Background - Imperial Valleyivres.ivedc.com/media/managed/ivres2015speaker... · 2015-05-11 ·...
Transcript of Background - Imperial Valleyivres.ivedc.com/media/managed/ivres2015speaker... · 2015-05-11 ·...
Background
The HERO Program provides financing to property owners to improve their homes and businesses with energy efficient, renewable energy, and water conserving improvements.
Funding is paid back through property taxes over time.
State legislation (AB 811) enables this Program.
WRCOG initiated the HERO Program in December 2011 for its members.
WRCOG expanded its Program (called California HERO) to allow other cities and counties in the State to participate.
Economic Stimulus
Lower Utility Bills
New Job Creation
Increased Property Values
Environmental Benefits
Reduced CO2 Emissions
Decreased Energy
Consumption
Substantial Water Savings
Impacts
Who qualifies to participate?
Property owners may be individuals, associations, business entities, cooperatives, or non-profits
Bottom line: Any qualifying owner paying property taxes
have clear title to property
be current on property taxes
be current on mortgage payments
have some equity in the property
no bankruptcies
lender consent (commercial only)
How does it work for the property owner?
It’s a voluntary program
Property owners apply for Program coverage and select improvements desired
If approved, property owner enters into contract with administrator; all up-front costs are paid and assessment lien is placed on property
Property owner / subsequent property owner repays through property tax assessment over a period of years
Heating and air conditioning
Cool roofs
Natural gas storage water heater
Tankless water heater
Windows and glass doors
Outside irrigation
Insulation
Window filming
Home sealing
Lighting control systems
Solar thermal systems (hot water)
Solar thermal systems for pool heating
Photovoltaic systems
Low flush toilets
Examples of eligible improvements
Types of projects
36%
28%
24%
9%
2% 1%
Most Commonly
Installed Products
Solar PV
HVAC
Windows, Doors, Skylights
Cool Roof
Other
Water Conservation
Program costs
One-time Administration Fee: 6.95% (Similar to closing costs)
Annual Administrative Fee: $35 Residential and $385 Commercial
Terms: 5, 10, 15, 20, 25 years
Interest rates: 5.95%, 7.95%, 8.75%, and 8.95% - Residential
5.95% to 6.85% - Commercial
Minimum assessment amount: $5,000
Residential maximum is 15% of property value up to $700k, 10% after
Commercial maximum is 20% of property value
No prepayment penalties for residential
Must have an active California State License Board (CSLB) license
Must meet CSLB’s bond and workers’ compensation insurance requirements
Must provide evidence of jurisdictional business license if no jurisdictional permit is required for project
Must register and be trained on the Program
Contractors are key…
More than 3,000 participating in the Program
Registered Contractors
CSLB Confirmation, Insured,
Bonded
Contractor Training
Identity Verification
In Good Standing
Product Eligibility Check
Fair Pricing
Permits Required
Terms Confirmation
Paid Upon Job Completion
Dispute Resolution
Updated consumer protection policy
When an Application is submitted, the system automatically flags the file.
Homeowners required to verbally ‘confirm terms’ before Notice to Proceed is issued. The Confirm Terms call includes additional questions about project scope and financing.
Homeowners are required to verbally ‘confirm work complete’ before project will be funded.
Pricing must be within tighter than normal controls (e.g.,1 std. from the mean).
Consumer Agreement between contractor and homeowner may be required to be submitted to confirm scope of work.
