series
Associate Membership on smartKPIscom
ǽ Premium subscription on smartKPIscom available for 2 months providing access to 500 fully documented KPIs and over 20000 KPIs enlisted
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 7
Fees and venue
Coursedate
25 - 26 April
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
US $990 US $690 US $650
by 25 MarchUS $600 18 April
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
Balanced Scorecard Management Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 3 2742 1357 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Telephone
Training course
Job title
Organization
City
Country
Industry
Address
How did you hear about us
Department
Organization size
State Province
Postal Code
Date of training course
Last name
Use one of the following options
Use one of the following options
ǽ Complete this form and fax it to our Australian Office at +61 3 8395 6544
ǽ Email us with your registration details
1 Fill in and submit the registration form available online
2 Pay by credit card using the online facility
3 A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
Please fill out all the fields below
MrsMr
Registration cancellation procedure
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Sherene ChansherenechankpiinstitutecomT +60 3 2742 1357
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION
HEADQUARTERSSE ASIA DIVISION
MIDDLE EAST DIVISION
SIBIU OFFICE
MELBOURNE OFFICEKUALA LUMPUR OFFICE
DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
officekpiinstituteorg bull wwwkpiinstituteorg
