Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the...
Transcript of Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the...
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Baffled by BrillianceMachine Learning as the next
great UX challenge
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If you can't dazzle them with brilliance,
baffle them with bullshit
— W.C. Fields
“ ”
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If you can't dazzle them with brilliance,
baffle them with bullshit
— W.C. Fields
“ ”
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If you can't dazzle them with brilliance,
baffle them with bullshit
— W.C. Fields
“ ”
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baffle with brilliance
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dazzle with bullshit
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Machine Learning... Artificial Intelligence…what’s the difference?
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Machine Learning is…
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Learning from data to make predictions about
new data
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Data...
…basically any quantity that can be stored in a computer
Raw pixelsSpeech signals
Visitor behavior dataText
Genomic data
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Supervised LearningThere’s a particular piece of information – the outcome –
you want to predict about each piece of data, and you have some data already labeled with this outcome that
you can train on.We sometimes call the outcome the dependent variable,
and call the predictors independent variables.
Types of Machine Learning
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ClassificationOr
Regression
What type of question needs to be asked of your data?
Supervised Learning
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ClassificationQuestion: Which class does this example
belong to?
Dependent variable is qualitative / categorical
Supervised Learning
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Supervised Learning: Classification
Tumor size Class
3.6cm Benign
2.9cm Benign
4.4cm Malignant
4.0cm Benign
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RegressionQuestion: How much y does this example
have?
Dependent variable is quantitative / continuous
Supervised Learning
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Supervised Learning: Regression
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Supervised Learning: Regression
Given assumptions about the relationship between your predictors and the outcome, estimate the parameters of that relationship.
In a simple linear relationship:y = a + bx
Fitting a model means figuring out what a and b should be.
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Supervised Learning: Deep Learning
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Unsupervised LearningTypes of Machine Learning
You have unlabeled data, i.e. there is no outcome variable, you just have a bunch of data that you are
trying to find some structure in.
E.g. Clustering
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Concerns around Machine Learning
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There are things worth worrying about when it comes to Machine
Learning.
The Singularity isn’t one of them
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“People worry that computers will get too smart and take over the world, but the real
problem is that they’re too stupid and they’ve already taken over the world”
- Pedro Domingos
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What can go wrong?
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Overfitting
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Data Leakage
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Ethics, bias and bad ideas
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moralmachine.mit.edu
Ethics
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Man is to computer programmer as woman is to… ?
Bias
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Man is to computer programmer as woman is to… ?
Homemaker
Bias
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Man is to computer programmer as woman is to… ?
Homemaker
(See https://arxiv.org/abs/1607.06520)
Bias
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Bad Ideas
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Possibility&
Probability
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What cannot happen will never happen,
what can happen is not a miracle
— Marcus Tullius Cicero
“ ”Possibility
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What cannot be learned from your data
will never be learned from your data,
what can be learned from your data is
not magic.
— Machine Learning Cicero
“
”
Possibility
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The whole problem with the world is
that fools and fanatics are always so
certain of themselves, but wiser people
so full of doubts.
— Bertrand Russell
“”
Probability (uncertainty)
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Even if you don’t retain a measure of uncertainty in your models, at least
know that there is uncertainty inherent in its predictions.
Probability (uncertainty)
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Possibility & Probability
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ML & User Experience
The “user” can be…
1. The end user of a machine learning application
2. The “human-in-the-loop” for training ML systems
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Designing so-called “intelligent” applications presents us with some
dilemmas
UX for end users of ML Applications
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Hofstadter’s DilemmaStop being “smart”, stupid!
UX for end users of ML Applications
Frankly, autocorrect, I’m getting tired of your shirt
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STOP BEING CREEPY!vs
Y U NO UNDERSTAND ME?!
UX for end users of ML Applications
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The problem of explainability
http://www.slate.com/articles/technology/future_tense/2017/05/why_artificial_intelligences_should_have_to_explain_their_actions.html
UX for end users of ML Applications
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Conversational A.I.Chatbots and voice-based interfaces are
on the rise, yet Natural Language Understanding is still an unsolved
problem in A.I.
How do we get around this?
UX for end users of ML Applications
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UX for end users of ML Applications
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UX for end users of ML Applications
Generative models for dialog
Produce responses that sound just like us...
...at our most superficial, predictable and sometimes obnoxious
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Conversational A.I.Ease off on the “pretending to be
human” thing.
Focus more on the UX problem of providing uncertain answers to users.
UX for end users of ML Applications
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Human in the LoopProblem: sometimes you don’t have enough labeled data for the problem you’re trying to solve
Solution: get humans to label it
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UX for human in the loop
CrowdFlower
![Page 62: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/62.jpg)
UX for human in the loop
In addition to the rich feedback data we get from our clients, we also receive a great deal of upfront data on both our clothing and our clients. Our buyers and designers capture dimension and style details, and our clients fill out a profile upon signup that’s calibrated to get us the most useful data with the least client effort.
Stitchfix
![Page 63: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/63.jpg)
UX for human in the loop
The two types of winners in ML will be:
1. Companies with access to massive labeled datasets
2. Companies that can get the most out of unlabeled data.
Human-in-the-loop ML is a way to do the latter and great UX is essential for this!
![Page 64: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/64.jpg)
In conclusion...
Machine Learning techniques are extremely usefulDon’t be baffled - it’s just statistics, math and lots of dataDon’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’tThere are particular challenges and dilemmas for the end user experience in designing “intelligent” systemsThe scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 65: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/65.jpg)
In conclusion...
Machine Learning techniques are extremely usefulDon’t be baffled - it’s just statistics, math and lots of dataDon’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’tThere are particular challenges and dilemmas for the end user experience in designing “intelligent” systemsThe scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 66: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/66.jpg)
In conclusion...
Machine Learning techniques are extremely useful
Don’t be baffled - it’s just statistics, math & lots of dataDon’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’tThere are particular challenges and dilemmas for the end user experience in designing “intelligent” systemsThe scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 67: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/67.jpg)
In conclusion...
Machine Learning techniques are extremely usefulDon’t be baffled - it’s just statistics, math and lots of data
Don’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’tThere are particular challenges and dilemmas for the end user experience in designing “intelligent” systemsThe scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 68: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/68.jpg)
In conclusion...
Machine Learning techniques are extremely usefulDon’t be baffled - it’s just statistics, math and lots of dataDon’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’t
There are particular challenges and dilemmas for the end user experience in designing “intelligent” systemsThe scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 69: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/69.jpg)
In conclusion...
Machine Learning techniques are extremely usefulDon’t be baffled - it’s just statistics, math and lots of dataDon’t be dazzled by the bullshit - think about what’s possible with math and data and what isn’tThere are particular challenges and dilemmas for the end user experience in designing “intelligent” systems
The scarcity of labeled data that organizations have access to increases the need for human-in-the-loop solutions. Great UX is absolutely essential for this to work at all
![Page 70: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/70.jpg)
![Page 71: Baffled by Brilliancekatbailey.github.io/baffled/Baffled by Brilliance.pdf · UX for human in the loop The two types of winners in ML will be: 1. Companies with access to massive](https://reader034.fdocuments.in/reader034/viewer/2022042404/5f1b5e0960ba5671ba22e32d/html5/thumbnails/71.jpg)
Thanks :)
@katherinebailey