Target Homeowner Groups: Elders (homeowners 64+ or diminished capacity) and Non-English speaking
Protections for the elders and non-English speaking
Alameda County Albany Berkeley Contra Costa Antioch Concord Lafayette Martinez Oakley Pleasant Hill Pittsburg Richmond San Pablo San Ramon Walnut Creek El Dorado County South Lake Tahoe Fresno County Clovis Fresno Fresno County
Unincorporated Kerman Kingsburg Parlier Reedley Sanger Selma Imperial County Brawley Calexico Calipatria El Centro Holtville Imperial
Imperial County Unincorporated Kern County Arvin Bakersfield California City Delano Kern County Unincorporated McFarland Ridgecrest Shafter Taft Tehachapi Wasco Kings County Lemoore Los Angeles County Alhambra Arcadia Avalon Azusa Baldwin Park Bellflower Bradbury Brentwood Carson Claremont Commerce Covina Diamond Bar El Monte El Segundo Gardena Glendora Hawthorne
Hermosa Beach Industry Inglewood Irwindale La Cañada Flintridge Lancaster La Verne Lawndale Lomita Malibu Monrovia Montebello Monterey Park Palmdale Pomona Rancho Palos Verdes Redondo Beach Rolling Hills Rolling Hills Estates Rosemead San Dimas San Fernando San Gabriel San Marino Santa Monica Sierra Madre South El Monte South Pasadena Temple City Torrance Walnut West Covina Madera County Madera County ..Unincorporated Merced County Atwater
Livingston Merced Merced County Unincorporated Mono County Mammoth Lakes Mono County Unincorporated Monterey County Carmel-by-the-Sea Del Rey Oaks Monterey Monterey County Unincorporated Napa County American Canyon Calistoga Napa Napa County Unincorporated St. Helena Yountville Orange County Aliso Viejo Anaheim Brea Buena Park Costa Mesa Cypress Fountain Valley Garden Grove Huntington Beach La Habra La Palma Lake Forest
Laguna Hills Newport Beach Placentia Rancho Santa
Margarita San Clemente Santa Ana Stanton Tustin Westminster Yorba Linda Riverside County Beaumont Cathedral City Coachella Desert Hot Springs E. Riverside County …Unincorporated Indio La Quinta Palm Desert Palm Springs Rancho Mirage Sacramento County Citrus Heights Rancho Cordova Sacramento County ….Unincorporated San Diego County Carlsbad Coronado Del Mar El Cajon Encinitas Escondido Imperial Beach
La Mesa Lemon Grove National City Oceanside Poway San Diego San Diego County Unincorporated San Marcos Santee Solana Beach Vista San Francisco County San Francisco San Francisco County …Unincorporated San Joaquin County Lodi Manteca Ripon Stockton Tracy San Mateo County Daly City Foster City Menlo Park Redwood City San Bruno San Mateo San Mateo County Unincorporated South San Francisco Woodside
Santa Barbara County Lompoc Santa Clara County Morgan Hill San Jose Santa Cruz County Scotts Valley Santa Cruz County
Unincorporated Solano County Benicia Dixon Solano County Unincorporated Vacaville Vallejo Sonoma County Sebastopol Sonoma Sonoma County
Unincorporated Stanislaus County Hughson Modesto Newman Oakdale Riverbank Turlock Waterford Tulare County Tulare Visalia
Ventura County Fillmore Ojai Oxnard Port Hueneme Santa Paula Simi Valley WRCOG Banning Calimesa Canyon Lake Corona Eastvale Hemet Jurupa Valley Lake Elsinore Menifee Moreno Valley Murrieta Norco Perris Riverside Riverside County Unincorporated San Jacinto Temecula Wildomar ________________
HERO Communities as of March 2, 2015
Indicates launched
California HERO - 205 cities and counties and counting
Program results
205 cities and counties have joined WRCOG’s California HERO Program
Represents 6+ million households
$396+ million for 20,000+ completed projects have been funded:
$246 million in Riverside County
$150 million in California HERO
25,000+ applications approved
$1.9 billion in approved applications
Approved Apps: 18
Approved Financing: $844,000+
Projects Completed: 12
Projects Funded: $158,743
Results (ICTC region only) Cities of Brawley, El Centro, and Imperial County
Unincorporated have launched
Cities of Calexico, Calipatria, Holtville, and Imperial will launch later this month
California PACE market place
WRCOG & CA HERO
SANBAG HERO
Sonoma County
CA FIRST Ygrene
Projects funded 20,114 7,082 2,061 140 <100
$ funded (in millions $)
$396.3 $126.6 $58.0 $2.8 <$2.0
Customer satisfaction
Cumulative Property Owner Complaints
Data Analyzed Since May 1, 2013
# Applications since May 1 68,008
Applications with no complaints 67,541 99.31%
of property owners have no complaints
Major Property Owner Complaints 163 0.24%
of property owners voice major complaints
Minor Property Owner Complaints 304 0.45%
of property owners voice minor complaints
Major complaints pending resolution
1 0.0% of property owners have complaints that still need to be resolved
Customer satisfaction
Beginning June 2014, implemented customer survey of all funded projects
1,500 people have completed the survey
Said that they would recommend the HERO Program to a friend or relative.
Said that they would recommend their HERO Registered Contractor to a friend or relative.
97
96
94
Said that HERO Program Representatives are friendly, knowledgeable and professional.
HERO App coming soon
Gain information on:
Applications
Economic impacts
Job creation
And much more!
www.heroprogram.com Contact Information: Rick Bishop, Western Riverside Council of Governments (951) 955-8303 or e-mail [email protected] Barbara Spoonhour, Western Riverside Council of Governments (951) 955-8313 or e-mail [email protected]
Crystal Adams, Western Riverside Council of Governments (951) 955-8312 or e-mail [email protected]
Questions ?